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- **User Type:** User
- **Register Date:** 13 Feb 2015
- **Last login:** 7 years 6 months ago
- **Time Zone:** UTC +0:00
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- **Posts:** 19
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# anchorpointfilms recent posts (19 messages )
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| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/27-checkout/886782-paypal-says-we-have-stopped-sending-them-the-shipping-addresses#251702) | [PayPal says we have stopped sending them the shipping addresses?](/forum/27-checkout/886782-paypal-says-we-have-stopped-sending-them-the-shipping-addresses#251702 "-- url of the page with the problem -- : www.anchorpointfilms.com/ -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 7.0.7 -- Browser(s) name and version -- : Safari I just called Paypal and he tested it and thinks that we are having an issue where the shopping cart is not giving the shipping address to them. I have attached screenshots of before and after. So, previously the address would apparently show up and it was seller protection eligible and we could then click to print shipping label directly from each transaction. In both instances HikaShop has stored the Shipping Address information. PayPal says that it is not receiving that from us now. Do you have any idea why this might have stopped working? I was using HikaShop 2.6.3 and just now upgraded to 2.6.4. Thank you, Sean Carney for Chad Kreuzer") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 2 weeks ago, by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") [Last Post](/forum/27-checkout/886782-paypal-says-we-have-stopped-sending-them-the-shipping-addresses#251769 "Hi, In the PayPal payment method settings page, you can find the option "Customer address". If you set it to "no address", HikaShop won't send the address to PayPal. So it's probably what you did.") 10 years 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:863 | [Last Post](/forum/27-checkout/886782-paypal-says-we-have-stopped-sending-them-the-shipping-addresses#251769 "Hi, In the PayPal payment method settings page, you can find the option "Customer address". If you set it to "no address", HikaShop won't send the address to PayPal. So it's probably what you did.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 2 weeks ago |
| [](/forum/27-checkout/885620-adding-text-above-and-below-the-finish-button#245738) | [Adding text above and below the "Finish" button?](/forum/27-checkout/885620-adding-text-above-and-below-the-finish-button#245738 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 -- PHP version -- : 7.0.7 -- Error-message(debug-mod must be tuned on) -- : I am not having an error message. Just wanting to ask advice on how to add a note either above or below the "Finish" button during the checkout process just before redirecting customers to PayPal. On my site at AnchorPointFilms.com I am wanting to add a note either above or below the "Finish" button during the checkout process just before redirecting customers to PayPal. I am wondering if this is something I would do by modifying a layout or if I would have to create a new Item like a custom text and then add it. I figured that the addition of a new item would not work because I want this item to appear on the final checkout page just before the redirect to PayPal and not on actual product pages? If I am to edit a layout in HikaShop can you let me know which layout? Can I just add some custom HTML directly to the layout. Or, will I also have to create some sort of extra field for this? I would like to know how to add the text above and below the Finish button.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 3 months ago, by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") [Last Post](/forum/27-checkout/885620-adding-text-above-and-below-the-finish-button#254188 "Hi, What "same problem" ? If you want to add text around the finish button, as @anchorpointfilms said, you need to edit the file "step" via the menu Display>Views. www.hikashop.com/support/documentation/1...-display.html#layout") 9 years 11 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:1118 | [Last Post](/forum/27-checkout/885620-adding-text-above-and-below-the-finish-button#254188 "Hi, What "same problem" ? If you want to add text around the finish button, as @anchorpointfilms said, you need to edit the file "step" via the menu Display>Views. www.hikashop.com/support/documentation/1...-display.html#layout") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 11 months ago |
| [](/forum/27-checkout/885620-adding-text-above-and-below-the-finish-button#245735) | [Adding text above and below the "Finish" button?](/forum/27-checkout/885620-adding-text-above-and-below-the-finish-button#245735 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 -- PHP version -- : 7.0.7 -- Error-message(debug-mod must be tuned on) -- : I am not having an error message. Just wanting to ask advice on how to add a note either above or below the "Finish" button during the checkout process just before redirecting customers to PayPal. On my site at AnchorPointFilms.com I am wanting to add a note either above or below the "Finish" button during the checkout process just before redirecting customers to PayPal. I am wondering if this is something I would do by modifying a layout or if I would have to create a new Item like a custom text and then add it. I figured that the addition of a new item would not work because I want this item to appear on the final checkout page just before the redirect to PayPal and not on actual product pages? If I am to edit a layout in HikaShop can you let me know which layout? Can I just add some custom HTML directly to the layout. Or, will I also have to create some sort of extra field for this? I would like to know how to add the text above and below the Finish button.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 3 months ago, by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") [Last Post](/forum/27-checkout/885620-adding-text-above-and-below-the-finish-button#254188 "Hi, What "same problem" ? If you want to add text around the finish button, as @anchorpointfilms said, you need to edit the file "step" via the menu Display>Views. www.hikashop.com/support/documentation/1...-display.html#layout") 9 years 11 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:1118 | [Last Post](/forum/27-checkout/885620-adding-text-above-and-below-the-finish-button#254188 "Hi, What "same problem" ? If you want to add text around the finish button, as @anchorpointfilms said, you need to edit the file "step" via the menu Display>Views. www.hikashop.com/support/documentation/1...-display.html#layout") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 11 months ago |
