[Skip to main content](#vessel-content) # Google conversion does not work ## - **[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")** - [![StudioPrzyLesie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") Topic Author - [ Offline](/forum/user/31654-studioprzylesie) Less More - Posts: 196 - Thank you received: 15 - - 11 years 3 months ago [\#208531](#208531) by [StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") *[Google conversion does not work](/forum/36-reports-statistics/878188-google-conversion-does-not-work#208531 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.38 I have a plugin enabled Google HikaShop Dynamic Remarketing (conversion tracking) and HikaShop Google Analytics plugin. Additional pasted google analytics code in the template. With the confirmation of the order shows shopping in google analytics, but for all TRANSACTIONS are as direct input for the first time, the location of the seller (vendor supports shop in another country), session time is 0.00 seconds. With the debug ga - in the console does not show error, but in tag assistant displays an error: Conversion ID malformed in the tag: -4399 and No HTTP response detected. What is wrong?")* was created by *[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.38 I have a plugin enabled Google HikaShop Dynamic Remarketing (conversion tracking) and HikaShop Google Analytics plugin. Additional pasted google analytics code in the template. With the confirmation of the order shows shopping in google analytics, but for all TRANSACTIONS are as direct input for the first time, the location of the seller (vendor supports shop in another country), session time is 0.00 seconds. With the debug ga - in the console does not show error, but in tag assistant displays an error: Conversion ID malformed in the <iframe> tag: -4399 and No HTTP response detected. What is wrong? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3JlcG9ydHMtc3RhdGlzdGljcy84NzgxODgtZ29vZ2xlLWNvbnZlcnNpb24tZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 11 years 3 months ago [\#208542](#208542) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Google conversion does not work](/forum/36-reports-statistics/878188-google-conversion-does-not-work#208542 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.38 I have a plugin enabled Google HikaShop Dynamic Remarketing (conversion tracking) and HikaShop Google Analytics plugin. Additional pasted google analytics code in the template. With the confirmation of the order shows shopping in google analytics, but for all TRANSACTIONS are as direct input for the first time, the location of the seller (vendor supports shop in another country), session time is 0.00 seconds. With the debug ga - in the console does not show error, but in tag assistant displays an error: Conversion ID malformed in the tag: -4399 and No HTTP response detected. What is wrong?")* Hi, As explained in the Google documentation for Google Remarketing, the adwords id should be a numeric value of 9 digits: [ developers.google.com/adwords-remarketing-tag/#variable-detail](https://developers.google.com/adwords-remarketing-tag/#variable-detail) That's not the case on your website and thus Google displays that error: [ take.ms/ACBNX](http://take.ms/ACBNX) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3JlcG9ydHMtc3RhdGlzdGljcy84NzgxODgtZ29vZ2xlLWNvbnZlcnNpb24tZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")** - [![StudioPrzyLesie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") Topic Author - [ Offline](/forum/user/31654-studioprzylesie) Less More - Posts: 196 - Thank you received: 15 - - 11 years 3 months ago [\#208576](#208576) by [StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") Replied by *[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")* on topic *[Google conversion does not work](/forum/36-reports-statistics/878188-google-conversion-does-not-work#208576 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.38 I have a plugin enabled Google HikaShop Dynamic Remarketing (conversion tracking) and HikaShop Google Analytics plugin. Additional pasted google analytics code in the template. With the confirmation of the order shows shopping in google analytics, but for all TRANSACTIONS are as direct input for the first time, the location of the seller (vendor supports shop in another country), session time is 0.00 seconds. With the debug ga - in the console does not show error, but in tag assistant displays an error: Conversion ID malformed in the tag: -4399 and No HTTP response detected. What is wrong?")