[Skip to main content](#vessel-content) # Canada Post Plugin Issues ## - **[spark-](/forum/user/35690-spark "View spark-'s Profile")** - [![spark-'s Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35690-spark "View spark-'s Profile") Topic Author - [ Offline](/forum/user/35690-spark) Less More - Posts: 20 - Thank you received: 0 - - 11 years 9 months ago [\#187257](#187257) by [spark-](/forum/user/35690-spark "View spark-'s Profile") *[Canada Post Plugin Issues](/forum/28-shipping-methods/874351-canada-post-plugin-issues#187257 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 2.5.4 -- Browser(s) name and version -- : Chrome 39.0.2171.95 m I'm having a few issues with the Canada Post Plugin. My configuration is using HikaMarket 1.5.1 with product sold by the primary vendor and one secondary vendor. Items added to the cart have the following specs: Primary Vendor Vinyl: L60, W10, H10 cm, .1KG Primary Vendor Wallet: L11, W10, H1 cm, .05KG Secondary Vendor Arrow: L10, W10, H10 cm, .1KG The plugin is configured as: Issue 1: When I go to the checkout screen with one vinyl product in the cart, the checkout calculates two packages with two separate shipping charges. Each item I add increases the total by one (3 decals in cart calculates as 4 separate items). Twelve of these should be able to fit in a single package, and four of these should fit in a single package using a multitude of arrangements. Also, if I have only a vinyl and a wallet in the cart, three items are calculated. Issue 2: When I add the arrow product to the cart, up to five products are calculated as a single package, but 6-10 items calculate as two packages. Every five items count as a new package. With my current settings, I should be able to package 72 of these into a single package. In the case of the wallets, the software is only able to fit 41 into a single package. Changing the weight and dimension approximations from 1 to 0 give the same results. Is this a shortcoming in the algorithm, or is there a setting I'm perhaps overlooking? Issue 3: I'm getting timeout errors as pictured below at least 75% of the time. Using a single page workflow, the checkout page can take between 10 seconds and 3 minutes to load. I have had between 1 and 5 errors appear at a time. Is this a possible software issue, server issue, or does Canada Post just have poor server response times? I've had some other anomalous issues but haven't been able to reproduce them, possibly I had changed too many settings at once. Best Regards, Steve")* was created by *[spark-](/forum/user/35690-spark "View spark-'s Profile")* -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 2.5.4 -- Browser(s) name and version -- : Chrome 39.0.2171.95 m I'm having a few issues with the Canada Post Plugin. My configuration is using HikaMarket 1.5.1 with product sold by the primary vendor and one secondary vendor. Items added to the cart have the following specs: Primary Vendor **Vinyl**: L60, W10, H10 cm, .1KG Primary Vendor **Wallet**: L11, W10, H1 cm, .05KG Secondary Vendor **Arrow**: L10, W10, H10 cm, .1KG The plugin is configured as: [ ![cp3.jpg](/forum/attachment/21797) ](/forum/attachment/21797 "cp3.jpg") Issue 1: When I go to the checkout screen with one vinyl product in the cart, the checkout calculates two packages with two separate shipping charges. Each item I add increases the total by one (3 decals in cart calculates as 4 separate items). Twelve of these *should* be able to fit in a single package, and four of these should fit in a single package using a multitude of arrangements. Also, if I have only a vinyl and a wallet in the cart, three items are calculated. [ ![cp4.jpg](/forum/attachment/21798) ](/forum/attachment/21798 "cp4.jpg") Issue 2: When I add the arrow product to the cart, up to five products are calculated as a single package, but 6-10 items calculate as two packages. Every five items count as a new package. With my current settings, I should be able to package 72 of these into a single package. In the case of the wallets, the software is only able to fit 41 into a single package. Changing the weight and dimension approximations from 1 to 0 give the same results. Is this a shortcoming in the algorithm, or is there a setting I'm perhaps overlooking? Issue 3: I'm getting timeout errors as pictured below at least 75% of the time. Using a single page workflow, the checkout page can take between 10 seconds and 3 minutes to load. I have had between 1 and 5 errors appear at a time. Is this a