[Skip to main content](#vessel-content) # Profile for onyc ## [![onyc's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26807-onyc "View onyc's Profile") **[ Offline](/forum/user/26807-onyc)** - **User Type:** User - **Register Date:** 18 Aug 2013 - **Last login:** 9 years 2 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 13:56 - **Posts:** 101 - **Profile views:** 262 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # onyc's recent posts (101 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/29-payment-methods/891475-customers-recently-been-receivin-error-message-for-american-express-transactions#275771) | [Customers recently been receivin error message for American Express transactions](/forum/29-payment-methods/891475-customers-recently-been-receivin-error-message-for-american-express-transactions#275771 "-- url of the page with the problem -- : www.onychair.com -- HikaShop version -- : HikaShop 3.1.1 -- Joomla version -- : Joomla! 3.6.2 Stable -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0 -- Error-message(debug-mod must be tuned on) -- : Transaction Status: Declined (Authorization with the card issuer was successful but the transaction was declined due to both a card code mismatch and an address mismatch with the information on file with the card issuing bank based on the settings in the Merchant Interface.) Our payment gateway is through Authorize.net, lately we've been receiving phone calls from customers who are trying to pay through American Express, but been getting the following error: Transaction Status: Declined (Authorization with the card issuer was successful but the transaction was declined due to both a card code mismatch and an address mismatch with the information on file with the card issuing bank based on the settings in the Merchant Interface.) However, we we take the payment over the phone and process directly through our merchant account the transaction is captured. We recently switched merchant accounts but made no changes on our settings and contacted Authorize.net prior to reaching out to your, but they state are settings look fine and are set to receive payments from American Express card holders. Do you have any idea why this is happening all of a sudden? And please provide a solution.") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 9 years 2 months ago, by [onyc](/forum/user/26807-onyc "View onyc's Profile") [Last Post](/forum/29-payment-methods/891475-customers-recently-been-receivin-error-message-for-american-express-transactions#275771 "I have reached back out to Authorize.net with your response, and they seemed to have found a solution ;)") 9 years 2 months ago by [onyc](/forum/user/26807-onyc "View onyc's Profile") | Replies:2 Views:1366 | [Last Post](/forum/29-payment-methods/891475-customers-recently-been-receivin-error-message-for-american-express-transactions#275771 "I have reached back out to Authorize.net with your response, and they seemed to have found a solution ;)") by [onyc](/forum/user/26807-onyc "View onyc's Profile") 9 years 2 months ago | | [](/forum/29-payment-methods/891475-customers-recently-been-receivin-error-message-for-american-express-transactions#275717) | [Customers recently been receivin error message for American Express transactions](/forum/29-payment-methods/891475-customers-recently-been-receivin-error-message-for-american-express-transactions#275717 "-- url of the page with the problem -- : www.onychair.com -- HikaShop version -- : HikaShop 3.1.1 -- Joomla version -- : Joomla! 3.6.2 Stable -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0 -- Error-message(debug-mod must be tuned on) -- : Transaction Status: Declined (Authorization with the card issuer was successful but the transaction was declined due to both a card code mismatch and an address mismatch with the information on file with the card issuing bank based on the settings in the Merchant Interface.) Our payment gateway is through Authorize.net, lately we've been receiving phone calls from customers who are trying to pay through American Express, but been getting the following error: Transaction Status: Declined (Authorization with the card issuer was successful but the transaction was declined due to both a card code mismatch and an address mismatch with the information on file with the card issuing bank based on the settings in the Merchant Interface.) However, we we take the payment over the phone and process directly through our merchant account the transaction is captured. We recently switched merchant accounts but made no changes on our settings and contacted Authorize.net prior to reaching out to your, but they state are settings look fine and are set to receive payments from American Express card holders. Do you have any idea why this is happening all of a sudden? And please provide a solution.") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 9 years 2 months ago, by [onyc](/forum/user/26807-onyc "View onyc's Profile") [Last Post](/forum/29-payment-methods/891475-customers-recently-been-receivin-error-message-for-american-express-transactions#275771 "I have reached back out to Authorize.net with your response, and they seemed to have found a solution ;)") 9 years 2 months ago by [onyc](/forum/user/26807-onyc "View onyc's Profile") | Replies:2 Views:1366 | [Last Post](/forum/29-payment-methods/891475-customers-recently-been-receivin-error-message-for-american-express-transactions#275771 "I have reached back out to Authorize.net with your response, and they seemed to have found a solution ;)") by [onyc](/forum/user/26807-onyc "View onyc's Profile") 9 years 2 months ago | | [](/forum/25-install-update/890737-missing-ascend-descent-arrow#272007) | [missing ascend/ descent arrow](/forum/25-install-update/890737-missing-ascend-descent-arrow#272007 "-- url of the page with the problem -- : www.onychair.com/administrator/index.php...product&filter_id=73 -- HikaShop version -- : HikaShop 3.0.1 -- Joomla version -- : Joomla! 