[Skip to main content](#vessel-content) # Profile for Tatiana1311 ## [![Tatiana1311's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") **[ Offline](/forum/user/37036-tatiana1311)** - **User Type:** User - **Register Date:** 22 Apr 2015 - **Last login:** 11 years 1 week ago - **Time Zone:** UTC +0:00 - **Local Time:** 04:52 - **Posts:** 7 - **Profile views:** 21 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # Tatiana1311's recent posts (7 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/35-orders-management/879877-customers-data-orders-are-missing#217436) | [Customer's data/orders are missing!!!](/forum/35-orders-management/879877-customers-data-orders-are-missing#217436 "-- url of the page with the problem -- : flordelicious.com -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.6.14 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : none. customer's/order data is missing I just noticed that 3 of the previously created orders were deleted! A user who placed an order M11 also said that when she tried to log in, it did not recognize her credentials, so she had to log in again. I am attaching screenshots - the M11 order email confirmation (where it shows that the person who placed this order was Anne Naipo) and the screenshot of my orders from the backend of the website, where it shows my name (it was showing nothing, so I created an order to test). Also I'm attaching a screenshot with test orders email confirmation, and they are nowhere to be found on the website. I also changed VAT to TAX and it's not showing any more either. Is that the problem with Hikashop?? This is very important, because I'm losing customer's information! I also just transfered hosting of the website, can this be a part of the problem? Thank you! Tatiana") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 11 years 1 week ago, by [Tatiana1311](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") [Last Post](/forum/35-orders-management/879877-customers-data-orders-are-missing#217516 "Hi, The HikaShop users are stored in the table "hikashop_user" ; but that table allow HikaShop to extend the Joomla users (stored in the table "users". If you have migrate your website and the "users" in the Joomla table are not the same ; the link between the table "hikashop_user" and "users" can be broken and it will result incoherent display (and behavior). Regards,") 11 years 1 week ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:1 Views:443 | [Last Post](/forum/35-orders-management/879877-customers-data-orders-are-missing#217516 "Hi, The HikaShop users are stored in the table "hikashop_user" ; but that table allow HikaShop to extend the Joomla users (stored in the table "users". If you have migrate your website and the "users" in the Joomla table are not the same ; the link between the table "hikashop_user" and "users" can be broken and it will result incoherent display (and behavior). Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 11 years 1 week ago | | [](/forum/28-shipping-methods/876671-usps-plugin-decreases-shipping-price-by-50#200319) | [USPS plugin decreases shipping price by 50%](/forum/28-shipping-methods/876671-usps-plugin-decreases-shipping-price-by-50#200319 "-- url of the page with the problem -- : flordelicious.com -- HikaShop version -- : latest -- Joomla version -- : latest -- PHP version -- : latest -- Browser(s) name and version -- : Google Chrome When I use a 10% coupon at the checkout (THANKYOU10) - it cuts the shipping rate in half. What can be the problem? Also - the USPS plugin calculates the shipping rates a bit higher than normal (but I manage it by putting a negative value in the Price field inside the USPS shipping plugin). I am attaching screenshots - 1 is before the coupon applied and the second one is after the coupon applied, so you can see the difference in shipping price.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 11 years 5 months ago, by [Tatiana1311](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") [Last Post](/forum/28-shipping-methods/876671-usps-plugin-decreases-shipping-price-by-50#200340 "Hello, Regarding your USPS settings, you should not set a negative price option like -1. You can check the USPS shipping documentation page to know what the USPS options exactly are. The USPS shipping plugin will send details of your order like : - The shipping address - Your order weight and dimensions - Some of your USPS settings And then it will display the shipping rates that are returned from the USPS platform. In that case the best solution will be to use a manual shipping method") 11 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:551 | [Last Post](/forum/28-shipping-methods/876671-usps-plugin-decreases-shipping-price-by-50#200340 "Hello, Regarding your USPS settings, you should not set a negative price option like -1. You can check the USPS shipping documentation page to know what the USPS options exactly are. The USPS shipping plugin will send details of your order like : - The shipping address - Your order weight and dimensions - Some of your USPS settings And then it will display the shipping rates that are returned from the USPS platform. In that case the best solution will be to use a manual shipping method") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 years 5 months ago | | [](/forum/28-shipping-methods/876671-usps-plugin-decreases-shipping-price-by-50#200235) | [USPS plugin decreases shipping price by 50%](/forum/28-shipping-methods/876671-usps-plugin-decreases-shipping-price-by-50#200235 "-- url of the page with the problem -- : flordelicious.com -- HikaShop version -- : latest -- Joomla version -- : latest -- PHP version -- : latest -- Browser(s) name and version -- : Google Chrome When I use a 10% coupon at the checkout (THANKYOU10) - it cuts the shipping rate in half. What can be the problem? Also - the USPS plugin calculates the shipping rates a bit higher than normal (but I manage it by putting a negative value in the Price field inside the USPS shipping plugin). I am attaching screenshots - 1 is before the coupon applied and the second one is after the coupon applied, so you can see the difference in shipping price.