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# Profile for sbuffington
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[](/forum/user/31091-sbuffington "View sbuffington's Profile")
**[ Offline](/forum/user/31091-sbuffington)**
- **User Type:** User
- **Register Date:** 10 Feb 2014
- **Last login:** 9 years 11 months ago
- **Time Zone:** UTC +0:00
- **Local Time:** 20:36
- **Posts:** 2
- **Profile views:** 39
- **Gender:** Unknown
- **Birthdate:** Unknown
- Posts
# sbuffington's recent posts (2 messages )
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| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/35-orders-management/885265-how-to-reset-a-customers-downloads-for-an-item#244008) | [How to reset a customer's downloads for an item?](/forum/35-orders-management/885265-how-to-reset-a-customers-downloads-for-an-item#244008 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 I have a customer who purchased a digital download that was limited to two downloads per purchase. She claims that it never allowed her to download it and when I check her order in the back end it says max downloads has been reached and then a trash can icon on her statement. How do I reset her downloads so she can attempt to download it again?") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 10 years 4 months ago, by [sbuffington](/forum/user/31091-sbuffington "View sbuffington's Profile") [Last Post](/forum/35-orders-management/885265-how-to-reset-a-customers-downloads-for-an-item#244014 "Hi, If it says that two downloads were made, it means that the person must have clicked twice on the download link. The person must have done it without realising what she was doing. There is nothing in the interface to reset the download count for an order. You'll have to run the MySQL query below through your PHPMyAdmin: DELETE FROM #__hikashop_download WHERE order_id = XXX; where #__ is to be replaced with your table prefix (that you can find in the Joomla configuration) and XXX to be replaced with the ID of the order.") 10 years 4 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:665 | [Last Post](/forum/35-orders-management/885265-how-to-reset-a-customers-downloads-for-an-item#244014 "Hi, If it says that two downloads were made, it means that the person must have clicked twice on the download link. The person must have done it without realising what she was doing. There is nothing in the interface to reset the download count for an order. You'll have to run the MySQL query below through your PHPMyAdmin: DELETE FROM #__hikashop_download WHERE order_id = XXX; where #__ is to be replaced with your table prefix (that you can find in the Joomla configuration) and XXX to be replaced with the ID of the order.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 4 months ago |
| [](/forum/26-product-category-display/873074-page-showing-products-in-1-column-but-set-to-3#180038) | [Page showing products in 1 column but set to 3](/forum/26-product-category-display/873074-page-showing-products-in-1-column-but-set-to-3#180038 "-- url of the page with the problem -- : www.toolsforpositivechange.com/index.php...es/category/12-books -- HikaShop version -- : 2.3.4 -- Joomla version -- : 2.5.27 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Chrome I am having an issue where the products are being displayed in a single column when I have the Number of Columns setting set to 3 and number of items to 20. I also have bootstrap design turned on. I have also noticed that no matter whether I use our old css or the default css each item shows up with the ul bullet next to it. Any idea what I need to do to clean this up?") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 11 years 11 months ago, by [sbuffington](/forum/user/31091-sbuffington "View sbuffington's Profile") [Last Post](/forum/26-product-category-display/873074-page-showing-products-in-1-column-but-set-to-3#180075 "Hi, Turn off the "use bootstrap design" option and it will display properly. That's because your Joomla template is not compatible with bootstrap v2 which is a requirement in order to turn on that option if you want the display to work properly.") 11 years 11 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:313 | [Last Post](/forum/26-product-category-display/873074-page-showing-products-in-1-column-but-set-to-3#180075 "Hi, Turn off the "use bootstrap design" option and it will display properly. That's because your Joomla template is not compatible with bootstrap v2 which is a requirement in order to turn on that option if you want the display to work properly.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 years 11 months ago |
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