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# Profile for rjrsinc
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- **User Type:** User
- **Register Date:** 15 Sep 2016
- **Last login:** 5 months 3 weeks ago
- **Time Zone:** UTC +0:00
- **Local Time:** 02:48
- **Posts:** 32
- **Profile views:** 62
- **Thank you received:** 1
- **Gender:** Unknown
- **Birthdate:** Unknown
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# rjrsinc's recent posts (32 messages )
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| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367542) | [How to display on details and cart pages "other clients also bought"](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367542 "-- HikaShop version -- : 5.1.6 -- Joomla version -- : 5.3.0 -- PHP version -- : 8.3.6 Hi, I'm unable to display products that "other clients also bought". I don't know how to configure the content module and if there is other settings that need to be configured also. Can you provide a tutorial on what is needed to be configured so that when customer is on a product details page, it display a listing of products bought by previous customers who purchased the current product? Also is it possible to show this too on the cart page? Sort of like showing the customer before they checkout they might find this product useful or something of interest and entice them to add to the cart. Thank you!") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 1 year 4 months ago, by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") [Last Post](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367542 "Hi Nicolas, I tried deleting the specific webp file from the server and then refreshed the page and this process seems to be generating the webp file correctly and is now loading in the browser. Depending on if the product image is being displayed from the module or if the product image is displayed on a details page, I need to delete the corresponding webp image file at the appropriate location. So in the case of the image displayed from the module, it is pulling images from the /images/com_hikashop/upload/thumbnails/150x150f/ directory and if the image is a product details image, it is coming from the //images/com_hikashop/upload/thumbnails/300x300f/ directory like you referenced. This seems to be resolving the issue when I encounter any missing images. Thanks for the tip.") 1 year 4 months ago by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") | Replies:6 Views:442 | [Last Post](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367542 "Hi Nicolas, I tried deleting the specific webp file from the server and then refreshed the page and this process seems to be generating the webp file correctly and is now loading in the browser. Depending on if the product image is being displayed from the module or if the product image is displayed on a details page, I need to delete the corresponding webp image file at the appropriate location. So in the case of the image displayed from the module, it is pulling images from the /images/com_hikashop/upload/thumbnails/150x150f/ directory and if the image is a product details image, it is coming from the //images/com_hikashop/upload/thumbnails/300x300f/ directory like you referenced. This seems to be resolving the issue when I encounter any missing images. Thanks for the tip.") by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") 1 year 4 months ago |
| [](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367522) | [How to display on details and cart pages "other clients also bought"](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367522 "-- HikaShop version -- : 5.1.6 -- Joomla version -- : 5.3.0 -- PHP version -- : 8.3.6 Hi, I'm unable to display products that "other clients also bought". I don't know how to configure the content module and if there is other settings that need to be configured also. Can you provide a tutorial on what is needed to be configured so that when customer is on a product details page, it display a listing of products bought by previous customers who purchased the current product? Also is it possible to show this too on the cart page? Sort of like showing the customer before they checkout they might find this product useful or something of interest and entice them to add to the cart. Thank you!") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 1 year 4 months ago, by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") [Last Post](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367542 "Hi Nicolas, I tried deleting the specific webp file from the server and then refreshed the page and this process seems to be generating the webp file correctly and is now loading in the browser. Depending on if the product image is being displayed from the module or if the product image is displayed on a details page, I need to delete the corresponding webp image file at the appropriate location. So in the case of the image displayed from the module, it is pulling images from the /images/com_hikashop/upload/thumbnails/150x150f/ directory and if the image is a product details image, it is coming from the //images/com_hikashop/upload/thumbnails/300x300f/ directory like you referenced. This seems to be resolving the issue when I encounter any missing images. Thanks for the tip.") 1 year 4 months ago by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") | Replies:6 Views:442 | [Last Post](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367542 "Hi Nicolas, I tried deleting the specific webp file from the server and then refreshed the page and this process seems to be generating the webp file correctly and is now loading in the browser. Depending on if the product image is being displayed from the module or if the product image is displayed on a details page, I need to delete the corresponding webp image file at the appropriate location. So in the case of the image displayed from the module, it is pulling images from the /images/com_hikashop/upload/thumbnails/150x150f/ directory and if the image is a product details image, it is coming from the //images/com_hikashop/upload/thumbnails/300x300f/ directory like you referenced. This seems to be resolving the issue when I encounter any missing images. Thanks for the tip.") by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") 1 year 4 months ago |
