[Skip to main content](#vessel-content) # Profile for Bifford ## [![Bifford's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14457-bifford "View Bifford's Profile") **[ Offline](/forum/user/14457-bifford)** - **User Type:** User - **Register Date:** 08 Mar 2013 - **Last login:** 1 year 2 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 12:27 - **Posts:** 21 - **Profile views:** 264 - **Location:** [Wiltshire, UK](https://maps.google.com?q=Wiltshire,%20UK) - **Gender:** Male - **Birthdate:** 16 Mar 1979 [ Fayre Times Festival](http://www.fayretimesfestival.co.uk/) [](https://www.facebook.com/FayreTimesFestival "Facebook") [](https://www.linkedin.com/in/in/samuelbyford/ "Linkedin") [](https://www.flickr.com/photos/bifford/ "Flickr") - Posts # Bifford's recent posts (21 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/29-payment-methods/861701-bug-report-orders-screen-payment-methods#122018) | [Bug Report: Orders Screen - Payment Methods](/forum/29-payment-methods/861701-bug-report-orders-screen-payment-methods#122018 "-- HikaShop version -- : 2.2.1 Starter -- Joomla version -- : 2.5.14 I have three varieties of Paypal Payment's set up: Paypal --> Public Fee (£1) Paypal Trader --> Trader Fee (£3.60) Paypal ADMIN ---> Admin use for almost free checkout (£0.01) When any order is placed in my shop, no matter where it is from (public or trader) - on the Orders screen it Always shows up as the last payment option that I created - in this case Paypal ADMIN. It does not affect the actual payment - the customer pays the correct amount - however it makes seeing at a glance what everything is quite hard. You'll see from that screen grab that two of the items should be public and the rest trader, but instead they all show up as admin. Going into the individual orders shows the correct payment method. So the problem lies Only with the "Orders" page. please correct! :D Sam / Bifford") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 13 years 2 months ago, by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") [Last Post](/forum/29-payment-methods/861701-bug-report-orders-screen-payment-methods#122031 "Thank for the report. We'll add a fix for that in next version.") 13 years 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:869 | [Last Post](/forum/29-payment-methods/861701-bug-report-orders-screen-payment-methods#122031 "Thank for the report. We'll add a fix for that in next version.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 2 months ago | | [](/forum/27-checkout/861464-created-not-changing-to-complete-with-paypal#120715) | [Created not changing to Complete with Paypal](/forum/27-checkout/861464-created-not-changing-to-complete-with-paypal#120715 "-- url of the page with the problem -- : www.fayretimesfestival.co.uk/ -- HikaShop version -- : (was 2.2.0 now 2.2.1) -- Joomla version -- : 2.5.14 Using Hikaserial. Before I got Hikaserial working I could do test free payments, which would change from Created to Confirmed just fine, and I could also do Paypal payments okay too. (I've had people purchase and complete automatically as the shop is live). Now something must have changed. It won't be to do with HikaSerial as none of its settings directly affect the cart process or paypal, but I've obviously changed or done something to break the system and I can't work out what. I recently added a "Thank You" page at www.fayretimesfestival.co.uk/thank-you-for-payment.html and told Paypal to redirect back to this. In Paypal I set it up so that it has the following: "Website preferences --> Auto Return" = ON (Return URL set to the one above) "Website preferences --> Payment Data Transfer" = ON (no idea what to do with the identity token though?? "Website preferences --> Encrypted Payments" = OFF "Instant Payment Notification" (IPN) is ON and the URL set to www.fayretimesfestival.co.uk/shop-home.html If you go to www.fayretimesfestival.co.uk/shop-home/c...ory-advertising.html I have a 1pence item with 1pence Paypal charge set up so I can run tests using minimal costs (I will refund any payments you do using this). Also, if you wish to have a log in account I have one ready just let me know who to PM with the details. I have, btw, followed the list of things to check with regards getting payments completed...the only thing I havn't been able to do is check a log file - I't may well be that paypal is somehow blocked from sending the message...but it worked before so I can't see why it wouldn't work now!???? Please help :) Currently having to manually Complete and send tickets! Thanks. Sam") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 13 years 2 months ago, by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") [Last Post](/forum/27-checkout/861464-created-not-changing-to-complete-with-paypal?start=20#131063 "Hi, Some fixes have been made since the release, thanks to try to download again the latest package from our website and try this vesion. If it still doesn't work, thanks to use the 2.1.3 plugin version, and we will work on the new one to debug it.") 13 years 5 days ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") - [1](/forum/27-checkout/861464-created-not-changing-to-complete-with-paypal?start=0 "Page:1") - [2](/forum/27-checkout/861464-created-not-changing-to-complete-with-paypal?start=20 "Page:2") | Replies:32 Views:2019 | [Last Post](/forum/27-checkout/861464-created-not-changing-to-complete-with-paypal?start=20#131063 "Hi, Some fixes have been made since the release, thanks to try to download again the latest package from our website and try this vesion. If it still doesn't work, thanks to use the 2.1.3 plugin version, and we will work on the new one to debug it.") by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") 13 years 5 days ago | | [](/forum/27-checkout/861464-created-not-changing-to-complete-with-paypal#120687) | [Created not changing to Complete with Paypal](/forum/27-checkout/861464-created-not-changing-to-complete-with-paypal#120687 "-- url of the page with the problem -- : www.fayretimesfestival.co.uk/ -- HikaShop version -- : (was 2.2.0 now 2.2.1) -- Joomla version -- : 2.5.14 Using Hikaserial. Before I got Hikaserial working I could do test free payments, which would change from Created to Confirmed just fine, and I could also do Paypal payments okay too. (I've had people purchase and complete automatically as the shop is live). Now something must have changed. It won't be to do with HikaSerial as none of its settings directly affect the cart process or paypal, but I've obviously changed or done something to break the system and I can't work out what. I recently added a "Thank You" page at www.fayretimesfestival.co.uk/thank-you-for-payment.html and told Paypal to redirect back to this. In Paypal I set it up so that it has the following: "Website preferences --> Auto Return" = ON (Return URL set to the one above) "Website preferences --> Payment Data Transfer" = ON (no idea what to do with the identity token though?? "Website preferences --> Encrypted Payments" = OFF "Instant Payment Notification" (IPN) is ON and the URL set to www.fayretimesfestival.co.uk/shop-home.html If you go to www.fayretimesfestival.co.uk/shop-home/c...ory-advertising.html I have a 1pence item with 1pence Paypal charge set up so I can run tests using minimal costs (I will refund any payments you do using this). Also, if you wish to have a log in account I have one ready just let me know who to PM with the details. I have, btw, followed the list of things to check with regards getting payments completed...the only thing I havn't been able to do is check a log file - I't may well be that paypal is somehow blocked from sending the message...but it worked before so I can't see why it wouldn't work now!???? Please help :) Currently having to manually Complete and send tickets! Thanks. Sam") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 13 years 2 months ago, by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") [Last Post](/forum/27-checkout/861464-created-not-changing-to-complete-with-paypal?start=20#131063 "Hi, Some fixes have been made since the release, thanks to try to download again the latest package from our website and try this vesion. If it still doesn't work, thanks to use the 2.1.3 plugin version, and we will work on the new one to debug it.") 13 years 5 days ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") - [1](/forum/27-checkout/861464-created-not-changing-to-complete-with-paypal?start=0 "Page:1") - [2](/forum/27-checkout/861464-created-not-changing-to-complete-with-paypal?start=20 "Page:2") | Replies:32 Views:2019 | [Last Post](/forum/27-checkout/861464-created-not-changing-to-complete-with-paypal?start=20#131063 "Hi, Some fixes have been made since the release, thanks to try to download again the latest package from our website and try this vesion. If it still doesn't work, thanks to use the 2.1.3 plugin version, and we will work on the new one to debug it.") by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") 