[Skip to main content](#vessel-content) # Profile for transmetra ## [![transmetra's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46631-transmetra "View transmetra's Profile") **[ Offline](/forum/user/46631-transmetra)** - **User Type:** User - **Register Date:** 19 Dec 2016 - **Last login:** 3 months 2 weeks ago - **Time Zone:** UTC +0:00 - **Local Time:** 07:18 - **Posts:** 20 - **Profile views:** 210 - **Gender:** Unknown - **Birthdate:** Unknown - **Medals:** Hikashop Business - Posts # transmetra's recent posts (20 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/25-install-update/910710-after-update-to-6-5-2-all-thumbnail-images-have-wrong-size#372802) | [After update to 6.5.2 all thumbnail images have wrong size](/forum/25-install-update/910710-after-update-to-6-5-2-all-thumbnail-images-have-wrong-size#372802 "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.3.31 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : none Hello After the update to 6.5.2 on product detail page all image have the size of 100x30px instead of 100x100px. I did check the settings in the main setting > images but there still 100x100 is set. How can I fix this? Thanks. Best regards Patrick") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") [Last Post](/forum/25-install-update/910710-after-update-to-6-5-2-all-thumbnail-images-have-wrong-size#372816 "Hi, I've made a patch which will help with this. Download again the install package on our website and install it on yours in order to get it.") 3 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:273 | [Last Post](/forum/25-install-update/910710-after-update-to-6-5-2-all-thumbnail-images-have-wrong-size#372816 "Hi, I've made a patch which will help with this. Download again the install package on our website and install it on yours in order to get it.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 months 2 weeks ago | | [](/forum/25-install-update/910700-after-update-6-5-2-all-images-are-missing#372757) | [After update 6.5.2 all images are missing](/forum/25-install-update/910700-after-update-6-5-2-all-images-are-missing#372757 "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.4.7 -- PHP version -- : 8.3.31 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : No error message Hi After updating to Hikashop 6.5.2 all images are not visible anymore. Can you please provide a solution? Thanks. Regards Patrick") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 months 2 weeks ago, by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") [Last Post](/forum/25-install-update/910700-after-update-6-5-2-all-images-are-missing#372774 "Just did the update again, seams AVIF is off by default. I can see the images now, even after enabling AVIF. I don't get it, but it works.") 3 months 2 weeks ago by [Robby](/forum/user/33621-robby "View Robby's Profile") | Replies:3 Views:284 | [Last Post](/forum/25-install-update/910700-after-update-6-5-2-all-images-are-missing#372774 "Just did the update again, seams AVIF is off by default. I can see the images now, even after enabling AVIF. I don't get it, but it works.") by [Robby](/forum/user/33621-robby "View Robby's Profile") 3 months 2 weeks ago | | [](/forum/26-product-category-display/905519-opening-a-sub-category-redirects-wrongly-to-another-sub-category#347416) | [Opening a sub category redirects wrongly to another sub category](/forum/26-product-category-display/905519-opening-a-sub-category-redirects-wrongly-to-another-sub-category#347416 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.5 -- PHP version -- : 7.4 -- Browser(s) name and version -- : any -- Error-message(debug-mod must be tuned on) -- : none Hi In my shop there are some subcategories not accessible. If I try to open them, Hikashop "jumps" to another category. Example: On road > SUV > > BMW ==> I open this Off road > Cars > > BMW ==> I get redirected to here Please open the link I have provided and there open "Mobil". You will notice you will get redirected to another category called "Mobil". This issue happens since Joomla 4. Before with J3 there was no such issue. Can you please have a look at it? Thanks. Patrick") Category: [Product & Category Display](/forum/26-product-category-display "Questions about product and category display. You can't find how to make Hikashop looks incredible? The answer is here!") Topic started 3 years 10 months ago, by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") [Last Post](/forum/26-product-category-display/905519-opening-a-sub-category-redirects-wrongly-to-another-sub-category#347417 "Hi, I don't think it's linked to the migration to Joomla 4. The issue is due to two things: - You've entered the same "alias" in each "Mobil" category. Edit them and make sure the alias is unique and it should avoid the problem. - Even with the same alias, as long as the "remove product and category ids from URLs" setting is turned off in the HikaShop configuration, it won't be a problem as the system will add the id of the categories in the URL and rely on that id instead of the alias. This setting is turned on on your website and thus HikaShop can only rely on the alias in the URL. And if it's the same, then HikaShop doesn't know which category to use and defaults to the first one it finds with the alias from the URL.") 3 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:595 | [Last Post](/forum/26-product-category-display/905519-opening-a-sub-category-redirects-wrongly-to-another-sub-category#347417 "Hi, I don't think it's linked to the migration to Joomla 4. The issue is due to two things: - You've entered the same "alias" in each "Mobil" category. Edit them and make sure the alias is unique and it should avoid the problem. - Even with the same alias, as long as the "remove product and category ids from URLs" setting is turned off in the HikaShop configuration, it won't be a problem as the system will add the id of the categories in the URL and rely on that id instead of the alias. This setting is turned on on your website and thus HikaShop can only rely on the alias in the URL. And if it's the same, then HikaShop doesn't know which category to use and defaults to the first one it finds with the alias from the URL.