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#   Merchant CPC Id not found on server

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12 years 9 months ago [\#138109](#138109) by [nibe](/forum/user/5252-nibe "View nibe's Profile")  *[Merchant CPC Id not found on server](/forum/28-shipping-methods/864632-merchant-cpc-id-not-found-on-server#138109 "Hi. I'm using Canada Post shipping plugin. I entered my API key in ID du Marchand but I' m getting this error message:  Is there something i'm doing wrong or not using the right API key ??  Thanks for letting me know.  Nicolas")* was created by *[nibe](/forum/user/5252-nibe "View nibe's Profile")*

Hi. I'm using Canada Post shipping plugin. I entered my API key in ID du Marchand but I' m getting this error message:
Error while sending XML to CANADA POST. Error code: -2001. Message: Merchant CPC Id not found on server.

Is there something i'm doing wrong or not using the right API key ??

Thanks for letting me know.

Nicolas

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12 years 9 months ago [\#138133](#138133) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Merchant CPC Id not found on server](/forum/28-shipping-methods/864632-merchant-cpc-id-not-found-on-server#138133 "Hi. I'm using Canada Post shipping plugin. I entered my API key in ID du Marchand but I' m getting this error message:  Is there something i'm doing wrong or not using the right API key ??  Thanks for letting me know.  Nicolas")*

Hi,

You're probably not using the correct information. You should contact Canada Post's support to confirm with them what credentials you need to use.

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