[Skip to main content](#vessel-content) # Profile for ttheis ## [![ttheis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32408-ttheis "View ttheis's Profile") **[ Offline](/forum/user/32408-ttheis)** - **User Type:** User - **Register Date:** 30 Apr 2014 - **Last login:** 6 years 8 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 11:57 - **Posts:** 9 - **Profile views:** 57 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # ttheis recent posts (9 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/25-install-update/899199-shipping-address-not-shown-in-back-end-shows-shop-address-instead#315786) | [Shipping address not shown in back end, shows shop address instead.](/forum/25-install-update/899199-shipping-address-not-shown-in-back-end-shows-shop-address-instead#315786 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.6.10 -- PHP version -- : 7.3 -- Browser(s) name and version -- : firefox, edge -- Error-message(debug-mod must be tuned on) -- : Shipping address not shown in back end, shows shop address instead. Hikashop is no longer displaying the shipping address correctly on the back end, and is also missing the invoice number and order status upon an order being received. I have included screenshots of orders received prior to the update, and currently with the latest 4.2.2 version. What should I look at to see why this is happening? Before: After: Thanks, Tom") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 years 8 months ago, by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") [Last Post](/forum/25-install-update/899199-shipping-address-not-shown-in-back-end-shows-shop-address-instead#315795 "Hi, Please go in the menu System>Order statuses. There, under the "created" column, you need to have the "created" status enabled so that the orders will have that status as default status when created.") 6 years 8 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:381 | [Last Post](/forum/25-install-update/899199-shipping-address-not-shown-in-back-end-shows-shop-address-instead#315795 "Hi, Please go in the menu System>Order statuses. There, under the "created" column, you need to have the "created" status enabled so that the orders will have that status as default status when created.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 years 8 months ago | | [](/forum/25-install-update/899199-shipping-address-not-shown-in-back-end-shows-shop-address-instead#315775) | [Shipping address not shown in back end, shows shop address instead.](/forum/25-install-update/899199-shipping-address-not-shown-in-back-end-shows-shop-address-instead#315775 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.6.10 -- PHP version -- : 7.3 -- Browser(s) name and version -- : firefox, edge -- Error-message(debug-mod must be tuned on) -- : Shipping address not shown in back end, shows shop address instead. Hikashop is no longer displaying the shipping address correctly on the back end, and is also missing the invoice number and order status upon an order being received. I have included screenshots of orders received prior to the update, and currently with the latest 4.2.2 version. What should I look at to see why this is happening? Before: After: Thanks, Tom") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 6 years 8 months ago, by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") [Last Post](/forum/25-install-update/899199-shipping-address-not-shown-in-back-end-shows-shop-address-instead#315795 "Hi, Please go in the menu System>Order statuses. There, under the "created" column, you need to have the "created" status enabled so that the orders will have that status as default status when created.") 6 years 8 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:381 | [Last Post](/forum/25-install-update/899199-shipping-address-not-shown-in-back-end-shows-shop-address-instead#315795 "Hi, Please go in the menu System>Order statuses. There, under the "created" column, you need to have the "created" status enabled so that the orders will have that status as default status when created.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 years 8 months ago | | [](/forum/27-checkout/899146-payment-fields-jumbled-in-the-credit-or-debit-card-group-after-update#315539) | [Payment fields jumbled in the credit or debit card group after update.](/forum/27-checkout/899146-payment-fields-jumbled-in-the-credit-or-debit-card-group-after-update#315539 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.6.10 -- PHP version -- : 7.3 -- Browser(s) name and version -- : firefox, edge -- Error-message(debug-mod must be tuned on) -- : Payment fields jumbled in the credit or debit card group. I am using default CSS, etc. after updating to 4.2.2. the credit card payments fields are jumbled and don't layout properly in a non-mobile browser. Surprising behavior for the latest release. Any suggestions on how to repair the software I just purchased?") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 6 years 8 months ago, by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") [Last Post](/forum/27-checkout/899146-payment-fields-jumbled-in-the-credit-or-debit-card-group-after-update#315539 "Yes, it must be from some cache. It looks ok on other devices. Thank you") 6 years 8 months ago by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") | Replies:4 Views:552 | [Last Post](/forum/27-checkout/899146-payment-fields-jumbled-in-the-credit-or-debit-card-group-after-update#315539 "Yes, it must be from some cache. It looks ok on other devices. Thank you") by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") 6 years 8 months ago | | [](/forum/27-checkout/899146-payment-fields-jumbled-in-the-credit-or-debit-card-group-after-update#315486) | [Payment fields jumbled in the credit or debit card group after update.](/forum/27-checkout/899146-payment-fields-jumbled-in-the-credit-or-debit-card-group-after-update#315486 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.6.10 -- PHP version -- : 7.3 -- Browser(s) name and version -- : firefox, edge -- Error-message(debug-mod must be tuned on) -- : Payment fields jumbled in the credit or debit card group. I am using default CSS, etc. after updating to 4.2.2. the credit card payments fields are jumbled and don't layout properly in a non-mobile browser. Surprising behavior for the latest release. Any suggestions on how to repair the software I just purchased?") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 6 years 8 months ago, by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") [Last Post](/forum/27-checkout/899146-payment-fields-jumbled-in-the-credit-or-debit-card-group-after-update#315539 "Yes, it must be from some cache. It looks ok on other devices. Thank you") 6 years 8 months ago by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") | Replies:4 Views:552 | [Last Post](/forum/27-checkout/899146-payment-fields-jumbled-in-the-credit-or-debit-card-group-after-update#315539 "Yes, it must be from some cache. It looks ok on other devices. Thank you") by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") 6 years 8 months ago | | [](/forum/27-checkout/899146-payment-fields-jumbled-in-the-credit-or-debit-card-group-after-update#315449) | [Payment fields jumbled in the credit or debit card group after update.](/forum/27-checkout/899146-payment-fields-jumbled-in-the-credit-or-debit-card-group-after-update#315449 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.6.10 -- PHP version -- : 7.3 -- Browser(s) name and version -- : firefox, edge -- Error-message(debug-mod must be tuned on) -- : Payment fields jumbled in the credit or debit card group. I am using default CSS, etc. after updating to 4.2.2. the credit card payments fields are jumbled and don't layout properly in a non-mobile browser. Surprising behavior for the latest release. Any suggestions on how to repair the software I just purchased?") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 6 years 8 months ago, by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") [Last Post](/forum/27-checkout/899146-payment-fields-jumbled-in-the-credit-or-debit-card-group-after-update#315539 "Yes, it must be from some cache. It looks ok on other devices. Thank you") 6 years 8 months ago by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") | Replies:4 Views:552 | [Last Post](/forum/27-checkout/899146-payment-fields-jumbled-in-the-credit-or-debit-card-group-after-update#315539 "Yes, it must be from some cache. It looks ok on other devices. Thank you") by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") 6 years 8 months ago | | [](/forum/29-payment-methods/884131-new-address-button-not-working#238398) | ["New" Address button not working](/forum/29-payment-methods/884131-new-address-button-not-working#238398 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : firefox/chrome/ie When attempting to use the "new" address button or un-check the "use same address" button the site leaves the address page (step 1) and skips to task 3. The user is unable to enter a new address. I have tried every configuration possible with the different popup methods and with the check box enabled or disabled. We have the latest hikashop and joomla stable versions installed. Multiple customers have complained about this issue.") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 10 years 6 months ago, by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") [Last Post](/forum/29-payment-methods/884131-new-address-button-not-working#238560 "Hi, That's really strange. We've fix the problem by changing the code: if(JRequest::getVar('edition', false) === true) { to: if(JRequest::getVar('edition', false)) { in the file components/com_hikashop/views/address/view.html.php This means that Joomla is not storing the boolean values properly in the temporary storage while it is doing it on our end. We'll add the patch on our end too for the next version.") 10 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:764 | [Last Post](/forum/29-payment-methods/884131-new-address-button-not-working#238560 "Hi, That's really strange. We've fix the problem by changing the code: if(JRequest::getVar('edition', false) === true) { to: if(JRequest::getVar('edition', false)) { in the file components/com_hikashop/views/address/view.html.php This means that Joomla is not storing the boolean values properly in the temporary storage while it is doing it on our end. We'll add the patch on our end too for the next version.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 5 months ago | | [](/forum/29-payment-methods/884131-new-address-button-not-working#238284) | ["New" Address button not working](/forum/29-payment-methods/884131-new-address-button-not-working#238284 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : firefox/chrome/ie When attempting to use the "new" address button or un-check the "use same address" button the site leaves the address page (step 1) and skips to task 3. The user is unable to enter a new address. I have tried every configuration possible with the different popup methods and with the check box enabled or disabled. We have the latest hikashop and joomla stable versions installed. Multiple customers have complained about this issue.") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 10 years 6 months ago, by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") [Last Post](/forum/29-payment-methods/884131-new-address-button-not-working#238560 "Hi, That's really strange. We've fix the problem by changing the code: if(JRequest::getVar('edition', false) === true) { to: if(JRequest::getVar('edition', false)) { in the file components/com_hikashop/views/address/view.html.php This means that Joomla is not storing the boolean values properly in the temporary storage while it is doing it on our end. We'll add the patch on our end too for the next version.") 