[Skip to main content](#vessel-content) # Total TAX rate amount not correct! ## - **[Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile")** - [![Lumiga's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31479.png)](/forum/user/31479-lumiga "View Lumiga's Profile") Topic Author - [ Offline](/forum/user/31479-lumiga) Less More - Posts: 637 - Thank you received: 26 - - - 6 years 4 months ago - 6 years 4 months ago [\#321204](#321204) by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") *[Total TAX rate amount not correct!](/forum/40-taxes/900260-total-tax-rate-amount-not-correct#321204 "-- HikaShop version -- : 4.3.0 Hello we have an puzzel, In May we sold one book, on May 21, FWS-01060. Invoice amount € 24.59 (ex VAT € 22.56); Tax € 2.03. But the sales overview for this month reports otherwise: Invoice amount ex VAT € 25.87; Tax € 2.35. What could have caused this difference? The day's before and after 21 May we have no orders with 9% TAX. Hope you can help us. Kind regards, Lumiga")* was created by *[Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile")* -- HikaShop version -- : 4.3.0 Hello we have an puzzel, In May we sold one book, on May 21, FWS-01060. Invoice amount € 24.59 (ex VAT € 22.56); Tax € 2.03. But the sales overview for this month reports otherwise: Invoice amount ex VAT € 25.87; Tax € 2.35. What could have caused this difference? The day's before and after 21 May we have no orders with 9% TAX. Hope you can help us. Kind regards, Lumiga [ ![screenshot-672.jpg](/forum/attachment/49855) ](/forum/attachment/49855 "...enshot-672.jpg") [ ![screenshot-673.jpg](/forum/attachment/49856) ](/forum/attachment/49856 "...enshot-673.jpg") [ ![screenshot-674.jpg](/forum/attachment/49857) ](/forum/attachment/49857 "...enshot-674.jpg") --- Kind regards, Lumiga - [ ![screenshot-672.jpg](/forum/attachment/49855) ](/forum/attachment/49855 "...enshot-672.jpg") [ ](/forum/attachment/49855?download=1 "...enshot-672.jpg") - [ ![screenshot-673.jpg](/forum/attachment/49856) ](/forum/attachment/49856 "...enshot-673.jpg") [ ](/forum/attachment/49856?download=1 "...enshot-673.jpg") - [ ![screenshot-674.jpg](/forum/attachment/49857) ](/forum/attachment/49857 "...enshot-674.jpg") [ ](/forum/attachment/49857?download=1 "...enshot-674.jpg") Last edit: 6 years 4 months ago by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3RheGVzLzkwMDI2MC10b3RhbC10YXgtcmF0ZS1hbW91bnQtbm90LWNvcnJlY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 6 years 4 months ago [\#321220](#321220) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Total TAX rate amount not correct!](/forum/40-taxes/900260-total-tax-rate-amount-not-correct#321220 "-- HikaShop version -- : 4.3.0 Hello we have an puzzel, In May we sold one book, on May 21, FWS-01060. Invoice amount € 24.59 (ex VAT € 22.56); Tax € 2.03. But the sales overview for this month reports otherwise: Invoice amount ex VAT € 25.87; Tax € 2.35. What could have caused this difference? The day's before and after 21 May we have no orders with 9% TAX. Hope you can help us. Kind regards, Lumiga")* Hi, That's hard to say like that. We would need a backend access and a FTP access in order to check on the situation. Could you provide that via our contact form along with a link to this thread ? [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3RheGVzLzkwMDI2MC10b3RhbC10YXgtcmF0ZS1hbW91bnQtbm90LWNvcnJlY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 6 years 4 months ago [\#321279](#321279) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Total TAX rate amount not correct!](/forum/40-taxes/900260-total-tax-rate-amount-not-correct#321279 "-- HikaShop version -- : 4.3.0 Hello we have an puzzel, In May we sold one book, on May 21, FWS-01060. Invoice amount € 24.59 (ex VAT € 22.56); Tax € 2.03. But the sales overview for this month reports otherwise: Invoice amount ex VAT € 25.87; Tax € 2.35. What could have caused this difference? The day's before