[Skip to main content](#vessel-content) # UPS issue with heavy orders without product dimenions ## - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5807_2014-05-02.jpg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 9 years 4 months ago [\#272532](#272532) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#272532 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* was created by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. - **Negotiated rate** (on or off) - **Group packages** (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set **Exclude dimensions** to *YES*. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: <!-- HTTP/1.1 100 Continue HTTP/1.1 200 OK Server: Apache X-Frame-Options: SAMEORIGIN Strict-Transport-Security: max-age=15768000; includeSubDomains Pragma: no-cache Content-Length: 555 X-Content-Type-Options: nosniff Content-Type: application/xml Date: Thu, 22 Jun 2017 15:41:45 GMT Connection: keep-alive <?xml version="1.0"?> <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111035</ErrorCode><ErrorDescription>The maximum per package weight for the selected service from the selected country is 150.00 pounds.</ErrorDescription></Error></Response></RatingServiceSelectionResponse> --> PS Note I still have to have Freight Options check in the UPS plugin in order to get any UPS results (reported last month). UPS Debugging is on. Re-installed Today (June 22) with latest download from HikaShop.com of 3.1.1 too. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 4 months ago [\#272533](#272533) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#272533 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* Hello, The issue is coming from the "freight" methods. In the UPS configuration, please remove the last 6 "Shipping services" > Trade Direct Cross Border (ALL) > Trade Direct Air (ALL) > Trade Direct Ocean (ALL) > UPS Freight LTL (ALL) > UPS Freight LTL Guaranteed (ALL) > UPS Freight LTL Urgent (ALL) And it will fix the issue with heavy packages. In the mean time, we have tasks in our TODO list for improvements in that plugin. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5807_2014-05-02.jpg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 9 years 4 months ago [\#272553](#272553) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#272553 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* If I do that, then I get the following error in the UPS debug instead: Code: <?xml version="1.0" ?> <AccessRequest xml:lang='en-US'> <AccessLicenseNumber>xxxxxxxxxxxx</AccessLicenseNumber> <UserId>xxxxxxx</UserId> <Password>xxxxxxxx</Password> </AccessRequest> <?xml version="1.0" ?> <RatingServiceSelectionRequest> <Request> <TransactionReference> <CustomerContext>Rating and Service</CustomerContext> <XpciVersion>1.0</XpciVersion> </TransactionReference> <RequestAction>Rate</RequestAction> <RequestOption>shop</RequestOption> </Request> <PickupType> <Code>03</Code> <Description>Daily Pickup</Description> </PickupType> <Shipment> <Description>Rate Shopping - Domestic</Description> <Shipper> <ShipperNumber>288A7F</ShipperNumber> <Address> <City>Manhattan</City> <PostalCode>66502</PostalCode> <CountryCode>US</CountryCode> </Address> </Shipper> <ShipTo> <Address> <City>Manhattan</City> <StateProvinceCode>KS</StateProvinceCode> <PostalCode>66502</PostalCode> <CountryCode>US</CountryCode> <ResidentialAddressIndicator/> </Address> </ShipTo> <ShipFrom> <Address> <City>Manhattan</City> <StateProvinceCode>KS</StateProvinceCode> <PostalCode>66502</PostalCode> <CountryCode>US</CountryCode> </Address> </ShipFrom> <RateInformation><NegotiatedRatesIndicator/></RateInformation> <ShipmentServiceOptions /> </Shipment> </RatingServiceSelectionRequest> --> <!-- HTTP/1.1 100 Continue HTTP/1.1 200 OK Server: Apache X-Frame-Options: SAMEORIGIN Strict-Transport-Security: max-age=15768000; includeSubDomains Pragma: no-cache Content-Length: 609 X-Content-Type-Options: nosniff Content-Type: application/xml Date: Thu, 22 Jun 2017 22:48:37 GMT Connection: keep-alive <?xml version="1.0"?> <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>110002</ErrorCode><ErrorDescription>No packages in shipment</ErrorDescription><ErrorLocation><ErrorLocationElementName>RatingServiceSelectionRequest/Shipment/Package</ErrorLocationElementName></ErrorLocation></Error></Response></RatingServiceSelectionResponse> --> And if I enter the dimensions again for items in that card, it properly breaks them up into 2 packages (even states it). That is despite Exclude Dimensions = Yes. To me that leads toward the plugin not breaking the packages apart correctly when it hits that 150 lbs mark unless it has product dimensions to go with it. From the error above it looks like it isn't even coming up with any packages at all. Note that it doesn't matter if Group Packages is enabled or not; same result. Only way I can find to give me a quote is only if any product dimensions are entered for all products in the cart. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 4 months ago [\#272571](#272571) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#272571 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* Hello, We made a fix for the UPS shipping method through the last Hikashop version, so can you download it through our website, install it and test it again ? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5807_2014-05-02.jpg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 9 years 4 months ago [\#272631](#272631) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#272631 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* When did you do that? As I mentioned I'm on 3.1.1 and I also re-installed again yesterday (June 22) from a fresh download from your site. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 4 months ago [\#272651](#272651) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#272651 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* Hello, The fix was added since June 21. In that case, we'll probably need a temporary back-end access to directly test it and that you can send us through our contact form : [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Don't forget to also specify a link to that thread. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 4 months ago [\#272815](#272815) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#272815 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* Hello, I'm sorry but the credentials you sent are not working ; we are not able to accesss to the backend login interface. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5807_2014-05-02.jpg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 9 years 4 months ago [\#272883](#272883) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#272883 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* Resent, I think it was a typo in the URL, resent. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 4 months ago [\#272974](#272974) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#272974 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* Hello, The credentials are working now. We took a look at your shipping configuration but we will need to have a further look on the products and a way to reproduce the issue. Would it be possible to have a procedure to reproduce your problem ? (content of cart, etc). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5807_2014-05-02.jpg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 9 years 4 months ago [\#272979](#272979) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#272979 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* Easiest to test with is the Hive Kits, those are all heavy. First one in the list is 69 lbs (HK1 product code). Go to checkout, use any USA address (e.g. 200 Southwind Place, Manhattan KS 66503) It will work just fine by itself with qty 1 or 2. But add qty 3+ (puts you over the 150 lbs), you will get the no shipping method available message. Leave them in the cart, go into the back end and add any dimensions to that product (HK1) and refresh - you will get a shipping cost now along with it showing it as 2 packages. You can do it with any other combo of products, but the order must exceed 150 lbs and all products must have dimensions set. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 4 months ago [\#273078](#273078) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#273078 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* Hello, I installed you a UPS plugin with a little patch and it looks like it solve the issue. [ pasteboard.co/3pEaUtXtk.png](https://pasteboard.co/3pEaUtXtk.png) (3x HK1 product) I will submit that patch into HikaShop ; it should be integrated into the next release and maybe in the current one. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5807_2014-05-02.jpg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 9 years 4 months ago [\#273079](#273079) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#273079 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* Confirmed that patch did it, thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5807_2014-05-02.jpg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 9 years 3 months ago [\#273629](#273629) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#273629 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* Hey Jerome, Have you incorporated this into the current release? I have other sites that I'm upgrading to 3.x line that are going to have this problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5807_2014-05-02.jpg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 9 years 3 months ago [\#273638](#273638) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#273638 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* I'm seeing the exact same problem on other shipping methods - e.g. no grouping without dimensions on products. With FedEx specifically above 70 lbs, I get the following message: > The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1. > No shipping method found With USPS, I get simply the "No shipping method found". I experimented with this on other sites running 3.1.1, including a fresh download/install from today. Same problem across the board. I have to have weight and dimensions entered for grouping to trigger in FedEx, UPS, and USPS (except for the one site you patched). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 3 months ago [\#273639](#273639) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#273639 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* Hello, Yes the patch has integrated into HikaShop packages ; I know that Nicolas submit packages today. But you need to be sure that you have that latest packages (see the build number in your configuration). And you also need to be sure that you do not have the "freight" methods enable because it will completely break the weight restrictions. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5807_2014-05-02.jpg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 9 years 3 months ago [\#273715](#273715) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#273715 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* I have build 1707101222. But the problem persists on FedEx. FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message: > The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1. And FedEx Ground (not the Home Delivery version) hits 150+ lbs and it gets the same error. Again if I put in the dimensions on the products, then the error goes away and it breaks things up in separate packages just fine. Looks to me like the same patch needs to be applied to the FedEx plugin too. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 3 months ago [\#273716](#273716) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#273716 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* Hello, That thread is talking about UPS ; the patch I made was for UPS. If you have an issue with Fedex ; please open a new thread. Thanks --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")** - [![jazzmang's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5807_2014-05-02.jpg)](/forum/user/5807-jazzmang "View jazzmang's Profile") Topic Author - [ Offline](/forum/user/5807-jazzmang) Less More - Posts: 291 - Thank you received: 26 - - - [](http://www.interkan.net) - 8 years 4 months ago - 8 years 4 months ago [\#294236](#294236) by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") Replied by *[jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#294236 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* I just discovered that this problem as returned in at least as early as HikaShop Business 3.4.0 [1804121711] and continues to persist even under HikaShop Business 3.4.0 [1806151207] If the UPS "Exclude dimensions" is set to NO, it won't do a look up. If you set "Exclude dimensions" it will provide a rate. Our problem is some products have dimensions entered and others don't. In the past this wasn't a problem. Has something changed? Last edit: 8 years 4 months ago by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 4 months ago [\#294262](#294262) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS issue with heavy orders without product dimenions](/forum/28-shipping-methods/890852-ups-issue-with-heavy-orders-without-product-dimenions#294262 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : ANy -- Error-message(debug-mod must be tuned on) -- : No Shipping method available. Regardless of the configuration once my total order reaches 150 lbs without any product dimensions it results in a no shipping method available. * Negotiated rate (on or off) * Group packages (on or off) The 10-Frame Hive Kit, 2 deep hive bodies is 69 lbs (no options). Add one and just about anything else along as it is below 150lbs for the total order; UPS gives a rate. Anything above 150 and you won't get a rate returned. But if you add any product dimensions (all products in cart must have them set), it starts working even though I have set Exclude dimensions to YES. Doesn't matter if I set them to no either. It is almost like below the max single package weight limits, grouping works fine but breaks above the limit (UPS 150 lbs) without them. Don't seems to have this problem on some older sites running 2.6.4 however but then those don't have heavy orders like this one. UPS Debug kicks back that is hitting the 150 weight limit so it appears not be breaking up the packages: rom HikaShop.com of 3.1.1 too."")* Hello, I just tested it on my end with the last UPS version and it provided rates with both values for the "Exclude dimensions" option. That option will only send or not dimension to the UPS platform. Also, the code of the "Exclude dimensions" option didn't changed. In your case setting that option to YES will be better. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvODkwODUyLXVwcy1pc3N1ZS13aXRoLWhlYXZ5LW9yZGVycy13aXRob3V0LXByb2R1Y3QtZGltZW5pb25zP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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