[Skip to main content](#vessel-content) # Profile for grayt7 ## [![grayt7's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar30010.jpg)](/forum/user/30010-grayt7 "View grayt7's Profile") **[ Offline](/forum/user/30010-grayt7)** - **User Type:** User - **Register Date:** 05 Dec 2013 - **Last login:** 1 week 1 day ago - **Time Zone:** UTC +0:00 - **Local Time:** 22:04 - **Posts:** 376 - **Profile views:** 709 - **Thank you received:** 7 - **Gender:** Male - **Birthdate:** 11 Oct 1978 - **Medals:** Hikashop Business [ Identity Web Design](http://www.identitywebdesign.com) - Posts # grayt7's recent posts (377 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371737) | [When going to the product page the page is blank - Joomlart T4 SEF](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371737 "-- url of the page with the problem -- : suffolkrecordssociety.com/publications/g...willows_1327_to_1559 -- HikaShop version -- : 6.4.1 -- Joomla version -- : 6.1 -- PHP version -- : 8.4 Hi, We have started to notice this over a few sites. Joomla 6 and latest hikashop has issues with the product page using Joomlart T4 framework.and SEF is turned on. Can something be done about this? It is only when SEF is turned on and the joomlart template is used. Any help would be appreciated as we use t$ a lot. Many thanks") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 1 week ago, by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") [Last Post](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371739 "Hi, There is no error message on the page indeed. And it works fine with the default template. So 2 things: - since it works fine when the template is not used, it's likely something linked to the template. Maybe you should check with their support, maybe they have a clue ? - since no error message displays on the page even though there is clearly a problem, it means that the hosting is configured to not display error messages. You'll have to contact your hosting support so that they can either tell you how to get access to the PHP error log, or how to activate the display of errors. Without the error message, it's difficult to say anything. It could come from anything.") 6 months 5 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:316 | [Last Post](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371739 "Hi, There is no error message on the page indeed. And it works fine with the default template. So 2 things: - since it works fine when the template is not used, it's likely something linked to the template. Maybe you should check with their support, maybe they have a clue ? - since no error message displays on the page even though there is clearly a problem, it means that the hosting is configured to not display error messages. You'll have to contact your hosting support so that they can either tell you how to get access to the PHP error log, or how to activate the display of errors. Without the error message, it's difficult to say anything. It could come from anything.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 5 days ago | | [](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371715) | [When going to the product page the page is blank - Joomlart T4 SEF](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371715 "-- url of the page with the problem -- : suffolkrecordssociety.com/publications/g...willows_1327_to_1559 -- HikaShop version -- : 6.4.1 -- Joomla version -- : 6.1 -- PHP version -- : 8.4 Hi, We have started to notice this over a few sites. Joomla 6 and latest hikashop has issues with the product page using Joomlart T4 framework.and SEF is turned on. Can something be done about this? It is only when SEF is turned on and the joomlart template is used. Any help would be appreciated as we use t$ a lot. Many thanks") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 1 week ago, by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") [Last Post](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371739 "Hi, There is no error message on the page indeed. And it works fine with the default template. So 2 things: - since it works fine when the template is not used, it's likely something linked to the template. Maybe you should check with their support, maybe they have a clue ? - since no error message displays on the page even though there is clearly a problem, it means that the hosting is configured to not display error messages. You'll have to contact your hosting support so that they can either tell you how to get access to the PHP error log, or how to activate the display of errors. Without the error message, it's difficult to say anything. It could come from anything.") 6 months 5 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:316 | [Last Post](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371739 "Hi, There is no error message on the page indeed. And it works fine with the default template. So 2 things: - since it works fine when the template is not used, it's likely something linked to the template. Maybe you should check with their support, maybe they have a clue ? - since no error message displays on the page even though there is clearly a problem, it means that the hosting is configured to not display error messages. You'll have to contact your hosting support so that they can either tell you how to get access to the PHP error log, or how to activate the display of errors. Without the error message, it's difficult to say anything. It could come from anything.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 5 days ago | | [](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371705) | [When going to the product page the page is blank - Joomlart T4 SEF](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371705 "-- url of the page with the problem -- : suffolkrecordssociety.com/publications/g...willows_1327_to_1559 -- HikaShop version -- : 6.4.1 -- Joomla version -- : 6.1 -- PHP version -- : 8.4 Hi, We have started to notice this over a few sites. Joomla 6 and latest hikashop has issues with the product page using Joomlart T4 framework.and SEF is turned on. Can something be done about this? It is only when SEF is turned on and the joomlart template is used. Any help would be appreciated as we use t$ a lot. Many thanks") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 months 1 week ago, by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") [Last Post](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371739 "Hi, There is no error message on the page indeed. And it works fine with the default template. So 2 things: - since it works fine when the template is not used, it's likely something linked to the template. Maybe you should check with their support, maybe they have a clue ? - since no error message displays on the page even though there is clearly a problem, it means that the hosting is configured to not display error messages. You'll have to contact your hosting support so that they can either tell you how to get access to the PHP error log, or how to activate the display of errors. Without the error message, it's difficult to say anything. It could come from anything.") 