[Skip to main content](#vessel-content) # Profile for tshirley ## [![tshirley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37714-tshirley "View tshirley's Profile") **[ Offline](/forum/user/37714-tshirley)** - **User Type:** User - **Register Date:** 21 Jun 2015 - **Last login:** 7 years 6 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 07:41 - **Posts:** 18 - **Profile views:** 72 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # tshirley's recent posts (18 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/35-orders-management/890385-error-501-when-saving-an-email-customisation#270299) | [Error 501 when saving an email customisation](/forum/35-orders-management/890385-error-501-when-saving-an-email-customisation#270299 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Chrome and Firefox -- Error-message(debug-mod must be tuned on) -- : Error 501 Hello, I want to add some information to the Order Creation Notification and Order Status Notification emails. The information is static (bank account details text) and it is the same for both emails. I changed the html in the Order Status email and saved - this worked fine. I then added the same information to the Order Creation email and when I saved I got Error 501 from the server. I tried both Save, Save and Close, and Cancel. All the same, error 501. The only way out was to close the tab. I then tried the same on Firefox with the same result. Error 501 saving or cancelling the Order Creation email. I then tried editing two other emails and they both worked OK on both browsers. So the problem is in the Order Creation email and not in the others. Has anyone found this and is there a fix for it? Cheers Tim") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 5 months ago, by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") [Last Post](/forum/35-orders-management/890385-error-501-when-saving-an-email-customisation#270299 "Many thanks Nicolas, I initially thought that this was a server security matter, however I was unsure because the error only came up in one of the emails, not in all of them. I have how edited the email and created the 'modified' version through FTP and the problem is resolved. Cheers Tim") 9 years 5 months ago by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") | Replies:2 Views:1688 | [Last Post](/forum/35-orders-management/890385-error-501-when-saving-an-email-customisation#270299 "Many thanks Nicolas, I initially thought that this was a server security matter, however I was unsure because the error only came up in one of the emails, not in all of them. I have how edited the email and created the 'modified' version through FTP and the problem is resolved. Cheers Tim") by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") 9 years 5 months ago | | [](/forum/35-orders-management/890385-error-501-when-saving-an-email-customisation#270243) | [Error 501 when saving an email customisation](/forum/35-orders-management/890385-error-501-when-saving-an-email-customisation#270243 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Chrome and Firefox -- Error-message(debug-mod must be tuned on) -- : Error 501 Hello, I want to add some information to the Order Creation Notification and Order Status Notification emails. The information is static (bank account details text) and it is the same for both emails. I changed the html in the Order Status email and saved - this worked fine. I then added the same information to the Order Creation email and when I saved I got Error 501 from the server. I tried both Save, Save and Close, and Cancel. All the same, error 501. The only way out was to close the tab. I then tried the same on Firefox with the same result. Error 501 saving or cancelling the Order Creation email. I then tried editing two other emails and they both worked OK on both browsers. So the problem is in the Order Creation email and not in the others. Has anyone found this and is there a fix for it? Cheers Tim") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 5 months ago, by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") [Last Post](/forum/35-orders-management/890385-error-501-when-saving-an-email-customisation#270299 "Many thanks Nicolas, I initially thought that this was a server security matter, however I was unsure because the error only came up in one of the emails, not in all of them. I have how edited the email and created the 'modified' version through FTP and the problem is resolved. Cheers Tim") 9 years 5 months ago by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") | Replies:2 Views:1688 | [Last Post](/forum/35-orders-management/890385-error-501-when-saving-an-email-customisation#270299 "Many thanks Nicolas, I initially thought that this was a server security matter, however I was unsure because the error only came up in one of the emails, not in all of them. I have how edited the email and created the 'modified' version through FTP and the problem is resolved. Cheers Tim") by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") 9 years 5 months ago | | [](/forum/27-checkout/878238-address-not-appearing-on-checkout#208802) | [Address not appearing on checkout](/forum/27-checkout/878238-address-not-appearing-on-checkout#208802 "-- url of the page with the problem -- : www.store.glidingaustralia.org -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4 Hi there, Probably something