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# Profile for Mark Saiger
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[](/forum/user/40872-mark-saiger "View Mark Saiger's Profile")
**[ Offline](/forum/user/40872-mark-saiger)**
- **User Type:** User
- **Register Date:** 15 Feb 2016
- **Last login:** 5 years 8 months ago
- **Time Zone:** UTC +0:00
- **Local Time:** 07:16
- **Posts:** 11
- **Profile views:** 86
- **Gender:** Unknown
- **Birthdate:** Unknown
- Posts
# Mark Saiger's recent posts (11 messages )
All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year
| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/33-customers/897363-order-administrator-notification-email#306057) | [Order administrator notification Email](/forum/33-customers/897363-order-administrator-notification-email#306057 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.5 -- PHP version -- : 7.0.33 Hello, Today one of the Order administrator notification emails went to the customer instead of the administrator. Subject "A new order has been created on your website". I checked the settings and tested, it did not repeat the error. Did it get hacked? I have a screeshot for you but need it to be confidential. Where can I send it you?") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 7 years 5 months ago, by [Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile") [Last Post](/forum/33-customers/897363-order-administrator-notification-email#306077 "Hi, Thank you, we got your emails. What happened is really strange, especially the fact that the same email was sent to the correct email address both before and after the email that was sent to the wrong email address. So I suspect that there is indeed something dynamically changing the email address for some reason. It's likely a bug somewhere or something wrongly configured. Did it happen only for one email or did it happen several times ? I don't think that 503 errors have anything to do with that nor that error message. First, to be able to identify the problem, the thing that should be done would be to be able to reproduce the issue consistently. There must be something different between that order with the issue and the other orders. If it only happened with one order so far, I would recommend to wait and monitor the next orders to see if you have the issue again and try to find similarities between the orders with the issue compared to the other orders. Once you get more information on the issue, it will help us understand better the situation and hopefully provide a solution.") 7 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:1105 | [Last Post](/forum/33-customers/897363-order-administrator-notification-email#306077 "Hi, Thank you, we got your emails. What happened is really strange, especially the fact that the same email was sent to the correct email address both before and after the email that was sent to the wrong email address. So I suspect that there is indeed something dynamically changing the email address for some reason. It's likely a bug somewhere or something wrongly configured. Did it happen only for one email or did it happen several times ? I don't think that 503 errors have anything to do with that nor that error message. First, to be able to identify the problem, the thing that should be done would be to be able to reproduce the issue consistently. There must be something different between that order with the issue and the other orders. If it only happened with one order so far, I would recommend to wait and monitor the next orders to see if you have the issue again and try to find similarities between the orders with the issue compared to the other orders. Once you get more information on the issue, it will help us understand better the situation and hopefully provide a solution.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 5 months ago |
| [](/forum/33-customers/897363-order-administrator-notification-email#306056) | [Order administrator notification Email](/forum/33-customers/897363-order-administrator-notification-email#306056 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.5 -- PHP version -- : 7.0.33 Hello, Today one of the Order administrator notification emails went to the customer instead of the administrator. Subject "A new order has been created on your website". I checked the settings and tested, it did not repeat the error. Did it get hacked? I have a screeshot for you but need it to be confidential. Where can I send it you?") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 7 years 5 months ago, by [Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile") [Last Post](/forum/33-customers/897363-order-administrator-notification-email#306077 "Hi, Thank you, we got your emails. What happened is really strange, especially the fact that the same email was sent to the correct email address both before and after the email that was sent to the wrong email address. So I suspect that there is indeed something dynamically changing the email address for some reason. It's likely a bug somewhere or something wrongly configured. Did it happen only for one email or did it happen several times ? I don't think that 503 errors have anything to do with that nor that error message. First, to be able to identify the problem, the thing that should be done would be to be able to reproduce the issue consistently. There must be something different between that order with the issue and the other orders. If it only happened with one order so far, I would recommend to wait and monitor the next orders to see if you have the issue again and try to find similarities between the orders with the issue compared to the other orders. Once you get more information on the issue, it will help us understand better the situation and hopefully provide a solution.") 7 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:1105 | [Last Post](/forum/33-customers/897363-order-administrator-notification-email#306077 "Hi, Thank you, we got your emails. What happened is really strange, especially the fact that the same email was sent to the correct email address both before and after the email that was sent to the wrong email address. So I suspect that there is indeed something dynamically changing the email address for some reason. It's likely a bug somewhere or something wrongly configured. Did it happen only for one email or did it happen several times ? I don't think that 503 errors have anything to do with that nor that error message. First, to be able to identify the problem, the thing that should be done would be to be able to reproduce the issue consistently. There must be something different between that order with the issue and the other orders. If it only happened with one order so far, I would recommend to wait and monitor the next orders to see if you have the issue again and try to find similarities between the orders with the issue compared to the other orders. Once you get more information on the issue, it will help us understand better the situation and hopefully provide a solution.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 5 months ago |
