[Skip to main content](#vessel-content) # Profile for emcguire ## [![emcguire's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32037-emcguire "View emcguire's Profile") **[ Offline](/forum/user/32037-emcguire)** - **User Type:** User - **Register Date:** 05 Apr 2014 - **Last login:** 6 years 6 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 06:06 - **Posts:** 10 - **Profile views:** 104 - **Thank you received:** 1 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # emcguire's recent posts (10 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/35-orders-management/899786-inventory-count-issue#318868) | [Inventory count Issue](/forum/35-orders-management/899786-inventory-count-issue#318868 "-- url of the page with the problem -- : theblitz.com/index.php/features/blitzgea...ally-distant-t-shirt -- HikaShop version -- : 4.3.0 -- Joomla version -- : ‎3.9.15 -- PHP version -- : 7.2.29 -- Browser(s) name and version -- : Chrome 81.0.4044.129 -- Error-message(debug-mod must be tuned on) -- : No Error Hi, I have discovered that my Hika shop is not counting inventory properly after sales. I have a shirt for sale with different sizes. I have all the sizes in the variants section with the correct count of inventory. For some reason, after making sales the inventory does not reduce after sales. This is inconsistent. sometimes it does, other times it doesn't. After some inspection, I may have found the issue. there are orders in hika that are listed as "cancelled" but are actually fulfilled. so the buyer has purchased the shirt, the paypal payment goes through, I get the paypal notification, I look at the order that was paid for and the order is listed in my orders in hika as "Cancelled" and the inventory for that sale is not updated. Any idea why that is happening? We have ran into some inventory issues from selling stock we don't have, I am now having to monitor it manually and update the inventory as orders come in - very time consuming. Again - its not every order - some go through fine and order is "confirmed" and inventory is updated - but others are not - it's not consistent. any suggestions would be appreciated.") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 6 years 6 months ago, by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") [Last Post](/forum/35-orders-management/899786-inventory-count-issue#318891 "Hi, This is the payment notification email you get from PayPal. But HikaShop also sends its own payment notification email when PayPal contacts it to tell it that the payment is made. Since you don't get that email, please check under the Customers>Emails history menu for these "payment notification" emails. If you have them there, then check what they are saying. They should tell you what's wrong. Since the status is correctly changed with some orders and not with others, the only thing I can think of is that you filled the "IPs" setting of your PayPal payment method with a list of IP addresses of PayPal notification servers, but since then, they added new servers, and thus new IPs, which aren't in that list. I would recommend to leave that setting empty, as it is by default if you have it filled, and it should help.") 6 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:740 | [Last Post](/forum/35-orders-management/899786-inventory-count-issue#318891 "Hi, This is the payment notification email you get from PayPal. But HikaShop also sends its own payment notification email when PayPal contacts it to tell it that the payment is made. Since you don't get that email, please check under the Customers>Emails history menu for these "payment notification" emails. If you have them there, then check what they are saying. They should tell you what's wrong. Since the status is correctly changed with some orders and not with others, the only thing I can think of is that you filled the "IPs" setting of your PayPal payment method with a list of IP addresses of PayPal notification servers, but since then, they added new servers, and thus new IPs, which aren't in that list. I would recommend to leave that setting empty, as it is by default if you have it filled, and it should help.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 years 6 months ago | | [](/forum/35-orders-management/899786-inventory-count-issue#318846) | [Inventory count Issue](/forum/35-orders-management/899786-inventory-count-issue#318846 "-- url of the page with the problem -- : theblitz.com/index.php/features/blitzgea...ally-distant-t-shirt -- HikaShop version -- : 4.3.0 -- Joomla version -- : ‎3.9.15 -- PHP version -- : 7.2.29 -- Browser(s) name and version -- : Chrome 81.0.4044.129 -- Error-message(debug-mod must be tuned on) -- : No Error Hi, I have discovered that my Hika shop is not counting inventory properly after sales. I have a shirt for sale with different sizes. I have all the sizes in the variants section with the correct count of inventory. For some reason, after making sales the inventory does not reduce after sales. This is inconsistent. sometimes it does, other times it doesn't. After some inspection, I may have found the issue. there are orders in hika that are listed as "cancelled" but are actually fulfilled. so the buyer has purchased the shirt, the paypal payment goes through, I get the paypal notification, I look at the order that was paid for and the order is listed in my orders in hika as "Cancelled" and the inventory for that sale is not updated. Any idea why that is happening? We have ran into some inventory issues from selling stock we don't have, I am now having to monitor it manually and update the inventory as orders come in - very time consuming. Again - its not every order - some go through fine and order is "confirmed" and inventory is updated - but others are not - it's not consistent. any suggestions would be appreciated.") