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# Profile for mireille76
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- **User Type:** User
- **Register Date:** 05 Oct 2015
- **Last login:** 1 year 9 months ago
- **Time Zone:** UTC +0:00
- **Local Time:** 16:38
- **Posts:** 25
- **Profile views:** 91
- **Gender:** Unknown
- **Birthdate:** Unknown
- Posts
# mireille76's recent posts (25 messages )
All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year
| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932) | [no order creation email received by admin (only the user receives an email)](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.31 -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I have hikashop starter 3.1.1 My problem is that when an order is created the user receives an order creation confirmation email but not the admin. I do not understand why the admin does not receive the order creation email. Has someone an idea what I am missing ? Here is what I did: - under hikashop -> system -> emails : "order administrator notification" is published - under hikashop -> system -> configuration -> main -> emails I have entered at "from address", "reply-to address"," Payment notifications email address", "Order creation admin notifications email address" the admin email "bounce address" is empty; I tried "add names" "yes" and "no" - when a user creates a new account during the checkout process, the admin receives an account creation notification email (but still no order creation email); which means that there is no general problem with the admin email adress and that joomla is able to send an email to this address - I checked the spams (empty) - I tried entering in " Payment notifications email address" a different email addres (-> still not receiving order creation email) - when on the orders list, I click on an order and then on "email" and I add as "CC" to the "to-address" the admin email, both the user and admin get the email (so this works fine) and shows that hikashop can send an email to the admin email. So why when an order is created does the admin not receive the email ? I will be very grateful for any help or suggestion. Thank you very much in advance, Mireille") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 2 months ago, by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") 9 years 1 month ago by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") | Replies:17 Views:1956 | [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") 9 years 1 month ago |
| [](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277738) | [no order creation email received by admin (only the user receives an email)](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277738 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.31 -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I have hikashop starter 3.1.1 My problem is that when an order is created the user receives an order creation confirmation email but not the admin. I do not understand why the admin does not receive the order creation email. Has someone an idea what I am missing ? Here is what I did: - under hikashop -> system -> emails : "order administrator notification" is published - under hikashop -> system -> configuration -> main -> emails I have entered at "from address", "reply-to address"," Payment notifications email address", "Order creation admin notifications email address" the admin email "bounce address" is empty; I tried "add names" "yes" and "no" - when a user creates a new account during the checkout process, the admin receives an account creation notification email (but still no order creation email); which means that there is no general problem with the admin email adress and that joomla is able to send an email to this address - I checked the spams (empty) - I tried entering in " Payment notifications email address" a different email addres (-> still not receiving order creation email) - when on the orders list, I click on an order and then on "email" and I add as "CC" to the "to-address" the admin email, both the user and admin get the email (so this works fine) and shows that hikashop can send an email to the admin email. So why when an order is created does the admin not receive the email ? I will be very grateful for any help or suggestion. Thank you very much in advance, Mireille") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 2 months ago, by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") 9 years 1 month ago by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") | Replies:17 Views:1956 | [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") 9 years 1 month ago |
| [](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277646) | [no order creation email received by admin (only the user receives an email)](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277646 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.31 -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I have hikashop starter 3.1.1 My problem is that when an order is created the user receives an order creation confirmation email but not the admin. I do not understand why the admin does not receive the order creation email. Has someone an idea what I am missing ? Here is what I did: - under hikashop -> system -> emails : "order administrator notification" is published - under hikashop -> system -> configuration -> main -> emails I have entered at "from address", "reply-to address"," Payment notifications email address", "Order creation admin notifications email address" the admin email "bounce address" is empty; I tried "add names" "yes" and "no" - when a user creates a new account during the checkout process, the admin receives an account creation notification email (but still no order creation email); which means that there is no general problem with the admin email adress and that joomla is able to send an email to this address - I checked the spams (empty) - I tried entering in " Payment notifications email address" a different email addres (-> still not receiving order creation email) - when on the orders list, I click on an order and then on "email" and I add as "CC" to the "to-address" the admin email, both the user and admin get the email (so this works fine) and shows that hikashop can send an email to the admin email. So why when an order is created does the admin not receive the email ? I will be very grateful for any help or suggestion. Thank you very much in advance, Mireille") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 2 months ago, by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") 9 years 1 month ago by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") | Replies:17 Views:1956 | [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") 9 years 1 month ago |
