[Skip to main content](#vessel-content) # Profile for royalalchemist ## [![royalalchemist's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26714-royalalchemist "View royalalchemist's Profile") **[ Offline](/forum/user/26714-royalalchemist)** - **User Type:** User - **Register Date:** 15 Aug 2013 - **Last login:** 11 years 9 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 06:06 - **Posts:** 11 - **Profile views:** 126 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # royalalchemist's recent posts (11 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/27-checkout/862529-joomla-user-not-created-during-checkout#172014) | [Joomla user not created during checkout](/forum/27-checkout/862529-joomla-user-not-created-during-checkout#172014 "My problem: Joomla user not created during checkout "Username and password do not match or you do not have an account yet." -- url of the page with the problem -- : Not a visual problem. -- HikaShop version -- : Hikashop Business 2.2.2 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.10-1ubuntu3.8 -- Browser(s) name and version -- : Several different ones. Many orders have same problem. -- Error-message(debug-mod must be tuned on) -- : Username and password do not match or you do not have an account yet. Recently upgraded from Essential (a few version behind) to Business (newest). When a customer places an order and register during checkout, no joomla user is created. Why is that? So there is 0 in the field user_cms_id in the table hikashop_user. The error is: "Username and password do not match or you do not have an account yet.". Om the checkout page the user can click "Finish", the order is sent in, without an attached Joomla user account. To fix this I register the customer for hand, using the same email-address. Then this field "user_cms_id" in "hikashop_user" is automatically filled in. I assume that one of theese plugins that are both "Enabled" does this? * HikaShop joomla user account link plugin * HikaShop user synchronization plugin Also in Joomla, under Users > User manager > Settings the setting for "Allow User Registration" is set to "Yes". Two tabs over, still in Options, "Permissions", has this permission set for Public > Create : "Inherited". Also Calculated setting shows: "Not allowed". This seem to not be a problem on my other joomla-sites, where user registration in Joomla works with the same setting. Also, customers registred earlier who places an order, does not get this problem. Their user information is of course correct. OUTPUT FROM JOOMLA DEBUG CONSOLE Errors Username and password do not match or you do not have an account yet. Any suggestions?") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 13 years 3 weeks ago, by [Taz\_1999](/forum/user/9424-taz-1999 "View Taz_1999's Profile") [Last Post](/forum/27-checkout/862529-joomla-user-not-created-during-checkout#172117 "Hi, It's too bad that you took it that way. I was trying to help but you never replied to me... Here was the rest of my message: I did want to look at your problem provided that you could provide a way to replicate the problem, which you never did. And please note that I replied to all of your emails in under 24 hours, not 10 days. And unfortunately, you never provided any bug report like @Taz_1999 did here and your description of the issue didn't fit with the issue here. Finally, as you can see at the end of the other thread that Jerome linked to, that problem was fixed by changing some code in Joomla so I'm not sure how you're concluding that "this is clearly related to hikashop". So we did the best we could here and saying that HikaShop and our support is crap because you had a bug in Joomla which we couldn't help with because we didn't had enough information from you even though the problem was not in HikaShop is a bit strong... We really try to help everyone as much as we can and I sincerely hope that you'll have a better experience with Magento.") 12 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:8 Views:1607 | [Last Post](/forum/27-checkout/862529-joomla-user-not-created-during-checkout#172117 "Hi, It's too bad that you took it that way. I was trying to help but you never replied to me... Here was the rest of my message: I did want to look at your problem provided that you could provide a way to replicate the problem, which you never did. And please note that I replied to all of your emails in under 24 hours, not 10 days. And unfortunately, you never provided any bug report like @Taz_1999 did here and your description of the issue didn't fit with the issue here. Finally, as you can see at the end of the other thread that Jerome linked to, that problem was fixed by changing some code in Joomla so I'm not sure how you're concluding that "this is clearly related to hikashop". So we did the best we could here and saying that HikaShop and our support is crap because you had a bug in Joomla which we couldn't help with because we didn't had enough information from you even though the problem was not in HikaShop is a bit strong... We really try to help everyone as much as we can and I sincerely hope that you'll have a better experience with Magento.