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 6 years 6 months ago, by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") [Last Post](/forum/35-orders-management/899786-inventory-count-issue#318891 "Hi, This is the payment notification email you get from PayPal. But HikaShop also sends its own payment notification email when PayPal contacts it to tell it that the payment is made. Since you don't get that email, please check under the Customers>Emails history menu for these "payment notification" emails. If you have them there, then check what they are saying. They should tell you what's wrong. Since the status is correctly changed with some orders and not with others, the only thing I can think of is that you filled the "IPs" setting of your PayPal payment method with a list of IP addresses of PayPal notification servers, but since then, they added new servers, and thus new IPs, which aren't in that list. I would recommend to leave that setting empty, as it is by default if you have it filled, and it should help.") 6 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:740 | [Last Post](/forum/35-orders-management/899786-inventory-count-issue#318891 "Hi, This is the payment notification email you get from PayPal. But HikaShop also sends its own payment notification email when PayPal contacts it to tell it that the payment is made. Since you don't get that email, please check under the Customers>Emails history menu for these "payment notification" emails. If you have them there, then check what they are saying. They should tell you what's wrong. Since the status is correctly changed with some orders and not with others, the only thing I can think of is that you filled the "IPs" setting of your PayPal payment method with a list of IP addresses of PayPal notification servers, but since then, they added new servers, and thus new IPs, which aren't in that list. I would recommend to leave that setting empty, as it is by default if you have it filled, and it should help.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 years 6 months ago | | [](/forum/35-orders-management/899786-inventory-count-issue#318820) | [Inventory count Issue](/forum/35-orders-management/899786-inventory-count-issue#318820 "-- url of the page with the problem -- : theblitz.com/index.php/features/blitzgea...ally-distant-t-shirt -- HikaShop version -- : 4.3.0 -- Joomla version -- : ‎3.9.15 -- PHP version -- : 7.2.29 -- Browser(s) name and version -- : Chrome 81.0.4044.129 -- Error-message(debug-mod must be tuned on) -- : No Error Hi, I have discovered that my Hika shop is not counting inventory properly after sales. I have a shirt for sale with different sizes. I have all the sizes in the variants section with the correct count of inventory. For some reason, after making sales the inventory does not reduce after sales. This is inconsistent. sometimes it does, other times it doesn't. After some inspection, I may have found the issue. there are orders in hika that are listed as "cancelled" but are actually fulfilled. so the buyer has purchased the shirt, the paypal payment goes through, I get the paypal notification, I look at the order that was paid for and the order is listed in my orders in hika as "Cancelled" and the inventory for that sale is not updated. Any idea why that is happening? We have ran into some inventory issues from selling stock we don't have, I am now having to monitor it manually and update the inventory as orders come in - very time consuming. Again - its not every order - some go through fine and order is "confirmed" and inventory is updated - but others are not - it's not consistent. any suggestions would be appreciated.") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 6 years 6 months ago, by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") [Last Post](/forum/35-orders-management/899786-inventory-count-issue#318891 "Hi, This is the payment notification email you get from PayPal. But HikaShop also sends its own payment notification email when PayPal contacts it to tell it that the payment is made. Since you don't get that email, please check under the Customers>Emails history menu for these "payment notification" emails. If you have them there, then check what they are saying. They should tell you what's wrong. Since the status is correctly changed with some orders and not with others, the only thing I can think of is that you filled the "IPs" setting of your PayPal payment