[Skip to main content](#vessel-content) # Profile for anusia ## [![anusia's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10271-anusia "View anusia's Profile") **[ Offline](/forum/user/10271-anusia)** - **User Type:** User - **Register Date:** 23 Oct 2012 - **Last login:** 9 years 1 month ago - **Time Zone:** UTC +0:00 - **Local Time:** 08:34 - **Posts:** 43 - **Profile views:** 132 - **Thank you received:** 1 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # anusia's recent posts (43 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279633) | [FedEx issue with heavy orders without product dimenions](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279633 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1. Pretty much the exact same problem as in www.hikashop.com/support/forum/shipping-...imenions.html#273716 I have build 1707101222 installed. FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message: And FedEx Ground (not the Home Delivery version) hits 150+ lbs and it gets the same error. As with the UPS issue, if I put in the dimensions on the products, then the error goes away and it breaks things up in separate packages just fine. Looks to me like the same patch needs to be applied to the FedEx plugin too. Currently the site is only configured for FedEx Ground so we don't get the error nearly as often given it doesn't trigger until 150+ lbs. But we really want to enable FedEx Ground (Home Delivery) which triggers at 70+ lbs. Use the Tomato Basil Bruschetta product if you want, it is exactly 1 lb. so quantity 151 will trigger the error.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 9 years 3 months ago, by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") 9 years 1 month ago by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") - [1](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=0 "Page:1") - [2](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20 "Page:2") | Replies:23 Views:3653 | [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") 9 years 1 month ago | | [](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279630) | [FedEx issue with heavy orders without product dimenions](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279630 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1. Pretty much the exact same problem as in www.hikashop.com/support/forum/shipping-...imenions.html#273716 I have build 1707101222 installed. FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message: And FedEx Ground (not the Home Delivery version) hits 150+ lbs and it gets the same error. As with the UPS issue, if I put in the dimensions on the products, then the error goes away and it breaks things up in separate packages just fine. Looks to me like the same patch needs to be applied to the FedEx plugin too. Currently the site is only configured for FedEx Ground so we don't get the error nearly as often given it doesn't trigger until 150+ lbs. But we really want to enable FedEx Ground (Home Delivery) which triggers at 70+ lbs. Use the Tomato Basil Bruschetta product if you want, it is exactly 1 lb. so quantity 151 will trigger the error.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 9 years 3 months ago, by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") 9 years 1 month ago by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") - [1](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=0 "Page:1") - [2](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20 "Page:2") | Replies:23 Views:3653 | [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") 9 years 1 month ago | | [](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions#279628) | [FedEx issue with heavy orders without product dimenions](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions#279628 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1. Pretty much the exact same problem as in www.hikashop.com/support/forum/shipping-...imenions.html#273716 I have build 1707101222 installed. FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message: And FedEx Ground (not the Home Delivery version) hits 150+ lbs and it gets the same error. As with the UPS issue, if I put in the dimensions on the products, then the error goes away and it breaks things up in separate packages just fine. Looks to me like the same patch needs to be applied to the FedEx plugin too. Currently the site is only configured for FedEx Ground so we don't get the error nearly as often given it doesn't trigger until 150+ lbs. But we really want to enable FedEx Ground (Home Delivery) which triggers at 70+ lbs. Use the Tomato Basil Bruschetta product if you want, it is exactly 1 lb. so quantity 151 will trigger the error.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 9 years 3 months ago, by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") 9 years 1 month ago by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") - [1](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=0 "Page:1") - [2](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20 "Page:2") | Replies:23 Views:3653 | [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") 9 years 1 month ago | | [](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions#278614) | [FedEx issue with heavy orders without product dimenions](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions#278614 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1. Pretty much the exact same problem as in www.hikashop.com/support/forum/shipping-...imenions.html#273716 I have build 1707101222 installed. FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message: And FedEx Ground (not the Home Delivery version) hits 150+ lbs and it gets the same error. As with the UPS issue, if I put in the dimensions on the products, then the error goes away and it breaks things up in separate packages just fine. Looks to me like the same patch needs to be applied to the FedEx plugin too. Currently the site is only configured for FedEx Ground so we don't get the error nearly as often given it doesn't trigger until 150+ lbs. But we really want to enable FedEx Ground (Home Delivery) which triggers at 70+ lbs. Use the Tomato Basil Bruschetta product if you want, it is exactly 1 lb. so quantity 151 will trigger the error.