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# Profile for piggybank
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- **User Type:** User
- **Register Date:** 27 Nov 2012
- **Last login:** 5 years 9 months ago
- **Time Zone:** UTC +0:00
- **Local Time:** 07:49
- **Posts:** 96
- **Profile views:** 190
- **Gender:** Unknown
- **Birthdate:** Unknown
- Posts
# piggybank's recent posts (96 messages )
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| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/35-orders-management/890284-product-fields-not-being-recorded#269705) | [Product fields not being recorded](/forum/35-orders-management/890284-product-fields-not-being-recorded#269705 "-- url of the page with the problem -- : www.boatingwithdawsons.com/boating-store...es-pdf-download.html -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Firefox 53.0.2 -- Error-message(debug-mod must be tuned on) -- : (none) I have this one product set up, where people can order a copy of an old(/classic) boat brochure from an extensive library. Because there are too many to list, we just have the customer request the exact make/model/year of boat they're looking for, and then the order gets filled based on what they requested. It seems to work fine on the front end, and if the customer tries to leave fields blank they can't continue to the cart (see attachment "required-fields.png") and when you go to the checkout, all of the information is visible there, (see attachment "cart.png") however, when the orders come in, recently they have stopped including any of these additional fields, except for one. (see attachment "missing-fields.png") This seemed to roughly coincide with an update that required me to remove some customization from some emails, so I don't know if it's related at all, but either way, I can't think of a reason why the information would stop showing at all, in the emails as well as in the hikashop admin under orders. Any help with figuring this out is much appreciated!") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 5 months ago, by [piggybank](/forum/user/12049-piggybank "View piggybank's Profile") [Last Post](/forum/35-orders-management/890284-product-fields-not-being-recorded#269712 "Hello, Many roots can leads to this and can explain this kind of issue : Can you check this : - Custom fields configuration haven't changed, don't know from which HikaShop version you start for going to the 3.0.1, but that can leads sometimes by some configuration change while updating (especially when back end interface change). If you don't see nothing strange, provide custom fields configuration screenshot (with one that display and another that don't) - Have a look on the Data Base, and more especially the Hikashop_product and hikashop_order DB to see if by a way or another data wasn't kept or have been erased or modified. Emails are not really linked to custom fields way to process. Awaiting news from you") 9 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile") | Replies:2 Views:986 | [Last Post](/forum/35-orders-management/890284-product-fields-not-being-recorded#269712 "Hello, Many roots can leads to this and can explain this kind of issue : Can you check this : - Custom fields configuration haven't changed, don't know from which HikaShop version you start for going to the 3.0.1, but that can leads sometimes by some configuration change while updating (especially when back end interface change). If you don't see nothing strange, provide custom fields configuration screenshot (with one that display and another that don't) - Have a look on the Data Base, and more especially the Hikashop_product and hikashop_order DB to see if by a way or another data wasn't kept or have been erased or modified. Emails are not really linked to custom fields way to process. Awaiting news from you") by [Philip](/forum/user/34318-philip "View Philip's Profile") 9 years 5 months ago |
| [](/forum/35-orders-management/890284-product-fields-not-being-recorded#269704) | [Product fields not being recorded](/forum/35-orders-management/890284-product-fields-not-being-recorded#269704 "-- url of the page with the problem -- : www.boatingwithdawsons.com/boating-store...es-pdf-download.html -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Firefox 53.0.2 -- Error-message(debug-mod must be tuned on) -- : (none) I have this one product set up, where people can order a copy of an old(/classic) boat brochure from an extensive library. Because there are too many to list, we just have the customer request the exact make/model/year of boat they're looking for, and then the order gets filled based on what they requested. It seems to work fine on the front end, and if the customer tries to leave fields blank they can't continue to the cart (see attachment "required-fields.png") and when you go to the checkout, all of the information is visible there, (see attachment "cart.png") however, when the orders come in, recently they have stopped including any of these additional fields, except for one. (see attachment "missing-fields.png") This seemed to roughly coincide with an update that required me to remove some customization from some emails, so I don't know if it's related at all, but either way, I can't think of a reason why the information would stop showing at all, in the emails as well as in the hikashop admin under orders. Any help with figuring this out is much appreciated!") