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# Profile for iclass-hikka
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[](/forum/user/36929-iclass-hikka "View iclass-hikka's Profile")
**[ Offline](/forum/user/36929-iclass-hikka)**
- **User Type:** User
- **Register Date:** 15 Apr 2015
- **Last login:** 11 years 4 months ago
- **Time Zone:** UTC +0:00
- **Local Time:** 05:46
- **Posts:** 2
- **Profile views:** 46
- **Gender:** Unknown
- **Birthdate:** Unknown
- Posts
# iclass-hikka's recent posts (2 messages )
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| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/4-how-to/57593-cancellation-email#202640) | [Cancellation email](/forum/4-how-to/57593-cancellation-email#202640 "When customer decides to click on the "Cancel and return to {website url}" on the Paypal page before completing any payment, I realize there is no cancellation email sent out for both seller and buyer. I notice there is an Order Cancel email in System/Emails, but it seems like it is not related to the case above. Is there anyway to send out cancellation email when customer clicks on that link ? Cause once the website is directed to Paypal summary page, the Order_administrator_notification email is sent to the seller and Order_creation_notification is sent to the buyer. It would be nice if both receive a cancellation emails when buyer clicks on the links and decides not to continue with the payment/order. Many thanks, Shanwell") Category: [How to?](/forum/4-how-to "If you didn't find the answer on our documentation neither on existing posts, please ask your question here.") Topic started 14 years 3 months ago, by [shanwell](/forum/user/6685-shanwell "View shanwell's Profile") [Last Post](/forum/4-how-to/57593-cancellation-email#202650 "Hi, Xavier is wrong. When the user cancels his order, he doesn't get any cancellation email. The admin gets an email notifying him of the cancellation. We supposed that the customer didn't need to receive a cancellation email at that point since he did the cancellation himself and thus doesn't need to be notified about that. It would require a custom plugin to send such email. I would actually recommend another solution: Use our integration with AcyMailing in order to create an auto filter in AcyMailing so that when orders are cancelled, such email is sent. The integration also supports the generating of a custom coupon code to be inserted in the email specifically for the customer receiving the email. And for the reason for cancellation, you can always add a link to a form made with a joomla form extension. For more information on how to exactly setup auto filters in AcyMailing to achieve that, I would recommend to contact the support of AcyMailing. PS: Please don't post your questions to both our contact form and our forum.") 11 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:8 Views:1722 | [Last Post](/forum/4-how-to/57593-cancellation-email#202650 "Hi, Xavier is wrong. When the user cancels his order, he doesn't get any cancellation email. The admin gets an email notifying him of the cancellation. We supposed that the customer didn't need to receive a cancellation email at that point since he did the cancellation himself and thus doesn't need to be notified about that. It would require a custom plugin to send such email. I would actually recommend another solution: Use our integration with AcyMailing in order to create an auto filter in AcyMailing so that when orders are cancelled, such email is sent. The integration also supports the generating of a custom coupon code to be inserted in the email specifically for the customer receiving the email. And for the reason for cancellation, you can always add a link to a form made with a joomla form extension. For more information on how to exactly setup auto filters in AcyMailing to achieve that, I would recommend to contact the support of AcyMailing. PS: Please don't post your questions to both our contact form and our forum.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 years 5 months ago |
| [](/forum/4-how-to/57593-cancellation-email#202525) | [Cancellation email](/forum/4-how-to/57593-cancellation-email#202525 "When customer decides to click on the "Cancel and return to {website url}" on the Paypal page before completing any payment, I realize there is no cancellation email sent out for both seller and buyer. I notice there is an Order Cancel email in System/Emails, but it seems like it is not related to the case above. Is there anyway to send out cancellation email when customer clicks on that link ? Cause once the website is directed to Paypal summary page, the Order_administrator_notification email is sent to the seller and Order_creation_notification is sent to the buyer. It would be nice if both receive a cancellation emails when buyer clicks on the links and decides not to continue with the payment/order. Many thanks, Shanwell") Category: [How to?](/forum/4-how-to "If you didn't find the answer on our documentation neither on existing posts, please ask your question here.") Topic started 14 years 3 months ago, by [shanwell](/forum/user/6685-shanwell "View shanwell's Profile") [Last Post](/forum/4-how-to/57593-cancellation-email#202650 "Hi, Xavier is wrong. When the user cancels his order, he doesn't get any cancellation email. The admin gets an email notifying him of the cancellation. We supposed that the customer didn't need to receive a cancellation email at that point since he did the cancellation himself and thus doesn't need to be notified about that. It would require a custom plugin to send such email. I would actually recommend another solution: Use our integration with AcyMailing in order to create an auto filter in AcyMailing so that when orders are cancelled, such email is sent. The integration also supports the generating of a custom coupon code to be inserted in the email specifically for the customer receiving the email. And for the reason for cancellation, you can always add a link to a form made with a joomla form extension. For more information on how to exactly setup auto filters in AcyMailing to achieve that, I would recommend to contact the support of AcyMailing. PS: Please don't post your questions to both our contact form and our forum.") 11 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:8 Views:1722 | [Last Post](/forum/4-how-to/57593-cancellation-email#202650 "Hi, Xavier is wrong. When the user cancels his order, he doesn't get any cancellation email. The admin gets an email notifying him of the cancellation. We supposed that the customer didn't need to receive a cancellation email at that point since he did the cancellation himself and thus doesn't need to be notified about that. It would require a custom plugin to send such email. I would actually recommend another solution: Use our integration with AcyMailing in order to create an auto filter in AcyMailing so that when orders are cancelled, such email is sent. The integration also supports the generating of a custom coupon code to be inserted in the email specifically for the customer receiving the email. And for the reason for cancellation, you can always add a link to a form made with a joomla form extension. For more information on how to exactly setup auto filters in AcyMailing to achieve that, I would recommend to contact the support of AcyMailing. PS: Please don't post your questions to both our contact form and our forum.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 years 5 months ago |
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