13 years 5 days ago | | [](/forum/3-bug-report/860856-error-in-paypal-payment-module#120275) | [Error in PayPal payment module](/forum/3-bug-report/860856-error-in-paypal-payment-module#120275 "-- url of the page with the problem -- : plugins\hikashoppayment\paypal\paypal.php -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.5.11 -- PHP version -- : 5.4.16 -- Browser(s) name and version -- : unimportant -- Error-message(debug-mod must be tuned on) -- : Error_message in paypal.php in PayPal payment module there is undefined variable on line 355: specifically variable $order is not defined in current function thus errors appears in log: It seems that $order should be changed with $dbOrder") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 13 years 3 months ago, by [dtyger](/forum/user/26226-dtyger "View dtyger's Profile") [Last Post](/forum/3-bug-report/860856-error-in-paypal-payment-module#120277 "That has not been included yet in the publicly available package. It will be in HikaShop 2.2.1 when we release it.") 13 years 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:991 | [Last Post](/forum/3-bug-report/860856-error-in-paypal-payment-module#120277 "That has not been included yet in the publicly available package. It will be in HikaShop 2.2.1 when we release it.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 2 months ago | | [](/forum/8-showcase/861156-fayre-times-festival-website#119216) | [Fayre Times Festival Website](/forum/8-showcase/861156-fayre-times-festival-website#119216 " www.fayretimesfestival.co.uk/ A festival a month from now, to celebrate the English love for hobbies and past-times such as LARP, RPG, Cosplay, Re-enactment, BB guns, Airsoft, Martial-Arts and the like. "For your entertainment and enjoyment we will have: * Children's Knight School, * Devil Stick Peat Medieval Jester, * Historical Writers Associations Talks & Book Signings, * Medieval Farm and Tavern, * Living History Displays, * Medieval Performers, * Medieval Siege Society, * Morris Dancers, * Traditional Long Bow Competitions, * Viking Warriors, * WWI & WWII Displays, * Rebel Alliance Star Wars Displays, * Science Fiction & Fantasy Talks, * Wargaming, * Selection of Historical, Traditional and Other Traders, * A variety of food venders including Hog Roast and more modern fare ...and much much more! Please tell me what you think. The shop sells tickets for the public and traders. Sam / Bifford") Category: [Showcase](/forum/8-showcase "Show us what you're capable of with HikaShop !") Topic started 13 years 2 months ago, by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") [Last Post](/forum/8-showcase/861156-fayre-times-festival-website#119352 "Make a website need time and be patient and be focus - The time to see the whole page layout take time : 56 background images ( HKS have 27 ) , the server is in canada i am in france ) -2 tracker is use geoplugin and google analytic ( it is professionnel for me because target user ) -all header is h2 ( not many joomla template do care to this even apple focus oonly on look so OK ) Use Yslow to test/speed your website but i think you know it !! i don't do much website until now ( have to change my worflow ) so it is great ....it s working and template hide technology ( we don't know that HKS is behind for ecommerce )") 13 years 2 months ago by [lionel75](/forum/user/11856-lionel75 "View lionel75's Profile") | Replies:1 Views:2388 | [Last Post](/forum/8-showcase/861156-fayre-times-festival-website#119352 "Make a website need time and be patient and be focus - The time to see the whole page layout take time : 56 background images ( HKS have 27 ) , the server is in canada i am in france ) -2 tracker is use geoplugin and google analytic ( it is professionnel for me because target user ) -all header is h2 ( not many joomla template do care to this even apple focus oonly on look so OK ) Use Yslow to test/speed your website but i think you know it !! i don't do much website until now ( have to change my worflow ) so it is great ....it s working and template hide technology ( we don't know that HKS is behind for ecommerce )") by [lionel75](/forum/user/11856-lionel75 "View lionel75's Profile") 13 years 2 months ago | | [](/forum/14-hikaserial/860761-404-url-documentation#119214) | [404 url documentation](/forum/14-hikaserial/860761-404-url-documentation#119214 "from this link www.hikashop.com/support/documentation/1...e-in-hikaserial.html from the link title "HikaSerial configuration" 1) the url link "hikaserial configuration " www.hikashop.com/component/content/?id=1...figuration&Itemid=10 goes to 404 2) the url title "pack edition" www.hikashop.com/component/content/?id=1...erial-pack&Itemid=10 geos to 404 3) the url title "HikaShop product interface for HikaSerial association" www.hikashop.com/component/content/?id=1...oduct-form&Itemid=10 goes to opage with no content If i use the ikashop helper the same page seem to go to www.hikashop.com/index.php?option=com_up...lcome&level=Standard or www.hikashop.com/component/updateme/doc/...nent-hikaserial.html 1) the url link "hikaserial configuration " www.hikashop.com/component/content/?id=1...figuration&Itemid=10 goes to page with "documentatoin currently not available " 2) the url title "pack edition" www.hikashop.com/component/updateme/doc/...nent-hikaserial.html is ok 3) the url title "HikaShop product interface for HikaSerial association" www.hikashop.com/component/content/?id=1...oduct-form&Itemid=10 goes to a page with no content IF i go to the main web site Support -documentation -Hikaserial documentation -> first image link -Global information -> hikaserial presentation then i go to url www.hikashop.com/support/documentation/1...e-in-hikaserial.html same problem 404 404 and no content IF i go to the main web site Support -documentation -Hikaserial documentation -> second image link -> installation configuration -> "component configuration" is ok www.hikashop.com/support/documentation/1...l-configuration.html "serial edition" is ok www.hikashop.com/support/documentation/115-serial-edition.html "pack edition " is ok www.hikashop.com/support/documentation/117-pack-edition.html Hope it ll be helpfull to update documentation content and links ..... regard's From the internal hikashop documentation helpers the link www.hikashop.com/support/documentation/1...e-in-hikaserial.html seem to be www.hikashop.com/index.php?option=com_up...lcome&level=Standard regard ' s") Category: [HikaSerial](/forum/14-hikaserial "A Joomla! component for HikaShop which add new features around serials/licences and unique content assignation.") Topic started 13 years 3 months ago, by [lionel75](/forum/user/11856-lionel75 "View lionel75's Profile") [Last Post](/forum/14-hikaserial/860761-404-url-documentation#119214 "The documentation really needs a Breadcrumb trail so you can easily go back to the main page of the docu area. Currently it's a bit of a pain to navigate through the documentation due to no navigation...") 13 years 2 months ago by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") | Replies:10 Views:1805 | [Last Post](/forum/14-hikaserial/860761-404-url-documentation#119214 "The documentation really needs a Breadcrumb trail so you can easily go back to the main page of the docu area. Currently it's a bit of a pain to navigate through the documentation due to no navigation...") by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") 13 years 2 months ago | | [](/forum/27-checkout/861131-checkout-workflow-coupon-and-fee-problems#119174) | [Checkout workflow coupon and fee problems](/forum/27-checkout/861131-checkout-workflow-coupon-and-fee-problems#119174 "-- url of the page with the problem -- : www.fayretimesfestival.co.uk/ -- HikaShop version -- : 2.2.0 (Starter) (will buy when have funds!) -- Joomla version -- : 2.5.14 Also HikaSerial latest version (paid for) I have recently been setting up hikaserial with my shop to provide serial coded tickets, but until now have been working on a non-existant "free" ticket in a little used part of the store where it wouldn't be noticed. I'm now ready to roll the serial use out across the shop but wanted to test it on one actual item first. The shop uses Paypal only, with a flat rate fee of £2. So I made a coupon for 100% discount and added the coupon bubble in to the checkout workflow in the hikashop config page. However doing this provides a 100% discount on the Product only, and so leaves the £2 paypal fee! The only way to get the coupon to work fully, including taking out the paypal fee is to have it on its own page AFTER the CART option. So I could have page one being Login and address, page two the Payment (paypal auto ticked) and Cart, but then I would need a third page for the coupon and cart - one extra step that we would actually need. If the coupon entry is on that page two I end up with the £2 paypal charge still. The reason for not wanting the coupon option on a third page is that currently 99% of people will not have coupons (we won't start using them until next year some time) so I don't want to draw attention to the box, and anyway it shouldn't Need it's own page! To make matters worse, I can totally understand WHY it doesn't take off the £2 paypal charge - discounts are normally off products only and don't affect such things as fees and p&p. So really I'm not sure if this is even a bug. Is it possible to get a setting that lets you turn on/off whether the discount gets applied to the FINAL total, rather than just individual products??? Thanks, Sam.