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# Profile for trevor.icon
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- **User Type:** User
- **Register Date:** 14 Apr 2015
- **Last login:** 5 years 11 months ago
- **Time Zone:** UTC +0:00
- **Local Time:** 22:42
- **Posts:** 31
- **Profile views:** 140
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- Posts
# trevor.icon's recent posts (31 messages )
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| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/3-bug-report/901003-multiple-transactions#325139) | [Multiple transactions](/forum/3-bug-report/901003-multiple-transactions#325139 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : eWay transaction We are having issues at the moment with multiple Hikashop websites were a transaction will go through multiple times (average twice, but there has been a few that have gone through three times) but no order will be made within Hikashop. The payment gateway that is being used is eWay. We have reached out to eWay to ask on their end is there a prevention of multiple transactions within a certain amount of time, which they have replied the transaction is a minute to 2 minutes apart; ask your eCommerce solution. So our question is, is there a check within the system to make sure if a transaction has been made it cannot do that transaction again and continue on or what should we look for within the plugin for eWay or code to see why the transaction is happening multiple times and not creating a hikashop order. We see this as a bug, as transaction should only go through once and not multiple times; as it should check customer, flag a transaction has been made or is being made and not to make another. Hopefully you are able to shed some light on this situation and help. Trevor") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 6 years 5 days ago, by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") [Last Post](/forum/3-bug-report/901003-multiple-transactions#325139 "Hi, I will give this a try and see how we go. Cheers.") 5 years 11 months ago by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") | Replies:4 Views:1118 | [Last Post](/forum/3-bug-report/901003-multiple-transactions#325139 "Hi, I will give this a try and see how we go. Cheers.") by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") 5 years 11 months ago |
| [](/forum/3-bug-report/901003-multiple-transactions#325083) | [Multiple transactions](/forum/3-bug-report/901003-multiple-transactions#325083 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : eWay transaction We are having issues at the moment with multiple Hikashop websites were a transaction will go through multiple times (average twice, but there has been a few that have gone through three times) but no order will be made within Hikashop. The payment gateway that is being used is eWay. We have reached out to eWay to ask on their end is there a prevention of multiple transactions within a certain amount of time, which they have replied the transaction is a minute to 2 minutes apart; ask your eCommerce solution. So our question is, is there a check within the system to make sure if a transaction has been made it cannot do that transaction again and continue on or what should we look for within the plugin for eWay or code to see why the transaction is happening multiple times and not creating a hikashop order. We see this as a bug, as transaction should only go through once and not multiple times; as it should check customer, flag a transaction has been made or is being made and not to make another. Hopefully you are able to shed some light on this situation and help. Trevor") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 6 years 5 days ago, by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") [Last Post](/forum/3-bug-report/901003-multiple-transactions#325139 "Hi, I will give this a try and see how we go. Cheers.") 5 years 11 months ago by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") | Replies:4 Views:1118 | [Last Post](/forum/3-bug-report/901003-multiple-transactions#325139 "Hi, I will give this a try and see how we go. Cheers.") by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") 5 years 11 months ago |
| [](/forum/3-bug-report/901003-multiple-transactions#324903) | [Multiple transactions](/forum/3-bug-report/901003-multiple-transactions#324903 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : eWay transaction We are having issues at the moment with multiple Hikashop websites were a transaction will go through multiple times (average twice, but there has been a few that have gone through three times) but no order will be made within Hikashop. The payment gateway that is being used is eWay. We have reached out to eWay to ask on their end is there a prevention of multiple transactions within a certain amount of time, which they have replied the transaction is a minute to 2 minutes apart; ask your eCommerce solution. So our question is, is there a check within the system to make sure if a transaction has been made it cannot do that transaction again and continue on or what should we look for within the plugin for eWay or code to see why the transaction is happening multiple times and not creating a hikashop order. We see this as a bug, as transaction should only go through once and not multiple times; as it should check customer, flag a transaction has been made or is being made and not to make another. Hopefully you are able to shed some light on this situation and help. Trevor") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 6 years 5 days ago, by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") [Last Post](/forum/3-bug-report/901003-multiple-transactions#325139 "Hi, I will give this a try and see how we go. Cheers.") 5 years 11 months ago by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") | Replies:4 Views:1118 | [Last Post](/forum/3-bug-report/901003-multiple-transactions#325139 "Hi, I will give this a try and see how we go. Cheers.") by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") 5 years 11 months ago |
