[Skip to main content](#vessel-content) # Profile for richarddhill ## [![richarddhill's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34546-richarddhill "View richarddhill's Profile") **[ Offline](/forum/user/34546-richarddhill)** - **User Type:** User - **Register Date:** 13 Oct 2014 - **Last login:** 6 years 3 days ago - **Time Zone:** UTC +0:00 - **Local Time:** 16:33 - **Posts:** 22 - **Profile views:** 138 - **Thank you received:** 1 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # richarddhill's recent posts (22 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/26-product-category-display/895058-quantity-display-style-sets-to-0-width#294355) | [Quantity display style sets to 0 width](/forum/26-product-category-display/895058-quantity-display-style-sets-to-0-width#294355 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.1.18 -- Browser(s) name and version -- : All Hi, Quantities are not displaying correctly when you choose a characteristics. The style sets to 0 (zero) width. I cannot see a way to override the CSS As you can see the style is being set as follows: 1 Please can you advise how and where to overwrite this style. Many thanks Richard") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 8 years 4 months ago, by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") [Last Post](/forum/26-product-category-display/895058-quantity-display-style-sets-to-0-width#294356 "Hello, You should deactivate the loading of "chosen" : www.hikashop.com/support/documentation/5...html#display_general Regards,") 8 years 3 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:1 Views:452 | [Last Post](/forum/26-product-category-display/895058-quantity-display-style-sets-to-0-width#294356 "Hello, You should deactivate the loading of "chosen" : www.hikashop.com/support/documentation/5...html#display_general Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 8 years 3 months ago | | [](/forum/29-payment-methods/894368-shipping-information-error-paypal-plugin-has-stopped-working#290961) | [Shipping information error Paypal plugin has stopped working](/forum/29-payment-methods/894368-shipping-information-error-paypal-plugin-has-stopped-working#290961 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.6 -- PHP version -- : 7.0.29 -- Browser(s) name and version -- : All browsers Paypal orders are no longer processing and are being rejected with an error message saying the shipping address is not correct and has undefined fields The orders process perfectly until the connection with PayPal.") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 8 years 6 months ago, by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") [Last Post](/forum/29-payment-methods/894368-shipping-information-error-paypal-plugin-has-stopped-working#290972 "Hi, This isn't an issue with the plugin. It's PayPal who made their rules more stringent regarding addresses. You can edit the settings of your PayPal payment method in the menu System>Payment methods of your HikaShop backend. There, you'll see the options relative to the address: www.hikashop.com/support/documentation/3...form.html#additional") 8 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:1301 | [Last Post](/forum/29-payment-methods/894368-shipping-information-error-paypal-plugin-has-stopped-working#290972 "Hi, This isn't an issue with the plugin. It's PayPal who made their rules more stringent regarding addresses. You can edit the settings of your PayPal payment method in the menu System>Payment methods of your HikaShop backend. There, you'll see the options relative to the address: www.hikashop.com/support/documentation/3...form.html#additional") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 6 months ago | | [](/forum/29-payment-methods/894368-shipping-information-error-paypal-plugin-has-stopped-working#290906) | [Shipping information error Paypal plugin has stopped working](/forum/29-payment-methods/894368-shipping-information-error-paypal-plugin-has-stopped-working#290906 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.6 -- PHP version -- : 7.0.29 -- Browser(s) name and version -- : All browsers Paypal orders are no longer processing and are being rejected with an error message saying the shipping address is not correct and has undefined fields The orders process perfectly until the connection with PayPal.") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 8 years 6 months ago, by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") [Last Post](/forum/29-payment-methods/894368-shipping-information-error-paypal-plugin-has-stopped-working#290972 "Hi, This isn't an issue with the plugin. It's PayPal who made their rules more stringent regarding addresses. You can edit the settings of your PayPal payment method in the menu System>Payment methods of your HikaShop backend. There, you'll see the options relative to the address: www.hikashop.com/support/documentation/3...form.html#additional") 8 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:1301 | [Last Post](/forum/29-payment-methods/894368-shipping-information-error-paypal-plugin-has-stopped-working#290972 "Hi, This isn't an issue with the plugin. It's PayPal who made their rules more stringent regarding addresses. You can edit the settings of your PayPal