| [](/forum/33-customers/897363-order-administrator-notification-email#306047) | [Order administrator notification Email](/forum/33-customers/897363-order-administrator-notification-email#306047 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.5 -- PHP version -- : 7.0.33 Hello, Today one of the Order administrator notification emails went to the customer instead of the administrator. Subject "A new order has been created on your website". I checked the settings and tested, it did not repeat the error. Did it get hacked? I have a screeshot for you but need it to be confidential. Where can I send it you?") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 7 years 5 months ago, by [Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile") [Last Post](/forum/33-customers/897363-order-administrator-notification-email#306077 "Hi, Thank you, we got your emails. What happened is really strange, especially the fact that the same email was sent to the correct email address both before and after the email that was sent to the wrong email address. So I suspect that there is indeed something dynamically changing the email address for some reason. It's likely a bug somewhere or something wrongly configured. Did it happen only for one email or did it happen several times ? I don't think that 503 errors have anything to do with that nor that error message. First, to be able to identify the problem, the thing that should be done would be to be able to reproduce the issue consistently. There must be something different between that order with the issue and the other orders. If it only happened with one order so far, I would recommend to wait and monitor the next orders to see if you have the issue again and try to find similarities between the orders with the issue compared to the other orders. Once you get more information on the issue, it will help us understand better the situation and hopefully provide a solution.") 7 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:1105 | [Last Post](/forum/33-customers/897363-order-administrator-notification-email#306077 "Hi, Thank you, we got your emails. What happened is really strange, especially the fact that the same email was sent to the correct email address both before and after the email that was sent to the wrong email address. So I suspect that there is indeed something dynamically changing the email address for some reason. It's likely a bug somewhere or something wrongly configured. Did it happen only for one email or did it happen several times ? I don't think that 503 errors have anything to do with that nor that error message. First, to be able to identify the problem, the thing that should be done would be to be able to reproduce the issue consistently. There must be something different between that order with the issue and the other orders. If it only happened with one order so far, I would recommend to wait and monitor the next orders to see if you have the issue again and try to find similarities between the orders with the issue compared to the other orders. Once you get more information on the issue, it will help us understand better the situation and hopefully provide a solution.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 5 months ago |
| [](/forum/35-orders-management/895465-order-confirmation-error-after-update#296499) | [Order Confirmation error after update](/forum/35-orders-management/895465-order-confirmation-error-after-update#296499 "-- url of the page with the problem -- : saigers.com -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 5.6.36 -- Browser(s) name and version -- : NA Hello, After updating to Hikashop 3.5.1 today, we have error in confirmation email. Not sure where to fix, please see attached screenshot. Warning: sprintf(): Too few arguments in...public_html/libraries/src/Language/Text.php on line 315 Thank you!") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 8 years 2 months ago, by [Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile") [Last Post](/forum/35-orders-management/895465-order-confirmation-error-after-update#296506 "Hi, Change the translation: ACCESS_ORDER_WITH_LINK="You can access the order details directly by clicking on the link below after logging in your back end:<br/><a href='%s'>%s</a>" to: ACCESS_ORDER_WITH_LINK="You can access the order details directly by clicking on the link below after logging in your back end:<br/><a href='%1$s'>%1$s</a>" with a translation override and that will fix the problem. We'll add the fix on our end.") 8 years 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:766 | [Last Post](/forum/35-orders-management/895465-order-confirmation-error-after-update#296506 "Hi, Change the translation: ACCESS_ORDER_WITH_LINK="You can access the order details directly by clicking on the link below after logging in your back end:%s" to: ACCESS_ORDER_WITH_LINK="You can access the order details directly by clicking on the link below after logging in your back end:%1$s" with a translation override and that will fix the problem. We'll add the fix on our end.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 2 months ago |
