[Skip to main content](#vessel-content) # Profile for ctran ## [![ctran's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/43424-ctran "View ctran's Profile") **[ Offline](/forum/user/43424-ctran)** - **User Type:** User - **Register Date:** 03 Jun 2016 - **Last login:** 9 years 5 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 11:18 - **Posts:** 8 - **Profile views:** 43 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # ctran's recent posts (8 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/33-customers/885407-customer-not-receiving-emails#244722) | [Customer not receiving emails](/forum/33-customers/885407-customer-not-receiving-emails#244722 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3 -- PHP version -- : 5.5 -- Browser(s) name and version -- : chrome Everything worked fine until last week, when customers and admin stop receiving notification email when an order is created. I used to use gmail account for the admin email to send and receive email from customers Then when the problem occured, I contacted web hoster, and changed the email configuration in joomla (smtp) and in hikashop using --> test email is now working on --> info@sushimaison is receiving order notification email BUT NOT the CUSTOMERS !!!! --> email history on hikashop said that all email has been sent (every time an order is created , hikashop send one email to admin and one email ) according to email history everything should be fine, however admin and customers stop receiving emails last week, and since a re-configured it, now only admin can receive the email but hikashop email history said it has sent email to customers too but the customer never receive it ( tested it myself as well ) What can i do about it ? any tips ? plugins are all enabled, published, everthing should be working well, i don't understand why customer are not receiving notification ?? Thank you") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 10 years 3 months ago, by [ctran](/forum/user/43424-ctran "View ctran's Profile") [Last Post](/forum/33-customers/885407-customer-not-receiving-emails#244711 "Hi, If HikaShop says that the emails have been sent, then the emails have been sent. If your customers don't receive it, either: - the emails go to their spam folder. You can check that easily but doing a test order with another email address and check its spam folder. - your email server has been flagged as a spammer and the emails are rejected automatically. I would recommend to check the emails with www.mail-tester.com/ - your email server doesn't send the emails even though it is accepting them from Joomla/HikaShop. In that case, you need check with your hosting company. Maybe they blocked your account for HTML emails or some other method because of a spamming issue or some other reason. The best is to give them a screenshot of an email of the email history that HikaShop says has been sent and ask them what they can find in the email server log for that email because you didn't receive it. And if the email is received with a delay, that's also something you need to check with your hosting company. If you check the date of the email in the Email history of HikaShop, you'll see the date at which HikaShop sent the email to your hosting email server. As you'll see, it is instantaneous. So if you get a delay, it has to be between your hosting email server and the recipient email server.") 10 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:1125 | [Last Post](/forum/33-customers/885407-customer-not-receiving-emails#244711 "Hi, If HikaShop says that the emails have been sent, then the emails have been sent. If your customers don't receive it, either: - the emails go to their spam folder. You can check that easily but doing a test order with another email address and check its spam folder. - your email server has been flagged as a spammer and the emails are rejected automatically. I would recommend to check the emails with www.mail-tester.com/ - your email server doesn't send the emails even though it is accepting them from Joomla/HikaShop. In that case, you need check with your hosting company. Maybe they blocked your account for HTML emails or some other method because of a spamming issue or some other reason. The best is to give them a screenshot of an email of the email history that HikaShop says has been sent and ask them what they can find in the email server log for that email because you didn't receive it. And if the email is received with a delay, that's also something you need to check with your hosting company. If you check the date of the email in the Email history of HikaShop, you'll see the date at which HikaShop sent the email to your hosting email server. As you'll see, it is instantaneous. So if you get a delay, it has to be between your hosting email server and the recipient email server.