method with a list of IP addresses of PayPal notification servers, but since then, they added new servers, and thus new IPs, which aren't in that list. I would recommend to leave that setting empty, as it is by default if you have it filled, and it should help.") 6 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:740 | [Last Post](/forum/35-orders-management/899786-inventory-count-issue#318891 "Hi, This is the payment notification email you get from PayPal. But HikaShop also sends its own payment notification email when PayPal contacts it to tell it that the payment is made. Since you don't get that email, please check under the Customers>Emails history menu for these "payment notification" emails. If you have them there, then check what they are saying. They should tell you what's wrong. Since the status is correctly changed with some orders and not with others, the only thing I can think of is that you filled the "IPs" setting of your PayPal payment method with a list of IP addresses of PayPal notification servers, but since then, they added new servers, and thus new IPs, which aren't in that list. I would recommend to leave that setting empty, as it is by default if you have it filled, and it should help.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 years 6 months ago | | [](/forum/35-orders-management/899786-inventory-count-issue#318816) | [Inventory count Issue](/forum/35-orders-management/899786-inventory-count-issue#318816 "-- url of the page with the problem -- : theblitz.com/index.php/features/blitzgea...ally-distant-t-shirt -- HikaShop version -- : 4.3.0 -- Joomla version -- : ‎3.9.15 -- PHP version -- : 7.2.29 -- Browser(s) name and version -- : Chrome 81.0.4044.129 -- Error-message(debug-mod must be tuned on) -- : No Error Hi, I have discovered that my Hika shop is not counting inventory properly after sales. I have a shirt for sale with different sizes. I have all the sizes in the variants section with the correct count of inventory. For some reason, after making sales the inventory does not reduce after sales. This is inconsistent. sometimes it does, other times it doesn't. After some inspection, I may have found the issue. there are orders in hika that are listed as "cancelled" but are actually fulfilled. so the buyer has purchased the shirt, the paypal payment goes through, I get the paypal notification, I look at the order that was paid for and the order is listed in my orders in hika as "Cancelled" and the inventory for that sale is not updated. Any idea why that is happening? We have ran into some inventory issues from selling stock we don't have, I am now having to monitor it manually and update the inventory as orders come in - very time consuming. Again - its not every order - some go through fine and order is "confirmed" and inventory is updated - but others are not - it's not consistent. any suggestions would be appreciated.") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 6 years 6 months ago, by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") [Last Post](/forum/35-orders-management/899786-inventory-count-issue#318891 "Hi, This is the payment notification email you get from PayPal. But HikaShop also sends its own payment notification email when PayPal contacts it to tell it that the payment is made. Since you don't get that email, please check under the Customers>Emails history menu for these "payment notification" emails. If you have them there, then check what they are saying. They should tell you what's wrong. Since the status is correctly changed with some orders and not with others, the only thing I can think of is that you filled the "IPs" setting of your PayPal payment method with a list of IP addresses of PayPal notification servers, but since then, they added new servers, and thus new IPs, which aren't in that list. I would recommend to leave that setting empty, as it is by default if you have it filled, and it should help.") 6 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:740 | [Last Post](/forum/35-orders-management/899786-inventory-count-issue#318891 "Hi, This is the payment notification email you get from PayPal. But HikaShop also sends its own payment notification email when PayPal contacts it to tell it that the payment is made. Since you don't get that email, please check under the Customers>Emails history menu for these "payment notification" emails. If you have them there, then check what they are saying. They should tell you what's wrong. Since the status is correctly changed with some orders and not with others, the only thing I can think of is that you filled the "IPs" setting of your PayPal payment method with a list of IP addresses of PayPal notification servers, but since then, they added new servers, and thus new IPs, which aren't in that list. I would recommend to leave that setting empty, as it is by default if you have it filled, and it should help.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 years 6 months ago | | [](/forum/28-shipping-methods/867713-fedex-shipping-question#153774) | [FedEx Shipping Question](/forum/28-shipping-methods/867713-fedex-shipping-question#153774 "Just a general question about shipping, particularly about FedEx. Everything is working just fine in test environment. I signed up for the Test API keys and such thru FedEx web services, and...") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 12 years 6 months ago, by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") [Last Post](/forum/28-shipping-methods/867713-fedex-shipping-question#258203 "Hi, The plugin is indeed made to work in production mode since that doesn't change anything regarding the calculations and it necessary anyway in the end.") 9 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:1514 | [Last Post](/forum/28-shipping-methods/867713-fedex-shipping-question#258203 "Hi, The plugin is indeed made to work in production mode since that doesn't change anything regarding the calculations and it necessary anyway in the end.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 10 months ago | | [](/forum/28-shipping-methods/867713-fedex-shipping-question#153631) | [FedEx Shipping Question](/forum/28-shipping-methods/867713-fedex-shipping-question#153631 "Just a general question about shipping, particularly about FedEx. Everything is working just fine in test environment. I signed up for the Test API keys and such thru FedEx web services, and...") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 12 years 6 months ago, by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") [Last Post](/forum/28-shipping-methods/867713-fedex-shipping-question#258203 "Hi, The plugin is indeed made to work in production mode since that doesn't change anything regarding the calculations and it necessary anyway in the end.") 9 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:1514 | [Last Post](/forum/28-shipping-methods/867713-fedex-shipping-question#258203 "Hi, The plugin is indeed made to work in production mode since that doesn't change anything regarding the calculations and it necessary anyway in the end.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 10 months ago | | [](/forum/28-shipping-methods/867492-fedex-ground-not-displaying#152507) | [FedEx Ground Not Displaying](/forum/28-shipping-methods/867492-fedex-ground-not-displaying#152507 "first off - sorry for the double post, I realized that I put this in the wrong category. -- HikaShop version -- :HikaShop Starter: 2.3.0 -- Joomla version -- : 2.5.19 -- PHP version -- : 5.4.10 I have searched the forum for this issue, I have seen some issues with FedEx ground not displaying. I have tried several of the fixes, one of which actually fixed the authentication issue (fedex has changed their wdsl location) , so thats working, but I am still having the issue of FedEx Ground not being an option when it should be. I have tried checking both FedEx Ground and FedEx Ground (Home Delivery) and I can get almost all other options to display (2 day, etc..) , but neither of the Ground options will display, I am testing with a product that does have a width, height and weight, and I can get UPS ground to work but my client uses FedEx. I can make adjustments to the code if needed if I know where its needed. Im not sure what screen caps could be helpful but Ive included my shipping settings") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 12 years 6 months ago, by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") [Last Post](/forum/28-shipping-methods/867492-fedex-ground-not-displaying#152507 "Well, after messing with this for days, 5 minutes after posting this, I simply, on a whim, changed the "packaging" option from FedEx Box to "your packaging" and FedEx ground showed up. It must have...") 12 years 6 months ago by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") | Replies:1 Views:871 | [Last Post](/forum/28-shipping-methods/867492-fedex-ground-not-displaying#152507 "Well, after messing with this for days, 5 minutes after posting this, I simply, on a whim, changed the "packaging" option from FedEx Box to "your packaging" and FedEx ground showed up. It must have...") by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") 12 years 6 months ago | | [](/forum/28-shipping-methods/867492-fedex-ground-not-displaying#152506) | [FedEx Ground Not Displaying](/forum/28-shipping-methods/867492-fedex-ground-not-displaying#152506 "first off - sorry for the double post, I realized that I put this in the wrong category. -- HikaShop version -- :HikaShop Starter: 2.3.0 -- Joomla version -- : 2.5.19 -- PHP version -- : 5.4.10 I have searched the forum for this issue, I have seen some issues with FedEx ground not displaying. I have tried several of the fixes, one of which actually fixed the authentication issue (fedex has changed their wdsl location) , so thats working, but I am still having the issue of FedEx Ground not being an option when it should be. I have tried checking both FedEx Ground and FedEx Ground (Home Delivery) and I can get almost all other options to display (2 day, etc..) , but neither of the Ground options will display, I am testing with a product that does have a width, height and weight, and I can get UPS ground to work but my client uses FedEx. I can make adjustments to the code if needed if