[Skip to main content](#vessel-content) # Profile for jivesand ## [![jivesand's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38563-jivesand "View jivesand's Profile") **[ Offline](/forum/user/38563-jivesand)** - **User Type:** User - **Register Date:** 30 Aug 2015 - **Last login:** 4 years 11 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 01:50 - **Posts:** 9 - **Profile views:** 20 - **Thank you received:** 2 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # jivesand's recent posts (9 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311494) | [Order status notification is sent when order status is cancelled](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311494 "-- HikaShop version -- : 4.2.1, -- Joomla version -- : 3.9.11 Hi, When an order is cancelled, the status notification is sent. This only has to happen when the order is confirmed. We have al kinds of thank you for the order messages in it and it looks like a confirmation. The order status is canceled in the hikashop overview. I have 2 attachements: - the email settings - the order status Thanks and greetings, Robert") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 7 years 2 months ago, by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") [Last Post](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311495 "Hi, The tags in the subject display the raw data from the database. There is no system to translate the order_status for the subject. That would require some PHP programing in the preload of the email. You could replace the tag in $mail->subject there. For example with such code:") 7 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:11 Views:959 | [Last Post](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311495 "Hi, The tags in the subject display the raw data from the database. There is no system to translate the order_status for the subject. That would require some PHP programing in the preload of the email. You could replace the tag in $mail->subject there. For example with such code:") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 1 month ago | | [](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311467) | [Order status notification is sent when order status is cancelled](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311467 "-- HikaShop version -- : 4.2.1, -- Joomla version -- : 3.9.11 Hi, When an order is cancelled, the status notification is sent. This only has to happen when the order is confirmed. We have al kinds of thank you for the order messages in it and it looks like a confirmation. The order status is canceled in the hikashop overview. I have 2 attachements: - the email settings - the order status Thanks and greetings, Robert") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 7 years 2 months ago, by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") [Last Post](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311495 "Hi, The tags in the subject display the raw data from the database. There is no system to translate the order_status for the subject. That would require some PHP programing in the preload of the email. You could replace the tag in $mail->subject there. For example with such code:") 7 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:11 Views:959 | [Last Post](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311495 "Hi, The tags in the subject display the raw data from the database. There is no system to translate the order_status for the subject. That would require some PHP programing in the preload of the email. You could replace the tag in $mail->subject there. For example with such code:") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 1 month ago | | [](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#310953) | [Order status notification is sent when order status is cancelled](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#310953 "-- HikaShop version -- : 4.2.1, -- Joomla version -- : 3.9.11 Hi, When an order is cancelled, the status notification is sent. This only has to happen when the order is confirmed. We have al kinds of thank you for the order messages in it and it looks like a confirmation. The order status is canceled in the hikashop overview. I have 2 attachements: - the email settings - the order status Thanks and greetings, Robert") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 7 years 2 months ago, by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") [Last Post](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311495 "Hi, The tags in the subject display the raw data from the database. There is no system to translate the order_status for the subject. That would require some PHP programing in the preload of the email. You could replace the tag in $mail->subject there. For example with such code:") 7 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:11 Views:959 | [Last Post](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311495 "Hi, The tags in the subject display the raw data from the database. There is no system to translate the order_status for the subject. That would require some PHP programing in the preload of the email. You could replace the tag in $mail->subject there. For example with such code:") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 1 month ago | | [](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#310888) | [Order status notification is sent when order status is cancelled](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#310888 "-- HikaShop version -- : 4.2.1, -- Joomla version -- : 3.9.11 Hi, When an order is cancelled, the status notification is sent. This only has to happen when the order is confirmed. We have al kinds of thank you for the order messages in it and it looks like a confirmation. The order status is canceled in the hikashop overview. I have 2 attachements: - the email settings - the order status Thanks and greetings, Robert") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 7 years 2 months ago, by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") [Last Post](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311495 "Hi, The tags in the subject display the raw data from the database. There is no system to translate the order_status for the subject. That would require some PHP programing in the preload of the email. You could replace the tag in $mail->subject there. For example with such code:") 7 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:11 Views:959 | [Last Post](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311495 "Hi, The tags in the subject display the raw data from the database. There is no system to translate the order_status for the subject. That would require some PHP programing in the preload of the email. You could replace the tag in $mail->subject there. For example with such code:") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 1 month ago | | [](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#310846) | [Order status notification is sent when order status is cancelled](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#310846 "-- HikaShop version -- : 4.2.1, -- Joomla version -- : 3.9.11 Hi, When an order is cancelled, the status notification is sent. This only has to happen when the order is confirmed. We have al kinds of thank you for the order messages in it and it looks like a confirmation. The order status is canceled in the hikashop overview. I have 2 attachements: - the email settings - the order status Thanks and greetings, Robert") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 7 years 2 months ago, by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") [Last Post](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311495 "Hi, The tags in the subject display the raw data from the database. There is no system to translate the order_status for the subject. That would require some PHP programing in the preload of the email. You could replace the tag in $mail->subject there. For example with such code:") 7 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:11 Views:959 | [Last Post](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311495 "Hi, The tags in the subject display the raw data from the database. There is no system