3.6.2 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0 This is missing ascend/ descent arrow. www.onychair.com/administrator/index.php...product&filter_id=73 I need to arrange which product is ontop like here: www.onychair.com/administrator/index.php...product&filter_id=40 When I brought it to the attention of my developer he stated that the field is visible only in the last category from the category tree. Do you have a fix for this?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 9 years 4 months ago, by [onyc](/forum/user/26807-onyc "View onyc's Profile") [Last Post](/forum/25-install-update/890737-missing-ascend-descent-arrow#272009 "Hello, 1 - I suppose that you're displaying all sub elements and you can't sort products from different categories. 2 - That issue is already reported and fixed in our side and a patch should be available in latest HikaShop 3.1.1 packages. Regards,") 9 years 4 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:1 Views:745 | [Last Post](/forum/25-install-update/890737-missing-ascend-descent-arrow#272009 "Hello, 1 - I suppose that you're displaying all sub elements and you can't sort products from different categories. 2 - That issue is already reported and fixed in our side and a patch should be available in latest HikaShop 3.1.1 packages. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 9 years 4 months ago | | [](/forum/26-product-category-display/888893-sale-countdown-timer#269698) | [Sale Countdown Timer](/forum/26-product-category-display/888893-sale-countdown-timer#269698 "Hello, How can I get this type of countdown? www.linkshe.com/peplum-waist-short-sleev...-blouse-g169400.html Is there a plugin for hikashop with countdown timer? Thanks") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 9 years 8 months ago, by [onyc](/forum/user/26807-onyc "View onyc's Profile") [Last Post](/forum/26-product-category-display/888893-sale-countdown-timer#269706 "Hello, "Sorry for late reply! Thanks about these! Option one seems easier:) Can I use this on multiple product? Will be great to merge it with a category so each product page has this!" => The option 1 can't be display thanks to a module, and you can pick this module for each product page in General HikaShop options, then Display tab, and go to "PRODUCT OPTIONS" part and use " Modules under the product page" to select which module you want display in each product page. "Will this do the same as option 2? extensions.joomla.org/extension/smart-countdown/" => Not sure to understand you well, for option 1 rather, right ? To use a plugin in a joomla module ? Regards") 9 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile") | Replies:4 Views:1484 | [Last Post](/forum/26-product-category-display/888893-sale-countdown-timer#269706 "Hello, "Sorry for late reply! Thanks about these! Option one seems easier:) Can I use this on multiple product? Will be great to merge it with a category so each product page has this!" => The option 1 can't be display thanks to a module, and you can pick this module for each product page in General HikaShop options, then Display tab, and go to "PRODUCT OPTIONS" part and use " Modules under the product page" to select which module you want display in each product page. "Will this do the same as option 2? extensions.joomla.org/extension/smart-countdown/" => Not sure to understand you well, for option 1 rather, right ? To use a plugin in a joomla module ? Regards") by [Philip](/forum/user/34318-philip "View Philip's Profile") 9 years 5 months ago | | [](/forum/26-product-category-display/888893-sale-countdown-timer#269697) | [Sale Countdown Timer](/forum/26-product-category-display/888893-sale-countdown-timer#269697 "Hello, How can I get this type of countdown? www.linkshe.com/peplum-waist-short-sleev...-blouse-g169400.html Is there a plugin for hikashop with countdown timer? Thanks") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 9 years 8 months ago, by [onyc](/forum/user/26807-onyc "View onyc's Profile") [Last Post](/forum/26-product-category-display/888893-sale-countdown-timer#269706 "Hello, "Sorry for late reply! Thanks about these! Option one seems easier:) Can I use this on multiple product? Will be great to merge it with a category so each product page has this!" => The option 1 can't be display thanks to a module, and you can pick this module for each product page in General HikaShop options, then Display tab, and go to "PRODUCT OPTIONS" part and use " Modules under the product page" to select which module you want display in each product page. "Will this do the same as option 2? extensions.joomla.org/extension/smart-countdown/" => Not sure to understand you well, for option 1 rather, right ? To use a plugin in a joomla module ? Regards") 9 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile") | Replies:4 Views:1484 | [Last Post](/forum/26-product-category-display/888893-sale-countdown-timer#269706 "Hello, "Sorry for late reply! Thanks about these! Option one seems easier:) Can I use this on multiple product? Will be great to merge it with a category so each product page has this!" => The option 1 can't be display thanks to a module, and you can pick this module for each product page in General HikaShop options, then Display tab, and go to "PRODUCT OPTIONS" part and use " Modules under the product page" to select which module you want display in each product page. "Will this do the same as option 2? extensions.joomla.org/extension/smart-countdown/" => Not sure to understand you well, for option 1 rather, right ? To use a plugin in a joomla module ? Regards") by [Philip](/forum/user/34318-philip "View Philip's Profile") 9 years 5 months ago | | [](/forum/27-checkout/889772-checkout-500-internal-server-error#269190) | [Checkout 500 Internal Server Error](/forum/27-checkout/889772-checkout-500-internal-server-error#269190 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6 Hello, We're facing a problem when a customer try to checkout without register it get 500 internal server error. The strange thing is that if the customer is registered he don't get 500 internal server. www.onychair.com/ Thanks") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 9 years 6 months ago, by [onyc](/forum/user/26807-onyc "View onyc's Profile") [Last Post](/forum/27-checkout/889772-checkout-500-internal-server-error#269191 "Hello, It's a step forward in the debug of your issue. Unfortunately, we still need to have the corresponding PHP Fatal error in order to know which is the incriminated file, which is the plugin with the problem. Regards,") 9 years 5 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:9 Views:1437 | [Last Post](/forum/27-checkout/889772-checkout-500-internal-server-error#269191 "Hello, It's a step forward in the debug of your issue. Unfortunately, we still need to have the corresponding PHP Fatal error in order to know which is the incriminated file, which is the plugin with the problem. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 9 years 5 months ago | | [](/forum/27-checkout/889772-checkout-500-internal-server-error#267880) | [Checkout 500 Internal Server Error](/forum/27-checkout/889772-checkout-500-internal-server-error#267880 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6 Hello, We're facing a problem when a customer try to checkout without register it get 500 internal server error. The strange thing is that if the customer is registered he don't get 500 internal server. www.onychair.com/ Thanks") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 9 years 6 months ago, by [onyc](/forum/user/26807-onyc "View onyc's Profile") [Last Post](/forum/27-checkout/889772-checkout-500-internal-server-error#269191 "Hello, It's a step forward in the debug of your issue. Unfortunately, we still need to have the corresponding PHP Fatal error in order to know which is the incriminated file, which is the plugin with the problem. Regards,") 9 years 5 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:9 Views:1437 | [Last Post](/forum/27-checkout/889772-checkout-500-internal-server-error#269191 "Hello, It's a step forward in the debug of your issue. Unfortunately, we still need to have the corresponding PHP Fatal error in order to know which is the incriminated file, which is the plugin with the problem. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 9 years 5 months ago | | [](/forum/27-checkout/889772-checkout-500-internal-server-error#267319) | [Checkout 500 Internal Server Error](/forum/27-checkout/889772-checkout-500-internal-server-error#267319 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6 Hello, We're facing a problem when a customer try to checkout without register it get 500 internal server error. The strange thing is that if the customer is registered he don't get 500 internal server. www.onychair.com/ Thanks") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 9 years 6 months ago, by [onyc](/forum/user/26807-onyc "View onyc's Profile") [Last Post](/forum/27-checkout/889772-checkout-500-internal-server-error#269191 "Hello, It's a step forward in the debug of your issue. Unfortunately, we still need to have the corresponding PHP Fatal error in order to know which is the incriminated file, which is the plugin with the problem. Regards,") 9 years 5 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:9 Views:1437 | [Last Post](/forum/27-checkout/889772-checkout-500-internal-server-error#269191 "Hello, It's a step forward in the debug of your issue. Unfortunately, we still need to have the corresponding PHP Fatal error in order to know which is the incriminated file, which is the plugin with the problem. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 9 years 5 months ago | | [](/forum/27-checkout/889772-checkout-500-internal-server-error#267202) | [Checkout 500 Internal Server Error](/forum/27-checkout/889772-checkout-500-internal-server-error#267202 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6 Hello, We're facing a problem when a customer try to checkout without register it get 500 internal server error. The strange thing is that if the customer is registered he don't get 500 internal server. www.onychair.com/ Thanks") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 9 years 6 months ago, by [onyc](/forum/user/26807-onyc "View onyc's Profile") [Last Post](/forum/27-checkout/889772-checkout-500-internal-server-error#269191 "Hello, It's a step forward in the debug of your issue. Unfortunately, we still need to have the corresponding PHP Fatal error in order to know which is the incriminated file, which is the plugin with the problem. Regards,") 9 years 5 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:9 Views:1437 | [Last Post](/forum/27-checkout/889772-checkout-500-internal-server-error#269191 "Hello, It's a step forward in the debug of your issue. Unfortunately, we still need to have the corresponding PHP Fatal error in order to know which is the incriminated file, which is the plugin with the problem. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 9 years 5 months ago | | [](/forum/27-checkout/889772-checkout-500-internal-server-error#267149) | [Checkout 500 Internal Server Error](/forum/27-checkout/889772-checkout-500-internal-server-error#267149 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6 Hello, We're facing a problem when a customer try to checkout without register it get 500 internal server error. The strange thing is that if the customer is registered he don't get 500 internal server. www.onychair.com/ Thanks") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 9 years 6 months ago, by [onyc](/forum/user/26807-onyc "View onyc's Profile") [Last Post](/forum/27-checkout/889772-checkout-500-internal-server-error#269191 "Hello, It's a step forward in the debug of your issue. Unfortunately, we still need to have the corresponding PHP Fatal error in order to know which is the incriminated file, which is the plugin with the problem. Regards,") 9 years 5 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:9 Views:1437 | [Last Post](/forum/27-checkout/889772-checkout-500-internal-server-error#269191 "Hello, It's a step forward in the debug of your issue. Unfortunately, we still need to have the corresponding PHP Fatal error in order to know which is the incriminated file, which is the plugin with the problem. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 9 years 5 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.183 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)