| [](/forum/33-customers/894979-order-status-notification-has-no-reply-to-address#293962) | [Order Status Notification has no reply-to address](/forum/33-customers/894979-order-status-notification-has-no-reply-to-address#293962 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 Hello, Please see attachment. Under Customers>Email History the order status emails letting the customer know that the order has shipped do not property have a reply-to address. In configuration, I have set it up correctly. Also I have looked Email Template Order Status Notification and it is defaulted to the correct information. Please let me know where I can fix this. Thank you!") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 8 years 4 months ago, by [Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile") [Last Post](/forum/33-customers/894979-order-status-notification-has-no-reply-to-address#293964 "Hi, I suppose that you're using the status changing popup of the orders listing because I was only able to replicate it that way. It worked fine with the order status changing system of the order details page or when a payment plugin was automatically changing the status. Add the line: at the end of the file "mailform" via the menu Display>Views and that will make it work for the order listing order status changing popup too. We'll add that on our end for the next version of HikaShop.") 8 years 4 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:3195 | [Last Post](/forum/33-customers/894979-order-status-notification-has-no-reply-to-address#293964 "Hi, I suppose that you're using the status changing popup of the orders listing because I was only able to replicate it that way. It worked fine with the order status changing system of the order details page or when a payment plugin was automatically changing the status. Add the line: at the end of the file "mailform" via the menu Display>Views and that will make it work for the order listing order status changing popup too. We'll add that on our end for the next version of HikaShop.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 4 months ago |
| [](/forum/35-orders-management/891678-order-email-sent-to-customer-storefront-wrong-phone-number#276954) | [Order email sent to customer - storefront wrong phone number](/forum/35-orders-management/891678-order-email-sent-to-customer-storefront-wrong-phone-number#276954 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.6.3 Hello, I have read through many of your forum posts. I can find where to program changes to php, html layout and email layouts. The storefront name and address is correct, but the phone number is wrong. Where do I enter the actual storefront address info or phone number that displays in top left before order details? Is it coming from the payment method? Thank you for your time!") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 2 months ago, by [Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile") [Last Post](/forum/35-orders-management/891678-order-email-sent-to-customer-storefront-wrong-phone-number#277019 "Hello, Note that's it's hard to understand the context, but from what we get so far, we can make some guess. If as you said in your last message it come from your payment servers, maybe you have to check shop information in your merchant account on the payment website? Hope this will help you. Regards") 9 years 1 month ago by [Philip](/forum/user/34318-philip "View Philip's Profile") | Replies:4 Views:920 | [Last Post](/forum/35-orders-management/891678-order-email-sent-to-customer-storefront-wrong-phone-number#277019 "Hello, Note that's it's hard to understand the context, but from what we get so far, we can make some guess. If as you said in your last message it come from your payment servers, maybe you have to check shop information in your merchant account on the payment website? Hope this will help you. Regards") by [Philip](/forum/user/34318-philip "View Philip's Profile") 9 years 1 month ago |
| [](/forum/35-orders-management/891678-order-email-sent-to-customer-storefront-wrong-phone-number#276950) | [Order email sent to customer - storefront wrong phone number](/forum/35-orders-management/891678-order-email-sent-to-customer-storefront-wrong-phone-number#276950 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.6.3 Hello, I have read through many of your forum posts. I can find where to program changes to php, html layout and email layouts. The storefront name and address is correct, but the phone number is wrong. Where do I enter the actual storefront address info or phone number that displays in top left before order details? Is it coming from the payment method? Thank you for your time!") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 2 months ago, by [Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile") [Last Post](/forum/35-orders-management/891678-order-email-sent-to-customer-storefront-wrong-phone-number#277019 "Hello, Note that's it's hard to understand the context, but from what we get so far, we can make some guess. If as you said in your last message it come from your payment servers, maybe you have to check shop information in your merchant account on the payment website? Hope this will help you. Regards") 9 years 1 month ago by [Philip](/forum/user/34318-philip "View Philip's Profile") | Replies:4 Views:920 | [Last Post](/forum/35-orders-management/891678-order-email-sent-to-customer-storefront-wrong-phone-number#277019 "Hello, Note that's it's hard to understand the context, but from what we get so far, we can make some guess. If as you said in your last message it come from your payment servers, maybe you have to check shop information in your merchant account on the payment website? Hope this will help you. Regards") by [Philip](/forum/user/34318-philip "View Philip's Profile") 9 years 1 month ago |
| [](/forum/35-orders-management/891678-order-email-sent-to-customer-storefront-wrong-phone-number#276863) | [Order email sent to customer - storefront wrong phone number](/forum/35-orders-management/891678-order-email-sent-to-customer-storefront-wrong-phone-number#276863 "-- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.6.3 Hello, I have read through many of your forum posts. I can find where to program changes to php, html layout and email layouts. The storefront name and address is correct, but the phone number is wrong. Where do I enter the actual storefront address info or phone number that displays in top left before order details? Is it coming from the payment method? Thank you for your time!") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 9 years 2 months ago, by [Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile") [Last Post](/forum/35-orders-management/891678-order-email-sent-to-customer-storefront-wrong-phone-number#277019 "Hello, Note that's it's hard to understand the context, but from what we get so far, we can make some guess. If as you said in your last message it come from your payment servers, maybe you have to check shop information in your merchant account on the payment website? Hope this will help you. Regards") 9 years 1 month ago by [Philip](/forum/user/34318-philip "View Philip's Profile") | Replies:4 Views:920 | [Last Post](/forum/35-orders-management/891678-order-email-sent-to-customer-storefront-wrong-phone-number#277019 "Hello, Note that's it's hard to understand the context, but from what we get so far, we can make some guess. If as you said in your last message it come from your payment servers, maybe you have to check shop information in your merchant account on the payment website? Hope this will help you. Regards") by [Philip](/forum/user/34318-philip "View Philip's Profile") 9 years 1 month ago |
