[Skip to main content](#vessel-content) # Error when trying to add new payment ## - **[mrooke](/forum/user/18053-mrooke "View mrooke's Profile")** - [![mrooke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/18053-mrooke "View mrooke's Profile") Topic Author - [ Offline](/forum/user/18053-mrooke) Less More - Posts: 56 - Thank you received: 4 - - 3 years 4 months ago [\#352278](#352278) by [mrooke](/forum/user/18053-mrooke "View mrooke's Profile") *[Error when trying to add new payment](/forum/29-payment-methods/906510-error-when-trying-to-add-new-payment#352278 "-- HikaShop version -- : 4.7.3 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.1.19 -- Browser(s) name and version -- : Firefox Hello, Since the most recent update I have an error when I select System > Payment Methods > New (button). The page does not load properly. I have re-downloaded and installed the latest version and no change. This is only happening on the payment methods page, shipping methods page works fine. Thanks")* was created by *[mrooke](/forum/user/18053-mrooke "View mrooke's Profile")* -- HikaShop version -- : 4.7.3 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.1.19 -- Browser(s) name and version -- : Firefox Hello, Since the most recent update I have an error when I select System > Payment Methods > New (button). The page does not load properly. I have re-downloaded and installed the latest version and no change. This is only happening on the payment methods page, shipping methods page works fine. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDY1MTAtZXJyb3Itd2hlbi10cnlpbmctdG8tYWRkLW5ldy1wYXltZW50LzM1MzM4ND90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 3 years 4 months ago [\#352281](#352281) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error when trying to add new payment](/forum/29-payment-methods/906510-error-when-trying-to-add-new-payment#352281 "-- HikaShop version -- : 4.7.3 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.1.19 -- Browser(s) name and version -- : Firefox Hello, Since the most recent update I have an error when I select System > Payment Methods > New (button). The page does not load properly. I have re-downloaded and installed the latest version and no change. This is only happening on the payment methods page, shipping methods page works fine. Thanks")* Hi, Please activate the "debug" setting of the Joomla configuration and try again. Please provide a screenshot of what you see on the error page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDY1MTAtZXJyb3Itd2hlbi10cnlpbmctdG8tYWRkLW5ldy1wYXltZW50LzM1MzM4ND90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mrooke](/forum/user/18053-mrooke "View mrooke's Profile")** - [![mrooke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/18053-mrooke "View mrooke's Profile") Topic Author - [ Offline](/forum/user/18053-mrooke) Less More - Posts: 56 - Thank you received: 4 - - 3 years 4 months ago [\#352283](#352283) by [mrooke](/forum/user/18053-mrooke "View mrooke's Profile") Replied by *[mrooke](/forum/user/18053-mrooke "View mrooke's Profile")* on topic *[Error when trying to add new payment](/forum/29-payment-methods/906510-error-when-trying-to-add-new-payment#352283 "-- HikaShop version -- : 4.7.3 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.1.19 -- Browser(s) name and version -- : Firefox Hello, Since the most recent update I have an error when I select System > Payment Methods > New (button). The page does not load properly. I have re-downloaded and installed the latest version and no change. This is only happening on the payment methods page, shipping methods page works fine. Thanks")* Hey Nicolas, I get the same page as with no debug on - only there are asterisks everywhere. I do not see an error code anywhere. (Attached) Thanks, Matt - [ ![screenshot.jpg](/forum/attachment/57159) ](/forum/attachment/57159 "screenshot.jpg") [ ](/forum/attachment/57159?download=1 "screenshot.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDY1MTAtZXJyb3Itd2hlbi10cnlpbmctdG8tYWRkLW5ldy1wYXltZW50LzM1MzM4ND90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 3 years 4 months ago [\#352287](#352287) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error when trying to add new payment](/forum/29-payment-methods/906510-error-when-trying-to-add-new-payment#352287 "-- HikaShop version -- : 4.7.3 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.1.19 -- Browser(s) name and version -- : Firefox Hello, Since the most recent update I have an error when I select System > Payment Methods > New (button). The page does not load properly. I have re-downloaded and installed the latest version and no change. This is only happening on the payment methods page, shipping methods page works fine. Thanks")* Hi, The asterisks everywhere means that you've activated the "debug language" setting. You need to activate the "debug" setting instead. Also, please look at the bottom of the page. The error should be there. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDY1MTAtZXJyb3Itd2hlbi10cnlpbmctdG8tYWRkLW5ldy1wYXltZW50LzM1MzM4ND90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mrooke](/forum/user/18053-mrooke "View mrooke's Profile")** - [![mrooke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/18053-mrooke "View mrooke's Profile") Topic Author - [ Offline](/forum/user/18053-mrooke) Less More - Posts: 56 - Thank you received: 4 - - 3 years 4 months ago [\#352304](#352304) by [mrooke](/forum/user/18053-mrooke "View mrooke's Profile") Replied by *[mrooke](/forum/user/18053-mrooke "View mrooke's Profile")* on topic *[Error when trying to add new payment](/forum/29-payment-methods/906510-error-when-trying-to-add-new-payment#352304 "-- HikaShop version -- : 4.7.3 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.1.19 -- Browser(s) name and version -- : Firefox Hello, Since the most recent update I have an error when I select System > Payment Methods > New (button). The page does not load properly. I have re-downloaded and installed the latest version and no change. This is only happening on the payment methods page, shipping methods page works fine. Thanks")* Thanks Nicolas, Double checked and I had both debug language and debug system selected. Unfortunately it shows no error at the bottom. The page ends looking just like attachment in my previous post. Thanks Matt Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDY1MTAtZXJyb3Itd2hlbi10cnlpbmctdG8tYWRkLW5ldy1wYXltZW50LzM1MzM4ND90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 3 years 4 months ago [\#352305](#352305) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error when trying to add new payment](/forum/29-payment-methods/906510-error-when-trying-to-add-new-payment#352305 "-- HikaShop version -- : 4.7.3 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.1.19 -- Browser(s) name and version -- : Firefox Hello, Since the most recent update I have an error when I select System > Payment Methods > New (button). The page does not load properly. I have re-downloaded and installed the latest version and no change. This is only happening on the payment methods page, shipping methods page works fine. Thanks")* Hi, The error probably indicates that you have an old version of a payment plugin you installed in the past and which isn't included with HikaShop. Since your server doesn't show the error message for some reason, I can't directly point out which one it is. However, there is a way to find out. Go in your plugins/hikashoppayment/ folder via FTP and rename the folders in there one by one to something else in order to deactivate the payment plugins and each time you change one, refresh the page with the error. At some point, the page will display and you'll know that the last one you changed is the problematic one. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDY1MTAtZXJyb3Itd2hlbi10cnlpbmctdG8tYWRkLW5ldy1wYXltZW50LzM1MzM4ND90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mrooke](/forum/user/18053-mrooke "View mrooke's Profile")** - [![mrooke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/18053-mrooke "View mrooke's Profile") Topic Author - [ Offline](/forum/user/18053-mrooke) Less More - Posts: 56 - Thank you received: 4 - - 3 years 4 months ago [\#352310](#352310) by [mrooke](/forum/user/18053-mrooke "View mrooke's Profile") Replied by *[mrooke](/forum/user/18053-mrooke "View mrooke's Profile")* on topic *[Error when trying to add new payment](/forum/29-payment-methods/906510-error-when-trying-to-add-new-payment#352310 "-- HikaShop version -- : 4.7.3 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.1.19 -- Browser(s) name and version -- : Firefox Hello, Since the most recent update I have an error when I select System > Payment Methods > New (button). The page does not load properly. I have re-downloaded and installed the latest version and no change. This is only happening on the payment methods page, shipping methods page works fine. Thanks")* That approach worked perfectly. Thanks for the great support Nicolas! Matt The following user(s) said Thank You: [Philip](/forum/user/34318-philip "View Philip's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDY1MTAtZXJyb3Itd2hlbi10cnlpbmctdG8tYWRkLW5ldy1wYXltZW50LzM1MzM4ND90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Plantgusto](/forum/user/44803-plantgusto "View Plantgusto's Profile")** - [![Plantgusto's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/44803-plantgusto "View Plantgusto's Profile") - [ Offline](/forum/user/44803-plantgusto) Less More - Posts: 27 - Thank you received: 0 - - 3 years 3 months ago [\#353384](#353384) by [Plantgusto](/forum/user/44803-plantgusto "View Plantgusto's Profile") Replied by *[Plantgusto](/forum/user/44803-plantgusto "View Plantgusto's Profile")* on topic *[Error when trying to add new payment](/forum/29-payment-methods/906510-error-when-trying-to-add-new-payment#353384 "-- HikaShop version -- : 4.7.3 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.1.19 -- Browser(s) name and version -- : Firefox Hello, Since the most recent update I have an error when I select System > Payment Methods > New (button). The page does not load properly. I have re-downloaded and installed the latest version and no change. This is only happening on the payment methods page, shipping methods page works fine. Thanks")* I am getting the same fatal error. In my case the debuging show 'Platron' as the source. After uninstalll of this one, I now get the scree to add a new payment method... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDY1MTAtZXJyb3Itd2hlbi10cnlpbmctdG8tYWRkLW5ldy1wYXltZW50LzM1MzM4ND90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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