possible software issue, server issue, or does Canada Post just have poor server response times? [ ![cp1.jpg](/forum/attachment/21799) ](/forum/attachment/21799 "cp1.jpg") I've had some other anomalous issues but haven't been able to reproduce them, possibly I had changed too many settings at once. Best Regards, Steve - [ ![cp3.jpg](/forum/attachment/21797) ](/forum/attachment/21797 "cp3.jpg") [ ](/forum/attachment/21797?download=1 "cp3.jpg") - [ ![cp4.jpg](/forum/attachment/21798) ](/forum/attachment/21798 "cp4.jpg") [ ](/forum/attachment/21798?download=1 "cp4.jpg") - [ ![cp1.jpg](/forum/attachment/21799) ](/forum/attachment/21799 "cp1.jpg") [ ](/forum/attachment/21799?download=1 "cp1.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODc0MzUxLWNhbmFkYS1wb3N0LXBsdWdpbi1pc3N1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[spark-](/forum/user/35690-spark "View spark-'s Profile")** - [![spark-'s Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35690-spark "View spark-'s Profile") Topic Author - [ Offline](/forum/user/35690-spark) Less More - Posts: 20 - Thank you received: 0 - - 11 years 9 months ago [\#187258](#187258) by [spark-](/forum/user/35690-spark "View spark-'s Profile") Replied by *[spark-](/forum/user/35690-spark "View spark-'s Profile")* on topic *[Canada Post Plugin Issues](/forum/28-shipping-methods/874351-canada-post-plugin-issues#187258 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 2.5.4 -- Browser(s) name and version -- : Chrome 39.0.2171.95 m I'm having a few issues with the Canada Post Plugin. My configuration is using HikaMarket 1.5.1 with product sold by the primary vendor and one secondary vendor. Items added to the cart have the following specs: Primary Vendor Vinyl: L60, W10, H10 cm, .1KG Primary Vendor Wallet: L11, W10, H1 cm, .05KG Secondary Vendor Arrow: L10, W10, H10 cm, .1KG The plugin is configured as: Issue 1: When I go to the checkout screen with one vinyl product in the cart, the checkout calculates two packages with two separate shipping charges. Each item I add increases the total by one (3 decals in cart calculates as 4 separate items). Twelve of these should be able to fit in a single package, and four of these should fit in a single package using a multitude of arrangements. Also, if I have only a vinyl and a wallet in the cart, three items are calculated. Issue 2: When I add the arrow product to the cart, up to five products are calculated as a single package, but 6-10 items calculate as two packages. Every five items count as a new package. With my current settings, I should be able to package 72 of these into a single package. In the case of the wallets, the software is only able to fit 41 into a single package. Changing the weight and dimension approximations from 1 to 0 give the same results. Is this a shortcoming in the algorithm, or is there a setting I'm perhaps overlooking? Issue 3: I'm getting timeout errors as pictured below at least 75% of the time. Using a single page workflow, the checkout page can take between 10 seconds and 3 minutes to load. I have had between 1 and 5 errors appear at a time. Is this a possible software issue, server issue, or does Canada Post just have poor server response times? I've had some other anomalous issues but haven't been able to reproduce them, possibly I had changed too many settings at once. Best Regards, Steve")* I nearly forgot. Issue 4: Only Regular shipping shows up at checkout, and the option to select Xpress or Priority shipping is not presented. When I estimate rates on the Canada Post site, all three options are listed by default. Thanks Again, Steve Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODc0MzUxLWNhbmFkYS1wb3N0LXBsdWdpbi1pc3N1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 9 months ago [\#187290](#187290) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Canada Post Plugin Issues](/forum/28-shipping-methods/874351-canada-post-plugin-issues#187290 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 2.5.4 -- Browser(s) name and version -- : Chrome 39.0.2171.95 m I'm having a few issues with the Canada Post Plugin. My configuration is using HikaMarket 1.5.1 with product sold by the primary vendor and one secondary vendor. Items added to the cart have the following specs: Primary Vendor Vinyl: L60, W10, H10 cm, .1KG Primary Vendor Wallet: L11, W10, H1 cm, .05KG Secondary Vendor Arrow: L10, W10, H10 cm, .1KG The plugin is configured as: Issue 1: When I go to the checkout screen with one vinyl product in the cart, the