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 9 years 3 months ago, by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") 9 years 1 month ago by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") - [1](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=0 "Page:1") - [2](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20 "Page:2") | Replies:23 Views:3653 | [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") 9 years 1 month ago | | [](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions#278567) | [FedEx issue with heavy orders without product dimenions](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions#278567 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1. Pretty much the exact same problem as in www.hikashop.com/support/forum/shipping-...imenions.html#273716 I have build 1707101222 installed. FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message: And FedEx Ground (not the Home Delivery version) hits 150+ lbs and it gets the same error. As with the UPS issue, if I put in the dimensions on the products, then the error goes away and it breaks things up in separate packages just fine. Looks to me like the same patch needs to be applied to the FedEx plugin too. Currently the site is only configured for FedEx Ground so we don't get the error nearly as often given it doesn't trigger until 150+ lbs. But we really want to enable FedEx Ground (Home Delivery) which triggers at 70+ lbs. Use the Tomato Basil Bruschetta product if you want, it is exactly 1 lb. so quantity 151 will trigger the error.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 9 years 3 months ago, by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") 9 years 1 month ago by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") - [1](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=0 "Page:1") - [2](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20 "Page:2") | Replies:23 Views:3653 | [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") 9 years 1 month ago | | [](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions#278372) | [FedEx issue with heavy orders without product dimenions](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions#278372 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1. Pretty much the exact same problem as in www.hikashop.com/support/forum/shipping-...imenions.html#273716 I have build 1707101222 installed. FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message: And FedEx Ground (not the Home Delivery version) hits 150+ lbs and it gets the same error. As with the UPS issue, if I put in the dimensions on the products, then the error goes away and it breaks things up in separate packages just fine. Looks to me like the same patch needs to be applied to the FedEx plugin too. Currently the site is only configured for FedEx Ground so we don't get the error nearly as often given it doesn't trigger until 150+ lbs. But we really want to enable FedEx Ground (Home Delivery) which triggers at 70+ lbs. Use the Tomato Basil Bruschetta product if you want, it is exactly 1 lb. so quantity 151 will trigger the error.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 9 years 3 months ago, by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") 9 years 1 month ago by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") - [1](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=0 "Page:1") - [2](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20 "Page:2") | Replies:23 Views:3653 | [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") 9 years 1 month ago | | [](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions#278300) | [FedEx issue with heavy orders without product dimenions](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions#278300 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1. Pretty much the exact same problem as in www.hikashop.com/support/forum/shipping-...imenions.html#273716 I have build 1707101222 installed. FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message: And FedEx Ground (not the Home Delivery version) hits 150+ lbs and it gets the same error. As with the UPS issue, if I put in the dimensions on the products, then the error goes away and it breaks things up in separate packages just fine. Looks to me like the same patch needs to be applied to the FedEx plugin too. Currently the site is only configured for FedEx Ground so we don't get the error nearly as often given it doesn't trigger until 150+ lbs. But we really want to enable FedEx Ground (Home Delivery) which triggers at 70+ lbs. Use the Tomato Basil Bruschetta product if you want, it is exactly 1 lb. so quantity 151 will trigger the error.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 9 years 3 months ago, by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") 9 years 1 month ago by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") - [1](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=0 "Page:1") - [2](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20 "Page:2") | Replies:23 Views:3653 | [Last Post](/forum/28-shipping-methods/891097-fedex-issue-with-heavy-orders-without-product-dimenions?start=20#279635 "I noticed is your DimDivisor value is 0 if I'm reading things right. I think that might be wrong. I believe it should be 139 for your case given your dimensions should be triggering Dimensional Weight like it does on www.fedex.com . Here is also a detailed explanation as to why Dimensional Weight is and why it can have such an impact on the cost. www.efulfillmentservice.com/2014/09/new-...sional-weight-rules/ It also talks about what the Dimensional Divisor (DimDivisor) should be (139 starting this year). Otherwise I've never seen a difference that high. I came close doing it manually at fedex.com by simply not including the package dimensions. It wasn't the $93, but it was 50 something. so I think you have more than one factor increasing the margin of error here.") by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") 9 years 1 month ago | | [](/forum/2-general-talk-about-hikashop/81444-fedex-shipping#102846) | [FedEx shipping](/forum/2-general-talk-about-hikashop/81444-fedex-shipping#102846 "Hi, FedEx shipping rates do not match FedEx shipping tables. FedEx said that there must be an option to choose shipping for commercial instead of residential. Is there anything like that available in Hika? Also, is there any way Hika can send product dimensions to FedEx? Currently it looks like it is only sending the weight, but not the dimensions. Thanks!") Category: [General Talk about HikaShop](/forum/2-general-talk-about-hikashop "Suggest your feature requests and ideas for HikaShop") Topic started 13 years 5 months ago, by [anusia](/forum/user/10271-anusia "View anusia's Profile") [Last Post](/forum/2-general-talk-about-hikashop/81444-fedex-shipping#102858 "Hi, I see several potential issues here: 1. You restricted the plugin to the USA which means that if you're address of the customer is outside the USA, it won't see the rates. 