[Skip to main content](#vessel-content) # Profile for OtenKing1 ## [![OtenKing1's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45848-otenking1 "View OtenKing1's Profile") **[ Offline](/forum/user/45848-otenking1)** - **User Type:** User - **Register Date:** 31 Oct 2016 - **Last login:** 5 years 6 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 00:29 - **Posts:** 26 - **Profile views:** 93 - **Thank you received:** 1 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # OtenKing1's recent posts (26 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325946) | [order email notifications after purchase](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325946 "-- url of the page with the problem -- : peak-performance.org.uk/index.php/en/store/public -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.7.4 -- PHP version -- : 7 -- Browser(s) name and version -- : chorme, firefox Hi guys, ive spent the last 6 hours going through your forums and trying different options, but have had now joy. when a customer buys a product we receive a paypal email but no hikashop email, neither does the customer. the joomla settings are right as im using breezing forms and we are receiving email through the website. i have filled in the email section in hikashop config and gone into email and checked everything is enabled. we are using office 356 to host our emails, have you come across any issues before with office 365. hope you can help david") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 9 years 3 weeks ago, by [BigDai](/forum/user/41003-bigdai "View BigDai's Profile") [Last Post](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325946 "Thanks for your response! I think the next thing to look at, might be the filtering you mentioned in the mail client. Before I switched to Office 365, I used Office 2010. In that situation, I did receive the emails in Outlook 2010 and in Gmail. With Office 365, I switched to Microsoft Exchange and had to change DNS etc. I have been on the phone with Microsoft helpdesk for 3 hours already and they have no clue either. Very frustrating.") 5 years 11 months ago by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") | Replies:10 Views:4152 | [Last Post](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325946 "Thanks for your response! I think the next thing to look at, might be the filtering you mentioned in the mail client. Before I switched to Office 365, I used Office 2010. In that situation, I did receive the emails in Outlook 2010 and in Gmail. With Office 365, I switched to Microsoft Exchange and had to change DNS etc. I have been on the phone with Microsoft helpdesk for 3 hours already and they have no clue either. Very frustrating.") by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") 5 years 11 months ago | | [](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325929) | [order email notifications after purchase](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325929 "-- url of the page with the problem -- : peak-performance.org.uk/index.php/en/store/public -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.7.4 -- PHP version -- : 7 -- Browser(s) name and version -- : chorme, firefox Hi guys, ive spent the last 6 hours going through your forums and trying different options, but have had now joy. when a customer buys a product we receive a paypal email but no hikashop email, neither does the customer. the joomla settings are right as im using breezing forms and we are receiving email through the website. i have filled in the email section in hikashop config and gone into email and checked everything is enabled. we are using office 356 to host our emails, have you come across any issues before with office 365. hope you can help david") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 9 years 3 weeks ago, by [BigDai](/forum/user/41003-bigdai "View BigDai's Profile") [Last Post](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325946 "Thanks for your response! I think the next thing to look at, might be the filtering you mentioned in the mail client. Before I switched to Office 365, I used Office 2010. In that situation, I did receive the emails in Outlook 2010 and in Gmail. With Office 365, I switched to Microsoft Exchange and had to change DNS etc. I have been on the phone with Microsoft helpdesk for 3 hours already and they have no clue either. Very frustrating.") 5 years 11 months ago by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") | Replies:10 Views:4152 | [Last Post](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325946 "Thanks for your response! I think the next thing to look at, might be the filtering you mentioned in the mail client. Before I switched to Office 365, I used Office 2010. In that situation, I did receive the emails in Outlook 2010 and in Gmail. With Office 365, I switched to Microsoft Exchange and had to change DNS etc. I have been on the phone with Microsoft helpdesk for 3 hours already and they have no clue either. Very frustrating.") by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") 5 years 11 months ago | | [](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325894) | [order email notifications after purchase](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325894 "-- url of the page with the problem -- : peak-performance.org.uk/index.php/en/store/public -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.7.4 -- PHP version -- : 7 -- Browser(s) name and version -- : chorme, firefox Hi guys, ive spent the last 6 hours going through your forums and trying different options, but have had now joy. when a customer buys a product we receive a paypal email but no hikashop email, neither does the