[Skip to main content](#vessel-content) # Profile for nathankeenmelb ## [![nathankeenmelb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") **[ Offline](/forum/user/34039-nathankeenmelb)** - **User Type:** User - **Register Date:** 05 Sep 2014 - **Last login:** 8 years 2 months ago - **Time Zone:** UTC +10:30 - **Local Time:** 12:44 - **Posts:** 30 - **Profile views:** 74 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # nathankeenmelb's recent posts (30 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/27-checkout/883646-invalid-document-end-on-pay#236287) | [Invalid document end on pay](/forum/27-checkout/883646-invalid-document-end-on-pay#236287 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6.19 -- Error-message(debug-mod must be tuned on) -- : There was an error while processing your transaction: Invalid document end A couple of people (not everyone) are getting the attached error saying "invalid document end" when they click "pay now" (submit) on our Hikashop checkout. One user said they were using Internet Explorer - not sure what the other was that I'm aware of. Both users were trying to buy a "product" which is called a subscription - but others have successfully purchased this recently. No idea what the problem is, any help appreciated.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 6 months ago, by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") [Last Post](/forum/27-checkout/883646-invalid-document-end-on-pay#236287 "Actually I just contacted eway and they say our account has been suspended! That would be the problem! Thanks for helping me think through it anyway. (The risk of changing your finance officer...)") 10 years 6 months ago by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") | Replies:5 Views:841 | [Last Post](/forum/27-checkout/883646-invalid-document-end-on-pay#236287 "Actually I just contacted eway and they say our account has been suspended! That would be the problem! Thanks for helping me think through it anyway. (The risk of changing your finance officer...)") by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") 10 years 6 months ago | | [](/forum/27-checkout/883646-invalid-document-end-on-pay#236284) | [Invalid document end on pay](/forum/27-checkout/883646-invalid-document-end-on-pay#236284 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6.19 -- Error-message(debug-mod must be tuned on) -- : There was an error while processing your transaction: Invalid document end A couple of people (not everyone) are getting the attached error saying "invalid document end" when they click "pay now" (submit) on our Hikashop checkout. One user said they were using Internet Explorer - not sure what the other was that I'm aware of. Both users were trying to buy a "product" which is called a subscription - but others have successfully purchased this recently. No idea what the problem is, any help appreciated.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 6 months ago, by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") [Last Post](/forum/27-checkout/883646-invalid-document-end-on-pay#236287 "Actually I just contacted eway and they say our account has been suspended! That would be the problem! Thanks for helping me think through it anyway. (The risk of changing your finance officer...)") 10 years 6 months ago by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") | Replies:5 Views:841 | [Last Post](/forum/27-checkout/883646-invalid-document-end-on-pay#236287 "Actually I just contacted eway and they say our account has been suspended! That would be the problem! Thanks for helping me think through it anyway. (The risk of changing your finance officer...)") by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") 10 years 6 months ago | | [](/forum/27-checkout/883646-invalid-document-end-on-pay#235757) | [Invalid document end on pay](/forum/27-checkout/883646-invalid-document-end-on-pay#235757 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6.19 -- Error-message(debug-mod must be tuned on) -- : There was an error while processing your transaction: Invalid document end A couple of people (not everyone) are getting the attached error saying "invalid document end" when they click "pay now" (submit) on our Hikashop checkout. One user said they were using Internet Explorer - not sure what the other was that I'm aware of. Both users were trying to buy a "product" which is called a subscription - but others have successfully purchased this recently. No idea what the problem is, any help appreciated.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 6 months ago, by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") [Last Post](/forum/27-checkout/883646-invalid-document-end-on-pay#236287 "Actually I just contacted eway and they say our account has been suspended! That would be the problem! Thanks for helping me think through it anyway. (The risk of changing your finance officer...)") 