simple: I have a shop where the customers are all members of my organisation, and so I have created users in Joomla for each one (~3000). They are in the user group "Registered". I have successfully mirrored these members as Hikashop customers. However these customers don't have addresses in Hikashop and I want them to be able to enter their billing and shipping addresses when they first log in to use the shop, and add or edit addresses as required. I have placed the address step in my checkout workflow. When a "Registered" user goes to the checkout, the step to enter or change an address does not appear. A user with permissions Manager, Administrator, or Super User sees the Address step and can add or change addresses. I don't want to give all customers Manager permissions. What do I need to change to allow my customers to enter and change addresses? Cheers Tim") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 11 years 3 months ago, by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") [Last Post](/forum/27-checkout/878238-address-not-appearing-on-checkout#208802 "Hello, I have resolved this problem. For some reason, I had a Joomla user who was not synchronised as a Hikashop user. I could see him in the Joomla user list but not in the Hikashop customer list. When I deleted the Joomla user and added them again, I was able to see the user in the list of hikashop customers and when I logged in using their details, it correctly asked for the address. I am sorry for this trouble. Thank you Tim") 11 years 3 months ago by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") | Replies:4 Views:669 | [Last Post](/forum/27-checkout/878238-address-not-appearing-on-checkout#208802 "Hello, I have resolved this problem. For some reason, I had a Joomla user who was not synchronised as a Hikashop user. I could see him in the Joomla user list but not in the Hikashop customer list. When I deleted the Joomla user and added them again, I was able to see the user in the list of hikashop customers and when I logged in using their details, it correctly asked for the address. I am sorry for this trouble. Thank you Tim") by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") 11 years 3 months ago | | [](/forum/27-checkout/878238-address-not-appearing-on-checkout#208801) | [Address not appearing on checkout](/forum/27-checkout/878238-address-not-appearing-on-checkout#208801 "-- url of the page with the problem -- : www.store.glidingaustralia.org -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4 Hi there, Probably something simple: I have a shop where the customers are all members of my organisation, and so I have created users in Joomla for each one (~3000). They are in the user group "Registered". I have successfully mirrored these members as Hikashop customers. However these customers don't have addresses in Hikashop and I want them to be able to enter their billing and shipping addresses when they first log in to use the shop, and add or edit addresses as required. I have placed the address step in my checkout workflow. When a "Registered" user goes to the checkout, the step to enter or change an address does not appear. A user with permissions Manager, Administrator, or Super User sees the Address step and can add or change addresses. I don't want to give all customers Manager permissions. What do I need to change to allow my customers to enter and change addresses? Cheers Tim") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 11 years 3 months ago, by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") [Last Post](/forum/27-checkout/878238-address-not-appearing-on-checkout#208802 "Hello, I have resolved this problem. For some reason, I had a Joomla user who was not synchronised as a Hikashop user. I could see him in the Joomla user list but not in the Hikashop customer list. When I deleted the Joomla user and added them again, I was able to see the user in the list of hikashop customers and when I logged in using their details, it correctly asked for the address. I am sorry for this trouble. Thank you Tim") 11 years 3 months ago by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") | Replies:4 Views:669 | [Last Post](/forum/27-checkout/878238-address-not-appearing-on-checkout#208802 "Hello, I have resolved this problem. For some reason, I had a Joomla user who was not synchronised as a Hikashop user. I could see him in the Joomla user list but not in the Hikashop customer list. When I deleted the Joomla user and added them again, I was able to see the user in the list of hikashop customers and when I logged in using their details, it correctly asked for the address. I am sorry for this trouble. Thank you Tim") by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") 11 years 3 months ago | | [](/forum/27-checkout/878238-address-not-appearing-on-checkout#208767) | [Address not appearing on checkout](/forum/27-checkout/878238-address-not-appearing-on-checkout#208767 "-- url of the page with the problem -- : www.store.glidingaustralia.org -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4 Hi there, Probably something simple: I have a shop where the customers are all members of my organisation, and so I have created users in Joomla for each one (~3000). They are in the user group "Registered". I have successfully mirrored these members as Hikashop customers. However these customers don't have addresses in