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#   Option Tax not showing on Order Administration, add product to order

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6 years 5 months ago [\#319534](#319534) by [Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")  *[Option Tax not showing on Order Administration, add product to order](/forum/40-taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order#319534 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.4.4  Hello Hika Team! When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show&#95;products.php) correctly. However, when we add a product to an existing order from Administration (order / edit&#95;products.php) the Tax is showing zero... This picture perhaps shows the issue. Is there a solution?")* was created by *[Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")*

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.18
-- PHP version -- : 7.4.4

Hello Hika Team!
When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show_products.php) correctly.
However, when we add a product to an existing order from Administration (order / edit_products.php) the Tax is showing zero...
This picture perhaps shows the issue.
Is there a solution?
[ ![admin-add-product-to-order.jpg](/forum/attachment/49460) ](/forum/attachment/49460 "...t-to-order.jpg")

- [ ![admin-add-product-to-order.jpg](/forum/attachment/49460) ](/forum/attachment/49460 "...t-to-order.jpg") [ ](/forum/attachment/49460?download=1 "...t-to-order.jpg")

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6 years 5 months ago [\#319545](#319545) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Option Tax not showing on Order Administration, add product to order](/forum/40-taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order#319545 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.4.4  Hello Hika Team! When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show&#95;products.php) correctly. However, when we add a product to an existing order from Administration (order / edit&#95;products.php) the Tax is showing zero... This picture perhaps shows the issue. Is there a solution?")*

Hi,

The VAT is calculated there on my end with the latest version of HikaShop.
Can you confirm that you're using the 4.3.0 ?
Also, could it be linked to how your product is configured or how your tax rules are configured ?
For example, if you set "access level" to some user groups in your tax rules, they might not include the super admin user group which your current user is using and thus not calculate the tax ?
Or maybe it's something linked to the fact that the product has variants (however I checked on my end with a product with variants and the VAT was calculated too) ?

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6 years 5 months ago [\#319575](#319575) by [Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")  Replied by *[Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")* on topic *[Option Tax not showing on Order Administration, add product to order](/forum/40-taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order#319575 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.4.4  Hello Hika Team! When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show&#95;products.php) correctly. However, when we add a product to an existing order from Administration (order / edit&#95;products.php) the Tax is showing zero... This picture perhaps shows the issue. Is there a solution?")*

Thanks Nicolas
Yes we're using 4.3.0
I don't think there are any odd tax rules. Certainly no Tax configured per user, or per user group.

I've double checked Product configuration and can't see anything different to how we have been doing things over the years.

Could it be anything to do with the Optional Product itself having Variants?
In other words, a Product with Variants AND Option Products which also have Variants... Is that easy to check on your installation?

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6 years 5 months ago [\#319579](#319579) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Option Tax not showing on Order Administration, add product to order](/forum/40-taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order#319579 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.4.4  Hello Hika Team! When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show&#95;products.php) correctly. However, when we add a product to an existing order from Administration (order / edit&#95;products.php) the Tax is showing zero... This picture perhaps shows the issue. Is there a solution?")*

Hi,

I'm not sure what you mean. There is no mechanism to be able to add options to products in the backend order edition. You can only add products.
And from you're first message, I understand that we're talking about "adding", not "editing":

> When an option product is added to an order

If you're talking about editing an option for a product, then yes, there is auto calculation since the VAT is already calculated when the order is created and if you want to change the price of the option or its VAT, it's up to you.

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6 years 5 months ago [\#319598](#319598) by [Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")  Replied by *[Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")* on topic *[Option Tax not showing on Order Administration, add product to order](/forum/40-taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order#319598 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.4.4  Hello Hika Team! When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show&#95;products.php) correctly. However, when we add a product to an existing order from Administration (order / edit&#95;products.php) the Tax is showing zero... This picture perhaps shows the issue. Is there a solution?")*

Thanks Nicolas
I'm not being clear - sorry, busy day here.
Attached are 3 pictures, 1 2 and 3 which may better describe what I'm trying to show happens...
[ ![admin-add-product-process-step1.jpg](/forum/attachment/49470) ](/forum/attachment/49470 "...cess-step1.jpg")

[ ![admin-add-product-process-step2.jpg](/forum/attachment/49469) ](/forum/attachment/49469 "...cess-step2.jpg")

[ ![admin-add-product-process-result.jpg](/forum/attachment/49468) ](/forum/attachment/49468 "...ess-result.jpg")

Does this help explain?

- [ ![admin-add-product-process-result.jpg](/forum/attachment/49468) ](/forum/attachment/49468 "...ess-result.jpg") [ ](/forum/attachment/49468?download=1 "...ess-result.jpg")
- [ ![admin-add-product-process-step2.jpg](/forum/attachment/49469) ](/forum/attachment/49469 "...cess-step2.jpg") [ ](/forum/attachment/49469?download=1 "...cess-step2.jpg")
- [ ![admin-add-product-process-step1.jpg](/forum/attachment/49470) ](/forum/attachment/49470 "...cess-step1.jpg") [ ](/forum/attachment/49470?download=1 "...cess-step1.jpg")

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6 years 5 months ago [\#319601](#319601) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Option Tax not showing on Order Administration, add product to order](/forum/40-taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order#319601 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.4.4  Hello Hika Team! When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show&#95;products.php) correctly. However, when we add a product to an existing order from Administration (order / edit&#95;products.php) the Tax is showing zero... This picture perhaps shows the issue. Is there a solution?")*

Hi,

Well, I tried that on my end and it works fine.
So we're back to my first message:
[ www.hikashop.com/forum/taxes/899944-opti...to-order.html#319545](https://www.hikashop.com/forum/taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order.html#319545)
Can you provide a screenshot of the settings of the product and one of the variant and a screenshot of your tax rules ?