checkout calculates two packages with two separate shipping charges. Each item I add increases the total by one (3 decals in cart calculates as 4 separate items). Twelve of these should be able to fit in a single package, and four of these should fit in a single package using a multitude of arrangements. Also, if I have only a vinyl and a wallet in the cart, three items are calculated. Issue 2: When I add the arrow product to the cart, up to five products are calculated as a single package, but 6-10 items calculate as two packages. Every five items count as a new package. With my current settings, I should be able to package 72 of these into a single package. In the case of the wallets, the software is only able to fit 41 into a single package. Changing the weight and dimension approximations from 1 to 0 give the same results. Is this a shortcoming in the algorithm, or is there a setting I'm perhaps overlooking? Issue 3: I'm getting timeout errors as pictured below at least 75% of the time. Using a single page workflow, the checkout page can take between 10 seconds and 3 minutes to load. I have had between 1 and 5 errors appear at a time. Is this a possible software issue, server issue, or does Canada Post just have poor server response times? I've had some other anomalous issues but haven't been able to reproduce them, possibly I had changed too many settings at once. Best Regards, Steve")* Hello Steve, 1.2. Regarding the packages limitation if your package exceed 50x50x50 CM and 10KG the dimmension/weight will be reduced to 50 cm or 10 KG. 3. That issue is probably coming from the your server or from the CanadaPost server, so you should probably check you server configuration and directly contact Canada post about that issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODc0MzUxLWNhbmFkYS1wb3N0LXBsdWdpbi1pc3N1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[spark-](/forum/user/35690-spark "View spark-'s Profile")** - [![spark-'s Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35690-spark "View spark-'s Profile") Topic Author - [ Offline](/forum/user/35690-spark) Less More - Posts: 20 - Thank you received: 0 - - 11 years 9 months ago [\#187413](#187413) by [spark-](/forum/user/35690-spark "View spark-'s Profile") Replied by *[spark-](/forum/user/35690-spark "View spark-'s Profile")* on topic *[Canada Post Plugin Issues](/forum/28-shipping-methods/874351-canada-post-plugin-issues#187413 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 2.5.4 -- Browser(s) name and version -- : Chrome 39.0.2171.95 m I'm having a few issues with the Canada Post Plugin. My configuration is using HikaMarket 1.5.1 with product sold by the primary vendor and one secondary vendor. Items added to the cart have the following specs: Primary Vendor Vinyl: L60, W10, H10 cm, .1KG Primary Vendor Wallet: L11, W10, H1 cm, .05KG Secondary Vendor Arrow: L10, W10, H10 cm, .1KG The plugin is configured as: Issue 1: When I go to the checkout screen with one vinyl product in the cart, the checkout calculates two packages with two separate shipping charges. Each item I add increases the total by one (3 decals in cart calculates as 4 separate items). Twelve of these should be able to fit in a single package, and four of these should fit in a single package using a multitude of arrangements. Also, if I have only a vinyl and a wallet in the cart, three items are calculated. Issue 2: When I add the arrow product to the cart, up to five products are calculated as a single package, but 6-10 items calculate as two packages. Every five items count as a new package. With my current settings, I should be able to package 72 of these into a single package. In the case of the wallets, the software is only able to fit 41 into a single package. Changing the weight and dimension approximations from 1 to 0 give the same results. Is this a shortcoming in the algorithm, or is there a setting I'm perhaps overlooking? Issue 3: I'm getting timeout errors as pictured below at least 75% of the time. Using a single page workflow, the checkout page can take between 10 seconds and 3 minutes to load. I have had between 1 and 5 errors appear at a time. Is this a possible software issue, server issue, or does Canada Post just have poor server response times? I've had some other anomalous issues but haven't been able to reproduce them, possibly I had changed too many settings at once. Best Regards, Steve")* Hi Mohamed, In the *Canada Post Shipping Module Implementation Guide*, they use