| [](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367497) | [How to display on details and cart pages "other clients also bought"](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367497 "-- HikaShop version -- : 5.1.6 -- Joomla version -- : 5.3.0 -- PHP version -- : 8.3.6 Hi, I'm unable to display products that "other clients also bought". I don't know how to configure the content module and if there is other settings that need to be configured also. Can you provide a tutorial on what is needed to be configured so that when customer is on a product details page, it display a listing of products bought by previous customers who purchased the current product? Also is it possible to show this too on the cart page? Sort of like showing the customer before they checkout they might find this product useful or something of interest and entice them to add to the cart. Thank you!") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 1 year 4 months ago, by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") [Last Post](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367542 "Hi Nicolas, I tried deleting the specific webp file from the server and then refreshed the page and this process seems to be generating the webp file correctly and is now loading in the browser. Depending on if the product image is being displayed from the module or if the product image is displayed on a details page, I need to delete the corresponding webp image file at the appropriate location. So in the case of the image displayed from the module, it is pulling images from the /images/com_hikashop/upload/thumbnails/150x150f/ directory and if the image is a product details image, it is coming from the //images/com_hikashop/upload/thumbnails/300x300f/ directory like you referenced. This seems to be resolving the issue when I encounter any missing images. Thanks for the tip.") 1 year 4 months ago by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") | Replies:6 Views:442 | [Last Post](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367542 "Hi Nicolas, I tried deleting the specific webp file from the server and then refreshed the page and this process seems to be generating the webp file correctly and is now loading in the browser. Depending on if the product image is being displayed from the module or if the product image is displayed on a details page, I need to delete the corresponding webp image file at the appropriate location. So in the case of the image displayed from the module, it is pulling images from the /images/com_hikashop/upload/thumbnails/150x150f/ directory and if the image is a product details image, it is coming from the //images/com_hikashop/upload/thumbnails/300x300f/ directory like you referenced. This seems to be resolving the issue when I encounter any missing images. Thanks for the tip.") by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") 1 year 4 months ago |
| [](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367467) | [How to display on details and cart pages "other clients also bought"](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367467 "-- HikaShop version -- : 5.1.6 -- Joomla version -- : 5.3.0 -- PHP version -- : 8.3.6 Hi, I'm unable to display products that "other clients also bought". I don't know how to configure the content module and if there is other settings that need to be configured also. Can you provide a tutorial on what is needed to be configured so that when customer is on a product details page, it display a listing of products bought by previous customers who purchased the current product? Also is it possible to show this too on the cart page? Sort of like showing the customer before they checkout they might find this product useful or something of interest and entice them to add to the cart. Thank you!") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 1 year 4 months ago, by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") [Last Post](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367542 "Hi Nicolas, I tried deleting the specific webp file from the server and then refreshed the page and this process seems to be generating the webp file correctly and is now loading in the browser. Depending on if the product image is being displayed from the module or if the product image is displayed on a details page, I need to delete the corresponding webp image file at the appropriate location. So in the case of the image displayed from the module, it is pulling images from the /images/com_hikashop/upload/thumbnails/150x150f/ directory and if the image is a product details image, it is coming from the //images/com_hikashop/upload/thumbnails/300x300f/ directory like you referenced. This seems to be resolving the issue when I encounter any missing images. Thanks for the tip.") 1 year 4 months ago by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") | Replies:6 Views:442 | [Last Post](/forum/26-product-category-display/909478-how-to-display-on-details-and-cart-pages-other-clients-also-bought#367542 "Hi Nicolas, I tried deleting the specific webp file from the server and then refreshed the page and this process seems to be generating the webp file correctly and is now loading in the browser. Depending on if the product image is being displayed from the module or if the product image is displayed on a details page, I need to delete the corresponding webp image file at the appropriate location. So in the case of the image displayed from the module, it is pulling images from the /images/com_hikashop/upload/thumbnails/150x150f/ directory and if the image is a product details image, it is coming from the //images/com_hikashop/upload/thumbnails/300x300f/ directory like you referenced. This seems to be resolving the issue when I encounter any missing images. Thanks for the tip.") by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") 1 year 4 months ago |