Hikashop and I want them to be able to enter their billing and shipping addresses when they first log in to use the shop, and add or edit addresses as required. I have placed the address step in my checkout workflow. When a "Registered" user goes to the checkout, the step to enter or change an address does not appear. A user with permissions Manager, Administrator, or Super User sees the Address step and can add or change addresses. I don't want to give all customers Manager permissions. What do I need to change to allow my customers to enter and change addresses? Cheers Tim") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 11 years 3 months ago, by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") [Last Post](/forum/27-checkout/878238-address-not-appearing-on-checkout#208802 "Hello, I have resolved this problem. For some reason, I had a Joomla user who was not synchronised as a Hikashop user. I could see him in the Joomla user list but not in the Hikashop customer list. When I deleted the Joomla user and added them again, I was able to see the user in the list of hikashop customers and when I logged in using their details, it correctly asked for the address. I am sorry for this trouble. Thank you Tim") 11 years 3 months ago by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") | Replies:4 Views:669 | [Last Post](/forum/27-checkout/878238-address-not-appearing-on-checkout#208802 "Hello, I have resolved this problem. For some reason, I had a Joomla user who was not synchronised as a Hikashop user. I could see him in the Joomla user list but not in the Hikashop customer list. When I deleted the Joomla user and added them again, I was able to see the user in the list of hikashop customers and when I logged in using their details, it correctly asked for the address. I am sorry for this trouble. Thank you Tim") by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") 11 years 3 months ago | | [](/forum/27-checkout/878238-address-not-appearing-on-checkout#208747) | [Address not appearing on checkout](/forum/27-checkout/878238-address-not-appearing-on-checkout#208747 "-- url of the page with the problem -- : www.store.glidingaustralia.org -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4 Hi there, Probably something simple: I have a shop where the customers are all members of my organisation, and so I have created users in Joomla for each one (~3000). They are in the user group "Registered". I have successfully mirrored these members as Hikashop customers. However these customers don't have addresses in Hikashop and I want them to be able to enter their billing and shipping addresses when they first log in to use the shop, and add or edit addresses as required. I have placed the address step in my checkout workflow. When a "Registered" user goes to the checkout, the step to enter or change an address does not appear. A user with permissions Manager, Administrator, or Super User sees the Address step and can add or change addresses. I don't want to give all customers Manager permissions. What do I need to change to allow my customers to enter and change addresses? Cheers Tim") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 11 years 3 months ago, by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") [Last Post](/forum/27-checkout/878238-address-not-appearing-on-checkout#208802 "Hello, I have resolved this problem. For some reason, I had a Joomla user who was not synchronised as a Hikashop user. I could see him in the Joomla user list but not in the Hikashop customer list. When I deleted the Joomla user and added them again, I was able to see the user in the list of hikashop customers and when I logged in using their details, it correctly asked for the address. I am sorry for this trouble. Thank you Tim") 11 years 3 months ago by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") | Replies:4 Views:669 | [Last Post](/forum/27-checkout/878238-address-not-appearing-on-checkout#208802 "Hello, I have resolved this problem. For some reason, I had a Joomla user who was not synchronised as a Hikashop user. I could see him in the Joomla user list but not in the Hikashop customer list. When I deleted the Joomla user and added them again, I was able to see the user in the list of hikashop customers and when I logged in using their details, it correctly asked for the address. I am sorry for this trouble. Thank you Tim") by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") 11 years 3 months ago | | [](/forum/25-install-update/878010-mass-action-selection-using-related-field#208077) | [MASS Action selection using related field](/forum/25-install-update/878010-mass-action-selection-using-related-field#208077 "-- url of the page with the problem -- : www.store.glidingaustralia.org -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 Hello, I have a custom field on the product table, which is called gl_code. It contains the Ledger Code for the accounting system. I want to export all order lines for the month and include this code with the output. The MASS Action process will let me select Orders and then I can export all the details of each order line - this is good. But then I also want to include the gl_code from the product table. The information to link is there because of the order_product_id. is a column in the export. Of course I can make this connection outside Hikashop but it would be very