10 years 6 months ago by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") | Replies:5 Views:841 | [Last Post](/forum/27-checkout/883646-invalid-document-end-on-pay#236287 "Actually I just contacted eway and they say our account has been suspended! That would be the problem! Thanks for helping me think through it anyway. (The risk of changing your finance officer...)") by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") 10 years 6 months ago | | [](/forum/27-checkout/883646-invalid-document-end-on-pay#235594) | [Invalid document end on pay](/forum/27-checkout/883646-invalid-document-end-on-pay#235594 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6.19 -- Error-message(debug-mod must be tuned on) -- : There was an error while processing your transaction: Invalid document end A couple of people (not everyone) are getting the attached error saying "invalid document end" when they click "pay now" (submit) on our Hikashop checkout. One user said they were using Internet Explorer - not sure what the other was that I'm aware of. Both users were trying to buy a "product" which is called a subscription - but others have successfully purchased this recently. No idea what the problem is, any help appreciated.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 6 months ago, by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") [Last Post](/forum/27-checkout/883646-invalid-document-end-on-pay#236287 "Actually I just contacted eway and they say our account has been suspended! That would be the problem! Thanks for helping me think through it anyway. (The risk of changing your finance officer...)") 10 years 6 months ago by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") | Replies:5 Views:841 | [Last Post](/forum/27-checkout/883646-invalid-document-end-on-pay#236287 "Actually I just contacted eway and they say our account has been suspended! That would be the problem! Thanks for helping me think through it anyway. (The risk of changing your finance officer...)") by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") 10 years 6 months ago | | [](/forum/27-checkout/872196-cart-wont-clear-after-purchase#175762) | [Cart won't clear after purchase](/forum/27-checkout/872196-cart-wont-clear-after-purchase#175762 "-- url of the page with the problem -- : shop.fava.org.au -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 I cannot get my cart to clear / empty. I simply add an item; go through the checkout to the finish and pay, and afterwards, I can go back to any page and the cart that I just purchased still has the items in it. This problem does not occur on guest checkout (pretty sure, but that configuration was a while back), but only when they login, as we want them to do now. I've tried "Clean cart when order is" confirmed - and the other option 'created'. Neither option works. But we want the cart to be cleared on confirmation as we have a prompt at the start of the checkout to go and add a donation. Just on this, I don't think in the back-end I've ever seen an order have the status of 'created' - the order seems to start with 'confirmed' (even though the "Default order status" is 'created'). I've got all caching disabled: joomla config cache is off; gzip is off; cache is cleared; system plugin is off; jch optimise is off; htaccess is back to default; and the template does not appear to have any caching options except minifying css/js. I've reset the browsing history, cache and forced refresh, and tried multiple browsers - all to no avail. I've seen a couple of threads recommending changing the session handler, but neither 'database' or 'none' work. I've given admin access via the contact form previously - if you need this hopefully you've still got the records.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 12 years 2 weeks ago, by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") [Last Post](/forum/27-checkout/872196-cart-wont-clear-after-purchase#178432 "Hi, HikaShop have an option called "Clear cart when the order is" www.hikashop.com/support/support/documen...onfig.html#main_cart Otherwise, regarding the source code of the plugin "eway", the plugin asked for a cart clean when it display the thank you page. So when the eway thank you page is displayed in your website, HikaShop should empty the cart. Regards,") 11 years 11 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:5 Views:924 | [Last Post](/forum/27-checkout/872196-cart-wont-clear-after-purchase#178432 "Hi, HikaShop have an option called "Clear cart when the order is" www.hikashop.com/support/support/documen...onfig.html#main_cart Otherwise, regarding the source code of the plugin "eway", the plugin asked for a cart clean when it display the thank you page. So when the eway thank you page is displayed in your website, HikaShop should empty the cart. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 11 years 11 months ago | | [](/forum/28-shipping-methods/872304-override-shipping-address-not-fully-working#175761) | [Override shipping address not fully working](/forum/28-shipping-methods/872304-override-shipping-address-not-fully-working#175761 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.3 I've setup a 'pick up' option for one of my products which utilises the option "override shipping address". The order notification email is fine - the overridden shipping address is set to the option I chose (our office). The shipping invoice is fine. But the order page in the back-end of Joomla does not show the "shipping address" to be the overridden shipping address. I assume it's coming from the billing address. This is confusing for the administration of the orders. The order page should show the overridden shipping address, should it not?") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 12 years 1 week ago, by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") [Last Post](/forum/28-shipping-methods/872304-override-shipping-address-not-fully-working#175761 "Okay great that's workable.") 12 years 1 week ago by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") | Replies:2 Views:749 | [Last Post](/forum/28-shipping-methods/872304-override-shipping-address-not-fully-working#175761 "Okay great that's workable.") by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") 12 years 1 week ago | | [](/forum/3-bug-report/871756-after-deleting-from-the-cart-it-will-not-add-again#175745) | [After deleting from the cart it will not add again](/forum/3-bug-report/871756-after-deleting-from-the-cart-it-will-not-add-again#175745 "-- HikaShop version -- : [3.0.2 ---wrong] 2.3.2 -- Joomla version -- : 3.3.3 Hi, One one of my products (the book), if I add it to the cart, then delete it from the cart, I cannot add it again. It simply returns to the same page (rather than going to the checkout), or, if I have another 'product' - my 'donation' - in the checkout it goes to the checkout shopping cart but does not add the book again. If I then add two books, it will add two books, though it will not automatically go to the shopping cart. But if I delete that, it will not let me add two books from that point either. The donation does not behave in this way, and works fine. I'll send you admin details via the contact page.") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 12 years 1 month ago, by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") [Last Post](/forum/3-bug-report/871756-after-deleting-from-the-cart-it-will-not-add-again#175904 "Nicolas, Thanks for clearing that up. Of course, now something else on the cart broke! :-( [I think our HS has been down more than up lately ... although the blame doesn't go on HS - most likely server configs I'm guessing.]") 12 years 1 week ago by [cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile") | Replies:12 Views:1220 | [Last Post](/forum/3-bug-report/871756-after-deleting-from-the-cart-it-will-not-add-again#175904 "Nicolas, Thanks for clearing that up. Of course, now something else on the cart broke! :-( [I think our HS has been down more than up lately ... although the blame doesn't go on HS - most likely server configs I'm guessing.]") by [cpaschen](/forum/user/12420-cpaschen "View cpaschen's Profile") 12 years 1 week ago | | [](/forum/28-shipping-methods/872304-override-shipping-address-not-fully-working#175469) | [Override shipping address not fully working](/forum/28-shipping-methods/872304-override-shipping-address-not-fully-working#175469 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.3 I've setup a 'pick up' option for one of my products which utilises the option "override shipping address". The order notification email is fine - the overridden shipping address is set to the option I chose (our office). The shipping invoice is fine. But the order page in the back-end of Joomla does not show the "shipping address" to be the overridden shipping address. I assume it's coming from the billing address. This is confusing for the administration of the orders. The order page should show the overridden shipping address, should it not?") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 12 years 1 week ago, by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") [Last Post](/forum/28-shipping-methods/872304-override-shipping-address-not-fully-working#175761 "Okay great that's workable.") 12 years 1 week ago by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") | Replies:2 Views:749 | [Last Post](/forum/28-shipping-methods/872304-override-shipping-address-not-fully-working#175761 "Okay great that's workable.") by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") 12 years 1 week ago | | [](/forum/27-checkout/872196-cart-wont-clear-after-purchase#175314) | [Cart won't clear after purchase](/forum/27-checkout/872196-cart-wont-clear-after-purchase#175314 "-- url of the page with the problem -- : shop.fava.org.au -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 I cannot get my cart to clear / empty. I simply add an item; go through the checkout to the finish and pay, and afterwards, I can go back to any page and the cart that I just purchased still has the items in it. This problem does not occur on guest checkout (pretty sure, but that configuration was a while back), but only when they login, as we want them to do now. I've tried "Clean cart when