[Skip to main content](#vessel-content) # Australia Post Alert ## - **[yerg55](/forum/user/60833-yerg55 "View yerg55's Profile")** - [![yerg55's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60833-yerg55 "View yerg55's Profile") Topic Author - [ Offline](/forum/user/60833-yerg55) Less More - Posts: 181 - Thank you received: 28 - - 2 years 11 months ago [\#356741](#356741) by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") *[Australia Post Alert](/forum/28-shipping-methods/907303-australia-post-alert#356741 "-- HikaShop version -- : 5.0.0 [2311031727] -- Joomla version -- : 4.4.0 The Custom Field Post Code is set to required and the alert continues. What am I missing?")* was created by *[yerg55](/forum/user/60833-yerg55 "View yerg55's Profile")* -- HikaShop version -- : 5.0.0 [2311031727] -- Joomla version -- : 4.4.0 The Australia Post shipping plugin requires the user to enter a postal code when goods are shipped within Australia. Please go to "Display->Custom fields" and set the post code field to required. The Custom Field Post Code is set to required and the alert continues. What am I missing? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvOTA3MzAzLWF1c3RyYWxpYS1wb3N0LWFsZXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14294 - - 2 years 11 months ago [\#356759](#356759) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Australia Post Alert](/forum/28-shipping-methods/907303-australia-post-alert#356759 "-- HikaShop version -- : 5.0.0 [2311031727] -- Joomla version -- : 4.4.0 The Custom Field Post Code is set to required and the alert continues. What am I missing?")* Hi, Edit the shipping address of your user and make sure that the post code field is filled. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvOTA3MzAzLWF1c3RyYWxpYS1wb3N0LWFsZXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[yerg55](/forum/user/60833-yerg55 "View yerg55's Profile")** - [![yerg55's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60833-yerg55 "View yerg55's Profile") Topic Author - [ Offline](/forum/user/60833-yerg55) Less More - Posts: 181 - Thank you received: 28 - - 2 years 11 months ago [\#356781](#356781) by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") Replied by *[yerg55](/forum/user/60833-yerg55 "View yerg55's Profile")* on topic *[Australia Post Alert](/forum/28-shipping-methods/907303-australia-post-alert#356781 "-- HikaShop version -- : 5.0.0 [2311031727] -- Joomla version -- : 4.4.0 The Custom Field Post Code is set to required and the alert continues. What am I missing?")* The alert appears as soon as "Proceed to Checkout" button is clicked Have added the Post Code to the form and it still remains [ ![HikaAustPostAlert.png](/forum/attachment/58221) ](/forum/attachment/58221 "...tPostAlert.png") Below are the Custom Field settings [ ![PostCodeSettings.png](/forum/attachment/58222) ](/forum/attachment/58222 "...deSettings.png") Unsure as to why that alert still appears? Thanks - [ ![HikaAustPostAlert.png](/forum/attachment/58221?download=1) ](/forum/attachment/58221?download=1 "...tPostAlert.png") [ ](/forum/attachment/58221?download=1 "...tPostAlert.png") - [ ![PostCodeSettings.png](/forum/attachment/58222?download=1) ](/forum/attachment/58222?download=1 "...deSettings.png") [ ](/forum/attachment/58222?download=1 "...deSettings.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvOTA3MzAzLWF1c3RyYWxpYS1wb3N0LWFsZXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14294 - - 2 years 11 months ago [\#356786](#356786) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Australia Post Alert](/forum/28-shipping-methods/907303-australia-post-alert#356786 "-- HikaShop version -- : 5.0.0 [2311031727] -- Joomla version -- : 4.4.0 The Custom Field Post Code is set to required and the alert continues. What am I missing?")* Hi, That's because the Australia Post plugin can only provide the shipping cost after the user enters his address. Before that, it can't display anything and it returns to HikaShop telling it that it can't provide any shipping cost. Due to this, HikaShop displays that message because it can't display the shipping methods selector, like you asked it to with your Checkout configuration. So there are 2 main ways to sort the alert for you: - You could modification your Checkout workflow to have in on several steps with the address entering block on a step, and the shipping methods selection block on the next step: [ www.hikashop.com/support/documentation/4...eckout-workflow.html](https://www.hikashop.com/support/documentation/409-hikashop-checkout-workflow.html) - You could turn off the "Display errors" setting of the "Shipping" block in your Checkout workflow. That way, when no shipping method is available, HikaShop won't display an error message. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvOTA3MzAzLWF1c3RyYWxpYS1wb3N0LWFsZXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[yerg55](/forum/user/60833-yerg55 "View yerg55's Profile")** - [![yerg55's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60833-yerg55 "View yerg55's Profile") Topic Author - [ Offline](/forum/user/60833-yerg55) Less More - Posts: 181 - Thank you received: 28 - - 2 years 11 months ago [\#356801](#356801) by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") Replied by *[yerg55](/forum/user/60833-yerg55 "View yerg55's Profile")* on topic *[Australia Post Alert](/forum/28-shipping-methods/907303-australia-post-alert#356801 "-- HikaShop version -- : 5.0.0 [2311031727] -- Joomla version -- : 4.4.0 The Custom Field Post Code is set to required and the alert continues. What am I missing?")* While I agree with what should happen the outcome is still flawed. In the first image a postcode has been entered. The alert remains If I add a different shipping address with a different postcode, the error remains. I'll proceed to check the two suggestions Thanks so much for that Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvOTA3MzAzLWF1c3RyYWxpYS1wb3N0LWFsZXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14294 - - 2 years 11 months ago [\#356803](#356803) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Australia Post Alert](/forum/28-shipping-methods/907303-australia-post-alert#356803 "-- HikaShop version -- : 5.0.0 [2311031727] -- Joomla version -- : 4.4.0 The Custom Field Post Code is set to required and the alert continues. What am I missing?")* Hi No, on your screenshot, you didn't yet validate the address. You need to click on the "next" or "register" button to validate it. Only then can the system on the server-side receive the address and take it into account to contact the shipping provider's server and get the shipping costs. That's why it usually makes sense to have two steps, first a step where you enter the address, and then a step where you get to choose the shipping mode; or to turn off the error message when no shipping method is available since you just want to hide the shipping area before the address is entered. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvOTA3MzAzLWF1c3RyYWxpYS1wb3N0LWFsZXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[yerg55](/forum/user/60833-yerg55 "View yerg55's Profile")** - [![yerg55's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60833-yerg55 "View yerg55's Profile") Topic Author - [ Offline](/forum/user/60833-yerg55) Less More - Posts: 181 - Thank you received: 28 - - 2 years 11 months ago [\#356826](#356826) by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") Replied by *[yerg55](/forum/user/60833-yerg55 "View yerg55's Profile")* on topic *[Australia Post Alert](/forum/28-shipping-methods/907303-australia-post-alert#356826 "-- HikaShop version -- : 5.0.0 [2311031727] -- Joomla version -- : 4.4.0 The Custom Field Post Code is set to required and the alert continues. What am I missing?")* Gotcha Was hoping for a one page cart/payment page without lots of "Next" buttons. Thanks for the insights. Will see what I can achieve with this. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3NoaXBwaW5nLW1ldGhvZHMvOTA3MzAzLWF1c3RyYWxpYS1wb3N0LWFsZXJ0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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