payment method in the menu System>Payment methods of your HikaShop backend. There, you'll see the options relative to the address: www.hikashop.com/support/documentation/3...form.html#additional") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 6 months ago | | [](/forum/26-product-category-display/893494-prevent-loss-of-show-default-view-on-upgrade#286135) | [Prevent loss of show\_default view on upgrade](/forum/26-product-category-display/893494-prevent-loss-of-show-default-view-on-upgrade#286135 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 7.0.27 Hi, We have just started on a project to build a new website for a local business. To get the right display on the product page, we have altered the show_default template. My question is how can we avoid this being overwritten if there is an update to Hikashop. We would prefer to make a copy of the show_default template (for example,show_default_2). However, when we tried to do this, we cannot choose it from the drop-down list in the configuration. I am sure someone will have asked this question before, but I cannot find it in the threads. If you could point me to the answer, that would be great. Many thanks for your help. Richard") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 8 years 9 months ago, by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") [Last Post](/forum/26-product-category-display/893494-prevent-loss-of-show-default-view-on-upgrade#286142 "Hi, 1. Not if you do it via the interface we provide in the Display>Views menu. 2. The overrides are stored in templates/YOUR_TEMPLATE/html/com_hikashop/ So if you want to back them up, to can just copy the folders/files in there via FTP. 3. If you want to add new layouts for the product page, you can edit the show_default one, change the "default" text in the input at the top ( for example to "custom" ) and save. That will add a show_custom view file in your template and then in the "layout on product page" setting of HikaShop you will be able to select your "custom" product page layout on top of the ones already available by default.") 8 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:730 | [Last Post](/forum/26-product-category-display/893494-prevent-loss-of-show-default-view-on-upgrade#286142 "Hi, 1. Not if you do it via the interface we provide in the Display>Views menu. 2. The overrides are stored in templates/YOUR_TEMPLATE/html/com_hikashop/ So if you want to back them up, to can just copy the folders/files in there via FTP. 3. If you want to add new layouts for the product page, you can edit the show_default one, change the "default" text in the input at the top ( for example to "custom" ) and save. That will add a show_custom view file in your template and then in the "layout on product page" setting of HikaShop you will be able to select your "custom" product page layout on top of the ones already available by default.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 9 months ago | | [](/forum/26-product-category-display/893494-prevent-loss-of-show-default-view-on-upgrade#286092) | [Prevent loss of show\_default view on upgrade](/forum/26-product-category-display/893494-prevent-loss-of-show-default-view-on-upgrade#286092 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 7.0.27 Hi, We have just started on a project to build a new website for a local business. To get the right display on the product page, we have altered the show_default template. My question is how can we avoid this being overwritten if there is an update to Hikashop. We would prefer to make a copy of the show_default template (for example,show_default_2). However, when we tried to do this, we cannot choose it from the drop-down list in the configuration. I am sure someone will have asked this question before, but I cannot find it in the threads. If you could point me to the answer, that would be great. Many thanks for your help. Richard") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 8 years 9 months ago, by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") [Last Post](/forum/26-product-category-display/893494-prevent-loss-of-show-default-view-on-upgrade#286142 "Hi, 1. Not if you do it via the interface we provide in the Display>Views menu. 2. The overrides are stored in templates/YOUR_TEMPLATE/html/com_hikashop/ So if you want to back them up, to can just copy the folders/files in there via FTP. 3. If you want to add new layouts for the product page, you can edit the show_default one, change the "default" text in the input at the top ( for example to "custom" ) and save. That will add a show_custom view file in your template and then in the "layout on product page" setting of HikaShop you will be able to select your "custom" product page layout on top of the ones already available by default.") 8 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:730 | [Last Post](/forum/26-product-category-display/893494-prevent-loss-of-show-default-view-on-upgrade#286142 "Hi, 1. Not if you do it via the interface we provide in the Display>Views menu. 2. The overrides are stored in templates/YOUR_TEMPLATE/html/com_hikashop/ So if you want to back them up, to can just copy the folders/files in there via FTP. 3. If you want to add new layouts for the product page, you can edit the show_default one, change the "default" text in the input at the top ( for example to "custom" ) and save. That will add a show_custom view file in your template and then in the "layout on product page" setting of HikaShop you will be able to select your "custom" product page layout on top of the ones already available by default.