[Skip to main content](#vessel-content) # Profile for kattenzorg ## [![kattenzorg's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38616-kattenzorg "View kattenzorg's Profile") **[ Offline](/forum/user/38616-kattenzorg)** - **User Type:** User - **Register Date:** 02 Sep 2015 - **Last login:** 5 months 2 days ago - **Time Zone:** UTC +0:00 - **Local Time:** 19:35 - **Posts:** 6 - **Profile views:** 21 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # kattenzorg's recent posts (6 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/35-orders-management/880050-email-notification-problem#218352) | [Email notification problem](/forum/35-orders-management/880050-email-notification-problem#218352 "-- HikaShop version -- : HikaShop Business: 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.28 -- Error-message(debug-mod must be tuned on) -- : A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: I previously had hikashop (and the email) working under the following configuration: -- HikaShop version -- : HikaShop Business: 2.5.0 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.2.11 since the migration to the new server (including email server) and php version 5.4 28, the email notification stopped working. I the upgraded to Hikashop Business 2.6.0 and Joomla 3.4.5 in the hope that the problem would be fixed.... it didn't. The updates needed to happen anyway. So after two days I get a message from my email server that the emails could not be delivered to address: (where mydomain is my domain name). So both the emails to the client and the emails to the shop admin are being sent it seems including the www in the email address. Sending emails from AcyMailing works successfully. I don't have any problem emailing from within the Joomla system. When sending an email from Hikahop notification system the address is correct as shown below (the email addresses have been censored in the interest of privacy). These email addresses are correct and do not include the www in the email address. It seems to be going wrong somewhere after this step. Any ideas?? Thanks in advance Susan") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 11 years 2 days ago, by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") [Last Post](/forum/35-orders-management/880050-email-notification-problem#218457 "Hi, No, that wouldn't change anything for the emails. Maybe you should check your email server error logs ? That might provide a clearer error message as to why the emails couldn't be sent ? On HikaShop's end, we send the emails the same way Joomla does and we use the same email address, so there is no reason to have Joomla's to work and not HikaShop's.") 11 years 9 hours ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:727 | [Last Post](/forum/35-orders-management/880050-email-notification-problem#218457 "Hi, No, that wouldn't change anything for the emails. Maybe you should check your email server error logs ? That might provide a clearer error message as to why the emails couldn't be sent ? On HikaShop's end, we send the emails the same way Joomla does and we use the same email address, so there is no reason to have Joomla's to work and not HikaShop's.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 years 9 hours ago | | [](/forum/35-orders-management/880050-email-notification-problem#218307) | [Email notification problem](/forum/35-orders-management/880050-email-notification-problem#218307 "-- HikaShop version -- : HikaShop Business: 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.4.28 -- Error-message(debug-mod must be tuned on) -- : A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: I previously had hikashop (and the email) working under the following configuration: -- HikaShop version -- : HikaShop Business: 2.5.0 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.2.11 since the migration to the new server (including email server) and php version 5.4 28, the email notification stopped working. I the upgraded to Hikashop Business 2.6.0 and Joomla 3.4.5 in the hope that the problem would be fixed.... it didn't. The updates needed to happen anyway. So after two days I get a message from my email server that the emails could not be delivered to address: (where mydomain is my domain name). So both the emails to the client and the emails to the shop admin are being sent it seems including the www in the email address. Sending emails from AcyMailing works successfully. I don't have any problem emailing from within the Joomla system. When sending an email from Hikahop notification system the address is correct as shown below (the email addresses have been censored in the interest of privacy). These email addresses are correct and do not include the www in the email address. It seems to be going wrong somewhere after this step. Any ideas?? Thanks in advance Susan") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 11 years 2 days ago, by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") [Last Post](/forum/35-orders-management/880050-email-notification-problem#218457 "Hi, No, that wouldn't change anything for the emails. Maybe you should check your email server error logs ? That might provide a clearer error message as to why the emails couldn't be sent ? On HikaShop's end, we send the emails the same way Joomla does and we use the same email address, so there is no reason to have Joomla's to work and not HikaShop's.") 11 years 9 hours ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:727 | [Last Post](/forum/35-orders-management/880050-email-notification-problem#218457 "Hi, No, that wouldn't change anything for the emails. Maybe you should check your email server error logs ? That might provide a clearer error message as to why the emails couldn't be sent ? On HikaShop's end, we send the emails the same way Joomla does and we use the same email address, so there is no reason to have Joomla's to work and not HikaShop's.