2. You checked the "use box dimensions" checkbox which means that the plugin will use the dimensions that you specified in the "box dimensions" fields. As you didn't specify anything there, it won't work properly. Please uncheck that checkbox. 3. You selected only some shipping services and based on the products/address of the customer, some services might not be available and thus not display on the checkout. The rest sounds good to me.") 13 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:15 Views:2728 | [Last Post](/forum/2-general-talk-about-hikashop/81444-fedex-shipping#102858 "Hi, I see several potential issues here: 1. You restricted the plugin to the USA which means that if you're address of the customer is outside the USA, it won't see the rates. 2. You checked the "use box dimensions" checkbox which means that the plugin will use the dimensions that you specified in the "box dimensions" fields. As you didn't specify anything there, it won't work properly. Please uncheck that checkbox. 3. You selected only some shipping services and based on the products/address of the customer, some services might not be available and thus not display on the checkout. The rest sounds good to me.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 5 months ago | | [](/forum/2-general-talk-about-hikashop/81444-fedex-shipping#102788) | [FedEx shipping](/forum/2-general-talk-about-hikashop/81444-fedex-shipping#102788 "Hi, FedEx shipping rates do not match FedEx shipping tables. FedEx said that there must be an option to choose shipping for commercial instead of residential. Is there anything like that available in Hika? Also, is there any way Hika can send product dimensions to FedEx? Currently it looks like it is only sending the weight, but not the dimensions. Thanks!") Category: [General Talk about HikaShop](/forum/2-general-talk-about-hikashop "Suggest your feature requests and ideas for HikaShop") Topic started 13 years 5 months ago, by [anusia](/forum/user/10271-anusia "View anusia's Profile") [Last Post](/forum/2-general-talk-about-hikashop/81444-fedex-shipping#102858 "Hi, I see several potential issues here: 1. You restricted the plugin to the USA which means that if you're address of the customer is outside the USA, it won't see the rates. 2. You checked the "use box dimensions" checkbox which means that the plugin will use the dimensions that you specified in the "box dimensions" fields. As you didn't specify anything there, it won't work properly. Please uncheck that checkbox. 3. You selected only some shipping services and based on the products/address of the customer, some services might not be available and thus not display on the checkout. The rest sounds good to me.") 13 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:15 Views:2728 | [Last Post](/forum/2-general-talk-about-hikashop/81444-fedex-shipping#102858 "Hi, I see several potential issues here: 1. You restricted the plugin to the USA which means that if you're address of the customer is outside the USA, it won't see the rates. 2. You checked the "use box dimensions" checkbox which means that the plugin will use the dimensions that you specified in the "box dimensions" fields. As you didn't specify anything there, it won't work properly. Please uncheck that checkbox. 3. You selected only some shipping services and based on the products/address of the customer, some services might not be available and thus not display on the checkout. The rest sounds good to me.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 5 months ago | | [](/forum/2-general-talk-about-hikashop/81444-fedex-shipping#102777) | [FedEx shipping](/forum/2-general-talk-about-hikashop/81444-fedex-shipping#102777 "Hi, FedEx shipping rates do not match FedEx shipping tables. FedEx said that there must be an option to choose shipping for commercial instead of residential. Is there anything like that available in Hika? Also, is there any way Hika can send product dimensions to FedEx? Currently it looks like it is only sending the weight, but not the dimensions. Thanks!") Category: [General Talk about HikaShop](/forum/2-general-talk-about-hikashop "Suggest your feature requests and ideas for HikaShop") Topic started 13 years 5 months ago, by [anusia](/forum/user/10271-anusia "View anusia's Profile") [Last Post](/forum/2-general-talk-about-hikashop/81444-fedex-shipping#102858 "Hi, I see several potential issues here: 1. You restricted the plugin to the USA which means that if you're address of the customer is outside the USA, it won't see the rates. 2. You checked the "use box dimensions" checkbox which means that the plugin will use the dimensions that you specified in the "box dimensions" fields. As you didn't specify anything there, it won't work properly. Please uncheck that checkbox. 3. You selected only some shipping services and based on the products/address of the customer, some services might not be available and thus not display on the checkout. The rest sounds good to me.") 13 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:15 Views:2728 | [Last Post](/forum/2-general-talk-about-hikashop/81444-fedex-shipping#102858 "Hi, I see several potential issues here: 1. You restricted the plugin to the USA which means that if you're address of the customer is outside the USA, it won't see the rates. 2. You checked the "use box dimensions" checkbox which means that the plugin will use the dimensions that you specified in the "box dimensions" fields. As you didn't specify anything there, it won't work properly. Please uncheck that checkbox. 3. You selected only some shipping services and based on the products/address of the customer, some services might not be available and thus not display on the checkout. The rest sounds good to me.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 5 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.078 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)