| [](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277293) | [no order creation email received by admin (only the user receives an email)](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277293 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.31 -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I have hikashop starter 3.1.1 My problem is that when an order is created the user receives an order creation confirmation email but not the admin. I do not understand why the admin does not receive the order creation email. Has someone an idea what I am missing ? Here is what I did: - under hikashop -> system -> emails : "order administrator notification" is published - under hikashop -> system -> configuration -> main -> emails I have entered at "from address", "reply-to address"," Payment notifications email address", "Order creation admin notifications email address" the admin email "bounce address" is empty; I tried "add names" "yes" and "no" - when a user creates a new account during the checkout process, the admin receives an account creation notification email (but still no order creation email); which means that there is no general problem with the admin email adress and that joomla is able to send an email to this address - I checked the spams (empty) - I tried entering in " Payment notifications email address" a different email addres (-> still not receiving order creation email) - when on the orders list, I click on an order and then on "email" and I add as "CC" to the "to-address" the admin email, both the user and admin get the email (so this works fine) and shows that hikashop can send an email to the admin email. So why when an order is created does the admin not receive the email ? I will be very grateful for any help or suggestion. Thank you very much in advance, Mireille") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 2 months ago, by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") 9 years 1 month ago by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") | Replies:17 Views:1956 | [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") 9 years 1 month ago |
| [](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277227) | [no order creation email received by admin (only the user receives an email)](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277227 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.31 -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I have hikashop starter 3.1.1 My problem is that when an order is created the user receives an order creation confirmation email but not the admin. I do not understand why the admin does not receive the order creation email. Has someone an idea what I am missing ? Here is what I did: - under hikashop -> system -> emails : "order administrator notification" is published - under hikashop -> system -> configuration -> main -> emails I have entered at "from address", "reply-to address"," Payment notifications email address", "Order creation admin notifications email address" the admin email "bounce address" is empty; I tried "add names" "yes" and "no" - when a user creates a new account during the checkout process, the admin receives an account creation notification email (but still no order creation email); which means that there is no general problem with the admin email adress and that joomla is able to send an email to this address - I checked the spams (empty) - I tried entering in " Payment notifications email address" a different email addres (-> still not receiving order creation email) - when on the orders list, I click on an order and then on "email" and I add as "CC" to the "to-address" the admin email, both the user and admin get the email (so this works fine) and shows that hikashop can send an email to the admin email. So why when an order is created does the admin not receive the email ? I will be very grateful for any help or suggestion. Thank you very much in advance, Mireille") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 2 months ago, by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") 9 years 1 month ago by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") | Replies:17 Views:1956 | [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") 9 years 1 month ago |
| [](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277124) | [no order creation email received by admin (only the user receives an email)](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277124 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.31 -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I have hikashop starter 3.1.1 My problem is that when an order is created the user receives an order creation confirmation email but not the admin. I do not understand why the admin does not receive the order creation email. Has someone an idea what I am missing ? Here is what I did: - under hikashop -> system -> emails : "order administrator notification" is published - under hikashop -> system -> configuration -> main -> emails I have entered at "from address", "reply-to address"," Payment notifications email address", "Order creation admin notifications email address" the admin email "bounce address" is empty; I tried "add names" "yes" and "no" - when a user creates a new account during the checkout process, the admin receives an account creation notification email (but still no order creation email); which means that there is no general problem with the admin email adress and that joomla is able to send an email to this address - I checked the spams (empty) - I tried entering in " Payment notifications email address" a different email addres (-> still not receiving order creation email) - when on the orders list, I click on an order and then on "email" and I add as "CC" to the "to-address" the admin email, both the user and admin get the email (so this works fine) and shows that hikashop can send an email to the admin email. So why when an order is created does the admin not receive the email ? I will be very grateful for any help or suggestion. Thank you very much in advance, Mireille") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 2 months ago, by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") 9 years 1 month ago by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") | Replies:17 Views:1956 | [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") 9 years 1 month ago |
| [](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277067) | [no order creation email received by admin (only the user receives an email)](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277067 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.31 -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I have hikashop starter 3.1.1 My problem is that when an order is created the user receives an order creation confirmation email but not the admin. I do not understand why the admin does not receive the order creation email. Has someone an idea what I am missing ? Here is what I did: - under hikashop -> system -> emails : "order administrator notification" is published - under hikashop -> system -> configuration -> main -> emails I have entered at "from address", "reply-to address"," Payment notifications email address", "Order creation admin notifications email address" the admin email "bounce address" is empty; I tried "add names" "yes" and "no" - when a user creates a new account during the checkout process, the admin receives an account creation notification email (but still no order creation email); which means that there is no general problem with the admin email adress and that joomla is able to send an email to this address - I checked the spams (empty) - I tried entering in " Payment notifications email address" a different email addres (-> still not receiving order creation email) - when on the orders list, I click on an order and then on "email" and I add as "CC" to the "to-address" the admin email, both the user and admin get the email (so this works fine) and shows that hikashop can send an email to the admin email. So why when an order is created does the admin not receive the email ? I will be very grateful for any help or suggestion. Thank you very much in advance, Mireille") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 2 months ago, by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") 9 years 1 month ago by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") | Replies:17 Views:1956 | [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") 9 years 1 month ago |
