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# Profile for hesselbjerg
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[](/forum/user/39205-hesselbjerg "View hesselbjerg's Profile")
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- **User Type:** User
- **Register Date:** 15 Oct 2015
- **Last login:** 3 years 7 months ago
- **Time Zone:** UTC +0:00
- **Local Time:** 15:36
- **Posts:** 1
- **Profile views:** 21
- **Gender:** Unknown
- **Birthdate:** Unknown
- Posts
# hesselbjerg's recent posts (1 messages )
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| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/27-checkout/896101-no-emails-send-out-from-hikashop#299822) | [No emails send out from hikashop](/forum/27-checkout/896101-no-emails-send-out-from-hikashop#299822 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.8.13 -- PHP version -- : 7.1.19 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : none I am getting no emails from the web anymore. Testmail from joomla works fine but orderconfirmation to admin and customers are not working. The emails are in the email history but not recieved or send out. Any hints ?") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 7 years 11 months ago, by [hesselbjerg](/forum/user/39205-hesselbjerg "View hesselbjerg's Profile") [Last Post](/forum/27-checkout/896101-no-emails-send-out-from-hikashop#299827 "Hi, If the emails are in the email history, it means that HikaShop sent the emails to your email server. So either there was a problem at your email server (for example, it doesn't support the charset selected under the Emails section of the HikaShop configuration, or some other setting there), or your email server actually sent the emails but they were blocked as spam by the receiver email server. The test email from the Joomla configuration is a really simple email, without HTML, without multiple parts, etc. So it's less likely to encounter an issue at your email server or be recognise as spam. If the test email works, all it means is that the email settings in the Joomla configuration are correct. So the best is to do a screenshot of all the details of one of the emails you didn't receive from the email history of HikaShop and contact your hosting support and ask them why the email was not received. They should be able to check the logs of their email server to tell you what's wrong or if the email was successfully sent. And if it was sent by the email server, it means it's probably spam issue. In that case, you can try sending the email through www.mail-tester.com/ to test the spaminess of the email and see what you can do to improve the situation.") 7 years 11 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:437 | [Last Post](/forum/27-checkout/896101-no-emails-send-out-from-hikashop#299827 "Hi, If the emails are in the email history, it means that HikaShop sent the emails to your email server. So either there was a problem at your email server (for example, it doesn't support the charset selected under the Emails section of the HikaShop configuration, or some other setting there), or your email server actually sent the emails but they were blocked as spam by the receiver email server. The test email from the Joomla configuration is a really simple email, without HTML, without multiple parts, etc. So it's less likely to encounter an issue at your email server or be recognise as spam. If the test email works, all it means is that the email settings in the Joomla configuration are correct. So the best is to do a screenshot of all the details of one of the emails you didn't receive from the email history of HikaShop and contact your hosting support and ask them why the email was not received. They should be able to check the logs of their email server to tell you what's wrong or if the email was successfully sent. And if it was sent by the email server, it means it's probably spam issue. In that case, you can try sending the email through www.mail-tester.com/ to test the spaminess of the email and see what you can do to improve the situation.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 11 months ago |
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