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# Profile for admin@sepim.gr
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- **User Type:** User
- **Register Date:** 17 Feb 2017
- **Last login:** 1 month 3 weeks ago
- **Time Zone:** UTC +0:00
- **Local Time:** 08:03
- **Posts:** 13
- **Profile views:** 192
- **Thank you received:** 1
- **Gender:** Unknown
- **Birthdate:** Unknown
- **Medals:** Hikaserial Subscription Hikashop Business
- Posts
# admin@sepim.gr's recent posts (13 messages )
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| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/25-install-update/910811-auto-switch-subscriber-to-different-plan-group-on-renewal-hikasubscription#373380) | [Auto-switch subscriber to different Plan/Group on renewal (HikaSubscription](/forum/25-install-update/910811-auto-switch-subscriber-to-different-plan-group-on-renewal-hikasubscription#373380 "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 6.1.3 -- PHP version -- : 8.4.25 Hello, We use HikaShop (latest version, 6.5.2) + HikaSerial/HikaSubscription (latest version, 6.1.1) for a magazine subscription business, and we have a workflow question about automating something we currently do manually. Our setup: - Product A ("New customer"): sold to first-time subscribers. It creates a subscription (Plan A) and, via the Group Subscriber action, puts the customer in Group A. Group A gives access to 1 year of magazine issues (current year only). - Product B ("Renewal"): when an existing customer renews, we currently manually move them to a different subscription setup: we assign Product B, which is meant to link them to Group B instead. Group B gives access to 2 years of issues (current year + previous year). Right now, every time a Product A customer renews, a staff member manually switches them over to the Group B / Plan B setup so they get 2-year access. We would like this to happen automatically, without manual intervention, the first time (or every time) a Product A subscription is renewed. Questions: 1. Is there a native way, using the Plan relation types (Creation / Creation then Renewal / Renewal or Creation / Renewal) and the Group Subscriber plugin, to have a renewal product point to a different Plan/Group than the one used at initial creation? From the documentation, it looks like a subscription stays tied to the Plan it was created with, so a "Renewal" product would only extend that same Plan rather than switch it. 2. If this isn't natively supported, is there a documented plugin trigger/hook we could use to build a small custom plugin that detects "this order is a renewal of an existing subscription" and then automatically changes the customer's group / re-associates the subscription with a different Plan? We noticed hooks like getSubscriptionsRenewals in the changelog — would that (or another trigger) be the right place to act on this? We have a local test environment (WAMP server) where we can safely try out any suggested configuration or custom plugin before applying it to our live site. Any guidance on the best approach (native configuration vs. custom plugin, and which hook to use) would be very helpful. Thank you!") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 month 3 weeks ago, by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") [Last Post](/forum/25-install-update/910811-auto-switch-subscriber-to-different-plan-group-on-renewal-hikasubscription#373380 "Hi, Thank you very much for your help; I really appreciate it!") 1 month 3 weeks ago by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") | Replies:4 Views:311 | [Last Post](/forum/25-install-update/910811-auto-switch-subscriber-to-different-plan-group-on-renewal-hikasubscription#373380 "Hi, Thank you very much for your help; I really appreciate it!") by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") 1 month 3 weeks ago |
| [](/forum/25-install-update/910811-auto-switch-subscriber-to-different-plan-group-on-renewal-hikasubscription#373352) | [Auto-switch subscriber to different Plan/Group on renewal (HikaSubscription](/forum/25-install-update/910811-auto-switch-subscriber-to-different-plan-group-on-renewal-hikasubscription#373352 "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 6.1.3 -- PHP version -- : 8.4.25 Hello, We use HikaShop (latest version, 6.5.2) + HikaSerial/HikaSubscription (latest version, 6.1.1) for a magazine subscription business, and we have a workflow question about automating something we currently do manually. Our setup: - Product A ("New customer"): sold to first-time subscribers. It creates a subscription (Plan A) and, via the Group Subscriber action, puts the customer in Group A. Group A gives access to 1 year of magazine issues (current year only). - Product B ("Renewal"): when an existing customer renews, we currently