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# Profile for lfrancis
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[](/forum/user/12228-lfrancis "View lfrancis's Profile")
**[ Offline](/forum/user/12228-lfrancis)**
- **User Type:** User
- **Register Date:** 07 Dec 2012
- **Last login:** 12 years 1 week ago
- **Time Zone:** UTC +0:00
- **Local Time:** 10:53
- **Posts:** 2
- **Profile views:** 19
- **Gender:** Unknown
- **Birthdate:** Unknown
- Posts
# lfrancis recent posts (2 messages )
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| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/26-product-category-display/868214-product-download-not-displaying#156134) | [Product Download Not Displaying](/forum/26-product-category-display/868214-product-download-not-displaying#156134 "Hika Shop ver 2.0 Business Version I have a product that is a download file offered after payment. (an mp3 file). After ordering and accepting payment I get the message "Thank you for your payment". I am expecting to see the link to download the file, but none appears. I do not see the orders the customer has purchased. What am I missing in the setup? In the setup, I have Simple Registration selected and have the customer email and name.") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 12 years 5 months ago, by [lfrancis](/forum/user/12228-lfrancis "View lfrancis's Profile") [Last Post](/forum/26-product-category-display/868214-product-download-not-displaying#156138 "Hi, The email is sent automatically by HikaShop when the order is confirmed. Are the orders confirmed ? If not, then the issue is probably that your payment gateway is not sending back payment notifications to HikaShop.: www.hikashop.com/support/documentation/i...or.html#notification If yes, then the email is sent by HikaShop via your email server. Either the Emails settings of the HikaShop/Joomla configurations are not set properly for your email server, or there is a problem with your email server. In that case, you want to contact your hosting company and check your Emails settings with them and see if there are any logs of the email server about an issue with the order status notification emails.") 12 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:344 | [Last Post](/forum/26-product-category-display/868214-product-download-not-displaying#156138 "Hi, The email is sent automatically by HikaShop when the order is confirmed. Are the orders confirmed ? If not, then the issue is probably that your payment gateway is not sending back payment notifications to HikaShop.: www.hikashop.com/support/documentation/i...or.html#notification If yes, then the email is sent by HikaShop via your email server. Either the Emails settings of the HikaShop/Joomla configurations are not set properly for your email server, or there is a problem with your email server. In that case, you want to contact your hosting company and check your Emails settings with them and see if there are any logs of the email server about an issue with the order status notification emails.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 12 years 5 months ago |
| [](/forum/26-product-category-display/868214-product-download-not-displaying#155983) | [Product Download Not Displaying](/forum/26-product-category-display/868214-product-download-not-displaying#155983 "Hika Shop ver 2.0 Business Version I have a product that is a download file offered after payment. (an mp3 file). After ordering and accepting payment I get the message "Thank you for your payment". I am expecting to see the link to download the file, but none appears. I do not see the orders the customer has purchased. What am I missing in the setup? In the setup, I have Simple Registration selected and have the customer email and name.") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 12 years 5 months ago, by [lfrancis](/forum/user/12228-lfrancis "View lfrancis's Profile") [Last Post](/forum/26-product-category-display/868214-product-download-not-displaying#156138 "Hi, The email is sent automatically by HikaShop when the order is confirmed. Are the orders confirmed ? If not, then the issue is probably that your payment gateway is not sending back payment notifications to HikaShop.: www.hikashop.com/support/documentation/i...or.html#notification If yes, then the email is sent by HikaShop via your email server. Either the Emails settings of the HikaShop/Joomla configurations are not set properly for your email server, or there is a problem with your email server. In that case, you want to contact your hosting company and check your Emails settings with them and see if there are any logs of the email server about an issue with the order status notification emails.") 12 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:344 | [Last Post](/forum/26-product-category-display/868214-product-download-not-displaying#156138 "Hi, The email is sent automatically by HikaShop when the order is confirmed. Are the orders confirmed ? If not, then the issue is probably that your payment gateway is not sending back payment notifications to HikaShop.: www.hikashop.com/support/documentation/i...or.html#notification If yes, then the email is sent by HikaShop via your email server. Either the Emails settings of the HikaShop/Joomla configurations are not set properly for your email server, or there is a problem with your email server. In that case, you want to contact your hosting company and check your Emails settings with them and see if there are any logs of the email server about an issue with the order status notification emails.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 12 years 5 months ago |
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