* Hello! Thank you very much for your feedback! There was an error in the record id adwords. ID copied from adwords, and there is the "-" and why the error occurred. It would be a plugin to do a description of the format in which to save ID adwords. Now I have only warnings: Missing CDATA comments. My guess is that this is related to google merchant, but do not quite know how to set this up in HikaShop to remove this error ![:(](/media/kunena/emoticons/22.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3JlcG9ydHMtc3RhdGlzdGljcy84NzgxODgtZ29vZ2xlLWNvbnZlcnNpb24tZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 11 years 3 months ago [\#208579](#208579) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Google conversion does not work](/forum/36-reports-statistics/878188-google-conversion-does-not-work#208579 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.38 I have a plugin enabled Google HikaShop Dynamic Remarketing (conversion tracking) and HikaShop Google Analytics plugin. Additional pasted google analytics code in the template. With the confirmation of the order shows shopping in google analytics, but for all TRANSACTIONS are as direct input for the first time, the location of the seller (vendor supports shop in another country), session time is 0.00 seconds. With the debug ga - in the console does not show error, but in tag assistant displays an error: Conversion ID malformed in the tag: -4399 and No HTTP response detected. What is wrong?")* Hi, 1. We'll see what we can do to avoid that in the future. 2. Try to change the code: Code: var google_tag_params = {ecomm_prodid: [\''.implode('\',\'', $tags) .'\'], ecomm_pagetype: \'product\' }; var google_conversion_id = '.(int)$this->params->get('adwordsid').'; var google_custom_params = window.google_tag_params; var google_remarketing_only = true; to: Code: /* <![CDATA[ */ var google_tag_params = {ecomm_prodid: [\''.implode('\',\'', $tags) .'\'], ecomm_pagetype: \'product\' }; var google_conversion_id = '.(int)$this->params->get('adwordsid').'; var google_custom_params = window.google_tag_params; var google_remarketing_only = true; /* ]]> */ in the file plugins/system/hikashopremarketing/hikashopremarketing.php and see if that helps for the warnings. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3JlcG9ydHMtc3RhdGlzdGljcy84NzgxODgtZ29vZ2xlLWNvbnZlcnNpb24tZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")** - [![StudioPrzyLesie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") Topic Author - [ Offline](/forum/user/31654-studioprzylesie) Less More - Posts: 196 - Thank you received: 15 - - 11 years 3 months ago [\#208641](#208641) by [StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") Replied by *[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")* on topic *[Google conversion does not work](/forum/36-reports-statistics/878188-google-conversion-does-not-work#208641 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.38 I have a plugin enabled Google HikaShop Dynamic Remarketing (conversion tracking) and HikaShop Google Analytics plugin. Additional pasted google analytics code in the template. With the confirmation of the order shows shopping in google analytics, but for all TRANSACTIONS are as direct input for the first time, the location of the seller (vendor supports shop in another country), session time is 0.00 seconds. With the debug ga - in the console does not show error, but in tag assistant displays an error: Conversion ID malformed in the tag: -4399 and No HTTP response detected. What is wrong?")* With so much help that is now warning: Validate Products (yellow) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3JlcG9ydHMtc3RhdGlzdGljcy84NzgxODgtZ29vZ2xlLWNvbnZlcnNpb24tZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 11 years 3 months ago [\#208649](#208649) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Google conversion does not work](/forum/36-reports-statistics/878188-google-conversion-does-not-work#208649 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.38 I have a plugin enabled Google HikaShop Dynamic Remarketing (conversion tracking) and HikaShop Google Analytics plugin. Additional pasted google analytics code in the template. With the confirmation of the order shows shopping in google analytics, but for all TRANSACTIONS are as direct input for the first time, the location of the seller (vendor supports shop in another country), session time is 0.00 seconds. With the debug ga - in the console does not show error, but in tag assistant displays an error: Conversion ID malformed in the tag: -4399 and No HTTP response detected. What is wrong?")