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 11 years 5 months ago, by [Tatiana1311](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") [Last Post](/forum/28-shipping-methods/876671-usps-plugin-decreases-shipping-price-by-50#200340 "Hello, Regarding your USPS settings, you should not set a negative price option like -1. You can check the USPS shipping documentation page to know what the USPS options exactly are. The USPS shipping plugin will send details of your order like : - The shipping address - Your order weight and dimensions - Some of your USPS settings And then it will display the shipping rates that are returned from the USPS platform. In that case the best solution will be to use a manual shipping method") 11 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:551 | [Last Post](/forum/28-shipping-methods/876671-usps-plugin-decreases-shipping-price-by-50#200340 "Hello, Regarding your USPS settings, you should not set a negative price option like -1. You can check the USPS shipping documentation page to know what the USPS options exactly are. The USPS shipping plugin will send details of your order like : - The shipping address - Your order weight and dimensions - Some of your USPS settings And then it will display the shipping rates that are returned from the USPS platform. In that case the best solution will be to use a manual shipping method") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 years 5 months ago | | [](/forum/28-shipping-methods/876671-usps-plugin-decreases-shipping-price-by-50#200232) | [USPS plugin decreases shipping price by 50%](/forum/28-shipping-methods/876671-usps-plugin-decreases-shipping-price-by-50#200232 "-- url of the page with the problem -- : flordelicious.com -- HikaShop version -- : latest -- Joomla version -- : latest -- PHP version -- : latest -- Browser(s) name and version -- : Google Chrome When I use a 10% coupon at the checkout (THANKYOU10) - it cuts the shipping rate in half. What can be the problem? Also - the USPS plugin calculates the shipping rates a bit higher than normal (but I manage it by putting a negative value in the Price field inside the USPS shipping plugin). I am attaching screenshots - 1 is before the coupon applied and the second one is after the coupon applied, so you can see the difference in shipping price.") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 11 years 5 months ago, by [Tatiana1311](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") [Last Post](/forum/28-shipping-methods/876671-usps-plugin-decreases-shipping-price-by-50#200340 "Hello, Regarding your USPS settings, you should not set a negative price option like -1. You can check the USPS shipping documentation page to know what the USPS options exactly are. The USPS shipping plugin will send details of your order like : - The shipping address - Your order weight and dimensions - Some of your USPS settings And then it will display the shipping rates that are returned from the USPS platform. In that case the best solution will be to use a manual shipping method") 11 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:551 | [Last Post](/forum/28-shipping-methods/876671-usps-plugin-decreases-shipping-price-by-50#200340 "Hello, Regarding your USPS settings, you should not set a negative price option like -1. You can check the USPS shipping documentation page to know what the USPS options exactly are. The USPS shipping plugin will send details of your order like : - The shipping address - Your order weight and dimensions - Some of your USPS settings And then it will display the shipping rates that are returned from the USPS platform. In that case the best solution will be to use a manual shipping method") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 years 5 months ago | | [](/forum/26-product-category-display/876569-characteristics-option-doubles-the-price-of-the-pr#199803) | [Characteristics option doubles the price of the pr](/forum/26-product-category-display/876569-characteristics-option-doubles-the-price-of-the-pr#199803 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.5.17 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : Price of the product doubles when Characteristics option is chosen When I use Characteristics option (Organic nude lip balm - WHITE CONTAINER) - it doubles the price of the product, though in my settings I have not specified a price increment for options. Is it a bug or am I doing something wrong? THank you. Tatiana") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 11 years 6 months ago, by [Tatiana1311](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") [Last Post](/forum/26-product-category-display/876569-characteristics-option-doubles-the-price-of-the-pr#199803 "Problem solved! Thank you Nicolas!") 11 years 6 months ago by [Tatiana1311](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") | Replies:4 Views:564 | [Last Post](/forum/26-product-category-display/876569-characteristics-option-doubles-the-price-of-the-pr#199803 "Problem solved! Thank you Nicolas!") by [Tatiana1311](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") 11 years 6 months ago | | [](/forum/26-product-category-display/876569-characteristics-option-doubles-the-price-of-the-pr#199741) | [Characteristics option doubles the price of the pr](/forum/26-product-category-display/876569-characteristics-option-doubles-the-price-of-the-pr#199741 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.5.17 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : Price of the product doubles when Characteristics option is chosen When I use Characteristics option (Organic nude lip balm - WHITE CONTAINER) - it doubles the price of the product, though in my settings I have not specified a price increment for options. Is it a bug or am I doing something wrong? THank you. Tatiana") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 11 years 6 months ago, by [Tatiana1311](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") [Last Post](/forum/26-product-category-display/876569-characteristics-option-doubles-the-price-of-the-pr#199803 "Problem solved! Thank you Nicolas!") 11 years 6 months ago by [Tatiana1311](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") | Replies:4 Views:564 | [Last Post](/forum/26-product-category-display/876569-characteristics-option-doubles-the-price-of-the-pr#199803 "Problem solved! Thank you Nicolas!") by [Tatiana1311](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") 11 years 6 months ago | | [](/forum/26-product-category-display/876569-characteristics-option-doubles-the-price-of-the-pr#199645) | [Characteristics option doubles the price of the pr](/forum/26-product-category-display/876569-characteristics-option-doubles-the-price-of-the-pr#199645 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.5.17 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : Price of the product doubles when Characteristics option is chosen When I use Characteristics option (Organic nude lip balm - WHITE CONTAINER) - it doubles the price of the product, though in my settings I have not specified a price increment for options. Is it a bug or am I doing something wrong? THank you. Tatiana") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 11 years 6 months ago, by [Tatiana1311](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") [Last Post](/forum/26-product-category-display/876569-characteristics-option-doubles-the-price-of-the-pr#199803 "Problem solved! Thank you Nicolas!") 11 years 6 months ago by [Tatiana1311](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") | Replies:4 Views:564 | [Last Post](/forum/26-product-category-display/876569-characteristics-option-doubles-the-price-of-the-pr#199803 "Problem solved! Thank you Nicolas!") by [Tatiana1311](/forum/user/37036-tatiana1311 "View Tatiana1311's Profile") 11 years 6 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.125 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)