| [](/forum/36-reports-statistics/903221-carts-report#335854) | [Carts report](/forum/36-reports-statistics/903221-carts-report#335854 "-- HikaShop version -- : 4.4.3 Business -- Joomla version -- : 3.9.28 -- PHP version -- : 7 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : None Hi I was wondering if there is a way to generate a report of the past two months or so of all "carts" that have been created. I see this information from HikaShop -> Users -> Customers -> Carts. Here I can see all carts which one may call "abandoned carts" that have been generated and not completed. Can I generate a report of this information? Also are there any tips on how to identify if there is something causing these carts to be abandoned or any more details that can be revealed?") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 5 years 1 month ago, by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") [Last Post](/forum/36-reports-statistics/903221-carts-report#335857 "Hi, There is no option to generate a report on the carts besides that listing in the backend. To check why carts are abandoned, you could use Google Analytics on your website. You'll get data on the flow of users and where they stop on your shop during their browsing (like stopping at the first step of the checkout, or stopping before reaching the checkout, etc). But it's hard to get more details. That would require the developement of a custom plugin to log the data of who clicked where etc.") 5 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:918 | [Last Post](/forum/36-reports-statistics/903221-carts-report#335857 "Hi, There is no option to generate a report on the carts besides that listing in the backend. To check why carts are abandoned, you could use Google Analytics on your website. You'll get data on the flow of users and where they stop on your shop during their browsing (like stopping at the first step of the checkout, or stopping before reaching the checkout, etc). But it's hard to get more details. That would require the developement of a custom plugin to log the data of who clicked where etc.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 1 month ago |
| [](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334468) | [Troubleshooting Customers Email Order Notification](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334468 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.28 -- PHP version -- : 7 -- Error-message(debug-mod must be tuned on) -- : No Errors Hello, I'm getting reports that some of my customers are not getting their email order notifications after checkout. They have confirmed that the message is not in their spam folder as well. I have noticed that HikaShop has an area in the Admin, under Customers -> Email History. There I can confirm that there is no email history log for this customer. However I can confirm that there is an order for this customer under orders. In this scenario, it looks like to me for some reason the email failed to be triggered to send out to the customer. I received the admin email but the customer says they didn't get theirs. This does not happen all of the time. It seems to be random occurrences. I was wondering if I can assume that if the email history log doesn't show an email was sent here, then is it safe to assume something failed and the site didn't ever send that email? If this is the case, any ideas as to what may cause this? I'm using SMTP to send email from the website and I can confirm that there doesn't seem to be any record in the SMTP providers logs either. Any thoughts? I'd like to know if there is any where else I can try to look to uncover the issue before I assume that the message "sending" failed on the website and never was triggered to begin with after the purchase.") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 5 years 3 months ago, by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") [Last Post](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334471 "Hi, If you don't see anything in the log file but the logging is working, then it's normal that the history is empty. I would recommend to add a writeToLog before the line too. That way, if you see the log from that first call to writeToLog and not the ones after in your log file, it will confirm that it comes from a plugin implementing the onAfterOrderCreate trigger. However, in that case, it means you should normally have a Fatal error logged in your PHP log file which will indicate where the problem comes from and you should see a blank page at the end of the checkout instead of your thank you page. Also, supposing that we're in this case, what you can do is download all the folders/files under the "plugins" folder of your Joomla, and search on all the files for the text "function onAfterOrderCreate" (you can do so for example with notepad++: www.ybierling.com/en/blog-officeproducti...olersnotepadplusplus ). That will give you a list of potential culprits. Then, you can reproduct the issue, each time disabling one of the plugins in that list. Once you find the one that is causing the issue, you can open its