manually move them to a different subscription setup: we assign Product B, which is meant to link them to Group B instead. Group B gives access to 2 years of issues (current year + previous year). Right now, every time a Product A customer renews, a staff member manually switches them over to the Group B / Plan B setup so they get 2-year access. We would like this to happen automatically, without manual intervention, the first time (or every time) a Product A subscription is renewed. Questions: 1. Is there a native way, using the Plan relation types (Creation / Creation then Renewal / Renewal or Creation / Renewal) and the Group Subscriber plugin, to have a renewal product point to a different Plan/Group than the one used at initial creation? From the documentation, it looks like a subscription stays tied to the Plan it was created with, so a "Renewal" product would only extend that same Plan rather than switch it. 2. If this isn't natively supported, is there a documented plugin trigger/hook we could use to build a small custom plugin that detects "this order is a renewal of an existing subscription" and then automatically changes the customer's group / re-associates the subscription with a different Plan? We noticed hooks like getSubscriptionsRenewals in the changelog — would that (or another trigger) be the right place to act on this? We have a local test environment (WAMP server) where we can safely try out any suggested configuration or custom plugin before applying it to our live site. Any guidance on the best approach (native configuration vs. custom plugin, and which hook to use) would be very helpful. Thank you!") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 month 3 weeks ago, by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") [Last Post](/forum/25-install-update/910811-auto-switch-subscriber-to-different-plan-group-on-renewal-hikasubscription#373380 "Hi, Thank you very much for your help; I really appreciate it!") 1 month 3 weeks ago by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") | Replies:4 Views:311 | [Last Post](/forum/25-install-update/910811-auto-switch-subscriber-to-different-plan-group-on-renewal-hikasubscription#373380 "Hi, Thank you very much for your help; I really appreciate it!") by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") 1 month 3 weeks ago |
| [](/forum/25-install-update/910811-auto-switch-subscriber-to-different-plan-group-on-renewal-hikasubscription#373335) | [Auto-switch subscriber to different Plan/Group on renewal (HikaSubscription](/forum/25-install-update/910811-auto-switch-subscriber-to-different-plan-group-on-renewal-hikasubscription#373335 "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 6.1.3 -- PHP version -- : 8.4.25 Hello, We use HikaShop (latest version, 6.5.2) + HikaSerial/HikaSubscription (latest version, 6.1.1) for a magazine subscription business, and we have a workflow question about automating something we currently do manually. Our setup: - Product A ("New customer"): sold to first-time subscribers. It creates a subscription (Plan A) and, via the Group Subscriber action, puts the customer in Group A. Group A gives access to 1 year of magazine issues (current year only). - Product B ("Renewal"): when an existing customer renews, we currently manually move them to a different subscription setup: we assign Product B, which is meant to link them to Group B instead. Group B gives access to 2 years of issues (current year + previous year). Right now, every time a Product A customer renews, a staff member manually switches them over to the Group B / Plan B setup so they get 2-year access. We would like this to happen automatically, without manual intervention, the first time (or every time) a Product A subscription is renewed. Questions: 1. Is there a native way, using the Plan relation types (Creation / Creation then Renewal / Renewal or Creation / Renewal) and the Group Subscriber plugin, to have a renewal product point to a different Plan/Group than the one used at initial creation? From the documentation, it looks like a subscription stays tied to the Plan it was created with, so a "Renewal" product would only extend that same Plan rather than switch it. 2. If this isn't natively supported, is there a documented plugin trigger/hook we could use to build a small custom plugin that detects "this order is a renewal of an existing subscription" and then automatically changes the customer's group / re-associates the subscription with a different Plan? We noticed hooks like getSubscriptionsRenewals in the changelog — would that (or another trigger) be the right place to act on this? We have a local test environment (WAMP server) where we can safely try out any suggested configuration or custom plugin before applying it to our live site. Any guidance on the best approach (native configuration vs. custom plugin, and which hook to use) would be very helpful. Thank you!") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 month 3 weeks ago, by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") [Last Post](/forum/25-install-update/910811-auto-switch-subscriber-to-different-plan-group-on-renewal-hikasubscription#373380 "Hi, Thank you very much for your help; I really appreciate it!") 1 month 3 weeks ago by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") | Replies:4 Views:311 | [Last Post](/forum/25-install-update/910811-auto-switch-subscriber-to-different-plan-group-on-renewal-hikasubscription#373380 "Hi, Thank you very much for your help; I really appreciate it!") by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") 1 month 3 weeks ago |
| [](/forum/27-checkout/902586-updating-cart-and-checkout-errors-checkout-submitblock-tmpl-raw-500#332637) | [Updating cart and Checkout errors (checkout/submitblock/tmpl-raw 500)](/forum/27-checkout/902586-updating-cart-and-checkout-errors-checkout-submitblock-tmpl-raw-500#332637 "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3.28 -- Browser(s) name and version -- : Google Chrome 90.0.4430.212 Dear support team, After our last update, when I update the product quantity in the cart, or when i change the payment method during the checkout, I get the following error: -- In the FrontEnd: Class 'JSNPagebuilderHelpersElements' not found -- In the Console: POST www.pim.gr/kalathi/checkout/submitblock/tmpl-raw 500 (hikashop.js?v=442:217) xRequest @ hikashop.js?v=442:217 submitBlock @ checkout.js:108 window.checkout.submitCart @ kalathi:902 onclick @ kalathi:859 I have tried disabling some plugins, changing a lot of settings in the chekout process, but the problem remains. Could you please help?") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 5 years 5 months ago, by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") [Last Post](/forum/27-checkout/902586-updating-cart-and-checkout-errors-checkout-submitblock-tmpl-raw-500#332653 "Hi, That looks like a bug of the some elements of your JSN page builder. If you're using an old version of it, you should probably update it. If you're using the latest version already, then you'll have to contact the support of JSN so that they can look into it. Also, I would recommend to try again with the "debug mode" setting of the Joomla configuration activated. That should display more information about the error message like the file path and the line number where the problem appears. That will help the developers understand what is missing where.") 5 years 5 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:620 | [Last Post](/forum/27-checkout/902586-updating-cart-and-checkout-errors-checkout-submitblock-tmpl-raw-500#332653 "Hi, That looks like a bug of the some elements of your JSN page builder. If you're using an old version of it, you should probably update it. If you're using the latest version already, then you'll have to contact the support of JSN so that they can look into it. Also, I would recommend to try again with the "debug mode" setting of the Joomla configuration activated. That should display more information about the error message like the file path and the line number where the problem appears. That will help the developers understand what is missing where.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 5 months ago |
| [](/forum/58-hikasubscription/893622-hika-subscription-language-string#286863) | [Hika subscription language string](/forum/58-hikasubscription/893622-hika-subscription-language-string#286863 "-- url of the page with the problem -- : www.pim.gr -- HikaShop version -- : 3.2.2 -- HikaSerial version -- : 2.0.2 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0.22 -- Browser(s) name and version -- : firefox Hi,we have updated from hikaserial to hikasubscription but all the text in the hikasubscription doesnt have a english "translation" or in greek.When we enter at the option for subscroptions we have labels like SUBSCRIPTION_DATA SUBSCRIPTION_PLAN SUBSCRIPTION_START SUBSCRIPTION_END SUBSCRIPTION_STATUS instead of normal text.This is only for the subscription part.When i look at the language file there is no string to translate for example SUBSCRIPTION_DATA. Is there a language file that has also the hika_subscription string?") Category: [HikaSubscription](/forum/58-hikasubscription) Topic started 8 years 9 months ago, by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") [Last Post](/forum/58-hikasubscription/893622-hika-subscription-language-string#286863 "Hi jerome,problem solved.For some reason the en_GB.com_hikaserial.ini was stuck in 1.10.4 and didnt update even when we updated the from hika serial to hikasubscription.I had 1.10.4 and uploaded by...") 8 years 9 months ago by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") | Replies:2 Views:3097 | [Last Post](/forum/58-hikasubscription/893622-hika-subscription-language-string#286863 "Hi jerome,problem solved.For some reason the en_GB.com_hikaserial.ini was stuck in 1.10.4 and didnt update even when we updated the from hika serial to hikasubscription.I had 1.10.4 and uploaded by...") by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") 8 years 9 months ago |
