[Skip to main content](#vessel-content) # can not download file ## - **[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")** - [![ced1870's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29000-ced1870 "View ced1870's Profile") Topic Author - [ Offline](/forum/user/29000-ced1870) Less More - Posts: 73 - Thank you received: 3 - - 12 years 1 month ago [\#173108](#173108) by [ced1870](/forum/user/29000-ced1870 "View ced1870's Profile") *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173108 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* was created by *[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")* -- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help ![:)](/media/kunena/emoticons/8.png ":)") CEd Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 12 years 1 month ago [\#173143](#173143) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173143 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* Hi, Your website is in maintenance so we need a user account to be able to access it and see the error. Could you provide that please ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")** - [![ced1870's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29000-ced1870 "View ced1870's Profile") Topic Author - [ Offline](/forum/user/29000-ced1870) Less More - Posts: 73 - Thank you received: 3 - - 12 years 1 month ago [\#173231](#173231) by [ced1870](/forum/user/29000-ced1870 "View ced1870's Profile") Replied by *[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173231 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* Hi I have removed the maintenance mode, you can access the website ![:)](/media/kunena/emoticons/8.png ":)") CEd Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 12 years 1 month ago [\#173235](#173235) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173235 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* You have something else outputing stuff on the page before HikaShop sends the file and thus it screws the content of the file because of the errors. Turn off the "error reporting" option of the Joomla configuation and try again, that should hopefully help Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")** - [![ced1870's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29000-ced1870 "View ced1870's Profile") Topic Author - [ Offline](/forum/user/29000-ced1870) Less More - Posts: 73 - Thank you received: 3 - - 12 years 1 month ago [\#173357](#173357) by [ced1870](/forum/user/29000-ced1870 "View ced1870's Profile") Replied by *[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173357 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* error reporting to "none" and still the same issue. Hikashop is the first component installed and the only one used in frontend for now, on a fresh joomla 3 install May be a server problem ? If you have an idea ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 12 years 1 month ago [\#173446](#173446) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173446 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* HI, It moved forward. You don't get the error messages on the resulting page. Now, you still have the content of the file output directly on the page instead of having it downloaded by the browser. That's because of the configuration of Joomla or your web server which forces the gzip compression on the data. Could you make sure that it is turned off on both your website configuration page and in the settings of your web server ? It should then hopefully work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")** - [![ced1870's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29000-ced1870 "View ced1870's Profile") Topic Author - [ Offline](/forum/user/29000-ced1870) Less More - Posts: 73 - Thank you received: 3 - - 12 years 4 weeks ago [\#173467](#173467) by [ced1870](/forum/user/29000-ced1870 "View ced1870's Profile") Replied by *[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173467 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* thank you for your help but this does not work Error reporting = none Gzip compression = No and still the same like you said : the content of the file output directly For information, I have other websites on the same server with also some ZIP files that works correctly. I also have tesed with a PDF file on my product "theme"2, and the problem is the same. If you need an admin access let me know I can give you this per email ![:)](/media/kunena/emoticons/8.png ":)") CEd Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 4 weeks ago [\#173480](#173480) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173480 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* Hi, Please see : [ www.hikashop.com/forum/orders-management...-file-not-found.html](https://www.hikashop.com/forum/orders-management/865383-downloadable-product-orders-file-not-found.html) And (yes it's in French but the message explain a code replacement to do) [ www.hikashop.com/forum/5-support-en-fran...hier-endommages.html](https://www.hikashop.com/forum/5-support-en-francais-french-support-/869469-fichier-endommages.html) These modifications are already include in HikaShop 2.3.4 ; the next release. Because HikaShop 2.3.3 just include the security patch and the Joomla 3.3.4 patch, it does not have this one. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")** - [![ced1870's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29000-ced1870 "View ced1870's Profile") Topic Author - [ Offline](/forum/user/29000-ced1870) Less More - Posts: 73 - Thank you received: 3 - - 12 years 4 weeks ago [\#173535](#173535) by [ced1870](/forum/user/29000-ced1870 "View ced1870's Profile") Replied by *[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173535 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* > yes it's in French no problem, you know that I'm french too ![;)](/media/kunena/emoticons/11.png ";)"), but I don't see any french in this message lol unfortunately this does not work. But, as I knew which file to edit I have made some tests and found a workaround. I have tested another code that I know it works by my side, and it was also not working. What I had to do is to edit the file administrator/components/com_hikashop/helpers/helper.php with notepadd++ and convert it from UTF8 to ANSI once this file is ANSI encoded, the download works ! (with the original file.php) Please check by your side if you can do something for the next version to fix this ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 4 weeks ago [\#173555](#173555) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173555 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* Hi, Thanks for the tip but if the problem is coming from the encoding, the problem is linked to your server and not HikaShop. PHP support UTF8 and our files are in UTF8 since the beginning of HikaShop. We use the "UTF8 without BOM" encoding and unless your file got the BOM header, I don't see why the UTF8 encoding will affect the download part. Regards, PS : The french was for the second thread link. --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")** - [![ced1870's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29000-ced1870 "View ced1870's Profile") Topic Author - [ Offline](/forum/user/29000-ced1870) Less More - Posts: 73 - Thank you received: 3 - - 12 years 4 weeks ago [\#173614](#173614) by [ced1870](/forum/user/29000-ced1870 "View ced1870's Profile") Replied by *[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173614 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* I know that this not really related to hikashop, I was hoping that you had more ideas than me about the problem ![:)](/media/kunena/emoticons/8.png ":)") 1/ I have reinstalled hikashop (over the existing to overwrite my modifications) : the problem is there again 2/ opened classes/file.php in notepad++ : the file encoding was on ANSI, I converted it to UTF8-nobom >> still the problem 3/ opened helpers/helper.php in notepad++ : the file encoding was on UTF8, I converted it to UTF8-nobom >> now it works again Hope it helps to find a useful end to my problem... because if I upgrade Hikashop (and I will for sure), it wil no more work. Could you please check this by your side and let me know ? CEd Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 4 weeks ago [\#173618](#173618) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173618 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* Hi, Thanks, I think I got it. Nicolas might have apply the security patch with an editor which convert the file in UTF8... with BOM I'll slap him again ![:)](/media/kunena/emoticons/8.png ":)") Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")** - [![ced1870's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29000-ced1870 "View ced1870's Profile") Topic Author - [ Offline](/forum/user/29000-ced1870) Less More - Posts: 73 - Thank you received: 3 - - 12 years 4 weeks ago [\#173620](#173620) by [ced1870](/forum/user/29000-ced1870 "View ced1870's Profile") Replied by *[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173620 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* ![:)](/media/kunena/emoticons/8.png ":)") let me know if you need a test with your update file, I can confirm you that it works by my side too CEd Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 4 weeks ago [\#173628](#173628) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173628 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* Hi, Nicolas checked the packages and the starter edition only was impacted. The new one should be better ! Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")** - [![ced1870's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29000-ced1870 "View ced1870's Profile") Topic Author - [ Offline](/forum/user/29000-ced1870) Less More - Posts: 73 - Thank you received: 3 - - 12 years 3 weeks ago [\#173682](#173682) by [ced1870](/forum/user/29000-ced1870 "View ced1870's Profile") Replied by *[ced1870](/forum/user/29000-ced1870 "View ced1870's Profile")* on topic *[can not download file](/forum/26-product-category-display/871873-can-not-download-file#173682 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- Browser(s) name and version -- : firefox -- Error-message(debug-mod must be tuned on) -- : Warning: Cannot modify header information - headers already sent by Hi I'm starting a new project where I have installed the latest hikashop version with joomla 3.3.4 in a fresh empty website. I create a product with a file that is Free download and when I go to the product page and click on the link to download, it returns an error and not the file (in the frontend). Thank you for your help :) CEd")* solved ! reinstalled the new package and it works ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3Byb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzE4NzMtY2FuLW5vdC1kb3dubG9hZC1maWxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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