6 months 5 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:316 | [Last Post](/forum/25-install-update/910482-when-going-to-the-product-page-the-page-is-blank-joomlart-t4-sef#371739 "Hi, There is no error message on the page indeed. And it works fine with the default template. So 2 things: - since it works fine when the template is not used, it's likely something linked to the template. Maybe you should check with their support, maybe they have a clue ? - since no error message displays on the page even though there is clearly a problem, it means that the hosting is configured to not display error messages. You'll have to contact your hosting support so that they can either tell you how to get access to the PHP error log, or how to activate the display of errors. Without the error message, it's difficult to say anything. It could come from anything.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 5 days ago | | [](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370044) | [VAT issue on volume price pointed products](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370044 "When having multiple price points for volume of products the VAT doesn't seem to be calculating correctly. What could be wrong please?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 9 months 2 weeks ago, by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") [Last Post](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370063 "Hi, Thank you for your access. I was able to understand the issue and I've made a patch on our end. Update to HikaShop 6.2.0 and you'll get the patch for the issue.") 9 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:397 | [Last Post](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370063 "Hi, Thank you for your access. I was able to understand the issue and I've made a patch on our end. Update to HikaShop 6.2.0 and you'll get the patch for the issue.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 months 2 weeks ago | | [](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370025) | [VAT issue on volume price pointed products](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370025 "When having multiple price points for volume of products the VAT doesn't seem to be calculating correctly. What could be wrong please?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 9 months 2 weeks ago, by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") [Last Post](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370063 "Hi, Thank you for your access. I was able to understand the issue and I've made a patch on our end. Update to HikaShop 6.2.0 and you'll get the patch for the issue.") 9 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:397 | [Last Post](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370063 "Hi, Thank you for your access. I was able to understand the issue and I've made a patch on our end. Update to HikaShop 6.2.0 and you'll get the patch for the issue.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 months 2 weeks ago | | [](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370011) | [VAT issue on volume price pointed products](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370011 "When having multiple price points for volume of products the VAT doesn't seem to be calculating correctly. What could be wrong please?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 9 months 2 weeks ago, by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") [Last Post](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370063 "Hi, Thank you for your access. I was able to understand the issue and I've made a patch on our end. Update to HikaShop 6.2.0 and you'll get the patch for the issue.") 9 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:397 | [Last Post](/forum/25-install-update/910033-vat-issue-on-volume-price-pointed-products#370063 "Hi, Thank you for your access. I was able to understand the issue and I've made a patch on our end. Update to HikaShop 6.2.0 and you'll get the patch for the issue.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 months 2 weeks ago | | [](/forum/25-install-update/909796-paypal-gateway-not-working#368991) | [PayPal gateway not working](/forum/25-install-update/909796-paypal-gateway-not-working#368991 "-- HikaShop version -- : 6.1 -- Joomla version -- : 5.3.4 -- PHP version -- : 8.4 Hey, I have an odd error on the site. PayPal does work but after payment it goes to an error page (See screenshots). There are no overrides and I have tested on the default template. Also, sometimes, payment is taken, even though the message is "The payment request was refused by PayPal" Can you please help me try to get to the bottom of this please? Many thanks.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 2 weeks ago, by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") [Last Post](/forum/25-install-update/909796-paypal-gateway-not-working#368993 "Hi, The console indicates there is a PHP error. You can see at the bottom left corner of your screenshot the text "SyntaxError: Unexpected token" which points at a PHP error, when it is expecting a JSON text to be returned by the server. This is probably linked to the error you had in your second screenshot in your first message. Are you not able to reproduce it with the "debug" setting of the Joomla configuration page activated ? The extra details would allow us to tell you what to do. Otherwise, PHP error log should also contain the full error message if you have access to it. And if nothing is possible, please provide a backend access via our contact form so that we can directly reproduce the issue on your website and investigate deeper.") 1 year 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:481 | [Last Post](/forum/25-install-update/909796-paypal-gateway-not-working#368993 "Hi, The console indicates there is a PHP error. You can see at the bottom left corner of your screenshot the text "SyntaxError: Unexpected token" which points at a PHP error, when it is expecting a JSON text to be returned by the server. This is probably linked to the error you had in your second screenshot in your first message. Are you not able to reproduce it with the "debug" setting of the Joomla configuration page activated ? The extra details would allow us to tell you what to do. Otherwise, PHP error log should also contain the full error message if you have access to it. And if nothing is possible, please provide a backend access via our contact form so that we can directly reproduce the issue on your website and investigate deeper.