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 5 months ago, by [piggybank](/forum/user/12049-piggybank "View piggybank's Profile") [Last Post](/forum/35-orders-management/890284-product-fields-not-being-recorded#269712 "Hello, Many roots can leads to this and can explain this kind of issue : Can you check this : - Custom fields configuration haven't changed, don't know from which HikaShop version you start for going to the 3.0.1, but that can leads sometimes by some configuration change while updating (especially when back end interface change). If you don't see nothing strange, provide custom fields configuration screenshot (with one that display and another that don't) - Have a look on the Data Base, and more especially the Hikashop_product and hikashop_order DB to see if by a way or another data wasn't kept or have been erased or modified. Emails are not really linked to custom fields way to process. Awaiting news from you") 9 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile") | Replies:2 Views:986 | [Last Post](/forum/35-orders-management/890284-product-fields-not-being-recorded#269712 "Hello, Many roots can leads to this and can explain this kind of issue : Can you check this : - Custom fields configuration haven't changed, don't know from which HikaShop version you start for going to the 3.0.1, but that can leads sometimes by some configuration change while updating (especially when back end interface change). If you don't see nothing strange, provide custom fields configuration screenshot (with one that display and another that don't) - Have a look on the Data Base, and more especially the Hikashop_product and hikashop_order DB to see if by a way or another data wasn't kept or have been erased or modified. Emails are not really linked to custom fields way to process. Awaiting news from you") by [Philip](/forum/user/34318-philip "View Philip's Profile") 9 years 5 months ago |
| [](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268152) | [Guest user can't download virtual product without login request](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268152 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- Browser(s) name and version -- : Chrome We have a customer who checked out as Guest, and received the email, (see attached) When he clicks on the link to download: he is sent to a page that says "please login first" but he never created a user. How do we fix this?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 9 years 6 months ago, by [piggybank](/forum/user/12049-piggybank "View piggybank's Profile") [Last Post](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268157 "Hi, As you can see on the screenshot, and as Jerome suspected from the start, you do have overrides on your emails. The proof comes from the bin icons in the remove XXX customization columns. Click on the bin icon in the column "remove preload customization" of your emails and that will remove the customization that you might have done to the emails preload. That way, it will generate the new download links that are valid for guest users in the emails sent by HikaShop. Note that you might loose some of the customization you had in place in the emails. So make sure that you do a backup of these customizations (by editing the email and copy/pasting the code in the preload of the emails to somewhere else).") 9 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:9 Views:856 | [Last Post](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268157 "Hi, As you can see on the screenshot, and as Jerome suspected from the start, you do have overrides on your emails. The proof comes from the bin icons in the remove XXX customization columns. Click on the bin icon in the column "remove preload customization" of your emails and that will remove the customization that you might have done to the emails preload. That way, it will generate the new download links that are valid for guest users in the emails sent by HikaShop. Note that you might loose some of the customization you had in place in the emails. So make sure that you do a backup of these customizations (by editing the email and copy/pasting the code in the preload of the emails to somewhere else).") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 6 months ago |
| [](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268098) | [Guest user can't download virtual product without login request](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268098 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- Browser(s) name and version -- : Chrome We have a customer who checked out as Guest, and received the email, (see attached) When he clicks on the link to download: he is sent to a page that says "please login first" but he never created a user. How do we fix this?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 9 years 6 months ago, by [piggybank](/forum/user/12049-piggybank "View piggybank's Profile") [Last Post](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268157 "Hi, As you can see on the screenshot, and as Jerome suspected from the start, you do have overrides on your emails. The proof comes from the bin icons in the remove XXX customization columns. Click on the bin icon in the column "remove preload customization" of your emails and that will remove the customization that you might have done to the emails preload. That way, it will generate the new download links that are valid for guest users in the emails sent by HikaShop. Note that you might loose some of the customization you had in place in the emails. So make sure that you do a backup of these customizations (by editing the email and copy/pasting the code in the preload of the emails to somewhere else).") 9 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:9 Views:856 | [Last Post](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268157 "Hi, As you can see on the screenshot, and as Jerome suspected from the start, you do have overrides on your emails. The proof comes from the bin icons in the remove XXX customization columns. Click on the bin icon in the column "remove preload customization" of your emails and that will remove the customization that you might have done to the emails preload. That way, it will generate the new download links that are valid for guest users in the emails sent by HikaShop. Note that you might loose some of the customization you had in place in the emails. So make sure that you do a backup of these customizations (by editing the email and copy/pasting the code in the preload of the emails to somewhere else).") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 6 months ago |