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 12 years 1 month ago | | [](/forum/2-general-talk-about-hikashop/80004-bitcoin-plugin#131670) | [BitCoin Plugin?](/forum/2-general-talk-about-hikashop/80004-bitcoin-plugin#131670 "Hello, Is there a way you can add such payment plugin ASAP?") Category: [General Talk about HikaShop](/forum/2-general-talk-about-hikashop "Suggest your feature requests and ideas for HikaShop") Topic started 13 years 6 months ago, by [PokerMaster](/forum/user/4876-pokermaster "View PokerMaster's Profile") [Last Post](/forum/2-general-talk-about-hikashop/80004-bitcoin-plugin?start=100#291623 "Thanks Jerome! I look at the php error log and found the fatal errors as you suggested. The fatal error was an undeclared CURL function, which led me to find the problem... It seems someone had re-installed the server and forgot to re-install CURL, otherwise it would have never worked before. Now it is working again. Regards,") 8 years 6 months ago by [kikobar](/forum/user/56684-kikobar "View kikobar's Profile") - [1](/forum/2-general-talk-about-hikashop/80004-bitcoin-plugin?start=0 "Page:1") - [2](/forum/2-general-talk-about-hikashop/80004-bitcoin-plugin?start=20 "Page:2") - [3](/forum/2-general-talk-about-hikashop/80004-bitcoin-plugin?start=40 "Page:3") - ... - [6](/forum/2-general-talk-about-hikashop/80004-bitcoin-plugin?start=100 "Page:6") | Replies:108 Views:19.3k | [Last Post](/forum/2-general-talk-about-hikashop/80004-bitcoin-plugin?start=100#291623 "Thanks Jerome! I look at the php error log and found the fatal errors as you suggested. The fatal error was an undeclared CURL function, which led me to find the problem... It seems someone had re-installed the server and forgot to re-install CURL, otherwise it would have never worked before. Now it is working again. Regards,") by [kikobar](/forum/user/56684-kikobar "View kikobar's Profile") 8 years 6 months ago | | [](/forum/3-bug-report/47137-problem-with-checkout#121405) | [Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#121405 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 14 years 6 months ago, by [karolko](/forum/user/3819-karolko "View karolko's Profile") [Last Post](/forum/3-bug-report/47137-problem-with-checkout#121405 "Thank you for your help but believe me the problem is still exist on some mozilla version. I have tested on 3 different laptop and two of them with latest version of mozilla had the problem. Also the...") 13 years 1 month ago by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") | Replies:9 Views:2347 | [Last Post](/forum/3-bug-report/47137-problem-with-checkout#121405 "Thank you for your help but believe me the problem is still exist on some mozilla version. I have tested on 3 different laptop and two of them with latest version of mozilla had the problem. Also the...") by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") 13 years 1 month ago | | [](/forum/3-bug-report/47137-problem-with-checkout#121153) | [Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#121153 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 14 years 6 months ago, by [karolko](/forum/user/3819-karolko "View karolko's Profile") [Last Post](/forum/3-bug-report/47137-problem-with-checkout#121405 "Thank you for your help but believe me the problem is still exist on some mozilla version. I have tested on 3 different laptop and two of them with latest version of mozilla had the problem. Also the...") 13 years 1 month ago by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") | Replies:9 Views:2347 | [Last Post](/forum/3-bug-report/47137-problem-with-checkout#121405 "Thank you for your help but believe me the problem is still exist on some mozilla version. I have tested on 3 different laptop and two of them with latest version of mozilla had the problem. Also the...") by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") 13 years 1 month ago | | [](/forum/3-bug-report/47137-problem-with-checkout#121040) | [Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#121040 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 14 years 6 months ago, by [karolko](/forum/user/3819-karolko "View karolko's Profile") [Last Post](/forum/3-bug-report/47137-problem-with-checkout#121405 "Thank you for your help but believe me the problem is still exist on some mozilla version. I have tested on 3 different laptop and two of them with latest version of mozilla had the problem. Also the...") 13 years 1 month ago by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") | Replies:9 Views:2347 | [Last Post](/forum/3-bug-report/47137-problem-with-checkout#121405 "Thank you for your help but believe me the problem is still exist on some mozilla version. I have tested on 3 different laptop and two of them with latest version of mozilla had the problem. Also the...") by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") 13 years 1 month ago | | [](/forum/3-bug-report/47137-problem-with-checkout#120961) | [Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#120961 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 14 years 6 months ago, by [karolko](/forum/user/3819-karolko "View karolko's Profile") [Last Post](/forum/3-bug-report/47137-problem-with-checkout#121405 "Thank you for your help but believe me the problem is still exist on some mozilla version. I have tested on 3 different laptop and two of them with latest version of mozilla had the problem. Also the...") 13 years 1 month ago by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") | Replies:9 Views:2347 | [Last Post](/forum/3-bug-report/47137-problem-with-checkout#121405 "Thank you for your help but believe me the problem is still exist on some mozilla version. I have tested on 3 different laptop and two of them with latest version of mozilla had the problem. Also the...") by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") 13 years 1 month ago | | [](/forum/3-bug-report/47137-problem-with-checkout#120943) | [Problem with checkout](/forum/3-bug-report/47137-problem-with-checkout#120943 "Nicolas, Customer reported following issue: Under Mozilla Firefox / Chrome on Ubuntu Linux when he tried to update quantity of the product via enter or refresh button (the one besides product quantity box) it didn't work for him and he had to use browser refresh. Thanks, Karol") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 14 years 6 months ago, by [karolko](/forum/user/3819-karolko "View karolko's Profile") [Last Post](/forum/3-bug-report/47137-problem-with-checkout#121405 "Thank you for your help but believe me the problem is still exist on some mozilla version. I have tested on 3 different laptop and two of them with latest version of mozilla had the problem. Also the...") 13 years 1 month ago by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") | Replies:9 Views:2347 | [Last Post](/forum/3-bug-report/47137-problem-with-checkout#121405 "Thank you for your help but believe me the problem is still exist on some mozilla version. I have tested on 3 different laptop and two of them with latest version of mozilla had the problem. Also the...") by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") 13 years 1 month ago | | [](/forum/28-shipping-methods/861136-unable-to-select-different-shipping-method#120334) | [Unable to select different shipping method](/forum/28-shipping-methods/861136-unable-to-select-different-shipping-method#120334 "-- url of the page with the problem -- : royalalchemist.co.uk -- HikaShop version -- : 2.2.0 -- Joomla version -- : 3.1.1 -- PHP version -- : 5.4.17 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi We have different shipping methods in our website if our customers don't choose any shipping, it automatically goes with Free shipping which is fine but the problem shows up when customers choose different shipping method.After they choose different shipping method and when they click on next to make payment(Using Google checkout) they get this error: Oops! RoyalAlchemist has sent Google a shopping cart with errors in it. We'll contact them to ask that they fix this problem. As this could be a temporary issue, you can go back in your browser to try checking out again. Debugging information If you are acting on behalf of the merchant, more information about this error has been made available in the Integration Console under the Tools section. You can access the details of this error directly by logging into your merchant account and then pasting the following url: checkout.google.com/sell/ settings?section=IntegrationConsole&returnURL =https%3A%2F%2F checkout.google.com%2Fsell%2Fsettings%3Fsection%3DIntegrationConsole&serialNumber=8cce85e5-f53e-4737-832d-b330be674c85 Could you please let me know what is the problem and how can we fix it? Many thanks") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 13 years 2 months ago, by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") [Last Post](/forum/28-shipping-methods/861136-unable-to-select-different-shipping-method#120369 "That happens if you turn off the "auto submit" option of the Checkout tab of the configuration. Activate it back and it shouldn't happen anymore.") 13 years 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:1066 | [Last Post](/forum/28-shipping-methods/861136-unable-to-select-different-shipping-method#120369 "That happens if you turn off the "auto submit" option of the Checkout tab of the configuration. Activate it back and it shouldn't happen anymore.