[Skip to main content](#vessel-content) # Profile for MumsHealth ## [![MumsHealth's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21338-mumshealth "View MumsHealth's Profile") **[ Offline](/forum/user/21338-mumshealth)** - **User Type:** User - **Register Date:** 06 Jun 2013 - **Last login:** 7 months 6 hours ago - **Time Zone:** UTC +0:00 - **Local Time:** 21:54 - **Posts:** 68 - **Profile views:** 244 - **Thank you received:** 8 - **Gender:** Unknown - **Birthdate:** Unknown - **Medals:** Hikashop Business - Posts # MumsHealth's recent posts (68 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/35-orders-management/908539-order-statuses-settings-dont-save#362853) | [Order Statuses settings don't save](/forum/35-orders-management/908539-order-statuses-settings-dont-save#362853 "-- HikaShop version -- : 5.1.0 -- Joomla version -- : 4.4.6 -- PHP version -- : 8.1.24 -- Browser(s) name and version -- : Firefox When on the Order Statuses page checking the "Unpaid" "Cancellable" etc. doesn't seem to save the setting. When the page is reloaded they are reset. Attached a screenshot for reference.") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 2 years 2 months ago, by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") [Last Post](/forum/35-orders-management/908539-order-statuses-settings-dont-save#362854 "Hi, Could you provide a backend access and a FTP access in order to look intro the issue via our contact form as we don't have it on our end ? www.hikashop.com/support/contact-us.html") 2 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:561 | [Last Post](/forum/35-orders-management/908539-order-statuses-settings-dont-save#362854 "Hi, Could you provide a backend access and a FTP access in order to look intro the issue via our contact form as we don't have it on our end ? www.hikashop.com/support/contact-us.html") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 2 years 1 month ago | | [](/forum/35-orders-management/905209-order-numbers-out-of-sync#346372) | [Order numbers out of sync](/forum/35-orders-management/905209-order-numbers-out-of-sync#346372 "-- HikaShop version -- : 4.6.2 -- Joomla version -- : ‎3.10 Hello, We have our Order number format and Invoice number format both set to W{id} so the order and invoice number are the same. Recently an employee accidentally created an order and then deleted it now the invoice id is always 1 lower than the order id. For example: Order number: W600 Invoice number: W599 ID: 600 Why is this the case if we are using W{id} as the format for both? Shouldn't this match the orders ID column? Thanks, Nathan") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 4 years 6 days ago, by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") [Last Post](/forum/35-orders-management/905209-order-numbers-out-of-sync#346372 "Thank you. I forgot to respond to this but it worked!") 3 years 11 months ago by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") | Replies:4 Views:701 | [Last Post](/forum/35-orders-management/905209-order-numbers-out-of-sync#346372 "Thank you. I forgot to respond to this but it worked!") by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") 3 years 11 months ago | | [](/forum/35-orders-management/905209-order-numbers-out-of-sync#345886) | [Order numbers out of sync](/forum/35-orders-management/905209-order-numbers-out-of-sync#345886 "-- HikaShop version -- : 4.6.2 -- Joomla version -- : ‎3.10 Hello, We have our Order number format and Invoice number format both set to W{id} so the order and invoice number are the same. Recently an employee accidentally created an order and then deleted it now the invoice id is always 1 lower than the order id. For example: Order number: W600 Invoice number: W599 ID: 600 Why is this the case if we are using W{id} as the format for both? Shouldn't this match the orders ID column? Thanks, Nathan") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 4 years 6 days ago, by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") [Last Post](/forum/35-orders-management/905209-order-numbers-out-of-sync#346372 "Thank you. I forgot to respond to this but it worked!") 3 years 11 months ago by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") | Replies:4 Views:701 | [Last Post](/forum/35-orders-management/905209-order-numbers-out-of-sync#346372 "Thank you. I forgot to respond to this but it worked!") by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") 3 years 11 months ago | | [](/forum/35-orders-management/905209-order-numbers-out-of-sync#345863) | [Order numbers out of sync](/forum/35-orders-management/905209-order-numbers-out-of-sync#345863 "-- HikaShop version -- : 4.6.2 -- Joomla version -- : ‎3.10 Hello, We have our Order number format and Invoice number format both set to W{id} so the order and invoice number are the same. Recently an employee accidentally created an order and then deleted it now the invoice id is always 1 lower than the order id. For example: Order number: W600 Invoice number: W599 ID: 600 Why is this the case if we are using W{id} as the format for both? Shouldn't this match the orders ID column? Thanks, Nathan") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 4 years 6 days ago, by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") [Last Post](/forum/35-orders-management/905209-order-numbers-out-of-sync#346372 "Thank you. I forgot to respond to this but it worked!") 