* Hi, I suppose that you have the error " Validate Products: Not valid". I would recommend to follow the directions here: [ www.en.adwords-community.com/t5/Google-S...t-valid/td-p/421856#](https://www.en.adwords-community.com/t5/Google-Shopping-PLAs-Merchant/Google-Remarketing-Validate-Products-Not-valid/td-p/421856#) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3JlcG9ydHMtc3RhdGlzdGljcy84NzgxODgtZ29vZ2xlLWNvbnZlcnNpb24tZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")** - [![StudioPrzyLesie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") Topic Author - [ Offline](/forum/user/31654-studioprzylesie) Less More - Posts: 196 - Thank you received: 15 - - 11 years 3 months ago [\#208675](#208675) by [StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") Replied by *[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")* on topic *[Google conversion does not work](/forum/36-reports-statistics/878188-google-conversion-does-not-work#208675 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.38 I have a plugin enabled Google HikaShop Dynamic Remarketing (conversion tracking) and HikaShop Google Analytics plugin. Additional pasted google analytics code in the template. With the confirmation of the order shows shopping in google analytics, but for all TRANSACTIONS are as direct input for the first time, the location of the seller (vendor supports shop in another country), session time is 0.00 seconds. With the debug ga - in the console does not show error, but in tag assistant displays an error: Conversion ID malformed in the tag: -4399 and No HTTP response detected. What is wrong?")* Hi Nicolas, Thanks - I analyzed and checked. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3JlcG9ydHMtc3RhdGlzdGljcy84NzgxODgtZ29vZ2xlLWNvbnZlcnNpb24tZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[river](/forum/user/9591-river "View river's Profile")** - [![river's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar9591.gif)](/forum/user/9591-river "View river's Profile") - [ Offline](/forum/user/9591-river) Less More - Posts: 344 - Thank you received: 3 - - 10 years 2 months ago [\#249715](#249715) by [river](/forum/user/9591-river "View river's Profile") Replied by *[river](/forum/user/9591-river "View river's Profile")* on topic *[Google conversion does not work](/forum/36-reports-statistics/878188-google-conversion-does-not-work#249715 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.38 I have a plugin enabled Google HikaShop Dynamic Remarketing (conversion tracking) and HikaShop Google Analytics plugin. Additional pasted google analytics code in the template. With the confirmation of the order shows shopping in google analytics, but for all TRANSACTIONS are as direct input for the first time, the location of the seller (vendor supports shop in another country), session time is 0.00 seconds. With the debug ga - in the console does not show error, but in tag assistant displays an error: Conversion ID malformed in the tag: -4399 and No HTTP response detected. What is wrong?")* > Hi Nicolas, > Thanks - I analyzed and checked. Did you find the solution to the problem ? I seems I have the same issue. My products don't get validated when I test in Google tag assistent. My Google merchant feed works fine in Google shoppings ads. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3JlcG9ydHMtc3RhdGlzdGljcy84NzgxODgtZ29vZ2xlLWNvbnZlcnNpb24tZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[river](/forum/user/9591-river "View river's Profile")** - [![river's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar9591.gif)](/forum/user/9591-river "View river's Profile") - [ Offline](/forum/user/9591-river) Less More - Posts: 344 - Thank you received: 3 - - 10 years 2 months ago [\#249777](#249777) by [river](/forum/user/9591-river "View river's Profile") Replied by *[river](/forum/user/9591-river "View river's Profile")* on topic *[Google conversion does not work](/forum/36-reports-statistics/878188-google-conversion-does-not-work#249777 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.4.38 I have a plugin enabled Google HikaShop Dynamic Remarketing (conversion tracking) and HikaShop Google Analytics plugin. Additional pasted google analytics code in the template. With the confirmation of the order shows shopping in google analytics, but for all TRANSACTIONS are as direct input for the first time, the location of the seller (vendor supports shop in another country), session time is 0.00 seconds. With the debug ga - in the console does not show error, but in tag assistant displays an error: Conversion ID malformed in the tag: -4399 and No HTTP response detected. What is wrong?")* OK forget it. I solved it by putting in the "Conversion ID" in the "Adwords ID" in the Google conversion plugin hikashop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3JlcG9ydHMtc3RhdGlzdGljcy84NzgxODgtZ29vZ2xlLWNvbnZlcnNpb24tZG9lcy1ub3Qtd29yaz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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