I know where its needed. Im not sure what screen caps could be helpful but Ive included my shipping settings") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 12 years 6 months ago, by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") [Last Post](/forum/28-shipping-methods/867492-fedex-ground-not-displaying#152507 "Well, after messing with this for days, 5 minutes after posting this, I simply, on a whim, changed the "packaging" option from FedEx Box to "your packaging" and FedEx ground showed up. It must have...") 12 years 6 months ago by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") | Replies:1 Views:871 | [Last Post](/forum/28-shipping-methods/867492-fedex-ground-not-displaying#152507 "Well, after messing with this for days, 5 minutes after posting this, I simply, on a whim, changed the "packaging" option from FedEx Box to "your packaging" and FedEx ground showed up. It must have...") by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") 12 years 6 months ago | | [](/forum/4-how-to/84253-fedex-shipping-test-environment#152208) | [FedEx shipping test environment?](/forum/4-how-to/84253-fedex-shipping-test-environment#152208 "Hi, I've setup the FedEx shipping plugin, but can not get it to pass authorization. When I display the order's shipping page, I get the message "FEDEX Authentication Failed". I have entered the test account credentials (account #, meter #, API Key, password, etc.) in the config. I do not see anywhere in the config page to select a test environment or to specify the URL for the web calls. I need to do quite a bit of testing before going "live", and don't want to end up with a lot of charges that have to be reversed on the real account. How do I get the test environment to work? Thanks! UPDATE: I was able to get it to signin properly with FedEx by chaning the url in the wsdl file at line 4865: Now it displays rates, but it complains that I need to resend the request With Home delivery selected -- nothing has been selected yet, that's what will happen on this form. It does list several rates, but doesn't have any radio buttons to select a shipping choice.") Category: [How to?](/forum/4-how-to "If you didn't find the answer on our documentation neither on existing posts, please ask your question here.") Topic started 13 years 4 months ago, by [sloanthrasher](/forum/user/1156-sloanthrasher "View sloanthrasher's Profile") [Last Post](/forum/4-how-to/84253-fedex-shipping-test-environment#152208 "Thank you! sloanthrasher! I was having same exact issue with authentication. FedEx has recently changed their web service. I saw your explanation for changing the "address location" in the wdsl file and implemented it and it works now... excellent find my friend. I think im using the current (free) version of hikashop, this change will HAVE to be made in the code if you want FedEx Webservices to work. Thanks again!") 12 years 6 months ago by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") | Replies:6 Views:1671 | [Last Post](/forum/4-how-to/84253-fedex-shipping-test-environment#152208 "Thank you! sloanthrasher! I was having same exact issue with authentication. FedEx has recently changed their web service. I saw your explanation for changing the "address location" in the wdsl file and implemented it and it works now... excellent find my friend. I think im using the current (free) version of hikashop, this change will HAVE to be made in the code if you want FedEx Webservices to work. Thanks again!") by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") 12 years 6 months ago | | [](/forum/26-product-category-display/867210-user-entered-custom-field-for-product#151011) | [User entered custom field for product](/forum/26-product-category-display/867210-user-entered-custom-field-for-product#151011 "-- HikaShop version -- : 2.3.0 Starter -- Joomla version -- : 2.5 -- PHP version -- : 5.4.10 Is it possible to have a user enter a custom value on a product? I have air filters that are calculated by square inch. Users will select a range (ie: 200-249 is $12.00) but I need them to put in the actual value of their air-filter (ie: 225), So I know which size they want in that range. I cannot figure out how to do that but I've seen it done on other hika shop sites... Thanks") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 12 years 7 months ago, by [emcguire](/forum/user/32037-emcguire "View emcguire's Profile") [Last Post](/forum/26-product-category-display/867210-user-entered-custom-field-for-product#151041 "Hi, Yes, that's possible with the Business edition of HikaShop by creating a custom field of the table "item" via the menu Display>Custom fields.") 12 years 7 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:500 | [Last Post](/forum/26-product-category-display/867210-user-entered-custom-field-for-product#151041 "Hi, Yes, that's possible with the Business edition of HikaShop by creating a custom field of the table "item" via the menu Display>Custom fields.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 12 years 7 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.083 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)