customer. the joomla settings are right as im using breezing forms and we are receiving email through the website. i have filled in the email section in hikashop config and gone into email and checked everything is enabled. we are using office 356 to host our emails, have you come across any issues before with office 365. hope you can help david") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 9 years 3 weeks ago, by [BigDai](/forum/user/41003-bigdai "View BigDai's Profile") [Last Post](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325946 "Thanks for your response! I think the next thing to look at, might be the filtering you mentioned in the mail client. Before I switched to Office 365, I used Office 2010. In that situation, I did receive the emails in Outlook 2010 and in Gmail. With Office 365, I switched to Microsoft Exchange and had to change DNS etc. I have been on the phone with Microsoft helpdesk for 3 hours already and they have no clue either. Very frustrating.") 5 years 11 months ago by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") | Replies:10 Views:4152 | [Last Post](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325946 "Thanks for your response! I think the next thing to look at, might be the filtering you mentioned in the mail client. Before I switched to Office 365, I used Office 2010. In that situation, I did receive the emails in Outlook 2010 and in Gmail. With Office 365, I switched to Microsoft Exchange and had to change DNS etc. I have been on the phone with Microsoft helpdesk for 3 hours already and they have no clue either. Very frustrating.") by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") 5 years 11 months ago | | [](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325827) | [order email notifications after purchase](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325827 "-- url of the page with the problem -- : peak-performance.org.uk/index.php/en/store/public -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.7.4 -- PHP version -- : 7 -- Browser(s) name and version -- : chorme, firefox Hi guys, ive spent the last 6 hours going through your forums and trying different options, but have had now joy. when a customer buys a product we receive a paypal email but no hikashop email, neither does the customer. the joomla settings are right as im using breezing forms and we are receiving email through the website. i have filled in the email section in hikashop config and gone into email and checked everything is enabled. we are using office 356 to host our emails, have you come across any issues before with office 365. hope you can help david") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 9 years 3 weeks ago, by [BigDai](/forum/user/41003-bigdai "View BigDai's Profile") [Last Post](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325946 "Thanks for your response! I think the next thing to look at, might be the filtering you mentioned in the mail client. Before I switched to Office 365, I used Office 2010. In that situation, I did receive the emails in Outlook 2010 and in Gmail. With Office 365, I switched to Microsoft Exchange and had to change DNS etc. I have been on the phone with Microsoft helpdesk for 3 hours already and they have no clue either. Very frustrating.") 5 years 11 months ago by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") | Replies:10 Views:4152 | [Last Post](/forum/36-reports-statistics/892489-order-email-notifications-after-purchase#325946 "Thanks for your response! I think the next thing to look at, might be the filtering you mentioned in the mail client. Before I switched to Office 365, I used Office 2010. In that situation, I did receive the emails in Outlook 2010 and in Gmail. With Office 365, I switched to Microsoft Exchange and had to change DNS etc. I have been on the phone with Microsoft helpdesk for 3 hours already and they have no clue either. Very frustrating.") by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") 5 years 11 months ago | | [](/forum/35-orders-management/899068-order-mysteriously-dissapears-from-hikashop-backend#315066) | [Order mysteriously dissapears from HikaShop backend](/forum/35-orders-management/899068-order-mysteriously-dissapears-from-hikashop-backend#315066 "-- url of the page with the problem -- : www.paardenmestonderzoek.com/administrat...sk=latest&code=nl-NL -- HikaShop version -- : HikaShop Business 4.2.2 [1910211208] -- Joomla version -- : 3.9.14 Hi all, this morning I experienced a very unusual thing, that has never happend in my webshop in the last 4 years. -A customer places an order -Chooses to pay via our PSP -Completes the payment via the PSP -Order is confirmed -I receive a notification the order is placed and the payment is done So, I go to the back-end of the shop and check all the orders. This particular order is nowhere to be found. So, I check my PSP and see that the order was actually payed. As a test I place an order on my website and this works fine. Order shows up in the list of orders in the backend. But the strange thing is, the ID it gets, is identical to the ID of the order the customer placed this morning. And the order number my order got, was in logical order with the previous registered order. This should not be the case, because between my order and that order, this specific order was placed. I checked the Emailhistory of mails the webshop sent to customers. No mail to the customer was sent. So, an order was placed, but somehow it mysteriously dissapeared from the backend of my Hikashop. Anyone know what can cause this issue?") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 6 years 9 months ago, by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") [Last Post](/forum/35-orders-management/899068-order-mysteriously-dissapears-from-hikashop-backend#315072 "Hi, I see two potential cause: 1. The order was simply deleted. 2. You're using a payment method which validate the payment just before the order is created in the database. In that case, the payment plugin sends to the PSP the next order_id that will be affected once the order is created, validates the payment and let the system finish the creation of the order. However, if you have another plugin which triggers on the same "onBeforeOrderCreate" trigger after the payment plugin, then it's possible that the plugin would cancel the creation of the order for one reason or another even though the payment already happen. To avoid that, you want to configure the order of the payment plugin as the last one in the Joomla plugins manager so that your plugin is triggered last, just before the order is created and after all the other plugins have already been triggered.") 6 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:672 | [Last Post](/forum/35-orders-management/899068-order-mysteriously-dissapears-from-hikashop-backend#315072 "Hi, I see two potential cause: 1. The order was simply deleted. 2. You're using a payment method which validate the payment just before the order is created in the database. In that case, the payment plugin sends to the PSP the next order_id that will be affected once the order is created, validates the payment and let the system finish the creation of the order. However, if you have another plugin which triggers on the same "onBeforeOrderCreate" trigger after the payment plugin, then it's possible that the plugin would cancel the creation of the order for one reason or another even though the payment already happen. To avoid that, you want to configure the order of the payment plugin as the last one in the Joomla plugins manager so that your plugin is triggered last, just before the order is created and after all the other plugins have already been triggered.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 years 9 months ago | | [](/forum/25-install-update/898533-unable-to-change-save-or-update-language-file#312300) | [Unable to change, save or update language file](/forum/25-install-update/898533-unable-to-change-save-or-update-language-file#312300 "-- url of the page with the problem -- : www.paardenmestonderzoek.com/administrat...sk=latest&code=nl-NL -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.12 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : No error message Hi all, I am having a strange problem with my language file. I get the message there is a new language file and if I choose to get it from the server and click "save" Joomla/Hikashop appears to freeze up. Same thing happens when I just open the language file and click "save". It happens with the normal english language file, as well as with my personal dutch language file. Any ideas?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 years 3 weeks ago, by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") [Last Post](/forum/25-install-update/898533-unable-to-change-save-or-update-language-file#312298 "Hi, It's probably some security extension or apache module on your server blocking the saving because the files are too big. In such case, I would recommend to circumvent the problem by manually uploading them via FTP to the languages/en-GB/ and languages/nl-NL/ folders of your website") 7 years 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:2 Views:508 | [Last Post](/forum/25-install-update/898533-unable-to-change-save-or-update-language-file#312298 "Hi, It's probably some security extension or apache module on your server blocking the saving because the files are too big. In such case, I would recommend to circumvent the problem by manually uploading them via FTP to the languages/en-GB/ and languages/nl-NL/ folders of your website") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 3 weeks ago | | [](/forum/25-install-update/898533-unable-to-change-save-or-update-language-file#312295) | [Unable to change, save or update language file](/forum/25-install-update/898533-unable-to-change-save-or-update-language-file#312295 "-- url of the page with the problem -- : www.paardenmestonderzoek.com/administrat...sk=latest&code=nl-NL -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.12 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : No error message Hi all, I am having a strange problem with my language file. I get the message there is a new language file and if I choose to get it from the server and click "save" Joomla/Hikashop appears to freeze up. Same thing happens when I just open the language file and click "save". It happens with the normal english language file, as well as with my personal dutch language file. Any ideas?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 years 3 weeks ago, by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") [Last Post](/forum/25-install-update/898533-unable-to-change-save-or-update-language-file#312298 "Hi, It's probably some security extension or apache module on your server blocking the saving because the files are too big. In such case, I would recommend to circumvent the problem by manually uploading them via FTP to the languages/en-GB/ and languages/nl-NL/ folders of your website") 7 years 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:2 Views:508 | [Last Post](/forum/25-install-update/898533-unable-to-change-save-or-update-language-file#312298 "Hi, It's probably some security extension or apache module on your server blocking the saving because the files are too big. In such case, I would recommend to circumvent the problem by manually uploading