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 2 months ago | | [](/forum/28-shipping-methods/861136-unable-to-select-different-shipping-method#120122) | [Unable to select different shipping method](/forum/28-shipping-methods/861136-unable-to-select-different-shipping-method#120122 "-- url of the page with the problem -- : royalalchemist.co.uk -- HikaShop version -- : 2.2.0 -- Joomla version -- : 3.1.1 -- PHP version -- : 5.4.17 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi We have different shipping methods in our website if our customers don't choose any shipping, it automatically goes with Free shipping which is fine but the problem shows up when customers choose different shipping method.After they choose different shipping method and when they click on next to make payment(Using Google checkout) they get this error: Oops! RoyalAlchemist has sent Google a shopping cart with errors in it. We'll contact them to ask that they fix this problem. As this could be a temporary issue, you can go back in your browser to try checking out again. Debugging information If you are acting on behalf of the merchant, more information about this error has been made available in the Integration Console under the Tools section. You can access the details of this error directly by logging into your merchant account and then pasting the following url: checkout.google.com/sell/ settings?section=IntegrationConsole&returnURL =https%3A%2F%2F checkout.google.com%2Fsell%2Fsettings%3Fsection%3DIntegrationConsole&serialNumber=8cce85e5-f53e-4737-832d-b330be674c85 Could you please let me know what is the problem and how can we fix it? Many thanks") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 13 years 2 months ago, by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") [Last Post](/forum/28-shipping-methods/861136-unable-to-select-different-shipping-method#120369 "That happens if you turn off the "auto submit" option of the Checkout tab of the configuration. Activate it back and it shouldn't happen anymore.") 13 years 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:1066 | [Last Post](/forum/28-shipping-methods/861136-unable-to-select-different-shipping-method#120369 "That happens if you turn off the "auto submit" option of the Checkout tab of the configuration. Activate it back and it shouldn't happen anymore.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 2 months ago | | [](/forum/28-shipping-methods/861136-unable-to-select-different-shipping-method#119778) | [Unable to select different shipping method](/forum/28-shipping-methods/861136-unable-to-select-different-shipping-method#119778 "-- url of the page with the problem -- : royalalchemist.co.uk -- HikaShop version -- : 2.2.0 -- Joomla version -- : 3.1.1 -- PHP version -- : 5.4.17 -- Error-message(debug-mod must be tuned on) -- : Error_message Hi We have different shipping methods in our website if our customers don't choose any shipping, it automatically goes with Free shipping which is fine but the problem shows up when customers choose different shipping method.After they choose different shipping method and when they click on next to make payment(Using Google checkout) they get this error: Oops! RoyalAlchemist has sent Google a shopping cart with errors in it. We'll contact them to ask that they fix this problem. As this could be a temporary issue, you can go back in your browser to try checking out again. Debugging information If you are acting on behalf of the merchant, more information about this error has been made available in the Integration Console under the Tools section. You can access the details of this error directly by logging into your merchant account and then pasting the following url: checkout.google.com/sell/ settings?section=IntegrationConsole&returnURL =https%3A%2F%2F checkout.google.com%2Fsell%2Fsettings%3Fsection%3DIntegrationConsole&serialNumber=8cce85e5-f53e-4737-832d-b330be674c85 Could you please let me know what is the problem and how can we fix it? Many thanks") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 13 years 2 months ago, by [royalalchemist](/forum/user/26714-royalalchemist "View royalalchemist's Profile") [Last Post](/forum/28-shipping-methods/861136-unable-to-select-different-shipping-method#120369 "That happens if you turn off the "auto submit" option of the Checkout tab of the configuration. Activate it back and it shouldn't happen anymore.") 13 years 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:1066 | [Last Post](/forum/28-shipping-methods/861136-unable-to-select-different-shipping-method#120369 "That happens if you turn off the "auto submit" option of the Checkout tab of the configuration. Activate it back and it shouldn't happen anymore.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 2 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.186 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)