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6 years 5 months ago [\#319620](#319620) by [Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")  Replied by *[Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")* on topic *[Option Tax not showing on Order Administration, add product to order](/forum/40-taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order#319620 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.4.4  Hello Hika Team! When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show&#95;products.php) correctly. However, when we add a product to an existing order from Administration (order / edit&#95;products.php) the Tax is showing zero... This picture perhaps shows the issue. Is there a solution?")*

Okay Nicolas, please see attached. Thanks

- [ ![uk-default-tax.jpg](/forum/attachment/49475) ](/forum/attachment/49475 "...efault-tax.jpg") [ ](/forum/attachment/49475?download=1 "...efault-tax.jpg")
- [ ![admin-option-restrictions.jpg](/forum/attachment/49476) ](/forum/attachment/49476 "...strictions.jpg") [ ](/forum/attachment/49476?download=1 "...strictions.jpg")
- [ ![admin-option-product.jpg](/forum/attachment/49477) ](/forum/attachment/49477 "...on-product.jpg") [ ](/forum/attachment/49477?download=1 "...on-product.jpg")
- [ ![admin-option-variants.jpg](/forum/attachment/49478) ](/forum/attachment/49478 "...n-variants.jpg") [ ](/forum/attachment/49478?download=1 "...n-variants.jpg")
- [ ![admin-option-variant.jpg](/forum/attachment/49479) ](/forum/attachment/49479 "...on-variant.jpg") [ ](/forum/attachment/49479?download=1 "...on-variant.jpg")

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6 years 5 months ago [\#319728](#319728) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Option Tax not showing on Order Administration, add product to order](/forum/40-taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order#319728 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.4.4  Hello Hika Team! When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show&#95;products.php) correctly. However, when we add a product to an existing order from Administration (order / edit&#95;products.php) the Tax is showing zero... This picture perhaps shows the issue. Is there a solution?")*

Hi,

Thanks. However, even with that I'm not able to reproduce the problem here.
Could you provide a backend access and a FTP access ?
Then we could check directly on your website why it's doing that.
If so, you can use our contact form to provide that:
[ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html)
Please make sure you also include a link to this thread for reference

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6 years 5 months ago [\#319731](#319731) by [Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")  Replied by *[Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")* on topic *[Option Tax not showing on Order Administration, add product to order](/forum/40-taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order#319731 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.4.4  Hello Hika Team! When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show&#95;products.php) correctly. However, when we add a product to an existing order from Administration (order / edit&#95;products.php) the Tax is showing zero... This picture perhaps shows the issue. Is there a solution?")*

On its way... Merci!

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6 years 5 months ago [\#319811](#319811) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Option Tax not showing on Order Administration, add product to order](/forum/40-taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order#319811 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.4.4  Hello Hika Team! When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show&#95;products.php) correctly. However, when we add a product to an existing order from Administration (order / edit&#95;products.php) the Tax is showing zero... This picture perhaps shows the issue. Is there a solution?")*

Hi,

I checked the situation but I don't see why it doesn't work. Could it be possible to also get a FTP access to be able to add some debugging to better understand where the problem is ?

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6 years 5 months ago [\#319833](#319833) by [Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")  Replied by *[Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")* on topic *[Option Tax not showing on Order Administration, add product to order](/forum/40-taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order#319833 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.4.4  Hello Hika Team! When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show&#95;products.php) correctly. However, when we add a product to an existing order from Administration (order / edit&#95;products.php) the Tax is showing zero... This picture perhaps shows the issue. Is there a solution?")*

Thanks very much for looking.
The ftp details were in the message sent with the Admin access. I've just sent it again Nicolas...

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6 years 5 months ago [\#319863](#319863) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Option Tax not showing on Order Administration, add product to order](/forum/40-taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order#319863 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.4.4  Hello Hika Team! When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show&#95;products.php) correctly. However, when we add a product to an existing order from Administration (order / edit&#95;products.php) the Tax is showing zero... This picture perhaps shows the issue. Is there a solution?")*

Hi,

Thanks. I've found the issue. I fixed it by adding the line: Code:

$rows[0]-&gt;product_tax_id = $rows[1]-&gt;product_tax_id;

after the line: Code:

$rows[]=$allproducts[ (int)$product_id[1] ];

in the file administrator/components/com_hikashop/views/order/view.html.php
I've added it on your end and I've also added it on our end so others will have the fix.

The following user(s) said Thank You: [Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")

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6 years 5 months ago [\#319865](#319865) by [Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")  Replied by *[Bobwales](/forum/user/30257-bobwales "View Bobwales's Profile")* on topic *[Option Tax not showing on Order Administration, add product to order](/forum/40-taxes/899944-option-tax-not-showing-on-order-administration-add-product-to-order#319865 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.4.4  Hello Hika Team! When an option product is added to an order by a Customer it shows correctly in the Product Listing (order / show&#95;products.php) correctly. However, when we add a product to an existing order from Administration (order / edit&#95;products.php) the Tax is showing zero... This picture perhaps shows the issue. Is there a solution?")*

Superb Nicolas, merci beaucoup. Nous sommes très reconnaissants - cela rend la vie beaucoup plus facile! Merci encore.

The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile")

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