order is" confirmed - and the other option 'created'. Neither option works. But we want the cart to be cleared on confirmation as we have a prompt at the start of the checkout to go and add a donation. Just on this, I don't think in the back-end I've ever seen an order have the status of 'created' - the order seems to start with 'confirmed' (even though the "Default order status" is 'created'). I've got all caching disabled: joomla config cache is off; gzip is off; cache is cleared; system plugin is off; jch optimise is off; htaccess is back to default; and the template does not appear to have any caching options except minifying css/js. I've reset the browsing history, cache and forced refresh, and tried multiple browsers - all to no avail. I've seen a couple of threads recommending changing the session handler, but neither 'database' or 'none' work. I've given admin access via the contact form previously - if you need this hopefully you've still got the records.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 12 years 2 weeks ago, by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") [Last Post](/forum/27-checkout/872196-cart-wont-clear-after-purchase#178432 "Hi, HikaShop have an option called "Clear cart when the order is" www.hikashop.com/support/support/documen...onfig.html#main_cart Otherwise, regarding the source code of the plugin "eway", the plugin asked for a cart clean when it display the thank you page. So when the eway thank you page is displayed in your website, HikaShop should empty the cart. Regards,") 11 years 11 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:5 Views:924 | [Last Post](/forum/27-checkout/872196-cart-wont-clear-after-purchase#178432 "Hi, HikaShop have an option called "Clear cart when the order is" www.hikashop.com/support/support/documen...onfig.html#main_cart Otherwise, regarding the source code of the plugin "eway", the plugin asked for a cart clean when it display the thank you page. So when the eway thank you page is displayed in your website, HikaShop should empty the cart. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 11 years 11 months ago | | [](/forum/27-checkout/872196-cart-wont-clear-after-purchase#174909) | [Cart won't clear after purchase](/forum/27-checkout/872196-cart-wont-clear-after-purchase#174909 "-- url of the page with the problem -- : shop.fava.org.au -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 I cannot get my cart to clear / empty. I simply add an item; go through the checkout to the finish and pay, and afterwards, I can go back to any page and the cart that I just purchased still has the items in it. This problem does not occur on guest checkout (pretty sure, but that configuration was a while back), but only when they login, as we want them to do now. I've tried "Clean cart when order is" confirmed - and the other option 'created'. Neither option works. But we want the cart to be cleared on confirmation as we have a prompt at the start of the checkout to go and add a donation. Just on this, I don't think in the back-end I've ever seen an order have the status of 'created' - the order seems to start with 'confirmed' (even though the "Default order status" is 'created'). I've got all caching disabled: joomla config cache is off; gzip is off; cache is cleared; system plugin is off; jch optimise is off; htaccess is back to default; and the template does not appear to have any caching options except minifying css/js. I've reset the browsing history, cache and forced refresh, and tried multiple browsers - all to no avail. I've seen a couple of threads recommending changing the session handler, but neither 'database' or 'none' work. I've given admin access via the contact form previously - if you need this hopefully you've still got the records.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 12 years 2 weeks ago, by [nathankeenmelb](/forum/user/34039-nathankeenmelb "View nathankeenmelb's Profile") [Last Post](/forum/27-checkout/872196-cart-wont-clear-after-purchase#178432 "Hi, HikaShop have an option called "Clear cart when the order is" www.hikashop.com/support/support/documen...onfig.html#main_cart Otherwise, regarding the source code of the plugin "eway", the plugin asked for a cart clean when it display the thank you page. So when the eway thank you page is displayed in your website, HikaShop should empty the cart. Regards,") 11 years 11 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:5 Views:924 | [Last Post](/forum/27-checkout/872196-cart-wont-clear-after-purchase#178432 "Hi, HikaShop have an option called "Clear cart when the order is" www.hikashop.com/support/support/documen...onfig.html#main_cart Otherwise, regarding the source code of the plugin "eway", the plugin asked for a cart clean when it display the thank you page. So when the eway thank you page is displayed in your website, HikaShop should empty the cart. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 11 years 11 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.138 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)