| [](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268085) | [Guest user can't download virtual product without login request](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268085 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- Browser(s) name and version -- : Chrome We have a customer who checked out as Guest, and received the email, (see attached) When he clicks on the link to download: he is sent to a page that says "please login first" but he never created a user. How do we fix this?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 9 years 6 months ago, by [piggybank](/forum/user/12049-piggybank "View piggybank's Profile") [Last Post](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268157 "Hi, As you can see on the screenshot, and as Jerome suspected from the start, you do have overrides on your emails. The proof comes from the bin icons in the remove XXX customization columns. Click on the bin icon in the column "remove preload customization" of your emails and that will remove the customization that you might have done to the emails preload. That way, it will generate the new download links that are valid for guest users in the emails sent by HikaShop. Note that you might loose some of the customization you had in place in the emails. So make sure that you do a backup of these customizations (by editing the email and copy/pasting the code in the preload of the emails to somewhere else).") 9 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:9 Views:856 | [Last Post](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268157 "Hi, As you can see on the screenshot, and as Jerome suspected from the start, you do have overrides on your emails. The proof comes from the bin icons in the remove XXX customization columns. Click on the bin icon in the column "remove preload customization" of your emails and that will remove the customization that you might have done to the emails preload. That way, it will generate the new download links that are valid for guest users in the emails sent by HikaShop. Note that you might loose some of the customization you had in place in the emails. So make sure that you do a backup of these customizations (by editing the email and copy/pasting the code in the preload of the emails to somewhere else).") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 6 months ago |
| [](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#267972) | [Guest user can't download virtual product without login request](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#267972 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- Browser(s) name and version -- : Chrome We have a customer who checked out as Guest, and received the email, (see attached) When he clicks on the link to download: he is sent to a page that says "please login first" but he never created a user. How do we fix this?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 9 years 6 months ago, by [piggybank](/forum/user/12049-piggybank "View piggybank's Profile") [Last Post](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268157 "Hi, As you can see on the screenshot, and as Jerome suspected from the start, you do have overrides on your emails. The proof comes from the bin icons in the remove XXX customization columns. Click on the bin icon in the column "remove preload customization" of your emails and that will remove the customization that you might have done to the emails preload. That way, it will generate the new download links that are valid for guest users in the emails sent by HikaShop. Note that you might loose some of the customization you had in place in the emails. So make sure that you do a backup of these customizations (by editing the email and copy/pasting the code in the preload of the emails to somewhere else).") 9 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:9 Views:856 | [Last Post](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268157 "Hi, As you can see on the screenshot, and as Jerome suspected from the start, you do have overrides on your emails. The proof comes from the bin icons in the remove XXX customization columns. Click on the bin icon in the column "remove preload customization" of your emails and that will remove the customization that you might have done to the emails preload. That way, it will generate the new download links that are valid for guest users in the emails sent by HikaShop. Note that you might loose some of the customization you had in place in the emails. So make sure that you do a backup of these customizations (by editing the email and copy/pasting the code in the preload of the emails to somewhere else).") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 6 months ago |
| [](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#267937) | [Guest user can't download virtual product without login request](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#267937 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- Browser(s) name and version -- : Chrome We have a customer who checked out as Guest, and received the email, (see attached) When he clicks on the link to download: he is sent to a page that says "please login first" but he never created a user. How do we fix this?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 9 years 6 months ago, by [piggybank](/forum/user/12049-piggybank "View piggybank's Profile") [Last Post](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268157 "Hi, As you can see on the screenshot, and as Jerome suspected from the start, you do have overrides on your emails. The proof comes from the bin icons in the remove XXX customization columns. Click on the bin icon in the column "remove preload customization" of your emails and that will remove the customization that you might have done to the emails preload. That way, it will generate the new download links that are valid for guest users in the emails sent by HikaShop. Note that you might loose some of the customization you had in place in the emails. So make sure that you do a backup of these customizations (by editing the email and copy/pasting the code in the preload of the emails to somewhere else).") 