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 2 weeks ago | | [](/forum/25-install-update/909796-paypal-gateway-not-working#368986) | [PayPal gateway not working](/forum/25-install-update/909796-paypal-gateway-not-working#368986 "-- HikaShop version -- : 6.1 -- Joomla version -- : 5.3.4 -- PHP version -- : 8.4 Hey, I have an odd error on the site. PayPal does work but after payment it goes to an error page (See screenshots). There are no overrides and I have tested on the default template. Also, sometimes, payment is taken, even though the message is "The payment request was refused by PayPal" Can you please help me try to get to the bottom of this please? Many thanks.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 2 weeks ago, by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") [Last Post](/forum/25-install-update/909796-paypal-gateway-not-working#368993 "Hi, The console indicates there is a PHP error. You can see at the bottom left corner of your screenshot the text "SyntaxError: Unexpected token" which points at a PHP error, when it is expecting a JSON text to be returned by the server. This is probably linked to the error you had in your second screenshot in your first message. Are you not able to reproduce it with the "debug" setting of the Joomla configuration page activated ? The extra details would allow us to tell you what to do. Otherwise, PHP error log should also contain the full error message if you have access to it. And if nothing is possible, please provide a backend access via our contact form so that we can directly reproduce the issue on your website and investigate deeper.") 1 year 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:481 | [Last Post](/forum/25-install-update/909796-paypal-gateway-not-working#368993 "Hi, The console indicates there is a PHP error. You can see at the bottom left corner of your screenshot the text "SyntaxError: Unexpected token" which points at a PHP error, when it is expecting a JSON text to be returned by the server. This is probably linked to the error you had in your second screenshot in your first message. Are you not able to reproduce it with the "debug" setting of the Joomla configuration page activated ? The extra details would allow us to tell you what to do. Otherwise, PHP error log should also contain the full error message if you have access to it. And if nothing is possible, please provide a backend access via our contact form so that we can directly reproduce the issue on your website and investigate deeper.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 2 weeks ago | | [](/forum/25-install-update/909611-carosel-repeat-error#368041) | [carosel repeat error](/forum/25-install-update/909611-carosel-repeat-error#368041 "-- Joomla version -- : 5.3.2 -- PHP version -- : 8.3 Hey, The carosel on the supplied page will not repeat - desktop issue.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 3 months ago, by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") [Last Post](/forum/25-install-update/909611-carosel-repeat-error#368042 "Hi, This comes from this limitation of the Swiper carousel system we're using in HikaShop: github.com/nolimits4web/swiper/issues/6471 Since version 9 (we're using version 10), you need at least twice the amount of elements displayed for the loop to be able to happen. On your page, you have 4 elements displayed for a total of 6 elements. That's why the slide is not repeating. So, there are several solutions here: - reduce the number of elements displayed - increase total number of elements loaded by the module - add an entry with the namekey carousel_version and the value owl in the hikashop_config table via your PHPMyAdmin in order to switch to the OWL carousel library HikaShop implemented before switching to Swiper. I don't recommend this last solution as the OWL carousel library is old (not updated for 7 years now), requires jquery (swiper doesn't), and it is bulkier, and slower.") 1 year 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:935 | [Last Post](/forum/25-install-update/909611-carosel-repeat-error#368042 "Hi, This comes from this limitation of the Swiper carousel system we're using in HikaShop: github.com/nolimits4web/swiper/issues/6471 Since version 9 (we're using version 10), you need at least twice the amount of elements displayed for the loop to be able to happen. On your page, you have 4 elements displayed for a total of 6 elements. That's why the slide is not repeating. So, there are several solutions here: - reduce the number of elements displayed - increase total number of elements loaded by the module - add an entry with the namekey carousel_version and the value owl in the hikashop_config table via your PHPMyAdmin in order to switch to the OWL carousel library HikaShop implemented before switching to Swiper. I don't recommend this last solution as the OWL carousel library is old (not updated for 7 years now), requires jquery (swiper doesn't), and it is bulkier, and slower.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 3 months ago | | [](/forum/36-reports-statistics/909441-ho-do-i-report-on-just-shipping#367226) | [Ho do I report on JUST shipping](/forum/36-reports-statistics/909441-ho-do-i-report-on-just-shipping#367226 "Hi, How can I get the total sales of shipping during a given period please? Many thanks.") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 1 year 5 months ago, by [grayt7](/forum/user/30010-grayt7 "View grayt7's Profile") [Last Post](/forum/36-reports-statistics/909441-ho-do-i-report-on-just-shipping#367228 "Hi, There is no mechanism to do that just in HikaShop. What you can do is this: - use the order status filter and the start and end date filters on the orders listing in the backend, so that you only see the orders you want to be taken into account for that total. - click on the "export" button. That will give you a CSV file with all the data of all the orders based on the selected filters. - open that CSV file with Excel or LibreOffice Calc. - search for the "order_shipping_price" column which contains the shipping fee for each order - use the "sum" function on the column to get the total at the bottom: support.microsoft.com/en-us/office/sum-f...80-8f32-07b23e057f89") 1 year 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:1006 | [Last Post](/forum/36-reports-statistics/909441-ho-do-i-report-on-just-shipping#367228 "Hi, There is no mechanism to do that just in HikaShop. What you can do is this: - use the order status filter and the start and end date filters on the orders listing in the backend, so that you only see the orders you want to be taken into account for that total. - click on the "export" button. That will give you a CSV file with all the data of all the orders based on the selected filters. - open that CSV file with Excel or LibreOffice Calc. - search for the "order_shipping_price" column which contains the shipping fee for each order - use the "sum" function on the column to get the total at the bottom: support.microsoft.com/en-us/office/sum-f...80-8f32-07b23e057f89") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 5 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.086 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)