main file, and in the function onAfterOrderCreate, you can add writeToLog calls to see where it stops. However, if we're not in this case (you don't have anything in the log even with the writeToLog call before the triggerEvent), then I'm not sure what's going on. Since you have the products added to the order, you must reach the line in the save function of order.php And thus there is no reason the first writeToLog before the triggerEvent call wouldn't be done.") 5 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:18 Views:1869 | [Last Post](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334471 "Hi, If you don't see anything in the log file but the logging is working, then it's normal that the history is empty. I would recommend to add a writeToLog before the line too. That way, if you see the log from that first call to writeToLog and not the ones after in your log file, it will confirm that it comes from a plugin implementing the onAfterOrderCreate trigger. However, in that case, it means you should normally have a Fatal error logged in your PHP log file which will indicate where the problem comes from and you should see a blank page at the end of the checkout instead of your thank you page. Also, supposing that we're in this case, what you can do is download all the folders/files under the "plugins" folder of your Joomla, and search on all the files for the text "function onAfterOrderCreate" (you can do so for example with notepad++: www.ybierling.com/en/blog-officeproducti...olersnotepadplusplus ). That will give you a list of potential culprits. Then, you can reproduct the issue, each time disabling one of the plugins in that list. Once you find the one that is causing the issue, you can open its main file, and in the function onAfterOrderCreate, you can add writeToLog calls to see where it stops. However, if we're not in this case (you don't have anything in the log even with the writeToLog call before the triggerEvent), then I'm not sure what's going on. Since you have the products added to the order, you must reach the line in the save function of order.php And thus there is no reason the first writeToLog before the triggerEvent call wouldn't be done.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 3 months ago |
| [](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334440) | [Troubleshooting Customers Email Order Notification](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334440 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.28 -- PHP version -- : 7 -- Error-message(debug-mod must be tuned on) -- : No Errors Hello, I'm getting reports that some of my customers are not getting their email order notifications after checkout. They have confirmed that the message is not in their spam folder as well. I have noticed that HikaShop has an area in the Admin, under Customers -> Email History. There I can confirm that there is no email history log for this customer. However I can confirm that there is an order for this customer under orders. In this scenario, it looks like to me for some reason the email failed to be triggered to send out to the customer. I received the admin email but the customer says they didn't get theirs. This does not happen all of the time. It seems to be random occurrences. I was wondering if I can assume that if the email history log doesn't show an email was sent here, then is it safe to assume something failed and the site didn't ever send that email? If this is the case, any ideas as to what may cause this? I'm using SMTP to send email from the website and I can confirm that there doesn't seem to be any record in the SMTP providers logs either. Any thoughts? I'd like to know if there is any where else I can try to look to uncover the issue before I assume that the message "sending" failed on the website and never was triggered to begin with after the purchase.") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 5 years 3 months ago, by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") [Last Post](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334471 "Hi, If you don't see anything in the log file but the logging is working, then it's normal that the history is empty. I would recommend to add a writeToLog before the line too. That way, if you see the log from that first call to writeToLog and not the ones after in your log file, it will confirm that it comes from a plugin implementing the onAfterOrderCreate trigger. However, in that case, it means you should normally have a Fatal error logged in your PHP log file which will indicate where the problem comes from and you should see a blank page at the end of the checkout instead of your thank you page. Also, supposing that we're in this case, what you can do is download all the folders/files under the "plugins" folder of your Joomla, and search on all the files for the text "function onAfterOrderCreate" (you can do so for example with notepad++: www.ybierling.com/en/blog-officeproducti...olersnotepadplusplus ). That will give you a list of potential culprits. Then, you can reproduct the issue, each time disabling one of the plugins in that list. Once you find the one that is causing the issue, you can open its main file, and in the function onAfterOrderCreate, you can add writeToLog calls to see where it stops. However, if we're not in this case (you don't have anything in the log even with the writeToLog call before the triggerEvent), then I'm not sure what's going on. Since you have the products added to the order, you must reach the line in the save function of order.php And thus there is no reason the first writeToLog before the triggerEvent call wouldn't be done.") 5 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:18 Views:1869 | [Last Post](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334471 "Hi, If you don't see anything in the log file but the logging is working, then it's normal that the history is empty. I would recommend to add a writeToLog before the line too. That way, if you see the log from that first call to writeToLog and not the ones after in your log file, it will confirm that it comes from a plugin implementing the onAfterOrderCreate trigger. However, in that case, it means you should normally have a Fatal error logged in your PHP log file which will indicate where the problem comes from and you should see a blank page at the end of the checkout instead of your thank you page. Also, supposing that we're in this case, what you can do is download all the folders/files under the "plugins" folder of your Joomla, and search on all the files for the text "function onAfterOrderCreate" (you can do so for example with notepad++: www.ybierling.com/en/blog-officeproducti...olersnotepadplusplus ). That will give you a list of potential culprits. Then, you can reproduct the issue, each time disabling one of the plugins in that list. Once you find the one that is causing the issue, you can open its main file, and in the function onAfterOrderCreate, you can add writeToLog calls to see where it stops. However, if we're not in this case (you don't have anything in the log even with the writeToLog call before the triggerEvent), then I'm not sure what's going on. Since you have the products added to the order, you must reach the line in the save function of order.php And thus there is no reason the first writeToLog before the triggerEvent call wouldn't be done.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 3 months ago |
| [](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334436) | [Troubleshooting Customers Email Order Notification](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334436 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.28 -- PHP version -- : 7 -- Error-message(debug-mod must be tuned on) -- : No Errors Hello, I'm getting reports that some of my customers are not getting their email order notifications after checkout. They have confirmed that the message is not in their spam folder as well. I have noticed that HikaShop has an area in the Admin, under Customers -> Email History. There I can confirm that there is no email history log for this customer. However I can confirm that there is an order for this customer under orders. In this scenario, it looks like to me for some reason the email failed to be triggered to send out to the customer. I received the admin email but the customer says they didn't get theirs. This does not happen all of the time. It seems to be random occurrences. I was wondering if I can assume that if the email history log doesn't show an email was sent here, then is it safe to assume something failed and the site didn't ever send that email? If this is the case, any ideas as to what may cause this? I'm using SMTP to send email from the website and I can confirm that there doesn't seem to be any record in the SMTP providers logs either. Any thoughts? I'd like to know if there is any where else I can try to look to uncover the issue before I assume that the message "sending" failed on the website and never was triggered to begin with after the purchase.") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 5 years 3 months ago, by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") [Last Post](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334471 "Hi, If you don't see anything in the log file but the logging is working, then it's normal that the history is empty. I would recommend to add a writeToLog before the line too. That way, if you see the log from that first call to writeToLog and not the ones after in your log file, it will confirm that it comes from a plugin implementing the onAfterOrderCreate trigger. However, in that case, it means you should normally have a Fatal error logged in your PHP log file which will indicate where the problem comes from and you should see a blank page at the end of the checkout instead of your thank you page. Also, supposing that we're in this case, what you can do is download all the folders/files under the "plugins" folder of your Joomla, and search on all the files for the text "function onAfterOrderCreate" (you can do so for example with notepad++: www.ybierling.com/en/blog-officeproducti...olersnotepadplusplus ). That will give you a list of potential culprits. Then, you can reproduct the issue, each time disabling one of the plugins in that list. Once you find the one that is causing the issue, you can open its main file, and in the function onAfterOrderCreate, you can add writeToLog calls to see where it stops. However, if we're not in this case (you don't have anything in the log even with the writeToLog call before the triggerEvent), then I'm not sure what's going on. Since you have the products added to the order, you must reach the line in the save function of order.php And thus there is no reason the first writeToLog before the triggerEvent call wouldn't be done.") 5 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:18 Views:1869 | [Last Post](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334471 "Hi, If you don't see anything in the log file but the logging is working, then it's normal that the history is empty. I would recommend to add a writeToLog before the line too. That way, if you see the log from that first call to writeToLog and not the ones after in your log file, it will confirm that it comes from a plugin implementing the onAfterOrderCreate trigger. However, in that case, it means you should normally have a Fatal error logged in your PHP log file which will indicate where the problem comes from and you should see a blank page at the end of the