[Skip to main content](#vessel-content) # Profile for Ingram ## [![Ingram's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40028-ingram "View Ingram's Profile") **[ Offline](/forum/user/40028-ingram)** - **User Type:** User - **Register Date:** 14 Dec 2015 - **Last login:** 10 years 6 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 11:35 - **Posts:** 35 - **Profile views:** 76 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # Ingram's recent posts (35 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/32-content-creation/883781-custom-fields-info-not-displayed-in-back-end#236218) | [Custom fields info not displayed in back-end](/forum/32-content-creation/883781-custom-fields-info-not-displayed-in-back-end#236218 "-- url of the page with the problem -- : wnp.continuitylenses.com/en/single-boxes/3-monthly -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, We are using custom fields on our products. Unfortunately, the custom field information is not appearing in the orders in the back end CMS after a customer has made a purchase. We've had a look on the forum. Custom fields > Display > back-end listing is set to 'Yes'. Display custom item fields under System>Config>Display was initially set to 'No'. We did set it to 'Yes' after browsing support topics but it didn't make a difference. I've sent you three screenshots including the webpage, the back-end config and the orders page in the CMS (where we would expect to see the custom fields). Can you help us with this issue? Thanks,") Category: [Content Creation](/forum/32-content-creation "If you want to know more about the different options of the product and category creation.") Topic started 10 years 6 months ago, by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") [Last Post](/forum/32-content-creation/883781-custom-fields-info-not-displayed-in-back-end#236223 "Hi, Try to click on the "check database" button of the HikaShop configuration. It will add the columns for the custom item fields if missing in the order_product table. That could explain the problem. Besides that, I don't know. If you edit the product in the order details page, do you see the custom field and the value in there ?") 10 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:994 | [Last Post](/forum/32-content-creation/883781-custom-fields-info-not-displayed-in-back-end#236223 "Hi, Try to click on the "check database" button of the HikaShop configuration. It will add the columns for the custom item fields if missing in the order_product table. That could explain the problem. Besides that, I don't know. If you edit the product in the order details page, do you see the custom field and the value in there ?") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 6 months ago | | [](/forum/32-content-creation/882356-no-error-on-checkout-if-user-fails-to-input-card#231187) | [No error on checkout if user fails to input card](/forum/32-content-creation/882356-no-error-on-checkout-if-user-fails-to-input-card#231187 "-- url of the page with the problem -- : www.continuitylenses.com -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, If we try to process an order at checkout with blank credit card details, there is no error message. I would assume a user would receive a 'Please input your credit card details' message to alert them. Can we add this? Also, is it possible in Hikashop to log failed transactions? We can create a report which shows us cancelled or refunded orders but only after the initial purchase. We would like to be alerted if a visitor fails to complete their purchase (i.e. card declined / system error). Thanks, Richard") Category: [Content Creation](/forum/32-content-creation "If you want to know more about the different options of the product and category creation.") Topic started 10 years 8 months ago, by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") [Last Post](/forum/32-content-creation/882356-no-error-on-checkout-if-user-fails-to-input-card#231212 "Hi, 1. No. The error messages are displayed by your template. Renaming the com_hikashop folder of your template removes the template overrides, but it doesn't change anything for the code displaying the error messages in your template : www.hikashop.com/support/documentation/6...tibility-issues.html 2. It depends on the payment method. For most of them, you enter the credit card data on the payment gateway payment page and then the payment gateway notifies HikaShop of the payment. So the payment method cannot display the debug data directly and can only log it in a file so that you can review it later. For others, when the credit card data is entered during the checkout, the debug data can directly be displayed to you on the checkout so that it's either to debug the problem.") 10 years 8 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:951 | [Last Post](/forum/32-content-creation/882356-no-error-on-checkout-if-user-fails-to-input-card#231212 "Hi, 1. No. The error messages are displayed by your template. Renaming the com_hikashop folder of your template removes the template overrides, but it doesn't change anything for the code displaying the error messages in your template : www.hikashop.com/support/documentation/6...tibility-issues.html 2. It depends on the payment method. For most of them, you enter the credit card data on the payment gateway payment page and then the payment gateway notifies HikaShop of the payment. So the payment method cannot display the debug data directly and can only log it in a file so that you can review it later. For others, when the credit card data is entered during the checkout, the debug data can directly be displayed to you on the checkout so that it's either to debug the problem.