9 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:9 Views:856 | [Last Post](/forum/25-install-update/889919-guest-user-cant-download-virtual-product-without-login-request#268157 "Hi, As you can see on the screenshot, and as Jerome suspected from the start, you do have overrides on your emails. The proof comes from the bin icons in the remove XXX customization columns. Click on the bin icon in the column "remove preload customization" of your emails and that will remove the customization that you might have done to the emails preload. That way, it will generate the new download links that are valid for guest users in the emails sent by HikaShop. Note that you might loose some of the customization you had in place in the emails. So make sure that you do a backup of these customizations (by editing the email and copy/pasting the code in the preload of the emails to somewhere else).") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 6 months ago |
| [](/forum/27-checkout/880573-coupon-doesnt-discount-order-on-checkout#221807) | [Coupon doesn't discount order on checkout](/forum/27-checkout/880573-coupon-doesnt-discount-order-on-checkout#221807 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.27 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36 After I add a coupon to the order (purchase I am calm cd, and add coupon code cdfree) I am sent to my payment method and it still charges me the full amount of the order which should actually be 0 dollars.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 11 months ago, by [piggybank](/forum/user/12049-piggybank "View piggybank's Profile") [Last Post](/forum/27-checkout/880573-coupon-doesnt-discount-order-on-checkout#222699 "Hi, For the moment, our publication system does not allow to communicate easily on hot fixes. But we have a new tool in development/tests which could change that. Nevertheless, a new minor HikaShop release should be made this month ; it will include all patchs and some new features. Regards,") 10 years 10 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:10 Views:629 | [Last Post](/forum/27-checkout/880573-coupon-doesnt-discount-order-on-checkout#222699 "Hi, For the moment, our publication system does not allow to communicate easily on hot fixes. But we have a new tool in development/tests which could change that. Nevertheless, a new minor HikaShop release should be made this month ; it will include all patchs and some new features. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 10 years 10 months ago |
| [](/forum/27-checkout/880573-coupon-doesnt-discount-order-on-checkout#221676) | [Coupon doesn't discount order on checkout](/forum/27-checkout/880573-coupon-doesnt-discount-order-on-checkout#221676 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.27 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36 After I add a coupon to the order (purchase I am calm cd, and add coupon code cdfree) I am sent to my payment method and it still charges me the full amount of the order which should actually be 0 dollars.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 11 months ago, by [piggybank](/forum/user/12049-piggybank "View piggybank's Profile") [Last Post](/forum/27-checkout/880573-coupon-doesnt-discount-order-on-checkout#222699 "Hi, For the moment, our publication system does not allow to communicate easily on hot fixes. But we have a new tool in development/tests which could change that. Nevertheless, a new minor HikaShop release should be made this month ; it will include all patchs and some new features. Regards,") 10 years 10 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:10 Views:629 | [Last Post](/forum/27-checkout/880573-coupon-doesnt-discount-order-on-checkout#222699 "Hi, For the moment, our publication system does not allow to communicate easily on hot fixes. But we have a new tool in development/tests which could change that. Nevertheless, a new minor HikaShop release should be made this month ; it will include all patchs and some new features. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 10 years 10 months ago |
| [](/forum/26-product-category-display/880384-404-errors-on-product-details#221353) | [404 errors on product details](/forum/26-product-category-display/880384-404-errors-on-product-details#221353 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.27 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.80 Safari/537.36 Hi there, on my website I have a store with several products in it. However when I click on the products they are going to a 404 page. I had this problem before and was told to delete the Canonical URL from the product. I did this, and it seemed to work however I came back to it moments later and the url was back, and the 404 pages were occurring again. Thanks for your time.") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 10 years 11 months ago, by [piggybank](/forum/user/12049-piggybank "View piggybank's Profile") [Last Post](/forum/26-product-category-display/880384-404-errors-on-product-details#221364 "What if you temporarily disable it ? Does that fix the problem ? Did you configure it to use the Joomla router for HikaShop ? Maybe clearing the URL caching of sh404 could help ?") 10 years 11 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:12 Views:763 | [Last Post](/forum/26-product-category-display/880384-404-errors-on-product-details#221364 "What if you temporarily disable it ? Does that fix the problem ? Did you configure it to use the Joomla router for HikaShop ? Maybe clearing the URL caching of sh404 could help ?") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 11 months ago |
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