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 13 years 2 months ago, by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") [Last Post](/forum/27-checkout/861131-checkout-workflow-coupon-and-fee-problems#119174 "I worked out a very similar cheat actually - but I used the "minimum/maximum weight" options. As the items are all electronic tickets I have turned off the "Display Weight" across the shop. I have now been able to give my Trader tickets a weight of 11Kg and my Public tickets a weight of 2Kg, and my test ticket a weight of 21Kg. (Because the customer will not ever see the weights of the items) So I have three Paypal Payments - one for the expensive Trader tickets that charge £3.60 if the weight is between 10-15Kg; one for Public which looks for a weight between 1-5Kg and charges £1, a third for my Test ticket looking for between 20-25Kg and charging £0. Works like a charm! :D Sam") 13 years 2 months ago by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") | Replies:2 Views:624 | [Last Post](/forum/27-checkout/861131-checkout-workflow-coupon-and-fee-problems#119174 "I worked out a very similar cheat actually - but I used the "minimum/maximum weight" options. As the items are all electronic tickets I have turned off the "Display Weight" across the shop. I have now been able to give my Trader tickets a weight of 11Kg and my Public tickets a weight of 2Kg, and my test ticket a weight of 21Kg. (Because the customer will not ever see the weights of the items) So I have three Paypal Payments - one for the expensive Trader tickets that charge £3.60 if the weight is between 10-15Kg; one for Public which looks for a weight between 1-5Kg and charges £1, a third for my Test ticket looking for between 20-25Kg and charging £0. Works like a charm! :D Sam") by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") 13 years 2 months ago | | [](/forum/17-serial-how-to/860847-help-setting-up-serials-for-festival-tickets#119171) | [Help setting up serials for festival tickets](/forum/17-serial-how-to/860847-help-setting-up-serials-for-festival-tickets#119171 "-- url of the page with the problem -- : www.fayretimesfestival.co.uk -- HikaShop version -- : 2.2.0 (Starter) -- HikaSerial version -- : 1.7.3 -- Joomla version -- : 2.5.14 Before I start on the main problem: If I go to the "Documentation" part of Hikashop, and then click the link for "Hikaserial Documentation" it brings up the following page: www.hikashop.com/support/documentation/1...l-documentation.html where NONE of the links work - they all throw up 404 errors. Also if I type "Hikaserial" into Google 9 out of 10 of the links it throws up do the same! I started using Hikashop about 3 or 4 months ago and am very happy with your product. A fair bit of it is fiddly to understand (steep learning curve) but generally everything is doable. I would love to have VIDEOS made available on how to do things however. Anyway, I bought Hikaserial a few days ago as we would like our festival tickets to be able to have serial numbers on them. I am finding Hikaserial to be quite hard to get going. The documentation explains what each and every item does brilliantly (thank you for that) however I can't find any "step-by-step guide" explaining how to do things. Also, it would be a MAJOR help if you could implement "help bubbles" across the Hika range - when I hover my mouse over "Remove Data on unassigned" it would be a massive help to have a brief explanation of what that setting does! I have checked the configuration, and I think I have that set up right. Assignable Order Statuses are set to "Confirmed, Shipped". Link Product Quantity to "No" so the serials do not alter the number of tickets available. and I think the other settings are okay too. I then made a Pack called "FTFestival Adult Tickets" - the idea here being the Adults would have serials such as A000001 etc, children would have C000001 etc, Students/OAPs