[Skip to main content](#vessel-content) # Multiple Tax Lines in Order Confirmation Email ## - **[aemont](/forum/user/31148-aemont "View aemont's Profile")** - [![aemont's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31148-aemont "View aemont's Profile") Topic Author - [ Offline](/forum/user/31148-aemont) Less More - Posts: 39 - Thank you received: 0 - - - - 11 years 9 months ago [\#189484](#189484) by [aemont](/forum/user/31148-aemont "View aemont's Profile") *[Multiple Tax Lines in Order Confirmation Email](/forum/40-taxes/874761-multiple-tax-lines-in-order-confirmation-email#189484 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome 40.0.2214.94 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined property: stdClass::$order_user_id in /home/XXX/public_html/XXX.com/plugins/hikashop/taxcloud/taxcloud.php on line 405 Good Evening, I am using TaxCloud and am noticing that on my order confirmation email there are multiple lines for Taxes, one is the correct one coming for California (8.75%) and the other is zero value tax. It shows correctly in the shopping cart, but the email format is different. The order is processing okay, but the error message above is also visible. Please let me know where to start looking for the fix. Thanks, Ann")* was created by *[aemont](/forum/user/31148-aemont "View aemont's Profile")* -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome 40.0.2214.94 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined property: stdClass::$order_user_id in /home/XXX/public_html/XXX.com/plugins/hikashop/taxcloud/taxcloud.php on line 405 Good Evening, I am using TaxCloud and am noticing that on my order confirmation email there are multiple lines for Taxes, one is the correct one coming for California (8.75%) and the other is zero value tax. It shows correctly in the shopping cart, but the email format is different. The order is processing okay, but the error message above is also visible. Please let me know where to start looking for the fix. Thanks, Ann Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3RheGVzLzg3NDc2MS1tdWx0aXBsZS10YXgtbGluZXMtaW4tb3JkZXItY29uZmlybWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 11 years 9 months ago [\#189530](#189530) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Multiple Tax Lines in Order Confirmation Email](/forum/40-taxes/874761-multiple-tax-lines-in-order-confirmation-email#189530 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome 40.0.2214.94 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined property: stdClass::$order_user_id in /home/XXX/public_html/XXX.com/plugins/hikashop/taxcloud/taxcloud.php on line 405 Good Evening, I am using TaxCloud and am noticing that on my order confirmation email there are multiple lines for Taxes, one is the correct one coming for California (8.75%) and the other is zero value tax. It shows correctly in the shopping cart, but the email format is different. The order is processing okay, but the error message above is also visible. Please let me know where to start looking for the fix. Thanks, Ann")* Hi, Change the line: $user_id = $cart->order_user_id; to: $user_id = $order->order_user_id; in the file plugins/hikashop/taxcloud/taxcloud.php and that will fix the error message. If you still have the issue with the email, could you provide a screenshot of the email ? Could you also edit the order via the menu Orders of the backend of HikaShop and provide a screenshot of the order details so that we can analyze the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3RheGVzLzg3NDc2MS1tdWx0aXBsZS10YXgtbGluZXMtaW4tb3JkZXItY29uZmlybWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aemont](/forum/user/31148-aemont "View aemont's Profile")** - [![aemont's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31148-aemont "View aemont's Profile") Topic Author - [ Offline](/forum/user/31148-aemont) Less More - Posts: 39 - Thank you received: 0 - - - - 11 years 9 months ago [\#189609](#189609) by [aemont](/forum/user/31148-aemont "View aemont's Profile") Replied by *[aemont](/forum/user/31148-aemont "View aemont's Profile")* on topic *[Multiple Tax Lines in Order Confirmation Email](/forum/40-taxes/874761-multiple-tax-lines-in-order-confirmation-email#189609 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome 40.0.2214.94 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined property: stdClass::$order_user_id in /home/XXX/public_html/XXX.com/plugins/hikashop/taxcloud/taxcloud.php on line 405 Good Evening, I am using TaxCloud and am noticing that on my order confirmation email there are multiple lines for Taxes, one is the correct one coming for California (8.75%) and the other is zero value tax. It shows correctly in the shopping cart, but the email format is different. The order is processing okay, but the error message above is also visible. Please let me know where to start looking for the fix. Thanks, Ann")* Dear Nicolas, Thank you for your response. I fixed the error message, but it looks like that was independent to the multiple tax display in the email. I have attached a screenshot of the order information for your information. Let me know what else you would need and I will be able to send it to you tonight. Thanks, Ann - [ ![Order_Confirmation_Email.png](/forum/attachment/22160) ](/forum/attachment/22160 "...tion_Email.png") [ ](/forum/attachment/22160?download=1 "...tion_Email.