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 8 months ago | | [](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#231184) | [Add order number to purchase confirmation](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#231184 "-- url of the page with the problem -- : www.continuitylenses.com/en/ -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, Once a customer has placed an order, they receive a system message thanking them for their purchase. We would like to include the order number in this message. We have already created a language override (THANK_YOU_FOR_PURCHASE), adding in extra information to say the customer will receive a confirmation email shortly. Our question is can we include the order number in the language override? If so, how do we do this? Thanks, Richard") Category: [Content Creation](/forum/32-content-creation "If you want to know more about the different options of the product and category creation.") Topic started 10 years 8 months ago, by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") [Last Post](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#231214 "Hi, Yes that seems to be related on your jv template. It is integrating a framework modifying the header of the page. So you should try with the default Joomla template, if no issues with the default one we recommend to contact your template provider for more information about that error.") 10 years 8 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:10 Views:1105 | [Last Post](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#231214 "Hi, Yes that seems to be related on your jv template. It is integrating a framework modifying the header of the page. So you should try with the default Joomla template, if no issues with the default one we recommend to contact your template provider for more information about that error.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 10 years 8 months ago | | [](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#231129) | [Add order number to purchase confirmation](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#231129 "-- url of the page with the problem -- : www.continuitylenses.com/en/ -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, Once a customer has placed an order, they receive a system message thanking them for their purchase. We would like to include the order number in this message. We have already created a language override (THANK_YOU_FOR_PURCHASE), adding in extra information to say the customer will receive a confirmation email shortly. Our question is can we include the order number in the language override? If so, how do we do this? Thanks, Richard") Category: [Content Creation](/forum/32-content-creation "If you want to know more about the different options of the product and category creation.") Topic started 10 years 8 months ago, by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") [Last Post](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#231214 "Hi, Yes that seems to be related on your jv template. It is integrating a framework modifying the header of the page. So you should try with the default Joomla template, if no issues with the default one we recommend to contact your template provider for more information about that error.") 10 years 8 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:10 Views:1105 | [Last Post](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#231214 "Hi, Yes that seems to be related on your jv template. It is integrating a framework modifying the header of the page. So you should try with the default Joomla template, if no issues with the default one we recommend to contact your template provider for more information about that error.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 10 years 8 months ago | | [](/forum/32-content-creation/882456-products-not-adding-to-cart#231063) | [Products not 'adding to cart'](/forum/32-content-creation/882456-products-not-adding-to-cart#231063 "-- url of the page with the problem -- : www.continuitylenses.com/en/single-boxes -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, We are experiencing an issue where you cannot 'add to cart' on: www.continuitylenses.com/en/single-boxes www.continuitylenses.com/fr/pak-singulier www.continuitylenses.com/nl/enkele-doos When you attempt to 'add to cart', the page redirects to the homepage where you receive a Joomla system message 'Your cart is empty'. Interestingly, when you 'add to cart' from products contained within a module (HikaShop Content Module), it works fine. Do you have any thoughts on what the problem might be? Thanks") Category: [Content Creation](/forum/32-content-creation "If you want to know more about the different options of the product and category creation.") Topic started 10 years 8 months ago, by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") [Last Post](/forum/32-content-creation/882456-products-not-adding-to-cart#231063 "Hello, Renaming the folder you mentioned did resolve the issue. In the end I tracked it down to the show_default.php. We had modified this, which wasn't the