| [](/forum/3-bug-report/897482-email-issue-with-credit-card-payment#306862) | [Email issue with credit card payment](/forum/3-bug-report/897482-email-issue-with-credit-card-payment#306862 "-- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 -- PHP version -- : 5.6 Hi, Recently updated hikashop and now order emails are not going through to the customer when they select Credit Card payment. Using the plugin for payments: /plugins/hikashoppayment/migsvpc.php Testing and found the following; - eWay also doesnt send through email - bank transfer email works - email history (under customer in admin area) does not display any of the history - orders are displaying correctly under the orders option - click onto send invoice and the invoice sends (via the admin area) - bank transfer status is set to created (emails flow) - credit card payment, status is set to Confirmed (this has been like this before the upgrade ) - under System > Order statuses + Created has created option checked, and Unpaid ticked + Confirmed has confirmed option checked, and Invoice, Download, Statistics and Print Invoice ticked. It looks like the send function does not fire off when going through credit card payment, seems the history is not being saved also. Any hints/tips to check for or what to do to get email flowing as customers are not receiving invoices when an order is made.") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 7 years 5 months ago, by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") [Last Post](/forum/3-bug-report/897482-email-issue-with-credit-card-payment#306866 "Hi, The modifyOrder function calls all the plugins of the group "hikashop" when it changes the status of the order and then send the emails and add the history. So if the status is changed in the order but the emails are not sent and the history is not filled in, it means that it stops just between the order status change and the email sending / order history saving. And the only thing in between is the call to the plugins. So yes, the issue happens in the modifyOrder function, which calls the saving of the order which call the plugins. That's why I'm saying it must come from a plugin. Another way to tackle the issue if you don't want to test each plugin of your website, is to look at the PHP error log of your website. Since the processing of the page stops in the middle, a fatal error message should be logged in the PHP error log and that should tell you the file path and line number where the error happened. There is a high chance that this will directly point a plugin file.") 7 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:1262 | [Last Post](/forum/3-bug-report/897482-email-issue-with-credit-card-payment#306866 "Hi, The modifyOrder function calls all the plugins of the group "hikashop" when it changes the status of the order and then send the emails and add the history. So if the status is changed in the order but the emails are not sent and the history is not filled in, it means that it stops just between the order status change and the email sending / order history saving. And the only thing in between is the call to the plugins. So yes, the issue happens in the modifyOrder function, which calls the saving of the order which call the plugins. That's why I'm saying it must come from a plugin. Another way to tackle the issue if you don't want to test each plugin of your website, is to look at the PHP error log of your website. Since the processing of the page stops in the middle, a fatal error message should be logged in the PHP error log and that should tell you the file path and line number where the error happened. There is a high chance that this will directly point a plugin file.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 5 months ago |
| [](/forum/3-bug-report/897482-email-issue-with-credit-card-payment#306853) | [Email issue with credit card payment](/forum/3-bug-report/897482-email-issue-with-credit-card-payment#306853 "-- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 -- PHP version -- : 5.6 Hi, Recently updated hikashop and now order emails are not going through to the customer when they select Credit Card payment. Using the plugin for payments: /plugins/hikashoppayment/migsvpc.php Testing and found the following; - eWay also doesnt send through email - bank transfer email works - email history (under customer in admin area) does not display any of the history - orders are displaying correctly under the orders option - click onto send invoice and the invoice sends (via the admin area) - bank transfer status is set to created (emails flow) - credit card payment, status is set to Confirmed (this has been like this before the upgrade ) - under System > Order statuses + Created has created option checked, and Unpaid ticked + Confirmed has confirmed option checked, and Invoice, Download, Statistics and Print Invoice ticked. It looks like the send function does not fire off when going through credit card payment, seems the history is not being saved also. Any hints/tips to check for or what to do to get email flowing as customers are not receiving invoices when an order is made.") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 7 years 5 months ago, by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") [Last Post](/forum/3-bug-report/897482-email-issue-with-credit-card-payment#306866 "Hi, The modifyOrder function calls all the plugins of the group "hikashop" when it changes the status of the order and then send the emails and add the history. So if the status is changed in the order but the emails are not sent and the history is not filled in, it means that it stops just between the order status change and the email sending / order history saving. And the only thing in between is the call to the plugins. So yes, the issue happens in the modifyOrder function, which calls the saving of the order which call the plugins. That's why I'm saying it must come from a plugin. Another way to tackle the issue if you don't want to test each plugin of your website, is to look at the PHP error log of your website. Since the processing of the page stops in the middle, a fatal error message should be logged in the PHP error log and that should tell you the file path and line number where the error happened. There is a high chance that this will directly point a plugin file.") 7 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:1262 | [Last Post](/forum/3-bug-report/897482-email-issue-with-credit-card-payment#306866 "Hi, The modifyOrder function calls all the plugins of the group "hikashop" when it changes the status of the order and then send the emails and add the history. So if the status is changed in the order but the emails are not sent and the history is not filled in, it means that it stops just between the order status change and the email sending / order history saving. And the only thing in between is the call to the plugins. So yes, the issue happens in the modifyOrder function, which calls the saving of the order which call the plugins. That's why I'm saying it must come from a plugin. Another way to tackle the issue if you don't want to test each plugin of your website, is to look at the PHP error log of your website. Since the processing of the page stops in the middle, a fatal error message should be logged in the PHP error log and that should tell you the file path and line number where the error happened. There is a high chance that this will directly point a plugin file.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 5 months ago |
| [](/forum/3-bug-report/897482-email-issue-with-credit-card-payment#306653) | [Email issue with credit card payment](/forum/3-bug-report/897482-email-issue-with-credit-card-payment#306653 "-- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 -- PHP version -- : 5.6 Hi, Recently updated hikashop and now order emails are not going through to the customer when they select Credit Card payment. Using the plugin for payments: /plugins/hikashoppayment/migsvpc.php Testing and found the following; - eWay also doesnt send through email - bank transfer email works - email history (under customer in admin area) does not display any of the history - orders are displaying correctly under the orders option - click onto send invoice and the invoice sends (via the admin area) - bank transfer status is set to created (emails flow) - credit card payment, status is set to Confirmed (this has been like this before the upgrade ) - under System > Order statuses + Created has created option checked, and Unpaid ticked + Confirmed has confirmed option checked, and Invoice, Download, Statistics and Print Invoice ticked. It looks like the send function does not fire off when going through credit card payment, seems the history is not being saved also. Any hints/tips to check for or what to do to get email flowing as customers are not receiving invoices when an order is made.") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 7 years 5 months ago, by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") [Last Post](/forum/3-bug-report/897482-email-issue-with-credit-card-payment#306866 "Hi, The modifyOrder function calls all the plugins of the group "hikashop" when it changes the status of the order and then send the emails and add the history. So if the status is changed in the order but the emails are not sent and the history is not filled in, it means that it stops just between the order status change and the email sending / order history saving. And the only thing in between is the call to the plugins. So yes, the issue happens in the modifyOrder function, which calls the saving of the order which call the plugins. That's why I'm saying it must come from a plugin. Another way to tackle the issue if you don't want to test each plugin of your website, is to look at the PHP error log of your website. Since the processing of the page stops in the middle, a fatal error message should be logged in the PHP