3 years 11 months ago by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") | Replies:4 Views:701 | [Last Post](/forum/35-orders-management/905209-order-numbers-out-of-sync#346372 "Thank you. I forgot to respond to this but it worked!") by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") 3 years 11 months ago | | [](/forum/27-checkout/903124-add-to-cart-redirecting-to-checkout#335322) | [Add to cart redirecting to checkout](/forum/27-checkout/903124-add-to-cart-redirecting-to-checkout#335322 "-- url of the page with the problem -- : www.mumshealth.com/guidelines-tools -- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.10.1 -- Browser(s) name and version -- : Chrome Hi, I just updated hikashop and now whenever I add a product to the cart it redirects me to the checkout even though the cart notification plugin is enabled and "redirect to checkout" is set to "no redirect"") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 5 years 1 month ago, by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") [Last Post](/forum/27-checkout/903124-add-to-cart-redirecting-to-checkout#335329 "Hi, Well, first, I only see that issue the first time I add something to the cart on your website. If I then add a second product, it works properly. And on the first time when it doesn't work properly, I can see a javascript error on the page: i.imgur.com/aevISns.png And I don't get that error when it then works fine. I think the issue happens because all the HTML / javascript of the page is compressed by an optimization extension but it's too aggressive and it renders the javascript code on the invalid: i.imgur.com/fx4hnFx.png This leads to the javascript error, which prevents HikaShop from loading properly on the page and thus the add to cart works in degraded mode and has to redirect to the checkout as it can't display the notification box because it hasn't been initialized properly in the first place. So I would recommend deactivating the HTML/javascript compression on your optimization extension and it should hopefully fix the problem.") 5 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:623 | [Last Post](/forum/27-checkout/903124-add-to-cart-redirecting-to-checkout#335329 "Hi, Well, first, I only see that issue the first time I add something to the cart on your website. If I then add a second product, it works properly. And on the first time when it doesn't work properly, I can see a javascript error on the page: i.imgur.com/aevISns.png And I don't get that error when it then works fine. I think the issue happens because all the HTML / javascript of the page is compressed by an optimization extension but it's too aggressive and it renders the javascript code on the invalid: i.imgur.com/fx4hnFx.png This leads to the javascript error, which prevents HikaShop from loading properly on the page and thus the add to cart works in degraded mode and has to redirect to the checkout as it can't display the notification box because it hasn't been initialized properly in the first place. So I would recommend deactivating the HTML/javascript compression on your optimization extension and it should hopefully fix the problem.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 1 month ago | | [](/forum/28-shipping-methods/898339-canada-post-shipping-api-change#311316) | [Canada Post Shipping API Change?](/forum/28-shipping-methods/898339-canada-post-shipping-api-change#311316 "-- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.12. -- PHP version -- : 7.2.21 -- Browser(s) name and version -- : N/A -- Error-message(debug-mod must be tuned on) -- : There is no warehouse usable for that location The Canada Post shipping plugin suddenly stopped working for us. Doing some research led me here and it seems like Canada Post might have changed the API forums.canadapost.ca/forum/posts/list/15...k35VDp8Tj!-986196654 And this statement: Does anyone know if this is affecting the hikashop plugin and if so how can I fix this? Having Canada post is very important for me. Thanks") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 7 years 1 month ago, by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") [Last Post](/forum/28-shipping-methods/898339-canada-post-shipping-api-change#311316 "Hmm the strangest thing just happened. It suddenly started working again. Didn't change anything. Weird") 7 years 1 month ago by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") | Replies:2 Views:787 | [Last Post](/forum/28-shipping-methods/898339-canada-post-shipping-api-change#311316 "Hmm the strangest thing just happened. It suddenly started working again. Didn't change anything. Weird") by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") 7 years 1 month ago | | [](/forum/28-shipping-methods/898339-canada-post-shipping-api-change#311267) | [Canada Post Shipping API Change?](/forum/28-shipping-methods/898339-canada-post-shipping-api-change#311267 "-- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.12. -- PHP version -- : 7.2.21 -- Browser(s) name and version -- : N/A -- Error-message(debug-mod must be tuned on) -- : There is no warehouse usable for that location The Canada Post shipping plugin suddenly stopped working for us. Doing some research led me here and it seems like Canada Post might have changed the API forums.canadapost.ca/forum/posts/list/15...k35VDp8Tj!