the following guidelines: [ ![cp5.jpg](/forum/attachment/21809) ](/forum/attachment/21809 "cp5.jpg") This being the case, I would think that if I were to configure the Grouped Packages settings in the plugin for a box of 80cm x 60cm x 60cm and 30 KG, that the plugin should accommodate this and properly integrate with CP. In my Canada Post account configuration,I have programmed a ***Large Box*** for these dimensions and the site software has accepted the settings. Is there any way around these 50x50x50 and 10KG restrictions? Also, I received notification today from Canada Post to login to my account at sellonline.canadapost.ca to modify the settings for my account. After changing these settings, the timeout issues have resolved themselves. As well, additional shipping options are now appearing. Regards, Steve - [ ![cp5.jpg](/forum/attachment/21809) ](/forum/attachment/21809 "cp5.jpg") [ ](/forum/attachment/21809?download=1 "cp5.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODc0MzUxLWNhbmFkYS1wb3N0LXBsdWdpbi1pc3N1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 9 months ago [\#187473](#187473) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Canada Post Plugin Issues](/forum/28-shipping-methods/874351-canada-post-plugin-issues#187473 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 2.5.4 -- Browser(s) name and version -- : Chrome 39.0.2171.95 m I'm having a few issues with the Canada Post Plugin. My configuration is using HikaMarket 1.5.1 with product sold by the primary vendor and one secondary vendor. Items added to the cart have the following specs: Primary Vendor Vinyl: L60, W10, H10 cm, .1KG Primary Vendor Wallet: L11, W10, H1 cm, .05KG Secondary Vendor Arrow: L10, W10, H10 cm, .1KG The plugin is configured as: Issue 1: When I go to the checkout screen with one vinyl product in the cart, the checkout calculates two packages with two separate shipping charges. Each item I add increases the total by one (3 decals in cart calculates as 4 separate items). Twelve of these should be able to fit in a single package, and four of these should fit in a single package using a multitude of arrangements. Also, if I have only a vinyl and a wallet in the cart, three items are calculated. Issue 2: When I add the arrow product to the cart, up to five products are calculated as a single package, but 6-10 items calculate as two packages. Every five items count as a new package. With my current settings, I should be able to package 72 of these into a single package. In the case of the wallets, the software is only able to fit 41 into a single package. Changing the weight and dimension approximations from 1 to 0 give the same results. Is this a shortcoming in the algorithm, or is there a setting I'm perhaps overlooking? Issue 3: I'm getting timeout errors as pictured below at least 75% of the time. Using a single page workflow, the checkout page can take between 10 seconds and 3 minutes to load. I have had between 1 and 5 errors appear at a time. Is this a possible software issue, server issue, or does Canada Post just have poor server response times? I've had some other anomalous issues but haven't been able to reproduce them, possibly I had changed too many settings at once. Best Regards, Steve")* Hello Steve, > This being the case, I would think that if I were to configure the Grouped Packages settings in the plugin for a box of 80cm x 60cm x 60cm and 30 KG, that the plugin should accommodate this and properly integrate with CP. In my Canada Post account configuration,I have programmed a Large Box for these dimensions and the site software has accepted the settings. Is there any way around these 50x50x50 and 10KG restrictions? The solution will be to directly edit the "\plugins\hikashopshipping\canadapost\canadapost.php" file and edit this line : Code: $limitation = array('x' => 50, 'w' => 10, 'y' => 50, 'z' => 50); But note that I just added on our TODO list the modification of Canada post package limitation. > Also, I received notification today from Canada Post to login to my account at sellonline.canadapost.ca to modify the settings for my account. After changing these settings, the timeout issues have resolved themselves. As well, additional shipping options are now appearing. Thanks for your feedback ![:)](/media/kunena/emoticons/3.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODc0MzUxLWNhbmFkYS1wb3N0LXBsdWdpbi1pc3N1ZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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