10 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:764 | [Last Post](/forum/29-payment-methods/884131-new-address-button-not-working#238560 "Hi, That's really strange. We've fix the problem by changing the code: if(JRequest::getVar('edition', false) === true) { to: if(JRequest::getVar('edition', false)) { in the file components/com_hikashop/views/address/view.html.php This means that Joomla is not storing the boolean values properly in the temporary storage while it is doing it on our end. We'll add the patch on our end too for the next version.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 5 months ago | | [](/forum/29-payment-methods/884131-new-address-button-not-working#238123) | ["New" Address button not working](/forum/29-payment-methods/884131-new-address-button-not-working#238123 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : firefox/chrome/ie When attempting to use the "new" address button or un-check the "use same address" button the site leaves the address page (step 1) and skips to task 3. The user is unable to enter a new address. I have tried every configuration possible with the different popup methods and with the check box enabled or disabled. We have the latest hikashop and joomla stable versions installed. Multiple customers have complained about this issue.") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 10 years 6 months ago, by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") [Last Post](/forum/29-payment-methods/884131-new-address-button-not-working#238560 "Hi, That's really strange. We've fix the problem by changing the code: if(JRequest::getVar('edition', false) === true) { to: if(JRequest::getVar('edition', false)) { in the file components/com_hikashop/views/address/view.html.php This means that Joomla is not storing the boolean values properly in the temporary storage while it is doing it on our end. We'll add the patch on our end too for the next version.") 10 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:764 | [Last Post](/forum/29-payment-methods/884131-new-address-button-not-working#238560 "Hi, That's really strange. We've fix the problem by changing the code: if(JRequest::getVar('edition', false) === true) { to: if(JRequest::getVar('edition', false)) { in the file components/com_hikashop/views/address/view.html.php This means that Joomla is not storing the boolean values properly in the temporary storage while it is doing it on our end. We'll add the patch on our end too for the next version.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 5 months ago | | [](/forum/25-install-update/875225-sending-invoices-confirming-orders?start=20#192851) | [Sending invoices, confirming orders.](/forum/25-install-update/875225-sending-invoices-confirming-orders?start=20#192851 "-- url of the page with the problem -- : superiorimportsltd.uk -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : Firefox latest Hello. Help please. I was reading documentation but there is no chapter what i need. Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order. Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email. In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option: ctrlv.cz/shots/2015/02/25/h313.png and popup: ctrlv.cz/shots/2015/02/25/UASv.png I cant change order status. Please help me. Thank you very much.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 8 months ago, by [LudwigVan](/forum/user/36203-ludwigvan "View LudwigVan's Profile") [Last Post](/forum/25-install-update/875225-sending-invoices-confirming-orders?start=20#196067 "Hi, The best for sure will be to update HikaShop in order to get the Joomla 3.3 (and 3.4) patches. Otherwise, you can make a little search on our forum for "{address_company} {address_title}" ; you will see a lot of old threads talking about that issue (and the required patch). Like: www.hikashop.com/forum/install-update/87...ng-order-status.html www.hikashop.com/forum/orders-management...r-status-change.html www.hikashop.com/forum/install-update/87...us-after-update.html www.hikashop.com/forum/orders-management...oduces-odd-code.html www.hikashop.com/forum/orders-management...-impossible-bug.html www.hikashop.com/forum/3-bug-report/871905-2-3-3-bug.html www.hikashop.com/forum/5-support-en-fran...ut-de-commandes.html www.hikashop.com/forum/install-update/87...er-2-3-3-update.html www.hikashop.com/forum/payment-methods/8...-commande-creee.html Regards,") 11 years 7 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") - [1](/forum/25-install-update/875225-sending-invoices-confirming-orders?start=0 "Page:1") - [2](/forum/25-install-update/875225-sending-invoices-confirming-orders?start=20 "Page:2") | Replies:25 Views:3466 | [Last Post](/forum/25-install-update/875225-sending-invoices-confirming-orders?start=20#196067 "Hi, The best for sure will be to update HikaShop in order to get the Joomla 3.3 (and 3.4) patches. Otherwise, you can make a little search on our forum for "{address_company} {address_title}" ; you will see a lot of old threads talking about that issue (and the required patch). Like: www.hikashop.com/forum/install-update/87...ng-order-status.html www.hikashop.com/forum/orders-management...r-status-change.html www.hikashop.com/forum/install-update/87...us-after-update.html www.hikashop.com/forum/orders-management...oduces-odd-code.html www.hikashop.com/forum/orders-management...-impossible-bug.html www.hikashop.com/forum/3-bug-report/871905-2-3-3-bug.html www.hikashop.com/forum/5-support-en-fran...ut-de-commandes.html www.hikashop.com/forum/install-update/87...er-2-3-3-update.html www.hikashop.com/forum/payment-methods/8...-commande-creee.html Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 11 years 7 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.147 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)