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 3 months ago | | [](/forum/33-customers/885407-customer-not-receiving-emails#244715) | [Customer not receiving emails](/forum/33-customers/885407-customer-not-receiving-emails#244715 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3 -- PHP version -- : 5.5 -- Browser(s) name and version -- : chrome Everything worked fine until last week, when customers and admin stop receiving notification email when an order is created. I used to use gmail account for the admin email to send and receive email from customers Then when the problem occured, I contacted web hoster, and changed the email configuration in joomla (smtp) and in hikashop using --> test email is now working on --> info@sushimaison is receiving order notification email BUT NOT the CUSTOMERS !!!! --> email history on hikashop said that all email has been sent (every time an order is created , hikashop send one email to admin and one email ) according to email history everything should be fine, however admin and customers stop receiving emails last week, and since a re-configured it, now only admin can receive the email but hikashop email history said it has sent email to customers too but the customer never receive it ( tested it myself as well ) What can i do about it ? any tips ? plugins are all enabled, published, everthing should be working well, i don't understand why customer are not receiving notification ?? Thank you") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 10 years 3 months ago, by [ctran](/forum/user/43424-ctran "View ctran's Profile") [Last Post](/forum/33-customers/885407-customer-not-receiving-emails#244711 "Hi, If HikaShop says that the emails have been sent, then the emails have been sent. If your customers don't receive it, either: - the emails go to their spam folder. You can check that easily but doing a test order with another email address and check its spam folder. - your email server has been flagged as a spammer and the emails are rejected automatically. I would recommend to check the emails with www.mail-tester.com/ - your email server doesn't send the emails even though it is accepting them from Joomla/HikaShop. In that case, you need check with your hosting company. Maybe they blocked your account for HTML emails or some other method because of a spamming issue or some other reason. The best is to give them a screenshot of an email of the email history that HikaShop says has been sent and ask them what they can find in the email server log for that email because you didn't receive it. And if the email is received with a delay, that's also something you need to check with your hosting company. If you check the date of the email in the Email history of HikaShop, you'll see the date at which HikaShop sent the email to your hosting email server. As you'll see, it is instantaneous. So if you get a delay, it has to be between your hosting email server and the recipient email server.") 10 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:1125 | [Last Post](/forum/33-customers/885407-customer-not-receiving-emails#244711 "Hi, If HikaShop says that the emails have been sent, then the emails have been sent. If your customers don't receive it, either: - the emails go to their spam folder. You can check that easily but doing a test order with another email address and check its spam folder. - your email server has been flagged as a spammer and the emails are rejected automatically. I would recommend to check the emails with www.mail-tester.com/ - your email server doesn't send the emails even though it is accepting them from Joomla/HikaShop. In that case, you need check with your hosting company. Maybe they blocked your account for HTML emails or some other method because of a spamming issue or some other reason. The best is to give them a screenshot of an email of the email history that HikaShop says has been sent and ask them what they can find in the email server log for that email because you didn't receive it. And if the email is received with a delay, that's also something you need to check with your hosting company. If you check the date of the email in the Email history of HikaShop, you'll see the date at which HikaShop sent the email to your hosting email server. As you'll see, it is instantaneous. So if you get a delay, it has to be between your hosting email server and the recipient email server.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 3 months ago | | [](/forum/27-checkout/885087-finish-button-suddenly-disappeared#244700) | [!!!! finish button suddenly disappeared](/forum/27-checkout/885087-finish-button-suddenly-disappeared#244700 "-- url of the page with the problem -- : sushimaison.be/commander/checkout/task-step/step-0 -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3 -- PHP version -- : 5.5 -- Browser(s) name and version -- : chrome Dear hikashop I have a big problem with the checkout page, the button "finsh" suddenly disappeared and customers cannot order anymore. I changed, removed and reset the checkout configuration in the same way and tried other configuration but the "finish" button does not come back... please find the url in the link and a screenshot Please help me, we have 4-5 orders per day and customers are not happy about that thank you in advance for the help") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 4 months ago, by [ctran](/forum/user/43424-ctran "View ctran's Profile") [Last Post](/forum/27-checkout/885087-finish-button-suddenly-disappeared#244700 "Thank you for the explanation !! :lol: !! it works perfectly :)") 10 years 3 months ago by [ctran](/forum/user/43424-ctran "View ctran's Profile") | Replies:3 Views:730 | [Last Post](/forum/27-checkout/885087-finish-button-suddenly-disappeared#244700 "Thank you for the explanation !! :lol: !! it works perfectly :)") by [ctran](/forum/user/43424-ctran "View ctran's Profile") 10 years 3 months ago | | [](/forum/33-customers/885407-customer-not-receiving-emails#244698) | [Customer not receiving emails](/forum/33-customers/885407-customer-not-receiving-emails#244698 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3 -- PHP version -- : 5.5 -- Browser(s) name and version -- : chrome Everything worked fine until last week, when customers and admin stop receiving notification email when an order is created. I used to use gmail account for the admin email to send and receive email from customers Then when the problem occured, I contacted web hoster, and changed the email configuration in joomla (smtp) and in hikashop using --> test email is now working on --> info@sushimaison is receiving order notification email BUT NOT the CUSTOMERS !!!! --> email history on hikashop said that all email has been sent (every time an order is created , hikashop send one email to admin and one email ) according to email history everything should be fine, however admin and customers stop receiving emails last week, and since a re-configured it, now only admin can receive the email but hikashop email history said it has sent email to customers too but the customer never receive it ( tested it myself as well ) What can i do about it ? any tips ? plugins are all enabled, published, everthing should be working well, i don't understand why customer are not receiving notification ?? Thank you") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 10 years 3 months ago, by [ctran](/forum/user/43424-ctran "View ctran's Profile") [Last Post](/forum/33-customers/885407-customer-not-receiving-emails#244711 "Hi, If HikaShop says that the emails have been sent, then the emails have been sent. If your customers don't receive it, either: - the emails go to their spam folder. You can check that easily but doing a test order with another email address and check its spam folder. - your email server has been flagged as a spammer and the emails are rejected automatically. I would recommend to check the emails with www.mail-tester.com/ - your email server doesn't send the emails even though it is accepting them from Joomla/HikaShop. In that case, you need check with your hosting company. Maybe they blocked your account for HTML emails or some other method because of a spamming issue or some other reason. The best is to give them a screenshot of an email of the email history that HikaShop says has been sent and ask them what they can find in the email server log for that email because you didn't receive it. And if the email is received with a delay, that's also something you need to check with your hosting company. If you check the date of the email in the Email history of HikaShop, you'll see the date at which HikaShop sent the email to your hosting email server. As you'll see, it is instantaneous. So if you get a delay, it has to be between your hosting email server and the recipient email server.") 10 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:1125 | [Last Post](/forum/33-customers/885407-customer-not-receiving-emails#244711 "Hi, If HikaShop says that the emails have been sent, then the emails have been sent. If your customers don't receive it, either: - the emails go to their spam folder. You can check that easily but doing a test order with another email address and check its spam folder. - your email server has been flagged as a spammer and the emails are rejected automatically. I would recommend to check the emails with www.mail-tester.com/ - your email server doesn't send the emails even though it is accepting them from Joomla/HikaShop. In that case, you need check with your hosting company. Maybe they blocked your account for HTML emails or some other method because of a spamming issue or some other reason. The best is to give them a screenshot of an email of the email history that HikaShop says has been sent and ask them what they can find in the email server log for that email because you didn't receive it. And if the email is received with a delay, that's also something you need to check with your hosting company. If you check the date of the email in the Email history of HikaShop, you'll see the date at which HikaShop sent the email to your hosting email server. As you'll see, it is instantaneous. So if you get a delay, it has to be between your hosting email server and the recipient email server.