would have S000001 etc and Family tickets would be F000001. I assigned this to a free test product which is in the Advertise area of the shop. I bought five of these free products but got no serials on the order. It took some digging but I discovered I needed to set up a Plugin (no mention of this was made in the documentation that I could find!). Made a "Series" plugin. Named it "#FTFestival-Serial-Adult". Set the Min Value to "A000001" and the Max Value to "A999999". I had read on the forums here that you could go into the ticket order screen of Hikashop, bring up the individual order and hit the refresh button next to the serial number section so I did that. Partial success!!! I now have Serials 1,2,3,4,5. But that doesn't have the "A" in front of it as I wanted. It should be "A000001/2/3/4/5". Changed the "Truncate serials" config to blank and hit refresh - still the same. Please help, I am fishing around in the dark here. With no proper walk-through I am just changing and doing things at random. I would love your documentation to have a whole section on "Example set-ups" - a visual and written walk-through of Hika, but there is nothing. I have set up a user for you to log in with, please let me know who I should PM these details to. I truly look forward to your help in this matter. Sam / Bifford") Category: [Serial: How to?](/forum/17-serial-how-to "If you didn't find the answer on our documentation neither on existing posts, please ask your question about HikaSerial here.") Topic started 13 years 3 months ago, by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") [Last Post](/forum/17-serial-how-to/860847-help-setting-up-serials-for-festival-tickets#119171 "So you're basically saying that the serial data gets pulled in, but it's not possible to do the same with the prefix (Adult-)? I guess I shall have to duplicate the AddSerial template three more times then, and edit each so that it prints the Adult- / Child- / Family- / Concession- bit before the serial. Lots of extra work, but ce la vie. If it can't be done then it can't be done. I am very happy that I can have it on the serial number in the backend though as this makes seeing what's sold a lot quicker and easier at a glance. So thank you still :) Sam") 13 years 2 months ago by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") | Replies:19 Views:1706 | [Last Post](/forum/17-serial-how-to/860847-help-setting-up-serials-for-festival-tickets#119171 "So you're basically saying that the serial data gets pulled in, but it's not possible to do the same with the prefix (Adult-)? I guess I shall have to duplicate the AddSerial template three more times then, and edit each so that it prints the Adult- / Child- / Family- / Concession- bit before the serial. Lots of extra work, but ce la vie. If it can't be done then it can't be done. I am very happy that I can have it on the serial number in the backend though as this makes seeing what's sold a lot quicker and easier at a glance. So thank you still :) Sam") by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") 13 years 2 months ago | | [](/forum/17-serial-how-to/860847-help-setting-up-serials-for-festival-tickets#119164) | [Help setting up serials for festival tickets](/forum/17-serial-how-to/860847-help-setting-up-serials-for-festival-tickets#119164 "-- url of the page with the problem -- : www.fayretimesfestival.co.uk -- HikaShop version -- : 2.2.0 (Starter) -- HikaSerial version -- : 1.7.3 -- Joomla version -- : 2.5.14 Before I start on the main problem: If I go to the "Documentation" part of Hikashop, and then click the link for "Hikaserial Documentation" it brings up the following page: www.hikashop.com/support/documentation/1...l-documentation.html where NONE of the links work - they all throw up 404 errors. Also if I type "Hikaserial" into Google 9 out of 10 of the links it throws up do the same! I started using Hikashop about 3 or 4 months ago and am very happy with your product. A fair bit of it is fiddly to understand (steep learning curve) but generally everything is doable. I would love to have VIDEOS made available on how to do things however. Anyway, I bought Hikaserial a few days ago as we would like our festival tickets to be able to have serial numbers on them. I am finding Hikaserial to be quite hard to get going. The documentation explains what each and every item does brilliantly (thank you for that) however I can't find any "step-by-step guide" explaining how to do things. Also, it would be a