| [](/forum/58-hikasubscription/893622-hika-subscription-language-string#286793) | [Hika subscription language string](/forum/58-hikasubscription/893622-hika-subscription-language-string#286793 "-- url of the page with the problem -- : www.pim.gr -- HikaShop version -- : 3.2.2 -- HikaSerial version -- : 2.0.2 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0.22 -- Browser(s) name and version -- : firefox Hi,we have updated from hikaserial to hikasubscription but all the text in the hikasubscription doesnt have a english "translation" or in greek.When we enter at the option for subscroptions we have labels like SUBSCRIPTION_DATA SUBSCRIPTION_PLAN SUBSCRIPTION_START SUBSCRIPTION_END SUBSCRIPTION_STATUS instead of normal text.This is only for the subscription part.When i look at the language file there is no string to translate for example SUBSCRIPTION_DATA. Is there a language file that has also the hika_subscription string?") Category: [HikaSubscription](/forum/58-hikasubscription) Topic started 8 years 9 months ago, by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") [Last Post](/forum/58-hikasubscription/893622-hika-subscription-language-string#286863 "Hi jerome,problem solved.For some reason the en_GB.com_hikaserial.ini was stuck in 1.10.4 and didnt update even when we updated the from hika serial to hikasubscription.I had 1.10.4 and uploaded by...") 8 years 9 months ago by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") | Replies:2 Views:3097 | [Last Post](/forum/58-hikasubscription/893622-hika-subscription-language-string#286863 "Hi jerome,problem solved.For some reason the en_GB.com_hikaserial.ini was stuck in 1.10.4 and didnt update even when we updated the from hika serial to hikasubscription.I had 1.10.4 and uploaded by...") by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") 8 years 9 months ago |
| [](/forum/14-hikaserial/890399-hikaserials-doenst-show-the-serials-in-customers-control-panel-in-serial-list#270467) | [Hikaserials doenst show the serials in customers control panel in serial list](/forum/14-hikaserial/890399-hikaserials-doenst-show-the-serials-in-customers-control-panel-in-serial-list#270467 "-- HikaShop version -- : 3.0.1 -- HikaSerial version -- : 1.10.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.5.9-1ubuntu4.21 Hikaserials doenst show the serials in customers control panel in serial list.When you go at the order tab in control panel then you can see your order and if you click on order number you can see the order and the serial at the bottom of the page.If you go in the serals tab of control panel no order or serial is dispalyed.") Category: [HikaSerial](/forum/14-hikaserial "A Joomla! component for HikaShop which add new features around serials/licences and unique content assignation.") Topic started 9 years 5 months ago, by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") [Last Post](/forum/14-hikaserial/890399-hikaserials-doenst-show-the-serials-in-customers-control-panel-in-serial-list#270467 "Thanks Jerome this sollution has fixed the problem.Now all is displaying right.Thank you again.") 9 years 5 months ago by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") | Replies:2 Views:1740 | [Last Post](/forum/14-hikaserial/890399-hikaserials-doenst-show-the-serials-in-customers-control-panel-in-serial-list#270467 "Thanks Jerome this sollution has fixed the problem.Now all is displaying right.Thank you again.") by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") 9 years 5 months ago |
| [](/forum/14-hikaserial/890399-hikaserials-doenst-show-the-serials-in-customers-control-panel-in-serial-list#270334) | [Hikaserials doenst show the serials in customers control panel in serial list](/forum/14-hikaserial/890399-hikaserials-doenst-show-the-serials-in-customers-control-panel-in-serial-list#270334 "-- HikaShop version -- : 3.0.1 -- HikaSerial version -- : 1.10.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.5.9-1ubuntu4.21 Hikaserials doenst show the serials in customers control panel in serial list.When you go at the order tab in control panel then you can see your order and if you click on order number you can see the order and the serial at the bottom of the page.If you go in the serals tab of control panel no order or serial is dispalyed.") Category: [HikaSerial](/forum/14-hikaserial "A Joomla! component for HikaShop which add new features around serials/licences and unique content assignation.") Topic started 9 years 5 months ago, by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") [Last Post](/forum/14-hikaserial/890399-hikaserials-doenst-show-the-serials-in-customers-control-panel-in-serial-list#270467 "Thanks Jerome this sollution has fixed the problem.Now all is displaying right.Thank you again.") 