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 years 10 months ago | | [](/forum/35-orders-management/898951-sender-information-in-emails-neglected#322403) | [Sender information in emails neglected](/forum/35-orders-management/898951-sender-information-in-emails-neglected#322403 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 7.3.13 -- Browser(s) name and version -- : all browsers -- Error-message(debug-mod must be tuned on) -- : no error message Hi, I want the e-mail "A contact request has been made" to go to another email-address then the other mails ( like order notification etc). Therefor I filled the "Sender information" with different "From Name" and "From Address", but the contact request is still going tot the default e-mail address Is this the right place to modify the e-mail address or do I need to do something else? Thanks, Peter") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 6 years 10 months ago, by [sandvalley2019](/forum/user/58125-sandvalley2019 "View sandvalley2019's Profile") [Last Post](/forum/35-orders-management/898951-sender-information-in-emails-neglected#322406 "Hi, There is no To because for most emails, you don't want one. For example, the order status notification is sent to the customer so the To has to be set dynamically by HikaShop and you don't want the shop owner to set something for it. Now I agree that it would be better to have a setting for that email's To somewhere. In the mean time, the solution I gave before is still the one I would recommend.") 6 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:1079 | [Last Post](/forum/35-orders-management/898951-sender-information-in-emails-neglected#322406 "Hi, There is no To because for most emails, you don't want one. For example, the order status notification is sent to the customer so the To has to be set dynamically by HikaShop and you don't want the shop owner to set something for it. Now I agree that it would be better to have a setting for that email's To somewhere. In the mean time, the solution I gave before is still the one I would recommend.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 years 3 months ago | | [](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307738) | [Hikashop contact form not working after update to 4.1.0](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307738 "-- url of the page with the problem -- : www.transmetra.ch/product/contact/cid-779 -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.8 -- PHP version -- : 7.2 Hi After Update to 4.1.0 the contact form "ask a question" is not working anymore. I can fill in all fields and hit the submit button. But the form does not get submitted. Just the spinner is shown all the time. How to solve this? Thanks! Regards") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 years 4 months ago, by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") [Last Post](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307738 "Hi Thanks a lot for pointing this out. The pre-owner did this change but he didn't tell me :( Thanks a lot for your help!") 7 years 4 months ago by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") | Replies:4 Views:829 | [Last Post](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307738 "Hi Thanks a lot for pointing this out. The pre-owner did this change but he didn't tell me :( Thanks a lot for your help!") by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") 7 years 4 months ago | | [](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307727) | [Hikashop contact form not working after update to 4.1.0](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307727 "-- url of the page with the problem -- : www.transmetra.ch/product/contact/cid-779 -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.8 -- PHP version -- : 7.2 Hi After Update to 4.1.0 the contact form "ask a question" is not working anymore. I can fill in all fields and hit the submit button. But the form does not get submitted. Just the spinner is shown all the time. How to solve this? Thanks! Regards") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 years 4 months ago, by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") [Last Post](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307738 "Hi Thanks a lot for pointing this out. The pre-owner did this change but he didn't tell me :( Thanks a lot for your help!") 7 years 4 months ago by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") | Replies:4 Views:829 | [Last Post](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307738 "Hi Thanks a lot for pointing this out. The pre-owner did this change but he didn't tell me :( Thanks a lot for your help!") by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") 7 years 4 months ago | | [](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307706) | [Hikashop contact form not working after update to 4.1.0](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307706 "-- url of the page with the problem -- : www.transmetra.ch/product/contact/cid-779 -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.8 -- PHP version -- : 7.2 Hi After Update to 4.1.0 the contact form "ask a question" is