Default product image is shown in Categories listing products

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2 months 2 weeks ago #304624

-- HikaShop version -- : 4.0.3
-- Joomla version -- : 3.9.3
-- PHP version -- : 7
-- Browser(s) name and version -- : Opera

I have a categories listing menu item. I want people to click on a category, to be able to see the products with images within the category then click on a product.

Within a category the default product image is shown, not the real product image (the real image shows correctly in the product details page).

Under System=>Configuration=>Images Thumbnail is selected.

In the menu item configuration under Product Options=>Item Layout I have Image and title selected.

What am I missing?

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2 months 2 weeks ago #304634

Hi,

I've never heard of that issue.
Could you try with the default template of Joomla to see if it would come from a view override ?
Also, please make sure that the images/com_hikashop/upload/thumbnails/ and its subfolder are writable.

Finally, could you give a link to that page ?

Last edit: 2 months 2 weeks ago by nicolas.

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  • Posts: 65715
  • Thank you received: 9593
  • MODERATOR
2 months 1 week ago #304668

Hi,

I had a look at the pages of your website but couldn't come up with any reason why it would do that.
Could you provide a backend and a FTP access so that we could check on the issue deeper ?
Please use the contact form with a link to this thread to provide private information:
www.hikashop.com/support/contact-us.html

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