MAJOR help if you could implement "help bubbles" across the Hika range - when I hover my mouse over "Remove Data on unassigned" it would be a massive help to have a brief explanation of what that setting does! I have checked the configuration, and I think I have that set up right. Assignable Order Statuses are set to "Confirmed, Shipped". Link Product Quantity to "No" so the serials do not alter the number of tickets available. and I think the other settings are okay too. I then made a Pack called "FTFestival Adult Tickets" - the idea here being the Adults would have serials such as A000001 etc, children would have C000001 etc, Students/OAPs would have S000001 etc and Family tickets would be F000001. I assigned this to a free test product which is in the Advertise area of the shop. I bought five of these free products but got no serials on the order. It took some digging but I discovered I needed to set up a Plugin (no mention of this was made in the documentation that I could find!). Made a "Series" plugin. Named it "#FTFestival-Serial-Adult". Set the Min Value to "A000001" and the Max Value to "A999999". I had read on the forums here that you could go into the ticket order screen of Hikashop, bring up the individual order and hit the refresh button next to the serial number section so I did that. Partial success!!! I now have Serials 1,2,3,4,5. But that doesn't have the "A" in front of it as I wanted. It should be "A000001/2/3/4/5". Changed the "Truncate serials" config to blank and hit refresh - still the same. Please help, I am fishing around in the dark here. With no proper walk-through I am just changing and doing things at random. I would love your documentation to have a whole section on "Example set-ups" - a visual and written walk-through of Hika, but there is nothing. I have set up a user for you to log in with, please let me know who I should PM these details to. I truly look forward to your help in this matter. Sam / Bifford") Category: [Serial: How to?](/forum/17-serial-how-to "If you didn't find the answer on our documentation neither on existing posts, please ask your question about HikaSerial here.") Topic started 13 years 3 months ago, by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") [Last Post](/forum/17-serial-how-to/860847-help-setting-up-serials-for-festival-tickets#119171 "So you're basically saying that the serial data gets pulled in, but it's not possible to do the same with the prefix (Adult-)? I guess I shall have to duplicate the AddSerial template three more times then, and edit each so that it prints the Adult- / Child- / Family- / Concession- bit before the serial. Lots of extra work, but ce la vie. If it can't be done then it can't be done. I am very happy that I can have it on the serial number in the backend though as this makes seeing what's sold a lot quicker and easier at a glance. So thank you still :) Sam") 13 years 2 months ago by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") | Replies:19 Views:1706 | [Last Post](/forum/17-serial-how-to/860847-help-setting-up-serials-for-festival-tickets#119171 "So you're basically saying that the serial data gets pulled in, but it's not possible to do the same with the prefix (Adult-)? I guess I shall have to duplicate the AddSerial template three more times then, and edit each so that it prints the Adult- / Child- / Family- / Concession- bit before the serial. Lots of extra work, but ce la vie. If it can't be done then it can't be done. I am very happy that I can have it on the serial number in the backend though as this makes seeing what's sold a lot quicker and easier at a glance. So thank you still :) Sam") by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") 13 years 2 months ago | | [](/forum/17-serial-how-to/860847-help-setting-up-serials-for-festival-tickets#119105) | [Help setting up serials for festival tickets](/forum/17-serial-how-to/860847-help-setting-up-serials-for-festival-tickets#119105 "-- url of the page with the problem -- : www.fayretimesfestival.co.uk -- HikaShop version -- : 2.2.0 (Starter) -- HikaSerial version -- : 1.7.3 -- Joomla version -- : 2.5.14 Before I start on the main problem: If I go to the "Documentation" part of Hikashop, and then click the link for "Hikaserial Documentation" it brings up the following page: www.hikashop.com/support/documentation/1...l-documentation.html where NONE of the links work - they all throw up 404 errors. Also if I type "Hikaserial" into Google 9 out of 10 of the links