| [](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277065) | [no order creation email received by admin (only the user receives an email)](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277065 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.31 -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I have hikashop starter 3.1.1 My problem is that when an order is created the user receives an order creation confirmation email but not the admin. I do not understand why the admin does not receive the order creation email. Has someone an idea what I am missing ? Here is what I did: - under hikashop -> system -> emails : "order administrator notification" is published - under hikashop -> system -> configuration -> main -> emails I have entered at "from address", "reply-to address"," Payment notifications email address", "Order creation admin notifications email address" the admin email "bounce address" is empty; I tried "add names" "yes" and "no" - when a user creates a new account during the checkout process, the admin receives an account creation notification email (but still no order creation email); which means that there is no general problem with the admin email adress and that joomla is able to send an email to this address - I checked the spams (empty) - I tried entering in " Payment notifications email address" a different email addres (-> still not receiving order creation email) - when on the orders list, I click on an order and then on "email" and I add as "CC" to the "to-address" the admin email, both the user and admin get the email (so this works fine) and shows that hikashop can send an email to the admin email. So why when an order is created does the admin not receive the email ? I will be very grateful for any help or suggestion. Thank you very much in advance, Mireille") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 2 months ago, by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") 9 years 1 month ago by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") | Replies:17 Views:1956 | [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") 9 years 1 month ago |
| [](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#276976) | [no order creation email received by admin (only the user receives an email)](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#276976 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.31 -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I have hikashop starter 3.1.1 My problem is that when an order is created the user receives an order creation confirmation email but not the admin. I do not understand why the admin does not receive the order creation email. Has someone an idea what I am missing ? Here is what I did: - under hikashop -> system -> emails : "order administrator notification" is published - under hikashop -> system -> configuration -> main -> emails I have entered at "from address", "reply-to address"," Payment notifications email address", "Order creation admin notifications email address" the admin email "bounce address" is empty; I tried "add names" "yes" and "no" - when a user creates a new account during the checkout process, the admin receives an account creation notification email (but still no order creation email); which means that there is no general problem with the admin email adress and that joomla is able to send an email to this address - I checked the spams (empty) - I tried entering in " Payment notifications email address" a different email addres (-> still not receiving order creation email) - when on the orders list, I click on an order and then on "email" and I add as "CC" to the "to-address" the admin email, both the user and admin get the email (so this works fine) and shows that hikashop can send an email to the admin email. So why when an order is created does the admin not receive the email ? I will be very grateful for any help or suggestion. Thank you very much in advance, Mireille") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 2 months ago, by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") 9 years 1 month ago by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") | Replies:17 Views:1956 | [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") 9 years 1 month ago |
| [](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#276902) | [no order creation email received by admin (only the user receives an email)](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#276902 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.31 -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I have hikashop starter 3.1.1 My problem is that when an order is created the user receives an order creation confirmation email but not the admin. I do not understand why the admin does not receive the order creation email. Has someone an idea what I am missing ? Here is what I did: - under hikashop -> system -> emails : "order administrator notification" is published - under hikashop -> system -> configuration -> main -> emails I have entered at "from address", "reply-to address"," Payment notifications email address", "Order creation admin notifications email address" the admin email "bounce address" is empty; I tried "add names" "yes" and "no" - when a user creates a new account during the checkout process, the admin receives an account creation notification email (but still no order creation email); which means that there is no general problem with the admin email adress and that joomla is able to send an email to this address - I checked the spams (empty) - I tried entering in " Payment notifications email address" a different email addres (-> still not receiving order creation email) - when on the orders list, I click on an order and then on "email" and I add as "CC" to the "to-address" the admin email, both the user and admin get the email (so this works fine) and shows that hikashop can send an email to the admin email. So why when an order is created does the admin not receive the email ? I will be very grateful for any help or suggestion. Thank you very much in advance, Mireille") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 2 months ago, by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") 9 years 1 month ago by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") | Replies:17 Views:1956 | [Last Post](/forum/35-orders-management/891683-no-order-creation-email-received-by-admin-only-the-user-receives-an-email#277932 "Hi, Thank you for your answer. I am sorry if I misunderstood the answers or if I did not express myself well. I understand that the question is out of the limits of the support and so we can close the question. All that I wanted to say is that for the admin order notification email, as the "from" address is usually a domain-name address and the "reply-to" address is the address of the user that placed the order (so generally a freemail address) the admin order notification email will thus get bad spam points. And I thought that to avoid getting this bad spam points, it could be a good idea to not set the "reply-to" address to the address of the user. But maybe there is something that I do not understand well, I don't know, ... We can close the question. Thank you for the time you took to answer me. Mireille") by [mireille76](/forum/user/39053-mireille76 "View mireille76's Profile") 9 years 1 month ago |
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