checkout instead of your thank you page. Also, supposing that we're in this case, what you can do is download all the folders/files under the "plugins" folder of your Joomla, and search on all the files for the text "function onAfterOrderCreate" (you can do so for example with notepad++: www.ybierling.com/en/blog-officeproducti...olersnotepadplusplus ). That will give you a list of potential culprits. Then, you can reproduct the issue, each time disabling one of the plugins in that list. Once you find the one that is causing the issue, you can open its main file, and in the function onAfterOrderCreate, you can add writeToLog calls to see where it stops. However, if we're not in this case (you don't have anything in the log even with the writeToLog call before the triggerEvent), then I'm not sure what's going on. Since you have the products added to the order, you must reach the line in the save function of order.php And thus there is no reason the first writeToLog before the triggerEvent call wouldn't be done.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 3 months ago |
| [](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334431) | [Troubleshooting Customers Email Order Notification](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334431 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.28 -- PHP version -- : 7 -- Error-message(debug-mod must be tuned on) -- : No Errors Hello, I'm getting reports that some of my customers are not getting their email order notifications after checkout. They have confirmed that the message is not in their spam folder as well. I have noticed that HikaShop has an area in the Admin, under Customers -> Email History. There I can confirm that there is no email history log for this customer. However I can confirm that there is an order for this customer under orders. In this scenario, it looks like to me for some reason the email failed to be triggered to send out to the customer. I received the admin email but the customer says they didn't get theirs. This does not happen all of the time. It seems to be random occurrences. I was wondering if I can assume that if the email history log doesn't show an email was sent here, then is it safe to assume something failed and the site didn't ever send that email? If this is the case, any ideas as to what may cause this? I'm using SMTP to send email from the website and I can confirm that there doesn't seem to be any record in the SMTP providers logs either. Any thoughts? I'd like to know if there is any where else I can try to look to uncover the issue before I assume that the message "sending" failed on the website and never was triggered to begin with after the purchase.") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 5 years 3 months ago, by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") [Last Post](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334471 "Hi, If you don't see anything in the log file but the logging is working, then it's normal that the history is empty. I would recommend to add a writeToLog before the line too. That way, if you see the log from that first call to writeToLog and not the ones after in your log file, it will confirm that it comes from a plugin implementing the onAfterOrderCreate trigger. However, in that case, it means you should normally have a Fatal error logged in your PHP log file which will indicate where the problem comes from and you should see a blank page at the end of the checkout instead of your thank you page. Also, supposing that we're in this case, what you can do is download all the folders/files under the "plugins" folder of your Joomla, and search on all the files for the text "function onAfterOrderCreate" (you can do so for example with notepad++: www.ybierling.com/en/blog-officeproducti...olersnotepadplusplus ). That will give you a list of potential culprits. Then, you can reproduct the issue, each time disabling one of the plugins in that list. Once you find the one that is causing the issue, you can open its main file, and in the function onAfterOrderCreate, you can add writeToLog calls to see where it stops. However, if we're not in this case (you don't have anything in the log even with the writeToLog call before the triggerEvent), then I'm not sure what's going on. Since you have the products added to the order, you must reach the line in the save function of order.php And thus there is no reason the first writeToLog before the triggerEvent call wouldn't be done.") 5 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:18 Views:1869 | [Last Post](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334471 "Hi, If you don't see anything in the log file but the logging is working, then it's normal that the history is empty. I would recommend to add a writeToLog before the line too. That way, if you see the log from that first call to writeToLog and not the ones after in your log file, it will confirm that it comes from a plugin implementing the onAfterOrderCreate trigger. However, in that case, it means you should normally have a Fatal error logged in your PHP log file which will indicate where the problem comes from and you should see a blank page at the end of the checkout instead of your thank you page. Also, supposing that we're in this case, what you can do is download all the folders/files under the "plugins" folder of your Joomla, and search on all the files for the text "function onAfterOrderCreate" (you can do so for example with notepad++: www.ybierling.com/en/blog-officeproducti...olersnotepadplusplus ). That will give you a list of potential culprits. Then, you can reproduct the issue, each time disabling one of the plugins in that list. Once you find the one that is causing the issue, you can open its main file, and in the function onAfterOrderCreate, you can add writeToLog calls to see where it stops. However, if we're not in this case (you don't have anything in the log even with the writeToLog call before the triggerEvent), then I'm not sure what's going on. Since you have the products added to the order, you must reach the line in the save function of order.php And thus there is no reason the first writeToLog before the triggerEvent call wouldn't be done.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 3 months ago |