it throws up do the same! I started using Hikashop about 3 or 4 months ago and am very happy with your product. A fair bit of it is fiddly to understand (steep learning curve) but generally everything is doable. I would love to have VIDEOS made available on how to do things however. Anyway, I bought Hikaserial a few days ago as we would like our festival tickets to be able to have serial numbers on them. I am finding Hikaserial to be quite hard to get going. The documentation explains what each and every item does brilliantly (thank you for that) however I can't find any "step-by-step guide" explaining how to do things. Also, it would be a MAJOR help if you could implement "help bubbles" across the Hika range - when I hover my mouse over "Remove Data on unassigned" it would be a massive help to have a brief explanation of what that setting does! I have checked the configuration, and I think I have that set up right. Assignable Order Statuses are set to "Confirmed, Shipped". Link Product Quantity to "No" so the serials do not alter the number of tickets available. and I think the other settings are okay too. I then made a Pack called "FTFestival Adult Tickets" - the idea here being the Adults would have serials such as A000001 etc, children would have C000001 etc, Students/OAPs would have S000001 etc and Family tickets would be F000001. I assigned this to a free test product which is in the Advertise area of the shop. I bought five of these free products but got no serials on the order. It took some digging but I discovered I needed to set up a Plugin (no mention of this was made in the documentation that I could find!). Made a "Series" plugin. Named it "#FTFestival-Serial-Adult". Set the Min Value to "A000001" and the Max Value to "A999999". I had read on the forums here that you could go into the ticket order screen of Hikashop, bring up the individual order and hit the refresh button next to the serial number section so I did that. Partial success!!! I now have Serials 1,2,3,4,5. But that doesn't have the "A" in front of it as I wanted. It should be "A000001/2/3/4/5". Changed the "Truncate serials" config to blank and hit refresh - still the same. Please help, I am fishing around in the dark here. With no proper walk-through I am just changing and doing things at random. I would love your documentation to have a whole section on "Example set-ups" - a visual and written walk-through of Hika, but there is nothing. I have set up a user for you to log in with, please let me know who I should PM these details to. I truly look forward to your help in this matter. Sam / Bifford") Category: [Serial: How to?](/forum/17-serial-how-to "If you didn't find the answer on our documentation neither on existing posts, please ask your question about HikaSerial here.") Topic started 13 years 3 months ago, by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") [Last Post](/forum/17-serial-how-to/860847-help-setting-up-serials-for-festival-tickets#119171 "So you're basically saying that the serial data gets pulled in, but it's not possible to do the same with the prefix (Adult-)? I guess I shall have to duplicate the AddSerial template three more times then, and edit each so that it prints the Adult- / Child- / Family- / Concession- bit before the serial. Lots of extra work, but ce la vie. If it can't be done then it can't be done. I am very happy that I can have it on the serial number in the backend though as this makes seeing what's sold a lot quicker and easier at a glance. So thank you still :) Sam") 13 years 2 months ago by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") | Replies:19 Views:1706 | [Last Post](/forum/17-serial-how-to/860847-help-setting-up-serials-for-festival-tickets#119171 "So you're basically saying that the serial data gets pulled in, but it's not possible to do the same with the prefix (Adult-)? I guess I shall have to duplicate the AddSerial template three more times then, and edit each so that it prints the Adult- / Child- / Family- / Concession- bit before the serial. Lots of extra work, but ce la vie. If it can't be done then it can't be done. I am very happy that I can have it on the serial number in the backend though as this makes seeing what's sold a lot quicker and easier at a glance. So thank you still :) Sam") by [Bifford](/forum/user/14457-bifford "View Bifford's Profile") 13 years 2 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.077 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)