[Skip to main content](#vessel-content) # PayPal issue with eCheques ## - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 2 years 3 months ago [\#361821](#361821) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#361821 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* was created by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* -- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 2 years 3 months ago [\#361824](#361824) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#361824 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hi, That's indeed how it should be. I looked into it and I think I know what's going on. However, I'm not able to test this as it's apparently not possible to test echecks with the sandbox PayPal provides to developers. So I'm not sure if what I think should be done will work, nor if it's actually a configuration issue, not a code issue. So I propose to do 2 things: - Change the code: Code: if($response->result->intent == 'AUTHORIZE' && $response->result->status == 'APPROVED') { to: Code: if($response->result->intent == 'AUTHORIZE' && in_array($response->result->status, array('APPROVED', 'COMPLETED'))) { in the file plugins/hikashoppayment/paypalcheckout/paypalcheckout.php - Turn on the "debug" setting of the payment method. That way, if the change helps, then, it's problem solved. If it doesn't, please provide what you get in the "payment log file" of the HikaShop configuration. That should give us enough information to understand what's going on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 2 years 3 months ago [\#361843](#361843) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#361843 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hi, I cannot find this line of code in the file? 5.0.4 if($response->result->intent == 'AUTHORIZE' && $response->result->status == 'APPROVED') { Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 2 years 3 months ago [\#361848](#361848) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#361848 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hi, Oh, you're on the 5.0.4 ? Then, that changes everything. You said 5.1.0 in your first message, so I based my reasoning on this. If you have the 5.0.4, then the first thing would be to update HikaShop to the 5.1.0. We've made major improvements to the PayPal Checkout plugin as well as many fixes with the 5.1.0. Just updating might help fix the problem. And if not, you'll be able to make the modification I was talking about. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 2 years 3 months ago [\#361863](#361863) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#361863 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hi, Updated so will see how it goes now. Rgds Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 1 year 7 months ago [\#366005](#366005) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#366005 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hi, Back to this issue. Yesterday we have another order, paid with PayPal echeque. This has again come through with the order status chaged to 'Payment Recieved' ?? Can you investigate please as this never used to happen?? Rgds Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 1 year 7 months ago [\#366018](#366018) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#366018 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hi, Please follow my previous instructions in this message: [ www.hikashop.com/forum/payment-methods/9...echeques.html#361824](https://www.hikashop.com/forum/payment-methods/908340-paypal-issue-with-echeques.html#361824) The code modification might help, and if not, please provide the payment log file after a payment which didn't process properly so that we can look into it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 1 year 7 months ago [\#366021](#366021) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#366021 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hi, As I am on 5.1.5 the mods you said you made above have obviously not worked. Echeques are a very rare payment method but, orders have been sent out due to the 'payment recieved' notification and they they were refused by PayPal meaning we lose money. Where would I find the payment log file? Rgds Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 1 year 7 months ago [\#366023](#366023) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#366023 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hi, What do you mean by "As I am on 5.1.5 the mods you said you made above have obviously not worked." ? The modification I proposed have not been added to HikaShop on our end since you didn't provide any feedback on them yet and no one else reported the issue. So reproducing the issue after updating to 5.1.5 doesn't say anything about whether the modification is helpful or not. The payment log file can be found in the HikaShop configuration, as I already said: [ www.hikashop.com/support/documentation/5...nfig.html#main\_files](https://www.hikashop.com/support/documentation/54-hikashop-config.html#main_files) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 1 year 7 months ago [\#366029](#366029) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#366029 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hi, As the mod was made when you suggested it, after updating to 5.1.0, it either does not save on a new update of Hikashop or it did not work?? Which is it? Rgds Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 1 year 7 months ago - 1 year 7 months ago [\#366030](#366030) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#366030 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Log file for the order, I have x'd sensitive info. The changes you asked me to do are still in the plugin file. **\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* MORDERATOR \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*** Please, next time, for the sake of readability of the forum for everyone, provide us with these elements via a file. Plus, we have saved on our side your log file as it contain some secrets references. Last edit: 1 year 7 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 1 year 7 months ago [\#366040](#366040) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#366040 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hi, Thanks for the log. That's exactly what I needed. Thanks to it, I was able to dig into the issue. I found that the PayPal documentation recommends checking for another variable on top of the main status parameter, and that this other variable is not documented in their API. But with your log, I think the change I've made should allow the plugin to properly handle these situations. I've added the patch to HikaShop on our end. Download again the install package of the latest version of HikaShop on our website and install it on your website and you'll get the patch. With it, the plugin will change the order status to the "pending status" configured in the payment method when receiving a completed payment notification for an echeck with the capture status pending. The following user(s) said Thank You: [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 1 year 1 month ago [\#368537](#368537) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#368537 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hiu, Again I have had an echeque payment from PayPal with the status 'Payment Recieved' when its actually still on hold with PayPal?? On Paypal it states its on hold until 22-9-25 created bxxxx / 19xxxxx 2025-09-15 07:20 payment Payment Received automatic payment notification received exxxxx@yxxxxx / 1xxxx2025-09-13 16:05 PayPal transaction id:xxxxxxxxxxx created exxxxxx@yxxxxxxx / 1xxxxxxxx 2025-09-13 16:05 created exxxxxxx@yxxxxxx / 1xxxxxx 2025-09-13 16:05 creation created Order created exxxxxx@yxxxxx / 1xxxxxxx 2025-09-13 16:03 I have changed it back to 'created' Rgds Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 1 year 1 month ago [\#368539](#368539) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#368539 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hi, Are you now using the 6.1.0 on your website ? Could you provide again the payment log, like last time so that we can check on the details ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 609 - Thank you received: 13 - 1 year 4 weeks ago [\#368670](#368670) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#368670 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hi, Yes using 6.1.0 and its happened again. I am emailing you the log file; Its for order number H9R3Q4K35 PayPal transaction id:9HV2474595140931J Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86283 - Thank you received: 14262 - - 1 year 4 weeks ago [\#368678](#368678) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal issue with eCheques](/forum/29-payment-methods/908340-paypal-issue-with-echeques#368678 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.5 -- PHP version -- : 8 -- Browser(s) name and version -- : Fire fox Hi, I have an issue with your system when being payed via eCheque through PayPal, it changes the order status to 'Payment Recieved' when it should change it to 'created' until the payment has been released!? This has previously cost me a lot of money when we have been unable to recover the money as the payment was declined!! I did think this was a one off but its happended again!! I have spoken to PayPal as I thought it was thier issue but they inform me its an issue with your software? Correct procedure should be: payed with eCheque: order goes onto created: eCheque cleared: order status Payment Recieved.")* Hi, Thanks for the logs. I've made a patch to take this into account. Download again the install package of HikaShop on our website, install it on yours and you'll get the patch. The new orders paid with an echeck which is still pending will have their status changed to pending instead of confirmed. The following user(s) said Thank You: [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MDgzNDAtcGF5cGFsLWlzc3VlLXdpdGgtZWNoZXF1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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