them via FTP to the languages/en-GB/ and languages/nl-NL/ folders of your website") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 7 years 3 weeks ago | | [](/forum/26-product-category-display/896832-unable-to-select-number-of-products#303524) | [Unable to select number of products](/forum/26-product-category-display/896832-unable-to-select-number-of-products#303524 "-- url of the page with the problem -- : www.paardenmestonderzoek.com/paard/verzo...t/394-dazenweg-spray -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.2 -- Browser(s) name and version -- : Chrome71.0.3578.98 Hi there, Today I noticed a strange issue with some products in my Hikashop. The problem occurs when the product has variants, eg; 250ml or 500ml Now as soon as you open the product (*see link), of course the standard variant is selected. In this example it is the 500ml. If you do not change the variant, you can select the desired number of products through the dropdown menu. (Although I do see a strange placeholder appearing as well). If you change the variant to, for example, 50ml, you are unable to select the desired number of products, even though there is plenty of stock (in this example there are unlimited products available). If you change back to the standard variant, you can also no longer select the number of products for the standard variant. You can click all you want, it won't give a dropdown menu.") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 7 years 9 months ago, by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") [Last Post](/forum/26-product-category-display/896832-unable-to-select-number-of-products#303524 "Thanks! I had figured that out indeed, but I thought there might be an issue why the "use chosen library" setting didn't work. I changed it to another setting and I have no issues now.") 7 years 9 months ago by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") | Replies:2 Views:607 | [Last Post](/forum/26-product-category-display/896832-unable-to-select-number-of-products#303524 "Thanks! I had figured that out indeed, but I thought there might be an issue why the "use chosen library" setting didn't work. I changed it to another setting and I have no issues now.") by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") 7 years 9 months ago | | [](/forum/26-product-category-display/896832-unable-to-select-number-of-products#303424) | [Unable to select number of products](/forum/26-product-category-display/896832-unable-to-select-number-of-products#303424 "-- url of the page with the problem -- : www.paardenmestonderzoek.com/paard/verzo...t/394-dazenweg-spray -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.2 -- Browser(s) name and version -- : Chrome71.0.3578.98 Hi there, Today I noticed a strange issue with some products in my Hikashop. The problem occurs when the product has variants, eg; 250ml or 500ml Now as soon as you open the product (*see link), of course the standard variant is selected. In this example it is the 500ml. If you do not change the variant, you can select the desired number of products through the dropdown menu. (Although I do see a strange placeholder appearing as well). If you change the variant to, for example, 50ml, you are unable to select the desired number of products, even though there is plenty of stock (in this example there are unlimited products available). If you change back to the standard variant, you can also no longer select the number of products for the standard variant. You can click all you want, it won't give a dropdown menu.") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 7 years 9 months ago, by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") [Last Post](/forum/26-product-category-display/896832-unable-to-select-number-of-products#303524 "Thanks! I had figured that out indeed, but I thought there might be an issue why the "use chosen library" setting didn't work. I changed it to another setting and I have no issues now.") 7 years 9 months ago by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") | Replies:2 Views:607 | [Last Post](/forum/26-product-category-display/896832-unable-to-select-number-of-products#303524 "Thanks! I had figured that out indeed, but I thought there might be an issue why the "use chosen library" setting didn't work. I changed it to another setting and I have no issues now.") by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") 7 years 9 months ago | | [](/forum/32-content-creation/896799-product-options-available-for-certain-countries-only#303423) | [Product options available for certain countries only](/forum/32-content-creation/896799-product-options-available-for-certain-countries-only#303423 "Hi there. I would like to know if it is possible to make productoptions (or products) only available for certain countries. Or better yet, to exclude countries from seeing products of productoptions.") Category: [Content Creation](/forum/32-content-creation "If you want to know more about the different options of the product and category creation.") Topic started 7 years 9 months ago, by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") [Last Post](/forum/32-content-creation/896799-product-options-available-for-certain-countries-only#303423 "Hi, thanks a lot. It's clear to me.") 7 years 9 months ago by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") | Replies:2 Views:1616 | [Last Post](/forum/32-content-creation/896799-product-options-available-for-certain-countries-only#303423 "Hi, thanks a lot. It's clear to me.") by [OtenKing1](/forum/user/45848-otenking1 "View OtenKing1's Profile") 7 years 9 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.084 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)