error log and that should tell you the file path and line number where the error happened. There is a high chance that this will directly point a plugin file.") 7 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:1262 | [Last Post](/forum/3-bug-report/897482-email-issue-with-credit-card-payment#306866 "Hi, The modifyOrder function calls all the plugins of the group "hikashop" when it changes the status of the order and then send the emails and add the history. So if the status is changed in the order but the emails are not sent and the history is not filled in, it means that it stops just between the order status change and the email sending / order history saving. And the only thing in between is the call to the plugins. So yes, the issue happens in the modifyOrder function, which calls the saving of the order which call the plugins. That's why I'm saying it must come from a plugin. Another way to tackle the issue if you don't want to test each plugin of your website, is to look at the PHP error log of your website. Since the processing of the page stops in the middle, a fatal error message should be logged in the PHP error log and that should tell you the file path and line number where the error happened. There is a high chance that this will directly point a plugin file.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 5 months ago |
| [](/forum/29-payment-methods/893546-payment-plugin-afterpay?start=40#306543) | [Payment plugin - Afterpay](/forum/29-payment-methods/893546-payment-plugin-afterpay?start=40#306543 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : 3.8.3 -- PHP version -- : 7 Hello, I see that some people have been talking about Afterpay. I have a client asking me if Hikashop can do Afterpay. Is this payment option available, or going to be available anytime soon? Apparently it is getting very popular both online and in stores. www.afterpay.com/en-AU/ Thank you Kind regards Lene") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 8 years 9 months ago, by [lt635](/forum/user/32929-lt635 "View lt635's Profile") [Last Post](/forum/29-payment-methods/893546-payment-plugin-afterpay?start=80#349945 "Hi Nicolas Ive sent an message and dont have a reply yet. I have spoken to afterpay and they are going to allow me to test the plugin. Can it be sent to me so i can install it please") 3 years 7 months ago by [mieprint](/forum/user/40180-mieprint "View mieprint's Profile") - [1](/forum/29-payment-methods/893546-payment-plugin-afterpay?start=0 "Page:1") - [2](/forum/29-payment-methods/893546-payment-plugin-afterpay?start=20 "Page:2") - [3](/forum/29-payment-methods/893546-payment-plugin-afterpay?start=40 "Page:3") - ... - [5](/forum/29-payment-methods/893546-payment-plugin-afterpay?start=80 "Page:5") | Replies:97 Views:13.3k | [Last Post](/forum/29-payment-methods/893546-payment-plugin-afterpay?start=80#349945 "Hi Nicolas Ive sent an message and dont have a reply yet. I have spoken to afterpay and they are going to allow me to test the plugin. Can it be sent to me so i can install it please") by [mieprint](/forum/user/40180-mieprint "View mieprint's Profile") 3 years 7 months ago |
| [](/forum/30-integrations/895563-hikashop-connector-to-myob-accountright#297050) | [Hikashop connector to MYOB AccountRight](/forum/30-integrations/895563-hikashop-connector-to-myob-accountright#297050 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11. -- PHP version -- : 5.6 -- Browser(s) name and version -- : Chrome Hi, Wondering if anyone can help; looking for a connector for Hikashop to MYOB AccountRight. Looking at developing API to do this, but seeing if this has already been done. I have come across WooCommerce connectors, OneSaas but nothing for Hikashop integration. Hope you can help.") Category: [Integrations](/forum/30-integrations "Informations on all the different integrations available for Hikashop") Topic started 8 years 2 months ago, by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") [Last Post](/forum/30-integrations/895563-hikashop-connector-to-myob-accountright#297066 "Hi, I know that someone was doing it manually with a CSV export/import: www.hikashop.com/forum/2-general-talk-ab...linking-to-myob.html But I don't know of an existing solution for automating that. So if that's what you need, development will be necessary yes. You can find our developer documentation here: www.hikashop.com/support/documentation/6...r-documentation.html The order API will probably be what you want to look at to send a request to the MYOB API when an order is confirmed after the payment.") 8 years 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:1445 | [Last Post](/forum/30-integrations/895563-hikashop-connector-to-myob-accountright#297066 "Hi, I know that someone was doing it manually with a CSV export/import: www.hikashop.com/forum/2-general-talk-ab...linking-to-myob.html But I don't know of an existing solution for automating that. So if that's what you need, development will be necessary yes. You can find our developer documentation here: www.hikashop.com/support/documentation/6...r-documentation.html The order API will probably be what you want to look at to send a request to the MYOB API when an order is confirmed after the payment.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 2 months ago |