not working anymore. I can fill in all fields and hit the submit button. But the form does not get submitted. Just the spinner is shown all the time. How to solve this? Thanks! Regards") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 7 years 4 months ago, by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") [Last Post](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307738 "Hi Thanks a lot for pointing this out. The pre-owner did this change but he didn't tell me :( Thanks a lot for your help!") 7 years 4 months ago by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") | Replies:4 Views:829 | [Last Post](/forum/25-install-update/897690-hikashop-contact-form-not-working-after-update-to-4-1-0#307738 "Hi Thanks a lot for pointing this out. The pre-owner did this change but he didn't tell me :( Thanks a lot for your help!") by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") 7 years 4 months ago | | [](/forum/30-integrations/895935-app-works-with-android-but-not-ios#299347) | [App works with Android but not iOS](/forum/30-integrations/895935-app-works-with-android-but-not-ios#299347 "-- url of the page with the problem -- : kuenzli-schuhe.ch/en/shop-en/kstyleshop-.../category_pathway-17 -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.13 -- PHP version -- : 7.1.22 Hi On the product detail page in the link above, you can see an additional part with the Name "FootFact" and next to it the links to their apps which can help in the process of buying a pair of shoes. The process with the app involved works correctly, including activating and completing the purchasing process. With the App installed on an iOS device, it works up to the point where the client has to buy, then nothing. It's been tested thoroughly by the developers - to whom I'll send the link to this entry - the conclusion is that something in (presumably) the final "Go" button? I am unable to provide more detail myself, as I do not own any iOS devices. I'd be very grateful if you could take a look and see whatever might be causing this hiccup. My role SuperAdmin of the site and I built the site (with your help, I may add). So thanks in advance for any help you can offer. Best regards David") Category: [Integrations](/forum/30-integrations "Informations on all the different integrations available for Hikashop") Topic started 8 years 4 weeks ago, by [iamalive](/forum/user/4244-iamalive "View iamalive's Profile") [Last Post](/forum/30-integrations/895935-app-works-with-android-but-not-ios#301067 "Hi Nicholas Tiresome, tiresome. The developers have no interest and the client insists on going live. So I have done that, using the method that the developer choose, of using overrides of the two views. OK - so be it! I do want to thank you for your efforts and apologise for wasting your time, but that was out of my control. Best regards David") 7 years 11 months ago by [iamalive](/forum/user/4244-iamalive "View iamalive's Profile") | Replies:15 Views:1550 | [Last Post](/forum/30-integrations/895935-app-works-with-android-but-not-ios#301067 "Hi Nicholas Tiresome, tiresome. The developers have no interest and the client insists on going live. So I have done that, using the method that the developer choose, of using overrides of the two views. OK - so be it! I do want to thank you for your efforts and apologise for wasting your time, but that was out of my control. Best regards David") by [iamalive](/forum/user/4244-iamalive "View iamalive's Profile") 7 years 11 months ago | | [](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292955) | [No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292955 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 years 5 months ago, by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") [Last Post](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292955 "Hi again, Nicolas OK - that means I can solve it. As always, thanks to the support team - It's why I recommend hikashop. Best regards David") 8 years 5 months ago by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") | Replies:11 Views:961 | [Last Post](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292955 "Hi again, Nicolas OK - that means I can solve it. As always, thanks to the support team - It's why I recommend hikashop. Best regards David") by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") 8 years 5 months ago | | [](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292919) | [No Thank you message when sending the contact form](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292919 "-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139 -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.7 -- PHP version -- : 7.0.30 Hi I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page. Where should I look? Best regards David") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 8 years 5 months ago, by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") [Last Post](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292955 "Hi again, Nicolas OK - that means I can solve it. As always, thanks to the support team - It's why I recommend hikashop. Best regards David") 8 years 5 months ago by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") | Replies:11 Views:961 | [Last Post](/forum/25-install-update/894705-no-thank-you-message-when-sending-the-contact-form#292955 "Hi again, Nicolas OK - that means I can solve it. As always, thanks to the support team - It's why I recommend hikashop. Best regards David") by [transmetra](/forum/user/46631-transmetra "View transmetra's Profile") 8 years 5 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.061 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)