| [](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209725) | [Can we make Shipping Option Based on Country](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209725 "-- url of the page with the problem -- : www.anchorpointfilms.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.9 -- Browser(s) name and version -- : not browser dependant -- Error-message(debug-mod must be tuned on) -- : No error messages Right now we have three shipping options on our cart at www.anchorpointfilms.com as follows: USA Price Canada Price International Price I currently have it where there is a radio button to select the correct shipping option. We are charging a flat rate for each of them. However, people are selecting the USA price instead of the International price and then fulfilling their order. What we need is a way to make their shipping be set automatically to the correct option when they set their ship to country in their address. Can this be done? I would like to have them check that their shipping is USA Postal Service but not have them select a price. Or, if we allow them to select a price we would have some sort of correction process for when the shipping option does not match their country selected. Thank you,") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 3 months ago, by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") [Last Post](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209725 "Thank you Jerome, I did figure it out last night. Sorry I did not get it right away the first time you explained it! Sean") 11 years 2 months ago by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") | Replies:8 Views:769 | [Last Post](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209725 "Thank you Jerome, I did figure it out last night. Sorry I did not get it right away the first time you explained it! Sean") by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") 11 years 2 months ago |
| [](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209667) | [Can we make Shipping Option Based on Country](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209667 "-- url of the page with the problem -- : www.anchorpointfilms.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.9 -- Browser(s) name and version -- : not browser dependant -- Error-message(debug-mod must be tuned on) -- : No error messages Right now we have three shipping options on our cart at www.anchorpointfilms.com as follows: USA Price Canada Price International Price I currently have it where there is a radio button to select the correct shipping option. We are charging a flat rate for each of them. However, people are selecting the USA price instead of the International price and then fulfilling their order. What we need is a way to make their shipping be set automatically to the correct option when they set their ship to country in their address. Can this be done? I would like to have them check that their shipping is USA Postal Service but not have them select a price. Or, if we allow them to select a price we would have some sort of correction process for when the shipping option does not match their country selected. Thank you,") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 3 months ago, by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") [Last Post](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209725 "Thank you Jerome, I did figure it out last night. Sorry I did not get it right away the first time you explained it! Sean") 11 years 2 months ago by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") | Replies:8 Views:769 | [Last Post](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209725 "Thank you Jerome, I did figure it out last night. Sorry I did not get it right away the first time you explained it! Sean") by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") 11 years 2 months ago |
| [](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209465) | [Can we make Shipping Option Based on Country](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209465 "-- url of the page with the problem -- : www.anchorpointfilms.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.9 -- Browser(s) name and version -- : not browser dependant -- Error-message(debug-mod must be tuned on) -- : No error messages Right now we have three shipping options on our cart at www.anchorpointfilms.com as follows: USA Price Canada Price International Price I currently have it where there is a radio button to select the correct shipping option. We are charging a flat rate for each of them. However, people are selecting the USA price instead of the International price and then fulfilling their order. What we need is a way to make their shipping be set automatically to the correct option when they set their ship to country in their address. Can this be done? I would like to have them check that their shipping is USA Postal Service but not have them select a price. Or, if we allow them to select a price we would have some sort of correction process for when the shipping option does not match their country selected. Thank you,") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 3 months ago, by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") [Last Post](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209725 "Thank you Jerome, I did figure it out last night. Sorry I did not get it right away the first time you explained it! Sean") 11 years 2 months ago by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") | Replies:8 Views:769 | [Last Post](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209725 "Thank you Jerome, I did figure it out last night. Sorry I did not get it right away the first time you explained it! Sean") by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") 11 years 2 months ago |
| [](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209129) | [Can we make Shipping Option Based on Country](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209129 "-- url of the page with the problem -- : www.anchorpointfilms.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.9 -- Browser(s) name and version -- : not browser dependant -- Error-message(debug-mod must be tuned on) -- : No error messages Right now we have three shipping options on our cart at www.anchorpointfilms.com as follows: USA Price Canada Price International Price I currently have it where there is a radio button to select the correct shipping option. We are charging a flat rate for each of them. However, people are selecting the USA price instead of the International price and then fulfilling their order. What we need is a way to make their shipping be set automatically to the correct option when they set their ship to country in their address. Can this be done? I would like to have them check that their shipping is USA Postal Service but not have them select a price. Or, if we allow them to select a price we would have some sort of correction process for when the shipping option does not match their country selected. Thank you,") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 3 months ago, by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") [Last Post](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209725 "Thank you Jerome, I did figure it out last night. Sorry I did not get it right away the first time you explained it! Sean") 11 years 2 months ago by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") | Replies:8 Views:769 | [Last Post](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209725 "Thank you Jerome, I did figure it out last night. Sorry I did not get it right away the first time you explained it! Sean") by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") 11 years 2 months ago |