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 years 9 hours ago | | [](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#215688) | [date format in order creation notification email](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#215688 "-- HikaShop version -- : HikaShop Business: 2.5.0 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.2.11 In the order creation email, my order comes in with the message (sorry... in Dutch): Bedankt voor van uw bestelling met Nr. C6Z8 via www.kattenzorg-denhaag.nl/joomla2/ op 2015-09-16 om 14:06 As you can see the date format is not exactly user-friendly. I'd really rather "16 september 2015" (in Dutch) In the preloaded on line 96 is the following: hikashop_getDate(time(),'%d %B %Y') As you can see that is not what is showing up in the email, and any other format change I make is also not working (eg. %l %d %F %Y). I've edited the preloaded for a number of other changes I wanted to implement and they've worked fine. Oh, and one other question: Can I remove the telephone number from the user information in the order creation email? I still want users to enter their number when registering, I just don't want it in the email. Please advise. Thanks in advance.") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 11 years 1 month ago, by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") [Last Post](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#215688 "Oops. Sorry. Seriously blonde moment.") 11 years 3 weeks ago by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") | Replies:5 Views:872 | [Last Post](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#215688 "Oops. Sorry. Seriously blonde moment.") by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") 11 years 3 weeks ago | | [](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#215473) | [date format in order creation notification email](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#215473 "-- HikaShop version -- : HikaShop Business: 2.5.0 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.2.11 In the order creation email, my order comes in with the message (sorry... in Dutch): Bedankt voor van uw bestelling met Nr. C6Z8 via www.kattenzorg-denhaag.nl/joomla2/ op 2015-09-16 om 14:06 As you can see the date format is not exactly user-friendly. I'd really rather "16 september 2015" (in Dutch) In the preloaded on line 96 is the following: hikashop_getDate(time(),'%d %B %Y') As you can see that is not what is showing up in the email, and any other format change I make is also not working (eg. %l %d %F %Y). I've edited the preloaded for a number of other changes I wanted to implement and they've worked fine. Oh, and one other question: Can I remove the telephone number from the user information in the order creation email? I still want users to enter their number when registering, I just don't want it in the email. Please advise. Thanks in advance.") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 11 years 1 month ago, by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") [Last Post](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#215688 "Oops. Sorry. Seriously blonde moment.") 11 years 3 weeks ago by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") | Replies:5 Views:872 | [Last Post](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#215688 "Oops. Sorry. Seriously blonde moment.") by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") 11 years 3 weeks ago | | [](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#214762) | [date format in order creation notification email](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#214762 "-- HikaShop version -- : HikaShop Business: 2.5.0 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.2.11 In the order creation email, my order comes in with the message (sorry... in Dutch): Bedankt voor van uw bestelling met Nr. C6Z8 via www.kattenzorg-denhaag.nl/joomla2/ op 2015-09-16 om 14:06 As you can see the date format is not exactly user-friendly. I'd really rather "16 september 2015" (in Dutch) In the preloaded on line 96 is the following: hikashop_getDate(time(),'%d %B %Y') As you can see that is not what is showing up in the email, and any other format change I make is also not working (eg. %l %d %F %Y). I've edited the preloaded for a number of other changes I wanted to implement and they've worked fine. Oh, and one other question: Can I remove the telephone number from the user information in the order creation email? I still want users to enter their number when registering, I just don't want it in the email. Please advise. Thanks in advance.") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 11 years 1 month ago, by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") [Last Post](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#215688 "Oops. Sorry. Seriously blonde moment.") 11 years 3 weeks ago by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") | Replies:5 Views:872 | [Last Post](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#215688 "Oops. Sorry. Seriously blonde moment.") by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") 11 years 3 weeks ago | | [](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#214399) | [date format in order creation notification email](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#214399 "-- HikaShop version -- : HikaShop Business: 2.5.0 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.2.11 In the order creation email, my order comes in with the message (sorry... in Dutch): Bedankt voor van uw bestelling met Nr. C6Z8 via www.kattenzorg-denhaag.nl/joomla2/ op 2015-09-16 om 14:06 As you can see the date format is not exactly user-friendly. I'd really rather "16 september 2015" (in Dutch) In the preloaded on line 96 is the following: hikashop_getDate(time(),'%d %B %Y') As you can see that is not what is showing up in the email, and any other format change I make is also not working (eg. %l %d %F %Y). I've edited the preloaded for a number of other changes I wanted to implement and they've worked fine. Oh, and one other question: Can I remove the telephone number from the user information in the order creation email? I still want users to enter their number when registering, I just don't want it in the email. Please advise. Thanks in advance.") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 11 years 1 month ago, by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") [Last Post](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#215688 "Oops. Sorry. Seriously blonde moment.") 11 years 3 weeks ago by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") | Replies:5 Views:872 | [Last Post](/forum/35-orders-management/879312-date-format-in-order-creation-notification-email#215688 "Oops. Sorry. Seriously blonde moment.") by [kattenzorg](/forum/user/38616-kattenzorg "View kattenzorg's Profile") 11 years 3 weeks ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.128 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)