-986196654 And this statement: Does anyone know if this is affecting the hikashop plugin and if so how can I fix this? Having Canada post is very important for me. Thanks") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 7 years 1 month ago, by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") [Last Post](/forum/28-shipping-methods/898339-canada-post-shipping-api-change#311316 "Hmm the strangest thing just happened. It suddenly started working again. Didn't change anything. Weird") 7 years 1 month ago by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") | Replies:2 Views:787 | [Last Post](/forum/28-shipping-methods/898339-canada-post-shipping-api-change#311316 "Hmm the strangest thing just happened. It suddenly started working again. Didn't change anything. Weird") by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") 7 years 1 month ago | | [](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279622) | [Automatic order cancellation email sending when disabled](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279622 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.8.0 -- PHP version -- : 7.0.18 -- Browser(s) name and version -- : N/A -- Error-message(debug-mod must be tuned on) -- : N/A It seems as if the HikaShop Orders Automatic Cancel plugin sends a cancelation email even when it is set not to. I found this thread www.hikashop.com/support/forum/orders-ma...cellation-email.html and updated plugins/hikashop/order_auto_cancel/order_auto_cancel.php but I won't know if it works until an order is automatically canceled.") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 9 years 1 month ago, by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") [Last Post](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279622 "Thanks Mohamed. That worked.") 9 years 3 weeks ago by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") | Replies:4 Views:2203 | [Last Post](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279622 "Thanks Mohamed. That worked.") by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") 9 years 3 weeks ago | | [](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279518) | [Automatic order cancellation email sending when disabled](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279518 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.8.0 -- PHP version -- : 7.0.18 -- Browser(s) name and version -- : N/A -- Error-message(debug-mod must be tuned on) -- : N/A It seems as if the HikaShop Orders Automatic Cancel plugin sends a cancelation email even when it is set not to. I found this thread www.hikashop.com/support/forum/orders-ma...cellation-email.html and updated plugins/hikashop/order_auto_cancel/order_auto_cancel.php but I won't know if it works until an order is automatically canceled.") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 9 years 1 month ago, by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") [Last Post](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279622 "Thanks Mohamed. That worked.") 9 years 3 weeks ago by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") | Replies:4 Views:2203 | [Last Post](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279622 "Thanks Mohamed. That worked.") by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") 9 years 3 weeks ago | | [](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279188) | [Automatic order cancellation email sending when disabled](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279188 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.8.0 -- PHP version -- : 7.0.18 -- Browser(s) name and version -- : N/A -- Error-message(debug-mod must be tuned on) -- : N/A It seems as if the HikaShop Orders Automatic Cancel plugin sends a cancelation email even when it is set not to. I found this thread www.hikashop.com/support/forum/orders-ma...cellation-email.html and updated plugins/hikashop/order_auto_cancel/order_auto_cancel.php but I won't know if it works until an order is automatically canceled.") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 9 years 1 month ago, by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") [Last Post](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279622 "Thanks Mohamed. That worked.") 9 years 3 weeks ago by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") | Replies:4 Views:2203 | [Last Post](/forum/3-bug-report/892113-automatic-order-cancellation-email-sending-when-disabled#279622 "Thanks Mohamed. That worked.") by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") 9 years 3 weeks ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.209 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)