problem, but at some point some extra line-feeds seem to have found their way in corrupting the file?! Anyway, tidied it up and all seems to be working now... Thanks") 10 years 8 months ago by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") | Replies:5 Views:1081 | [Last Post](/forum/32-content-creation/882456-products-not-adding-to-cart#231063 "Hello, Renaming the folder you mentioned did resolve the issue. In the end I tracked it down to the show_default.php. We had modified this, which wasn't the problem, but at some point some extra line-feeds seem to have found their way in corrupting the file?! Anyway, tidied it up and all seems to be working now... Thanks") by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") 10 years 8 months ago | | [](/forum/32-content-creation/882456-products-not-adding-to-cart#230868) | [Products not 'adding to cart'](/forum/32-content-creation/882456-products-not-adding-to-cart#230868 "-- url of the page with the problem -- : www.continuitylenses.com/en/single-boxes -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, We are experiencing an issue where you cannot 'add to cart' on: www.continuitylenses.com/en/single-boxes www.continuitylenses.com/fr/pak-singulier www.continuitylenses.com/nl/enkele-doos When you attempt to 'add to cart', the page redirects to the homepage where you receive a Joomla system message 'Your cart is empty'. Interestingly, when you 'add to cart' from products contained within a module (HikaShop Content Module), it works fine. Do you have any thoughts on what the problem might be? Thanks") Category: [Content Creation](/forum/32-content-creation "If you want to know more about the different options of the product and category creation.") Topic started 10 years 8 months ago, by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") [Last Post](/forum/32-content-creation/882456-products-not-adding-to-cart#231063 "Hello, Renaming the folder you mentioned did resolve the issue. In the end I tracked it down to the show_default.php. We had modified this, which wasn't the problem, but at some point some extra line-feeds seem to have found their way in corrupting the file?! Anyway, tidied it up and all seems to be working now... Thanks") 10 years 8 months ago by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") | Replies:5 Views:1081 | [Last Post](/forum/32-content-creation/882456-products-not-adding-to-cart#231063 "Hello, Renaming the folder you mentioned did resolve the issue. In the end I tracked it down to the show_default.php. We had modified this, which wasn't the problem, but at some point some extra line-feeds seem to have found their way in corrupting the file?! Anyway, tidied it up and all seems to be working now... Thanks") by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") 10 years 8 months ago | | [](/forum/32-content-creation/882456-products-not-adding-to-cart#230666) | [Products not 'adding to cart'](/forum/32-content-creation/882456-products-not-adding-to-cart#230666 "-- url of the page with the problem -- : www.continuitylenses.com/en/single-boxes -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, We are experiencing an issue where you cannot 'add to cart' on: www.continuitylenses.com/en/single-boxes www.continuitylenses.com/fr/pak-singulier www.continuitylenses.com/nl/enkele-doos When you attempt to 'add to cart', the page redirects to the homepage where you receive a Joomla system message 'Your cart is empty'. Interestingly, when you 'add to cart' from products contained within a module (HikaShop Content Module), it works fine. Do you have any thoughts on what the problem might be? Thanks") Category: [Content Creation](/forum/32-content-creation "If you want to know more about the different options of the product and category creation.") Topic started 10 years 8 months ago, by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") [Last Post](/forum/32-content-creation/882456-products-not-adding-to-cart#231063 "Hello, Renaming the folder you mentioned did resolve the issue. In the end I tracked it down to the show_default.php. We had modified this, which wasn't the problem, but at some point some extra line-feeds seem to have found their way in corrupting the file?! Anyway, tidied it up and all seems to be working now... Thanks") 10 years 8 months ago by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") | Replies:5 Views:1081 | [Last Post](/forum/32-content-creation/882456-products-not-adding-to-cart#231063 "Hello, Renaming the folder you mentioned did resolve the issue. In the end I tracked it down to the show_default.php. We had modified this, which wasn't the problem, but at some point some extra line-feeds seem to have found their way in corrupting the file?! Anyway, tidied it up and all seems to be working now... Thanks") by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") 10 years 8 months ago | | [](/forum/32-content-creation/882456-products-not-adding-to-cart#230658) | [Products not 'adding to cart'](/forum/32-content-creation/882456-products-not-adding-to-cart#230658 "-- url of the page with the problem -- : www.continuitylenses.com/en/single-boxes -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, We are experiencing an issue where you cannot 'add to cart' on: www.continuitylenses.com/en/single-boxes www.continuitylenses.com/fr/pak-singulier www.continuitylenses.com/nl/enkele-doos When you attempt to 'add to cart', the