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 9 months ago | | [](/forum/26-product-category-display/889667-loss-of-styling-css-on-hikashop-update#266668) | [Loss of styling - CSS on Hikashop update](/forum/26-product-category-display/889667-loss-of-styling-css-on-hikashop-update#266668 "-- url of the page with the problem -- : i-sites.co.uk/i-labeling/index.php?optio...=listing&Itemid=1182 -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 7.0.16 -- Browser(s) name and version -- : Firefox, Chrome, Edge, IE, Opera, Safari Hi, We have a development site where we have just updated Hikashop to 3.01. For no obvious reason, the category and product displays have lost their formatting and will only display as lists. Before the update, they were displaying perfectly. It now looks as if some element of CSS is not being applied. I have raised a ticket with the template supplier as well, but would be grateful if you recognise this problem and have any suggestions. Many thanks Richard") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 9 years 6 months ago, by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") [Last Post](/forum/26-product-category-display/889667-loss-of-styling-css-on-hikashop-update#266668 "thank you so much, Nicolas. I thought it had to be something obvious. Best wishes Richard") 9 years 6 months ago by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") | Replies:2 Views:432 | [Last Post](/forum/26-product-category-display/889667-loss-of-styling-css-on-hikashop-update#266668 "thank you so much, Nicolas. I thought it had to be something obvious. Best wishes Richard") by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") 9 years 6 months ago | | [](/forum/26-product-category-display/889667-loss-of-styling-css-on-hikashop-update#266589) | [Loss of styling - CSS on Hikashop update](/forum/26-product-category-display/889667-loss-of-styling-css-on-hikashop-update#266589 "-- url of the page with the problem -- : i-sites.co.uk/i-labeling/index.php?optio...=listing&Itemid=1182 -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 7.0.16 -- Browser(s) name and version -- : Firefox, Chrome, Edge, IE, Opera, Safari Hi, We have a development site where we have just updated Hikashop to 3.01. For no obvious reason, the category and product displays have lost their formatting and will only display as lists. Before the update, they were displaying perfectly. It now looks as if some element of CSS is not being applied. I have raised a ticket with the template supplier as well, but would be grateful if you recognise this problem and have any suggestions. Many thanks Richard") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 9 years 6 months ago, by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") [Last Post](/forum/26-product-category-display/889667-loss-of-styling-css-on-hikashop-update#266668 "thank you so much, Nicolas. I thought it had to be something obvious. Best wishes Richard") 9 years 6 months ago by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") | Replies:2 Views:432 | [Last Post](/forum/26-product-category-display/889667-loss-of-styling-css-on-hikashop-update#266668 "thank you so much, Nicolas. I thought it had to be something obvious. Best wishes Richard") by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") 9 years 6 months ago | | [](/forum/29-payment-methods/888278-paypal-error-your-purchase-could-not-be-completed#259356) | [Paypal error: your purchase could not be completed](/forum/29-payment-methods/888278-paypal-error-your-purchase-could-not-be-completed#259356 "-- url of the page with the problem -- : www.jen-jones.com -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 7.0.14 -- Browser(s) name and version -- : All browsers -- Error-message(debug-mod must be tuned on) -- : See attached screenshot Hi, This site has been working well with Paypal payments for more than two years, but now transactions will not complete - with the attached error coming from the Paypal site. We have not changed any settings in Hikashop and believe this to be a problem at PayPal as you can purchase a product and you are referred through to Paypal only to get the error you can see. Please can you advise if there is anything we should be looking at in the configuration of the PayPal plugin, and if the problem is something to do with Hikashop or with PayPal. Many thanks Richard") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 9 years 9 months ago, by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") [Last Post](/forum/29-payment-methods/888278-paypal-error-your-purchase-could-not-be-completed#259365 "Hi, It's a common issue with PayPal. We have some documentation you can follow regarding that error : www.hikashop.com/support/documentation/i...l-error.html#already") 9 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:2003 | [Last Post](/forum/29-payment-methods/888278-paypal-error-your-purchase-could-not-be-completed#259365 "Hi, It's a common issue with PayPal. We have some documentation you can follow regarding that error : www.hikashop.com/support/documentation/i...l-error.html#already") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 9 months ago | | [](/forum/35-orders-management/888021-custom-field-file-upload#258214) | [Custom Field - File Upload](/forum/35-orders-management/888021-custom-field-file-upload#258214 "-- HikaShop version -- : 3.0.0 -- Joomla version -- : 3.6.5 Some of our products require a file upload. Example is Tee Shirt which needs an image to be printed This works well but ALL images from ALL customers go to the SAME folder on our server. So 'myface.jpg' from one customer can be overwritten by another customer the next day !! Can I add something like '%customer%' OR '%order%' to the upload secure folder path ??? ALSO I am using Custom Field Table=Order as this works well and I can see the uploaded file in Additional information from the Back End BUT if I use the Table=Item to attach the UPLOAD option to the individual Product then , although this works and the file is uploaded I cannot see this uploaded file ANYWHERE in the backend view of the order.") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 10 months ago, by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") [Last Post](/forum/35-orders-management/888021-custom-field-file-upload#258200 "Hi, 1. Yes, if it's the exact same file, there is no need to rename it. HikaShop will directly use the file since it also checks who can access it and that once a customer uploaded it, he can't modify the file. 2. Ah, I hadn't understood that the problem was with the 3.0. Indeed I was able to reproduce the problem with it and it's now fixed. You can download the install package of the 3.0 again on our website and install it on yours to get the patch. 3. There is no option to have custom fields after the checkout or on the order details page.") 9 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:1268 | [Last Post](/forum/35-orders-management/888021-custom-field-file-upload#258200 "Hi, 1. Yes, if it's the exact same file, there is no need to rename it. HikaShop will directly use the file since it also checks who can access it and that once a customer uploaded it, he can't modify the file. 2. Ah, I hadn't understood that the problem was with the 3.0. Indeed I was able to reproduce the problem with it and it's now fixed. You can download the install package of the 3.0 again on our website and install it on yours to get the patch. 3. There is no option to have custom fields after the checkout or on the order details page.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 9 months ago | | [](/forum/35-orders-management/888021-custom-field-file-upload#258192) | [Custom Field - File Upload](/forum/35-orders-management/888021-custom-field-file-upload#258192 "-- HikaShop version -- : 3.0.0 -- Joomla version -- : 3.6.5 Some of our products require a file upload. Example is Tee Shirt which needs an image to be printed This works well but ALL images from ALL customers go to the SAME folder on our server. So 'myface.jpg' from one customer can be overwritten by another customer the next day !! Can I add something like '%customer%' OR '%order%' to the upload secure folder path ??? ALSO I am using Custom Field Table=Order as this works well and I can see the uploaded file in Additional information from the Back End BUT if I use the Table=Item to attach the UPLOAD option to the individual Product then , although this works and the file is uploaded I cannot see this uploaded file ANYWHERE in the backend view of the order.") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 10 months ago, by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") [Last Post](/forum/35-orders-management/888021-custom-field-file-upload#258200 "Hi, 1. Yes, if it's the exact same file, there is no need to rename it. HikaShop will directly use the file since it also checks who can access it and that once a customer uploaded it, he can't modify the file. 2. Ah, I hadn't understood that the problem was with the 3.0. Indeed I was able to reproduce the problem with it and it's now fixed. You can download the install package of the 3.0 again on our website and install it on yours to get the patch. 3. There is no option to have custom fields after the checkout or on the order details page.") 9 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:1268 | [Last Post](/forum/35-orders-management/888021-custom-field-file-upload#258200 "Hi, 1. Yes, if it's the exact same file, there is no need to rename it. HikaShop will directly use the file since it also checks who can access it and that once a customer uploaded it, he can't modify the file. 2. Ah, I hadn't understood that the problem was with the 3.0. Indeed I was able to reproduce the problem with it and it's now fixed. You can download the install package of the 3.0 again on our website and install it on yours to get the patch. 3. There is no option to have custom fields after the checkout or on the order details page.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 9 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.151 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)