and after 21 May we have no orders with 9% TAX. Hope you can help us. Kind regards, Lumiga")* Hi, We did get your backend access, and I am able to see the issue on your tax rates listing. However, we didn't get the FTP access. So I can't add any debug to the listing to check what's going on under the hood. Would you be able to provide that too via our contact form ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3RheGVzLzkwMDI2MC10b3RhbC10YXgtcmF0ZS1hbW91bnQtbm90LWNvcnJlY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile")** - [![Lumiga's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31479.png)](/forum/user/31479-lumiga "View Lumiga's Profile") Topic Author - [ Offline](/forum/user/31479-lumiga) Less More - Posts: 637 - Thank you received: 26 - - - 6 years 4 months ago [\#321544](#321544) by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") Replied by *[Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile")* on topic *[Total TAX rate amount not correct!](/forum/40-taxes/900260-total-tax-rate-amount-not-correct#321544 "-- HikaShop version -- : 4.3.0 Hello we have an puzzel, In May we sold one book, on May 21, FWS-01060. Invoice amount € 24.59 (ex VAT € 22.56); Tax € 2.03. But the sales overview for this month reports otherwise: Invoice amount ex VAT € 25.87; Tax € 2.35. What could have caused this difference? The day's before and after 21 May we have no orders with 9% TAX. Hope you can help us. Kind regards, Lumiga")* Hi Nicolas, We just send the FTP account. Hope you can find the issue. Kind regards, Lumiga --- Kind regards, Lumiga Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3RheGVzLzkwMDI2MC10b3RhbC10YXgtcmF0ZS1hbW91bnQtbm90LWNvcnJlY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 6 years 4 months ago [\#321577](#321577) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Total TAX rate amount not correct!](/forum/40-taxes/900260-total-tax-rate-amount-not-correct#321577 "-- HikaShop version -- : 4.3.0 Hello we have an puzzel, In May we sold one book, on May 21, FWS-01060. Invoice amount € 24.59 (ex VAT € 22.56); Tax € 2.03. But the sales overview for this month reports otherwise: Invoice amount ex VAT € 25.87; Tax € 2.35. What could have caused this difference? The day's before and after 21 May we have no orders with 9% TAX. Hope you can help us. Kind regards, Lumiga")* Hi, Thanks for the access. The issue is that the shipping cost's tax was counted twice on the tax rates listing. I've added a patch to avoid that and it's now correct. We'll add the patch on our end too. The following user(s) said Thank You: [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3RheGVzLzkwMDI2MC10b3RhbC10YXgtcmF0ZS1hbW91bnQtbm90LWNvcnJlY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile")** - [![Lumiga's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31479.png)](/forum/user/31479-lumiga "View Lumiga's Profile") Topic Author - [ Offline](/forum/user/31479-lumiga) Less More - Posts: 637 - Thank you received: 26 - - - 6 years 3 months ago [\#321635](#321635) by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") Replied by *[Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile")* on topic *[Total TAX rate amount not correct!](/forum/40-taxes/900260-total-tax-rate-amount-not-correct#321635 "-- HikaShop version -- : 4.3.0 Hello we have an puzzel, In May we sold one book, on May 21, FWS-01060. Invoice amount € 24.59 (ex VAT € 22.56); Tax € 2.03. But the sales overview for this month reports otherwise: Invoice amount ex VAT € 25.87; Tax € 2.35. What could have caused this difference? The day's before and after 21 May we have no orders with 9% TAX. Hope you can help us. Kind regards, Lumiga")* Perfect! Thanks --- Kind regards, Lumiga Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3RheGVzLzkwMDI2MC10b3RhbC10YXgtcmF0ZS1hbW91bnQtbm90LWNvcnJlY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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