[Skip to main content](#vessel-content) # Payment error with PayPal ## - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 8 months 1 week ago [\#370600](#370600) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") *[Payment error with PayPal](/forum/29-payment-methods/910140-payment-error-with-paypal#370600 "-- HikaShop version -- : 6.3 -- Joomla version -- : 5.4 -- PHP version -- : 8.2 Hi, Customer has sent me a screen dump of an error created when trying to pay. History: I created the order from 'carts' using the 'create order' button. This did create the order, when they tried to pay, this error appeared and no payment was made? Thanks")* was created by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* -- HikaShop version -- : 6.3 -- Joomla version -- : 5.4 -- PHP version -- : 8.2 Hi, Customer has sent me a screen dump of an error created when trying to pay. History: I created the order from 'carts' using the 'create order' button. This did create the order, when they tried to pay, this error appeared and no payment was made? Thanks [ ![paypal_payment_error.png](/forum/attachment/61243) ](/forum/attachment/61243 "...ment_error.png") - [ ![paypal_payment_error.png](/forum/attachment/61243) ](/forum/attachment/61243 "...ment_error.png") [ ](/forum/attachment/61243?download=1 "...ment_error.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MTAxNDAtcGF5bWVudC1lcnJvci13aXRoLXBheXBhbC8zNzA2MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86324 - Thank you received: 14286 - - 8 months 1 week ago [\#370601](#370601) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Payment error with PayPal](/forum/29-payment-methods/910140-payment-error-with-paypal#370601 "-- HikaShop version -- : 6.3 -- Joomla version -- : 5.4 -- PHP version -- : 8.2 Hi, Customer has sent me a screen dump of an error created when trying to pay. History: I created the order from 'carts' using the 'create order' button. This did create the order, when they tried to pay, this error appeared and no payment was made? Thanks")* Hi, If you get an error with the text "invoice id already used" it means that you already used your PayPal account with another ecommerce website and it used the same order ids as HikaShop. You can either modify the auto_increment value of the hikashop_order table in your PHPMyAdmin to start order ids to a big number which hasn't been used by your other website, or you can navigate to [ www.paypal.com/businessmanage/preferences/payments](https://www.paypal.com/businessmanage/preferences/payments) and under "Block accidental payments" select "No, allow multiple payments per invoice ID" [ www.hikashop.com/support/documentation/4...out-form.html#issues](https://www.hikashop.com/support/documentation/499-hikashop-payment-paypalcheckout-form.html#issues) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MTAxNDAtcGF5bWVudC1lcnJvci13aXRoLXBheXBhbC8zNzA2MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 8 months 1 week ago - 8 months 1 week ago [\#370604](#370604) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Payment error with PayPal](/forum/29-payment-methods/910140-payment-error-with-paypal#370604 "-- HikaShop version -- : 6.3 -- Joomla version -- : 5.4 -- PHP version -- : 8.2 Hi, Customer has sent me a screen dump of an error created when trying to pay. History: I created the order from 'carts' using the 'create order' button. This did create the order, when they tried to pay, this error appeared and no payment was made? Thanks")* Hi, I have had to use an 7 month old database to restore, quite a lot of PayPal orders have had issues so hopefully this will resolve it. gone for the PayPal option thank you Last edit: 8 months 1 week ago by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MTAxNDAtcGF5bWVudC1lcnJvci13aXRoLXBheXBhbC8zNzA2MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 8 months 1 week ago - 8 months 1 week ago [\#370611](#370611) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Payment error with PayPal](/forum/29-payment-methods/910140-payment-error-with-paypal#370611 "-- HikaShop version -- : 6.3 -- Joomla version -- : 5.4 -- PHP version -- : 8.2 Hi, Customer has sent me a screen dump of an error created when trying to pay. History: I created the order from 'carts' using the 'create order' button. This did create the order, when they tried to pay, this error appeared and no payment was made? Thanks")* ignore my bad was a cache error - [ ![Screenshot2026-02-26at17.44.43.png](/forum/attachment/61244) ](/forum/attachment/61244 "...at17.44.43.png") [ ](/forum/attachment/61244?download=1 "...at17.44.43.png") - [ ![IMG_5583.jpg](/forum/attachment/61245) ](/forum/attachment/61245 "IMG_5583.jpg") [ ](/forum/attachment/61245?download=1 "IMG_5583.jpg") Last edit: 8 months 1 week ago by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy85MTAxNDAtcGF5bWVudC1lcnJvci13aXRoLXBheXBhbC8zNzA2MDA/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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