9 years 5 months ago by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") | Replies:2 Views:1740 | [Last Post](/forum/14-hikaserial/890399-hikaserials-doenst-show-the-serials-in-customers-control-panel-in-serial-list#270467 "Thanks Jerome this sollution has fixed the problem.Now all is displaying right.Thank you again.") by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") 9 years 5 months ago |
| [](/forum/25-install-update/889308-registration-page-redirects-to-a-404-page-not-found-after-submit#264753) | [registration page redirects to a 404 page not found after submit](/forum/25-install-update/889308-registration-page-redirects-to-a-404-page-not-found-after-submit#264753 "-- HikaShop version -- : 3.0.0 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.5.9 -- Browser(s) name and version -- : firefox 51 i am using the hikashop registration form for registating at our site using the url www.pim.gr/index.php/hikashop-menu-for-hikashop-registration when all data is entered and a submit button is being pressed the registration page is redirecting to www.pim.gr/index.php/hikashop-menu-for-h...ctivate_page?lang=el with a 404 page Page not found : activate_page. Activation email is being and also the user is created in joomla users.Also a strange thing is that i get an email of a new order created but without any data. From search around and reading i have also activated URL where you will be redirected when the cart is empty : to www.pim.gr but still nothing.Please i need your help on this.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 9 years 7 months ago, by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") [Last Post](/forum/25-install-update/889308-registration-page-redirects-to-a-404-page-not-found-after-submit#281092 "Hi, I would first recommend to check the menu System>Emails. Do you see a bin icon in the customization columns of the "user account" email ? If you do, it means that the email has been customized and that's your issue. If you don't, then I'm not sure what is the cause of the problem. I would need more details: - instructions to reproduce the issue on your website - a link to the shop") 9 years 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:1813 | [Last Post](/forum/25-install-update/889308-registration-page-redirects-to-a-404-page-not-found-after-submit#281092 "Hi, I would first recommend to check the menu System>Emails. Do you see a bin icon in the customization columns of the "user account" email ? If you do, it means that the email has been customized and that's your issue. If you don't, then I'm not sure what is the cause of the problem. I would need more details: - instructions to reproduce the issue on your website - a link to the shop") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 years 1 week ago |
| [](/forum/14-hikaserial/888963-display-serial-on-confirmed-email-and-not-on-shipped#263629) | [Display Serial on confirmed email and not on shipped](/forum/14-hikaserial/888963-display-serial-on-confirmed-email-and-not-on-shipped#263629 "is it possible to show the serial in confirmed auto mail and not only when the status of the order has changed to shipped?We have a book for example that has the printed book but also the customer...") Category: [HikaSerial](/forum/14-hikaserial "A Joomla! component for HikaShop which add new features around serials/licences and unique content assignation.") Topic started 9 years 8 months ago, by [admin@sepim.gr](/forum/user/48075-admin-sepim-gr "View admin@sepim.gr's Profile") [Last Post](/forum/14-hikaserial/888963-display-serial-on-confirmed-email-and-not-on-shipped#263635 "Hi, Here my previous messages : I'm asking you for screenshot about your configuration and your order details.. Please read my previous posts for more details about the points I was talking about and what I need to understand the situation. Regards,") 9 years 8 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:7 Views:1546 | [Last Post](/forum/14-hikaserial/888963-display-serial-on-confirmed-email-and-not-on-shipped#263635 "Hi, Here my previous messages : I'm asking you for screenshot about your configuration and your order details.. Please read my previous posts for more details about the points I was talking about and what I need to understand the situation. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 9 years 8 months ago |
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