page redirects to the homepage where you receive a Joomla system message 'Your cart is empty'. Interestingly, when you 'add to cart' from products contained within a module (HikaShop Content Module), it works fine. Do you have any thoughts on what the problem might be? Thanks") Category: [Content Creation](/forum/32-content-creation "If you want to know more about the different options of the product and category creation.") Topic started 10 years 8 months ago, by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") [Last Post](/forum/32-content-creation/882456-products-not-adding-to-cart#231063 "Hello, Renaming the folder you mentioned did resolve the issue. In the end I tracked it down to the show_default.php. We had modified this, which wasn't the problem, but at some point some extra line-feeds seem to have found their way in corrupting the file?! Anyway, tidied it up and all seems to be working now... Thanks") 10 years 8 months ago by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") | Replies:5 Views:1081 | [Last Post](/forum/32-content-creation/882456-products-not-adding-to-cart#231063 "Hello, Renaming the folder you mentioned did resolve the issue. In the end I tracked it down to the show_default.php. We had modified this, which wasn't the problem, but at some point some extra line-feeds seem to have found their way in corrupting the file?! Anyway, tidied it up and all seems to be working now... Thanks") by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") 10 years 8 months ago | | [](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#230620) | [Add order number to purchase confirmation](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#230620 "-- url of the page with the problem -- : www.continuitylenses.com/en/ -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, Once a customer has placed an order, they receive a system message thanking them for their purchase. We would like to include the order number in this message. We have already created a language override (THANK_YOU_FOR_PURCHASE), adding in extra information to say the customer will receive a confirmation email shortly. Our question is can we include the order number in the language override? If so, how do we do this? Thanks, Richard") Category: [Content Creation](/forum/32-content-creation "If you want to know more about the different options of the product and category creation.") Topic started 10 years 8 months ago, by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") [Last Post](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#231214 "Hi, Yes that seems to be related on your jv template. It is integrating a framework modifying the header of the page. So you should try with the default Joomla template, if no issues with the default one we recommend to contact your template provider for more information about that error.") 10 years 8 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:10 Views:1105 | [Last Post](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#231214 "Hi, Yes that seems to be related on your jv template. It is integrating a framework modifying the header of the page. So you should try with the default Joomla template, if no issues with the default one we recommend to contact your template provider for more information about that error.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 10 years 8 months ago | | [](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#230567) | [Add order number to purchase confirmation](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#230567 "-- url of the page with the problem -- : www.continuitylenses.com/en/ -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : Google Chrome 47.0.2526.106 Hello, Once a customer has placed an order, they receive a system message thanking them for their purchase. We would like to include the order number in this message. We have already created a language override (THANK_YOU_FOR_PURCHASE), adding in extra information to say the customer will receive a confirmation email shortly. Our question is can we include the order number in the language override? If so, how do we do this? Thanks, Richard") Category: [Content Creation](/forum/32-content-creation "If you want to know more about the different options of the product and category creation.") Topic started 10 years 8 months ago, by [Ingram](/forum/user/40028-ingram "View Ingram's Profile") [Last Post](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#231214 "Hi, Yes that seems to be related on your jv template. It is integrating a framework modifying the header of the page. So you should try with the default Joomla template, if no issues with the default one we recommend to contact your template provider for more information about that error.") 10 years 8 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:10 Views:1105 | [Last Post](/forum/32-content-creation/882328-add-order-number-to-purchase-confirmation#231214 "Hi, Yes that seems to be related on your jv template. It is integrating a framework modifying the header of the page. So you should try with the default Joomla template, if no issues with the default one we recommend to contact your template provider for more information about that error.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 10 years 8 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.171 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)