nice to export all the necessary information in one file because then it can import straight to the accounting system. Perhaps I have missed the way to do this. Thank you") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 3 months ago, by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") [Last Post](/forum/25-install-update/878010-mass-action-selection-using-related-field#208445 "Hi, When you are in the product edition page, are the custom item field automatically field ? Are they taking the value of the custom product field by default ? If it is, so when the customer add the product to the cart, the custom item field values are added to the cart too, and then the mass action export should display the values in the correct fields. If the fields are filled on the frontend but you don't have the value in the mass actions (for the products added to the cart after the modification) please give us backend access via our contact form, and don't forget to give the url of that topic in your message. www.hikashop.com/support/contact-us.html") 11 years 3 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") | Replies:9 Views:540 | [Last Post](/forum/25-install-update/878010-mass-action-selection-using-related-field#208445 "Hi, When you are in the product edition page, are the custom item field automatically field ? Are they taking the value of the custom product field by default ? If it is, so when the customer add the product to the cart, the custom item field values are added to the cart too, and then the mass action export should display the values in the correct fields. If the fields are filled on the frontend but you don't have the value in the mass actions (for the products added to the cart after the modification) please give us backend access via our contact form, and don't forget to give the url of that topic in your message. www.hikashop.com/support/contact-us.html") by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") 11 years 3 months ago | | [](/forum/25-install-update/878010-mass-action-selection-using-related-field#208041) | [MASS Action selection using related field](/forum/25-install-update/878010-mass-action-selection-using-related-field#208041 "-- url of the page with the problem -- : www.store.glidingaustralia.org -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 Hello, I have a custom field on the product table, which is called gl_code. It contains the Ledger Code for the accounting system. I want to export all order lines for the month and include this code with the output. The MASS Action process will let me select Orders and then I can export all the details of each order line - this is good. But then I also want to include the gl_code from the product table. The information to link is there because of the order_product_id. is a column in the export. Of course I can make this connection outside Hikashop but it would be very nice to export all the necessary information in one file because then it can import straight to the accounting system. Perhaps I have missed the way to do this. Thank you") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 3 months ago, by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") [Last Post](/forum/25-install-update/878010-mass-action-selection-using-related-field#208445 "Hi, When you are in the product edition page, are the custom item field automatically field ? Are they taking the value of the custom product field by default ? If it is, so when the customer add the product to the cart, the custom item field values are added to the cart too, and then the mass action export should display the values in the correct fields. If the fields are filled on the frontend but you don't have the value in the mass actions (for the products added to the cart after the modification) please give us backend access via our contact form, and don't forget to give the url of that topic in your message. www.hikashop.com/support/contact-us.html") 11 years 3 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") | Replies:9 Views:540 | [Last Post](/forum/25-install-update/878010-mass-action-selection-using-related-field#208445 "Hi, When you are in the product edition page, are the custom item field automatically field ? Are they taking the value of the custom product field by default ? If it is, so when the customer add the product to the cart, the custom item field values are added to the cart too, and then the mass action export should display the values in the correct fields. If the fields are filled on the frontend but you don't have the value in the mass actions (for the products added to the cart after the modification) please give us backend access via our contact form, and don't forget to give the url of that topic in your message. www.hikashop.com/support/contact-us.html") by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") 11 years 3 months ago | | [](/forum/25-install-update/878010-mass-action-selection-using-related-field#207800) | [MASS Action selection using related field](/forum/25-install-update/878010-mass-action-selection-using-related-field#207800 "-- url of the page with the problem -- : www.store.glidingaustralia.org -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 Hello, I have a custom field on the product table, which is called gl_code. It contains the Ledger Code for the accounting system. I want to export all order lines for the