| [](/forum/27-checkout/885342-thank-you-page#244503) | [Thank you page](/forum/27-checkout/885342-thank-you-page#244503 "Hello, After spending 2 days looking at the thank_page forum questions, I am still seeking an answer. I am using only the Virtual Merchant payment plugin. Everything works but not thank you. When a user clicks finish, I would like to send them to an article.. /thank-you . With order details. I have read everything about the after_end and return_url and this does not work. It breaks the payment /shipping plugins... Again, when a user clicks "Finish", I would like to send them to an article.. /thank-you . With order details. Thanks you for your time, we purchased Hikashop Business.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 3 months ago, by [Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile") [Last Post](/forum/27-checkout/885342-thank-you-page#244500 "Hi, It's normal that it displays the standard thank you for your purchase page. However, on that page, if the return URL setting is filled, there is some javascript code to redirect to your return URL: take.ms/hhScP If it doesn't do the redirect, then it probably means that you have a javascript error on that page which stops the browser from processing the javascript redirect to your return URL. So you'll have to look at the javascript console of your browser on that page. It should give you the error message corresponding to the problem leading to the issue. Most of the time, it's some kind of javascript conflict with your Joomla template. Try to switch to the default Joomla template and do a test checkout with it. It might actually work with it, confirming that there is some kind of conflict with the template you're using.") 10 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:1621 | [Last Post](/forum/27-checkout/885342-thank-you-page#244500 "Hi, It's normal that it displays the standard thank you for your purchase page. However, on that page, if the return URL setting is filled, there is some javascript code to redirect to your return URL: take.ms/hhScP If it doesn't do the redirect, then it probably means that you have a javascript error on that page which stops the browser from processing the javascript redirect to your return URL. So you'll have to look at the javascript console of your browser on that page. It should give you the error message corresponding to the problem leading to the issue. Most of the time, it's some kind of javascript conflict with your Joomla template. Try to switch to the default Joomla template and do a test checkout with it. It might actually work with it, confirming that there is some kind of conflict with the template you're using.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 3 months ago |
| [](/forum/27-checkout/885342-thank-you-page#244497) | [Thank you page](/forum/27-checkout/885342-thank-you-page#244497 "Hello, After spending 2 days looking at the thank_page forum questions, I am still seeking an answer. I am using only the Virtual Merchant payment plugin. Everything works but not thank you. When a user clicks finish, I would like to send them to an article.. /thank-you . With order details. I have read everything about the after_end and return_url and this does not work. It breaks the payment /shipping plugins... Again, when a user clicks "Finish", I would like to send them to an article.. /thank-you . With order details. Thanks you for your time, we purchased Hikashop Business.") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 3 months ago, by [Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile") [Last Post](/forum/27-checkout/885342-thank-you-page#244500 "Hi, It's normal that it displays the standard thank you for your purchase page. However, on that page, if the return URL setting is filled, there is some javascript code to redirect to your return URL: take.ms/hhScP If it doesn't do the redirect, then it probably means that you have a javascript error on that page which stops the browser from processing the javascript redirect to your return URL. So you'll have to look at the javascript console of your browser on that page. It should give you the error message corresponding to the problem leading to the issue. Most of the time, it's some kind of javascript conflict with your Joomla template. Try to switch to the default Joomla template and do a test checkout with it. It might actually work with it, confirming that there is some kind of conflict with the template you're using.") 10 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:1621 | [Last Post](/forum/27-checkout/885342-thank-you-page#244500 "Hi, It's normal that it displays the standard thank you for your purchase page. However, on that page, if the return URL setting is filled, there is some javascript code to redirect to your return URL: take.ms/hhScP If it doesn't do the redirect, then it probably means that you have a javascript error on that page which stops the browser from processing the javascript redirect to your return URL. So you'll have to look at the javascript console of your browser on that page. It should give you the error message corresponding to the problem leading to the issue. Most of the time, it's some kind of javascript conflict with your Joomla template. Try to switch to the default Joomla template and do a test checkout with it. It might actually work with it, confirming that there is some kind of conflict with the template you're using.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 3 months ago |
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