[Skip to main content](#vessel-content) # Profile for planetG ## [![planetG's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38840-planetg "View planetG's Profile") **[ Offline](/forum/user/38840-planetg)** - **User Type:** User - **Register Date:** 21 Sep 2015 - **Last login:** 7 years 5 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 18:16 - **Posts:** 6 - **Profile views:** 63 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # planetG's recent posts (6 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/25-install-update/895733-cart-quantity-cant-be-deleted-or-changed#298044) | [Cart quantity can't be deleted or changed](/forum/25-install-update/895733-cart-quantity-cant-be-deleted-or-changed#298044 "-- url of the page with the problem -- : www.coasttocountryweddings.com.au/index.php/shop-online-at-ctcw -- HikaShop version -- : 3.5.1 Business -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1.21 -- Browser(s) name and version -- : Firefox 61.0.2 I've seen a few forum posts on the same topic but cannot resolve for my site. I have items in the cart and I'm not able to delete cart contents. When looking at My Shopping Cart, I can use the + / - symbols to go down to qty 1 but they immediately refresh back to the original quantity. I can't delete from the cart using the X button, nor change the quantity. When I'm at Checkout and the in the display of the cart contents, if I change the number in the box and hit the refresh button, the entire Cart disappears from the screen. Could you please test using the URL I've supplied and let me know if you're able to help me resolve it. Thankyou.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 years 1 month ago, by [planetG](/forum/user/38840-planetg "View planetG's Profile") [Last Post](/forum/25-install-update/895733-cart-quantity-cant-be-deleted-or-changed#298059 "Hi, Could it be a caching issue ? Or something related to your browser ? I tried to reproduce the problem on my end and didn't had any problem with the "My shopping cart" area on your website. I was able to remove products and change their quantity successfully there.") 8 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:491 | [Last Post](/forum/25-install-update/895733-cart-quantity-cant-be-deleted-or-changed#298059 "Hi, Could it be a caching issue ? Or something related to your browser ? I tried to reproduce the problem on my end and didn't had any problem with the "My shopping cart" area on your website. I was able to remove products and change their quantity successfully there.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 1 month ago | | [](/forum/25-install-update/895733-cart-quantity-cant-be-deleted-or-changed#298012) | [Cart quantity can't be deleted or changed](/forum/25-install-update/895733-cart-quantity-cant-be-deleted-or-changed#298012 "-- url of the page with the problem -- : www.coasttocountryweddings.com.au/index.php/shop-online-at-ctcw -- HikaShop version -- : 3.5.1 Business -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1.21 -- Browser(s) name and version -- : Firefox 61.0.2 I've seen a few forum posts on the same topic but cannot resolve for my site. I have items in the cart and I'm not able to delete cart contents. When looking at My Shopping Cart, I can use the + / - symbols to go down to qty 1 but they immediately refresh back to the original quantity. I can't delete from the cart using the X button, nor change the quantity. When I'm at Checkout and the in the display of the cart contents, if I change the number in the box and hit the refresh button, the entire Cart disappears from the screen. Could you please test using the URL I've supplied and let me know if you're able to help me resolve it. Thankyou.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 years 1 month ago, by [planetG](/forum/user/38840-planetg "View planetG's Profile") [Last Post](/forum/25-install-update/895733-cart-quantity-cant-be-deleted-or-changed#298059 "Hi, Could it be a caching issue ? Or something related to your browser ? I tried to reproduce the problem on my end and didn't had any problem with the "My shopping cart" area on your website. I was able to remove products and change their quantity successfully there.") 8 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:491 | [Last Post](/forum/25-install-update/895733-cart-quantity-cant-be-deleted-or-changed#298059 "Hi, Could it be a caching issue ? Or something related to your browser ? I tried to reproduce the problem on my end and didn't had any problem with the "My shopping cart" area on your website. I was able to remove products and change their quantity successfully there.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 1 month ago | | [](/forum/35-orders-management/890507-additional-information-comments-field-not-printing-on-invoice-or-shipping-inv#270880) | [Additional Information : Comments field not printing on Invoice or Shipping Inv](/forum/35-orders-management/890507-additional-information-comments-field-not-printing-on-invoice-or-shipping-inv#270880 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Firefox 53.0.3 -- Error-message(debug-mod must be tuned on) -- : none Hello, after upgrading to 3.1.1, on my Invoices and Shipping Invoices, the Additional information is not displaying. We had set up a 'Comments' field for customers to provide us with personal requests for their orders, their comments they typed into the field was displayed on our Invoices but since upgrading, they are not. They are included in the Order and in the email messages sent after ordering, however not on the Invoice or Shipping Invoice. How can I fix this please?") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 4 months ago, by [planetG](/forum/user/38840-planetg "View planetG's Profile") [Last Post](/forum/35-orders-management/890507-additional-information-comments-field-not-printing-on-invoice-or-shipping-inv#272231 "Thank you for the fix. That did the trick.") 9 years 4 months ago by [KeithBlow](/forum/user/33695-keithblow "View KeithBlow's Profile") | Replies:6 Views:1349 | [Last Post](/forum/35-orders-management/890507-additional-information-comments-field-not-printing-on-invoice-or-shipping-inv#272231 "Thank you for the fix. That did the trick.") by [KeithBlow](/forum/user/33695-keithblow "View KeithBlow's Profile") 9 years 4 months ago | | [](/forum/35-orders-management/890507-additional-information-comments-field-not-printing-on-invoice-or-shipping-inv#270840) | [Additional Information : Comments field not printing on Invoice or Shipping Inv](/forum/35-orders-management/890507-additional-information-comments-field-not-printing-on-invoice-or-shipping-inv#270840 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.2 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : Firefox 53.0.3 -- Error-message(debug-mod must be tuned on) -- : none Hello, after upgrading to 3.1.1, on my Invoices and Shipping Invoices, the Additional information is not displaying. We had set up a 'Comments' field for customers to provide us with personal requests for their orders, their comments they typed into the field was displayed on our Invoices but since upgrading, they are not. They are included in the Order and in the email messages sent after ordering, however not on the Invoice or Shipping Invoice. How can I fix this please?") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 4 months ago, by [planetG](/forum/user/38840-planetg "View planetG's Profile") [Last Post](/forum/35-orders-management/890507-additional-information-comments-field-not-printing-on-invoice-or-shipping-inv#272231 "Thank you for the fix. That did the trick.") 9 years 4 months ago by [KeithBlow](/forum/user/33695-keithblow "View KeithBlow's Profile") | Replies:6 Views:1349 | [Last Post](/forum/35-orders-management/890507-additional-information-comments-field-not-printing-on-invoice-or-shipping-inv#272231 "Thank you for the fix. That did the trick.") by [KeithBlow](/forum/user/33695-keithblow "View KeithBlow's Profile") 9 years 4 months ago | | [](/forum/25-install-update/879389-import-joomla-users-not-showing-as-hika-users#214916) | [Import Joomla Users not showing as Hika Users](/forum/25-install-update/879389-import-joomla-users-not-showing-as-hika-users#214916 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Browser(s) name and version -- : Firefox 40.0.3 -- Error-message(debug-mod must be tuned on) -- : none I used a User Migrate extension to export my Joomla users from my old website using Virtuemart to my new website using Hikashop. The export / import worked fine for Joomla, all users (with passwords etc) have shown up in Joomla User Manager and also K2 Users, however they haven't appeared in the Hikashop Users. The users were exported / imported as a csv file. Is there a way to synchronise the new imported users into the Hikashop component ?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 1 month ago, by [planetG](/forum/user/38840-planetg "View planetG's Profile") [Last Post](/forum/25-install-update/879389-import-joomla-users-not-showing-as-hika-users#214916 "Thankyou very much, problem resolved.") 11 years 1 month ago by [planetG](/forum/user/38840-planetg "View planetG's Profile") | Replies:2 Views:475 | [Last Post](/forum/25-install-update/879389-import-joomla-users-not-showing-as-hika-users#214916 "Thankyou very much, problem resolved.") by [planetG](/forum/user/38840-planetg "View planetG's Profile") 11 years 1 month ago | | [](/forum/25-install-update/879389-import-joomla-users-not-showing-as-hika-users#214785) | [Import Joomla Users not showing as Hika Users](/forum/25-install-update/879389-import-joomla-users-not-showing-as-hika-users#214785 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Browser(s) name and version -- : Firefox 40.0.3 -- Error-message(debug-mod must be tuned on) -- : none I used a User Migrate extension to export my Joomla users from my old website using Virtuemart to my new website using Hikashop. The export / import worked fine for Joomla, all users (with passwords etc) have shown up in Joomla User Manager and also K2 Users, however they haven't appeared in the Hikashop Users. The users were exported / imported as a csv file. Is there a way to synchronise the new imported users into the Hikashop component ?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 11 years 1 month ago, by [planetG](/forum/user/38840-planetg "View planetG's Profile") [Last Post](/forum/25-install-update/879389-import-joomla-users-not-showing-as-hika-users#214916 "Thankyou very much, problem resolved.") 11 years 1 month ago by [planetG](/forum/user/38840-planetg "View planetG's Profile") | Replies:2 Views:475 | [Last Post](/forum/25-install-update/879389-import-joomla-users-not-showing-as-hika-users#214916 "Thankyou very much, problem resolved.") by [planetG](/forum/user/38840-planetg "View planetG's Profile") 11 years 1 month ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.138 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)