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# Profile for dbrody2004
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[](/forum/user/33951-dbrody2004 "View dbrody2004's Profile")
**[ Offline](/forum/user/33951-dbrody2004)**
- **User Type:** User
- **Register Date:** 29 Aug 2014
- **Last login:** 10 years 8 months ago
- **Time Zone:** UTC +0:00
- **Local Time:** 00:45
- **Posts:** 2
- **Profile views:** 19
- **Gender:** Unknown
- **Birthdate:** Unknown
- Posts
# dbrody2004's recent posts (2 messages )
All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year
| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/27-checkout/882582-customer-order-email-not-sent#231164) | [Customer order email not sent](/forum/27-checkout/882582-customer-order-email-not-sent#231164 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 2.5 Emails are not being sent to the customer on checkout. The admin receives two emails - "A new order has been created on your website" and "paypal pro payment notification: payment confirmed". All emails are turned on except of "order creation notification", "wait list administrator notification", and "subscription expired" Logs have been check to see if the email sending has been attempted, but nothing. It does show the other two admin emails. On the back the order can be pulled up and the email button does send the email which means the email system is working and not blocking the sender/receiver.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 8 months ago, by [dbrody2004](/forum/user/33951-dbrody2004 "View dbrody2004's Profile") [Last Post](/forum/27-checkout/882582-customer-order-email-not-sent#231165 "Hi, The order status notification email is sent when the status of an order is changed. The order creation notification email is sent when the order is created. With PayPal Pro, The orders are created directly with the confirmed order status since the payment is validated at the moment of the order creation. So if you deactivated the order creation notification, it's normal that the customer doesn't get any email.") 10 years 8 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:606 | [Last Post](/forum/27-checkout/882582-customer-order-email-not-sent#231165 "Hi, The order status notification email is sent when the status of an order is changed. The order creation notification email is sent when the order is created. With PayPal Pro, The orders are created directly with the confirmed order status since the payment is validated at the moment of the order creation. So if you deactivated the order creation notification, it's normal that the customer doesn't get any email.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 8 months ago |
| [](/forum/29-payment-methods/870692-error-14013#169307) | [Error 14013](/forum/29-payment-methods/870692-error-14013#169307 "Error 14013 for paypal pro shows up under the following conditions, which it shouldn't. Product cost is $0 (free) Shipping is anything but $0 This has been tested in version 1.6 and 2.3.1 with the same results. It works fine as long as the product cost is other than $0 (not free).") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 12 years 1 month ago, by [dbrody2004](/forum/user/33951-dbrody2004 "View dbrody2004's Profile") [Last Post](/forum/29-payment-methods/870692-error-14013#169311 "Hi, Thanks to check the content of the payment log file in Configuration > Main > Files > Payment log file > See the report. It can potentially give us more informations. But I think that for this specific case, PayPal don't accept the $0 price, so a modification will potentially be required in the plugin in order to use the shipping price for the order price, and set the shipping price to $0.") 12 years 1 month ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") | Replies:1 Views:507 | [Last Post](/forum/29-payment-methods/870692-error-14013#169311 "Hi, Thanks to check the content of the payment log file in Configuration > Main > Files > Payment log file > See the report. It can potentially give us more informations. But I think that for this specific case, PayPal don't accept the $0 price, so a modification will potentially be required in the plugin in order to use the shipping price for the order price, and set the shipping price to $0.") by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") 12 years 1 month ago |
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