month and include this code with the output. The MASS Action process will let me select Orders and then I can export all the details of each order line - this is good. But then I also want to include the gl_code from the product table. The information to link is there because of the order_product_id. is a column in the export. Of course I can make this connection outside Hikashop but it would be very nice to export all the necessary information in one file because then it can import straight to the accounting system. Perhaps I have missed the way to do this. Thank you") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 3 months ago, by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") [Last Post](/forum/25-install-update/878010-mass-action-selection-using-related-field#208445 "Hi, When you are in the product edition page, are the custom item field automatically field ? Are they taking the value of the custom product field by default ? If it is, so when the customer add the product to the cart, the custom item field values are added to the cart too, and then the mass action export should display the values in the correct fields. If the fields are filled on the frontend but you don't have the value in the mass actions (for the products added to the cart after the modification) please give us backend access via our contact form, and don't forget to give the url of that topic in your message. www.hikashop.com/support/contact-us.html") 11 years 3 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") | Replies:9 Views:540 | [Last Post](/forum/25-install-update/878010-mass-action-selection-using-related-field#208445 "Hi, When you are in the product edition page, are the custom item field automatically field ? Are they taking the value of the custom product field by default ? If it is, so when the customer add the product to the cart, the custom item field values are added to the cart too, and then the mass action export should display the values in the correct fields. If the fields are filled on the frontend but you don't have the value in the mass actions (for the products added to the cart after the modification) please give us backend access via our contact form, and don't forget to give the url of that topic in your message. www.hikashop.com/support/contact-us.html") by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") 11 years 3 months ago | | [](/forum/25-install-update/878010-mass-action-selection-using-related-field#207746) | [MASS Action selection using related field](/forum/25-install-update/878010-mass-action-selection-using-related-field#207746 "-- url of the page with the problem -- : www.store.glidingaustralia.org -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 Hello, I have a custom field on the product table, which is called gl_code. It contains the Ledger Code for the accounting system. I want to export all order lines for the month and include this code with the output. The MASS Action process will let me select Orders and then I can export all the details of each order line - this is good. But then I also want to include the gl_code from the product table. The information to link is there because of the order_product_id. is a column in the export. Of course I can make this connection outside Hikashop but it would be very nice to export all the necessary information in one file because then it can import straight to the accounting system. Perhaps I have missed the way to do this. Thank you") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 3 months ago, by [tshirley](/forum/user/37714-tshirley "View tshirley's Profile") [Last Post](/forum/25-install-update/878010-mass-action-selection-using-related-field#208445 "Hi, When you are in the product edition page, are the custom item field automatically field ? Are they taking the value of the custom product field by default ? If it is, so when the customer add the product to the cart, the custom item field values are added to the cart too, and then the mass action export should display the values in the correct fields. If the fields are filled on the frontend but you don't have the value in the mass actions (for the products added to the cart after the modification) please give us backend access via our contact form, and don't forget to give the url of that topic in your message. www.hikashop.com/support/contact-us.html") 11 years 3 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") | Replies:9 Views:540 | [Last Post](/forum/25-install-update/878010-mass-action-selection-using-related-field#208445 "Hi, When you are in the product edition page, are the custom item field automatically field ? Are they taking the value of the custom product field by default ? If it is, so when the customer add the product to the cart, the custom item field values are added to the cart too, and then the mass action export should display the values in the correct fields. If the fields are filled on the frontend but you don't have the value in the mass actions (for the products added to the cart after the modification) please give us backend access via our contact form, and don't forget to give the url of that topic in your message. www.hikashop.com/support/contact-us.html") by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") 11 years 3 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.148 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)