to translate the order_status for the subject. That would require some PHP programing in the preload of the email. You could replace the tag in $mail->subject there. For example with such code:") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 1 month ago | | [](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#310817) | [Order status notification is sent when order status is cancelled](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#310817 "-- HikaShop version -- : 4.2.1, -- Joomla version -- : 3.9.11 Hi, When an order is cancelled, the status notification is sent. This only has to happen when the order is confirmed. We have al kinds of thank you for the order messages in it and it looks like a confirmation. The order status is canceled in the hikashop overview. I have 2 attachements: - the email settings - the order status Thanks and greetings, Robert") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 7 years 2 months ago, by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") [Last Post](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311495 "Hi, The tags in the subject display the raw data from the database. There is no system to translate the order_status for the subject. That would require some PHP programing in the preload of the email. You could replace the tag in $mail->subject there. For example with such code:") 7 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:11 Views:959 | [Last Post](/forum/27-checkout/898272-order-status-notification-is-sent-when-order-status-is-cancelled#311495 "Hi, The tags in the subject display the raw data from the database. There is no system to translate the order_status for the subject. That would require some PHP programing in the preload of the email. You could replace the tag in $mail->subject there. For example with such code:") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 1 month ago | | [](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310073) | [Not sending confirmation e-mail](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310073 "-- HikaShop version -- : 4.2.1. -- Joomla version -- : 3.9.11 Hello, I recently purchased the Hikashop PDF invoice plugin. Unfortunately this is not sent. Now I see that the order status is confirmed, but in the 'customer email history' I only see the 'order creation notification'. I think I have to activate the confirmation mail somewhere. Can you give advice in that? I added two attachements. One of the e-mail setting and the other one of the order-status. Sincerely, Robert") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 7 years 2 months ago, by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") [Last Post](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310073 "Hi Nicolas, Thanks for your quick reply. Apparently I used an override in the mail settings in the early days. After that, for years we have only used the 'order creation notification'. The process went well and apparently my own html, text or preload customization caused the 'order status notification' not to be sent. Removing the customization has solved the problem. I had overlooked that. Everything works. We are using Ccideal and that also is a good combination with Hikashop.") 7 years 2 months ago by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") | Replies:3 Views:526 | [Last Post](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310073 "Hi Nicolas, Thanks for your quick reply. Apparently I used an override in the mail settings in the early days. After that, for years we have only used the 'order creation notification'. The process went well and apparently my own html, text or preload customization caused the 'order status notification' not to be sent. Removing the customization has solved the problem. I had overlooked that. Everything works. We are using Ccideal and that also is a good combination with Hikashop.") by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") 7 years 2 months ago | | [](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310057) | [Not sending confirmation e-mail](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310057 "-- HikaShop version -- : 4.2.1. -- Joomla version -- : 3.9.11 Hello, I recently purchased the Hikashop PDF invoice plugin. Unfortunately this is not sent. Now I see that the order status is confirmed, but in the 'customer email history' I only see the 'order creation notification'. I think I have to activate the confirmation mail somewhere. Can you give advice in that? I added two attachements. One of the e-mail setting and the other one of the order-status. Sincerely, Robert") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 7 years 2 months ago, by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") [Last Post](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310073 "Hi Nicolas, Thanks for your quick reply. Apparently I used an override in the mail settings in the early days. After that, for years we have only used the 'order creation notification'. The process went well and apparently my own html, text or preload customization caused the 'order status notification' not to be sent. Removing the customization has solved the problem. I had overlooked that. Everything works. We are using Ccideal and that also is a good combination with Hikashop.") 7 years 2 months ago by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") | Replies:3 Views:526 | [Last Post](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310073 "Hi Nicolas, Thanks for your quick reply. Apparently I used an override in the mail settings in the early days. After that, for years we have only used the 'order creation notification'. The process went well and apparently my own html, text or preload customization caused the 'order status notification' not to be sent. Removing the customization has solved the problem. I had overlooked that. Everything works. We are using Ccideal and that also is a good combination with Hikashop.") by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") 7 years 2 months ago | | [](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310049) | [Not sending confirmation e-mail](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310049 "-- HikaShop version -- : 4.2.1. -- Joomla version -- : 3.9.11 Hello, I recently purchased the Hikashop PDF invoice plugin. Unfortunately this is not sent. Now I see that the order status is confirmed, but in the 'customer email history' I only see the 'order creation notification'. I think I have to activate the confirmation mail somewhere. Can you give advice in that? I added two attachements. One of the e-mail setting and the other one of the order-status. Sincerely, Robert") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 7 years 2 months ago, by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") [Last Post](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310073 "Hi Nicolas, Thanks for your quick reply. Apparently I used an override in the mail settings in the early days. After that, for years we have only used the 'order creation notification'. The process went well and apparently my own html, text or preload customization caused the 'order status notification' not to be sent. Removing the customization has solved the problem. I had overlooked that. Everything works. We are using Ccideal and that also is a good combination with Hikashop.") 7 years 2 months ago by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") | Replies:3 Views:526 | [Last Post](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310073 "Hi Nicolas, Thanks for your quick reply. Apparently I used an override in the mail settings in the early days. After that, for years we have only used the 'order creation notification'. The process went well and apparently my own html, text or preload customization caused the 'order status notification' not to be sent. Removing the customization has solved the problem. I had overlooked that. Everything works. We are using Ccideal and that also is a good combination with Hikashop.") by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") 7 years 2 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.052 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)