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 years 3 months ago | | [](/forum/27-checkout/885087-finish-button-suddenly-disappeared#243089) | [!!!! finish button suddenly disappeared](/forum/27-checkout/885087-finish-button-suddenly-disappeared#243089 "-- url of the page with the problem -- : sushimaison.be/commander/checkout/task-step/step-0 -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3 -- PHP version -- : 5.5 -- Browser(s) name and version -- : chrome Dear hikashop I have a big problem with the checkout page, the button "finsh" suddenly disappeared and customers cannot order anymore. I changed, removed and reset the checkout configuration in the same way and tried other configuration but the "finish" button does not come back... please find the url in the link and a screenshot Please help me, we have 4-5 orders per day and customers are not happy about that thank you in advance for the help") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 4 months ago, by [ctran](/forum/user/43424-ctran "View ctran's Profile") [Last Post](/forum/27-checkout/885087-finish-button-suddenly-disappeared#244700 "Thank you for the explanation !! :lol: !! it works perfectly :)") 10 years 3 months ago by [ctran](/forum/user/43424-ctran "View ctran's Profile") | Replies:3 Views:730 | [Last Post](/forum/27-checkout/885087-finish-button-suddenly-disappeared#244700 "Thank you for the explanation !! :lol: !! it works perfectly :)") by [ctran](/forum/user/43424-ctran "View ctran's Profile") 10 years 3 months ago | | [](/forum/26-product-category-display/884895-product-background#243079) | [product background](/forum/26-product-category-display/884895-product-background#243079 "Dear hikashop users please help me, i cannot change the background of the products, which is making the website look very ugly... :( i went into configuration to change the CSS, subcontainer background and producti image background color or both changed into #333333 however the background around the image remains unchanged , I am desesperate i have no idea how to fix it i also tried firebug but it did not help me if you know how to fix it please help me i'll be very grateful Thank you very much") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 10 years 4 months ago, by [ctran](/forum/user/43424-ctran "View ctran's Profile") [Last Post](/forum/26-product-category-display/884895-product-background#243079 "Dear Nicolas, i fixed the problem by adding some lines in the css file thank you") 10 years 4 months ago by [ctran](/forum/user/43424-ctran "View ctran's Profile") | Replies:2 Views:588 | [Last Post](/forum/26-product-category-display/884895-product-background#243079 "Dear Nicolas, i fixed the problem by adding some lines in the css file thank you") by [ctran](/forum/user/43424-ctran "View ctran's Profile") 10 years 4 months ago | | [](/forum/27-checkout/885087-finish-button-suddenly-disappeared#243077) | [!!!! finish button suddenly disappeared](/forum/27-checkout/885087-finish-button-suddenly-disappeared#243077 "-- url of the page with the problem -- : sushimaison.be/commander/checkout/task-step/step-0 -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3 -- PHP version -- : 5.5 -- Browser(s) name and version -- : chrome Dear hikashop I have a big problem with the checkout page, the button "finsh" suddenly disappeared and customers cannot order anymore. I changed, removed and reset the checkout configuration in the same way and tried other configuration but the "finish" button does not come back... please find the url in the link and a screenshot Please help me, we have 4-5 orders per day and customers are not happy about that thank you in advance for the help") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 10 years 4 months ago, by [ctran](/forum/user/43424-ctran "View ctran's Profile") [Last Post](/forum/27-checkout/885087-finish-button-suddenly-disappeared#244700 "Thank you for the explanation !! :lol: !! it works perfectly :)") 10 years 3 months ago by [ctran](/forum/user/43424-ctran "View ctran's Profile") | Replies:3 Views:730 | [Last Post](/forum/27-checkout/885087-finish-button-suddenly-disappeared#244700 "Thank you for the explanation !! :lol: !! it works perfectly :)") by [ctran](/forum/user/43424-ctran "View ctran's Profile") 10 years 3 months ago | | [](/forum/26-product-category-display/884895-product-background#241955) | [product background](/forum/26-product-category-display/884895-product-background#241955 "Dear hikashop users please help me, i cannot change the background of the products, which is making the website look very ugly... :( i went into configuration to change the CSS, subcontainer background and producti image background color or both changed into #333333 however the background around the image remains unchanged , I am desesperate i have no idea how to fix it i also tried firebug but it did not help me if you know how to fix it please help me i'll be very grateful Thank you very much") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 10 years 4 months ago, by [ctran](/forum/user/43424-ctran "View ctran's Profile") [Last Post](/forum/26-product-category-display/884895-product-background#243079 "Dear Nicolas, i fixed the problem by adding some lines in the css file thank you") 10 years 4 months ago by [ctran](/forum/user/43424-ctran "View ctran's Profile") | Replies:2 Views:588 | [Last Post](/forum/26-product-category-display/884895-product-background#243079 "Dear Nicolas, i fixed the problem by adding some lines in the css file thank you") by [ctran](/forum/user/43424-ctran "View ctran's Profile") 10 years 4 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.221 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)