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3RheGVzLzg3NDc2MS1tdWx0aXBsZS10YXgtbGluZXMtaW4tb3JkZXItY29uZmlybWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aemont](/forum/user/31148-aemont "View aemont's Profile")** - [![aemont's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31148-aemont "View aemont's Profile") Topic Author - [ Offline](/forum/user/31148-aemont) Less More - Posts: 39 - Thank you received: 0 - - - - 11 years 9 months ago [\#189949](#189949) by [aemont](/forum/user/31148-aemont "View aemont's Profile") Replied by *[aemont](/forum/user/31148-aemont "View aemont's Profile")* on topic *[Multiple Tax Lines in Order Confirmation Email](/forum/40-taxes/874761-multiple-tax-lines-in-order-confirmation-email#189949 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome 40.0.2214.94 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined property: stdClass::$order_user_id in /home/XXX/public_html/XXX.com/plugins/hikashop/taxcloud/taxcloud.php on line 405 Good Evening, I am using TaxCloud and am noticing that on my order confirmation email there are multiple lines for Taxes, one is the correct one coming for California (8.75%) and the other is zero value tax. It shows correctly in the shopping cart, but the email format is different. The order is processing okay, but the error message above is also visible. Please let me know where to start looking for the fix. Thanks, Ann")* Any ideas on how I can get rid of the invalid tax line on my order confirmation email? Needing your help, please... Thanks, Ann Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3RheGVzLzg3NDc2MS1tdWx0aXBsZS10YXgtbGluZXMtaW4tb3JkZXItY29uZmlybWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aemont](/forum/user/31148-aemont "View aemont's Profile")** - [![aemont's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31148-aemont "View aemont's Profile") Topic Author - [ Offline](/forum/user/31148-aemont) Less More - Posts: 39 - Thank you received: 0 - - - - 11 years 9 months ago [\#190662](#190662) by [aemont](/forum/user/31148-aemont "View aemont's Profile") Replied by *[aemont](/forum/user/31148-aemont "View aemont's Profile")* on topic *[Multiple Tax Lines in Order Confirmation Email](/forum/40-taxes/874761-multiple-tax-lines-in-order-confirmation-email#190662 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome 40.0.2214.94 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined property: stdClass::$order_user_id in /home/XXX/public_html/XXX.com/plugins/hikashop/taxcloud/taxcloud.php on line 405 Good Evening, I am using TaxCloud and am noticing that on my order confirmation email there are multiple lines for Taxes, one is the correct one coming for California (8.75%) and the other is zero value tax. It shows correctly in the shopping cart, but the email format is different. The order is processing okay, but the error message above is also visible. Please let me know where to start looking for the fix. Thanks, Ann")* Hello Nicolas, This is still an issue. Taxes are either calculated twice, once by TaxCloud and once by Hikashop, or it's just an email formatting issue. Can you please help? Thanks, Ann Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3RheGVzLzg3NDc2MS1tdWx0aXBsZS10YXgtbGluZXMtaW4tb3JkZXItY29uZmlybWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aemont](/forum/user/31148-aemont "View aemont's Profile")** - [![aemont's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31148-aemont "View aemont's Profile") Topic Author - [ Offline](/forum/user/31148-aemont) Less More - Posts: 39 - Thank you received: 0 - - - - 11 years 8 months ago [\#191094](#191094) by [aemont](/forum/user/31148-aemont "View aemont's Profile") Replied by *[aemont](/forum/user/31148-aemont "View aemont's Profile")* on topic *[Multiple Tax Lines in Order Confirmation Email](/forum/40-taxes/874761-multiple-tax-lines-in-order-confirmation-email#191094 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome 40.0.2214.94 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined property: stdClass::$order_user_id in /home/XXX/public_html/XXX.com/plugins/hikashop/taxcloud/taxcloud.php on line 405 Good Evening, I am using TaxCloud and am noticing that on my order confirmation email there are multiple lines for Taxes, one is the correct one coming for California (8.75%) and the other is zero value tax. It shows correctly in the shopping cart, but the email format is different. The order is processing okay, but the error message above is also visible. Please let me know where to start looking for the fix. Thanks, Ann")* How do I get help on this forum? Can someone please direct me to the correct person that can help? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3RheGVzLzg3NDc2MS1tdWx0aXBsZS10YXgtbGluZXMtaW4tb3JkZXItY29uZmlybWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 11 years 8 months ago [\#191227](#191227) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Multiple Tax Lines in Order Confirmation Email](/forum/40-taxes/874761-multiple-tax-lines-in-order-confirmation-email#191227 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome 40.0.2214.94 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined property: stdClass::$order_user_id in /home/XXX/public_html/XXX.com/plugins/hikashop/taxcloud/taxcloud.php on line 405 Good Evening, I am using TaxCloud and am noticing that on my order confirmation email there are multiple lines for Taxes, one is the correct one coming for California (8.75%) and the other is zero value tax. It shows correctly in the shopping cart, but the email format is different. The order is processing okay, but the error message above is also visible. Please let me know where to start looking for the fix. Thanks, Ann")* Hi, You have currently 3 different threads for the same exact issue. The problem is not the email ; but the fact that the TaxCloud plugin is providing a line for a "0%" tax. Once that specific part will be solve, the email will be correct. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3RheGVzLzg3NDc2MS1tdWx0aXBsZS10YXgtbGluZXMtaW4tb3JkZXItY29uZmlybWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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