| [](/forum/37-import-export-csv-xls/888646-import-products-via-csv-able-to-attach-files-pdfs#264621) | [Import products via CSV (Able to attach files (pdfs))](/forum/37-import-export-csv-xls/888646-import-products-via-csv-able-to-attach-files-pdfs#264621 "-- HikaShop version -- : 3.0.0 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.4.24 -- Error-message(debug-mod must be tuned on) -- : No error message, just a question regarding upload csv Hi, I am wondering if it is possible when updating or adding products via import csv file if it is possible to add files (pdfs) against a product within the csv? I see there is a field (cell) files, I added the filename in this cell but it did not add it to the section IMAGES AND FILES (in administrator area) nor on the product detail page. I placed the pdf into the directory /media/com_hikashop/upload/safe I am wondering if this is possible to add a file against a product via csv import. If possible, can you also name the file, update the downloads number limit and free download within the csv import? Thank you - csv file - Files section within admin area - Change file details") Category: [Import & Export (CSV, XLS…)](/forum/37-import-export-csv-xls "Questions about import and export will find an answer here") Topic started 9 years 8 months ago, by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") [Last Post](/forum/37-import-export-csv-xls/888646-import-products-via-csv-able-to-attach-files-pdfs#264644 "Hi, Images are automatically resized if you set the "image" (width/height) setting of the Images section of the HikaShop configuration. Note that this is a resizing of the original image. You won't get it big again after it is resized, even if you change that setting, unless the image is deleted and reuploaded. The thumbnails are generated automatically based on the settings of your menu items, your modules, and the other settings of the "Images" section of the configuration.") 9 years 7 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:1999 | [Last Post](/forum/37-import-export-csv-xls/888646-import-products-via-csv-able-to-attach-files-pdfs#264644 "Hi, Images are automatically resized if you set the "image" (width/height) setting of the Images section of the HikaShop configuration. Note that this is a resizing of the original image. You won't get it big again after it is resized, even if you change that setting, unless the image is deleted and reuploaded. The thumbnails are generated automatically based on the settings of your menu items, your modules, and the other settings of the "Images" section of the configuration.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 7 months ago |
| [](/forum/37-import-export-csv-xls/888646-import-products-via-csv-able-to-attach-files-pdfs#261413) | [Import products via CSV (Able to attach files (pdfs))](/forum/37-import-export-csv-xls/888646-import-products-via-csv-able-to-attach-files-pdfs#261413 "-- HikaShop version -- : 3.0.0 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.4.24 -- Error-message(debug-mod must be tuned on) -- : No error message, just a question regarding upload csv Hi, I am wondering if it is possible when updating or adding products via import csv file if it is possible to add files (pdfs) against a product within the csv? I see there is a field (cell) files, I added the filename in this cell but it did not add it to the section IMAGES AND FILES (in administrator area) nor on the product detail page. I placed the pdf into the directory /media/com_hikashop/upload/safe I am wondering if this is possible to add a file against a product via csv import. If possible, can you also name the file, update the downloads number limit and free download within the csv import? Thank you - csv file - Files section within admin area - Change file details") Category: [Import & Export (CSV, XLS…)](/forum/37-import-export-csv-xls "Questions about import and export will find an answer here") Topic started 9 years 8 months ago, by [trevor.icon](/forum/user/36905-trevor-icon "View trevor.icon's Profile") [Last Post](/forum/37-import-export-csv-xls/888646-import-products-via-csv-able-to-attach-files-pdfs#264644 "Hi, Images are automatically resized if you set the "image" (width/height) setting of the Images section of the HikaShop configuration. Note that this is a resizing of the original image. You won't get it big again after it is resized, even if you change that setting, unless the image is deleted and reuploaded. The thumbnails are generated automatically based on the settings of your menu items, your modules, and the other settings of the "Images" section of the configuration.") 9 years 7 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:1999 | [Last Post](/forum/37-import-export-csv-xls/888646-import-products-via-csv-able-to-attach-files-pdfs#264644 "Hi, Images are automatically resized if you set the "image" (width/height) setting of the Images section of the HikaShop configuration. Note that this is a resizing of the original image. You won't get it big again after it is resized, even if you change that setting, unless the image is deleted and reuploaded. The thumbnails are generated automatically based on the settings of your menu items, your modules, and the other settings of the "Images" section of the configuration.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 7 months ago |
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