| [](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#208980) | [Can we make Shipping Option Based on Country](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#208980 "-- url of the page with the problem -- : www.anchorpointfilms.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.9 -- Browser(s) name and version -- : not browser dependant -- Error-message(debug-mod must be tuned on) -- : No error messages Right now we have three shipping options on our cart at www.anchorpointfilms.com as follows: USA Price Canada Price International Price I currently have it where there is a radio button to select the correct shipping option. We are charging a flat rate for each of them. However, people are selecting the USA price instead of the International price and then fulfilling their order. What we need is a way to make their shipping be set automatically to the correct option when they set their ship to country in their address. Can this be done? I would like to have them check that their shipping is USA Postal Service but not have them select a price. Or, if we allow them to select a price we would have some sort of correction process for when the shipping option does not match their country selected. Thank you,") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 3 months ago, by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") [Last Post](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209725 "Thank you Jerome, I did figure it out last night. Sorry I did not get it right away the first time you explained it! Sean") 11 years 2 months ago by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") | Replies:8 Views:769 | [Last Post](/forum/25-install-update/878289-can-we-make-shipping-option-based-on-country#209725 "Thank you Jerome, I did figure it out last night. Sorry I did not get it right away the first time you explained it! Sean") by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") 11 years 2 months ago |
| [](/forum/35-orders-management/877557-confusing-people-trying-to-check-out-using-paypal#205889) | [Confusing people trying to check out using PayPal](/forum/35-orders-management/877557-confusing-people-trying-to-check-out-using-paypal#205889 "-- url of the page with the problem -- : www.anchorpointfilms.com -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : Chrome Version 43.0.2357.124 m We have a couple problems going on that are causing us some grief. We are having trouble with some people struggling to check out with hikashop. Possibly because they don’t realize that they are not required to create an account. We are starting to wonder if we should just make all users Guests and not allow anybody to have an account. Also, once the people start to create an account, their email is entered into the website and then when they have trouble and contact us for help we find that we cannot use that email to help them check out because it shows that it has already been used? This probably happens because they have already registered? We are looking for advice on the best way to make it as simple as possible for our users to check out and also to ensure that we do not get in this position where they can't check out as a guest because their email is already used. Can we set up hikashop to not give the option to register and/or create a login and have everyone check out as a “guest” by default without their even knowing there is such a thing as a guest? Would this be a bad idea? We also only have one payment option which is to use PayPal and wonder if the checkout button can take people to PayPal automatically without their even knowing that PayPal is an option? We use PayPal to check out and not PayPal Pro. Thanks so much for any help on these two issues! Sean Carney") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 11 years 4 months ago, by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") [Last Post](/forum/35-orders-management/877557-confusing-people-trying-to-check-out-using-paypal#205889 "You have been really helpful again. I appreciate this very much!") 11 years 4 months ago by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") | Replies:5 Views:915 | [Last Post](/forum/35-orders-management/877557-confusing-people-trying-to-check-out-using-paypal#205889 "You have been really helpful again. I appreciate this very much!") by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") 11 years 4 months ago |
| [](/forum/25-install-update/877582-how-to-not-send-emails-after-cart-is-created#205888) | [How to NOT send emails after cart is created](/forum/25-install-update/877582-how-to-not-send-emails-after-cart-is-created#205888 "-- url of the page with the problem -- : www.anchorpointfilms.com -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : not a browser issue -- Error-message(debug-mod must be tuned on) -- : There is no error message. We just need to change some configuration. We feel sending an email confirming a order that was not actually completed by PayPal is confusing our clients. This is because some of them have not completed the actual checkout at PayPal which is our ONLY payment option and so their order never actually completed. Yet they received an email from us stating the order had completed. Can you show me where I could turn off the email that notifies the customer as well as the administrator when an order has been created and sent to PayPal? We would like to only send a notice to everybody AFTER the order has been processed by PayPal and the confirmation has been given to us from PayPal. Thank you so much for your amazing help!") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 4 months ago, by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") [Last Post](/forum/25-install-update/877582-how-to-not-send-emails-after-cart-is-created#205888 "Thank you very much!") 11 years 4 months ago by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") | Replies:4 Views:512 | [Last Post](/forum/25-install-update/877582-how-to-not-send-emails-after-cart-is-created#205888 "Thank you very much!") by [anchorpointfilms](/forum/user/36154-anchorpointfilms "View anchorpointfilms's Profile") 11 years 4 months ago |
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