| [](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334414) | [Troubleshooting Customers Email Order Notification](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334414 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.28 -- PHP version -- : 7 -- Error-message(debug-mod must be tuned on) -- : No Errors Hello, I'm getting reports that some of my customers are not getting their email order notifications after checkout. They have confirmed that the message is not in their spam folder as well. I have noticed that HikaShop has an area in the Admin, under Customers -> Email History. There I can confirm that there is no email history log for this customer. However I can confirm that there is an order for this customer under orders. In this scenario, it looks like to me for some reason the email failed to be triggered to send out to the customer. I received the admin email but the customer says they didn't get theirs. This does not happen all of the time. It seems to be random occurrences. I was wondering if I can assume that if the email history log doesn't show an email was sent here, then is it safe to assume something failed and the site didn't ever send that email? If this is the case, any ideas as to what may cause this? I'm using SMTP to send email from the website and I can confirm that there doesn't seem to be any record in the SMTP providers logs either. Any thoughts? I'd like to know if there is any where else I can try to look to uncover the issue before I assume that the message "sending" failed on the website and never was triggered to begin with after the purchase.") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 5 years 3 months ago, by [rjrsinc](/forum/user/45016-rjrsinc "View rjrsinc's Profile") [Last Post](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334471 "Hi, If you don't see anything in the log file but the logging is working, then it's normal that the history is empty. I would recommend to add a writeToLog before the line too. That way, if you see the log from that first call to writeToLog and not the ones after in your log file, it will confirm that it comes from a plugin implementing the onAfterOrderCreate trigger. However, in that case, it means you should normally have a Fatal error logged in your PHP log file which will indicate where the problem comes from and you should see a blank page at the end of the checkout instead of your thank you page. Also, supposing that we're in this case, what you can do is download all the folders/files under the "plugins" folder of your Joomla, and search on all the files for the text "function onAfterOrderCreate" (you can do so for example with notepad++: www.ybierling.com/en/blog-officeproducti...olersnotepadplusplus ). That will give you a list of potential culprits. Then, you can reproduct the issue, each time disabling one of the plugins in that list. Once you find the one that is causing the issue, you can open its main file, and in the function onAfterOrderCreate, you can add writeToLog calls to see where it stops. However, if we're not in this case (you don't have anything in the log even with the writeToLog call before the triggerEvent), then I'm not sure what's going on. Since you have the products added to the order, you must reach the line in the save function of order.php And thus there is no reason the first writeToLog before the triggerEvent call wouldn't be done.") 5 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:18 Views:1869 | [Last Post](/forum/33-customers/902928-troubleshooting-customers-email-order-notification#334471 "Hi, If you don't see anything in the log file but the logging is working, then it's normal that the history is empty. I would recommend to add a writeToLog before the line too. That way, if you see the log from that first call to writeToLog and not the ones after in your log file, it will confirm that it comes from a plugin implementing the onAfterOrderCreate trigger. However, in that case, it means you should normally have a Fatal error logged in your PHP log file which will indicate where the problem comes from and you should see a blank page at the end of the checkout instead of your thank you page. Also, supposing that we're in this case, what you can do is download all the folders/files under the "plugins" folder of your Joomla, and search on all the files for the text "function onAfterOrderCreate" (you can do so for example with notepad++: www.ybierling.com/en/blog-officeproducti...olersnotepadplusplus ). That will give you a list of potential culprits. Then, you can reproduct the issue, each time disabling one of the plugins in that list. Once you find the one that is causing the issue, you can open its main file, and in the function onAfterOrderCreate, you can add writeToLog calls to see where it stops. However, if we're not in this case (you don't have anything in the log even with the writeToLog call before the triggerEvent), then I'm not sure what's going on. Since you have the products added to the order, you must reach the line in the save function of order.php And thus there is no reason the first writeToLog before the triggerEvent call wouldn't be done.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 3 months ago |
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