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# Profile for zerioni
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[](/forum/user/51281-zerioni "View zerioni's Profile")
**[ Offline](/forum/user/51281-zerioni)**
- **User Type:** User
- **Register Date:** 06 Jul 2017
- **Last login:** 1 month 4 weeks ago
- **Time Zone:** UTC +0:00
- **Local Time:** 09:02
- **Posts:** 8
- **Profile views:** 81
- **Gender:** Unknown
- **Birthdate:** Unknown
- **Medals:** Hikashop Business
- Posts
# zerioni's recent posts (8 messages )
All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year
| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/25-install-update/909760-order-email-subtotal-calculating-addon-items-incorrectly#368792) | [Order Email subtotal calculating addon items incorrectly](/forum/25-install-update/909760-order-email-subtotal-calculating-addon-items-incorrectly#368792 "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.3 -- PHP version -- : 8.3 Situation: an item with a price of $15, with an addon item priced at $1. When the customer adds 10 items, with 10 addons, the receipt in the email is adding all 10 $1 addon items to each product, making the subtotal calculate each item at $25. The final total is accurate: $160 ($150 + $10) but the subtotal shows $15 + $10 x 10 items = $250. This is only occurring in emails, the cart display is correct during checkout. Edit: I tried turning off Group Options With Product, but it didn't change the subtotal in email previews.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 1 year 1 month ago, by [zerioni](/forum/user/51281-zerioni "View zerioni's Profile") [Last Post](/forum/25-install-update/909760-order-email-subtotal-calculating-addon-items-incorrectly#368829 "Hi, I've never seen this issue and I'm not able to reproduce it. Could you provide a backend access and a FTP access in order to look into the issue via our contact form ? www.hikashop.com/support/contact-us.html") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:434 | [Last Post](/forum/25-install-update/909760-order-email-subtotal-calculating-addon-items-incorrectly#368829 "Hi, I've never seen this issue and I'm not able to reproduce it. Could you provide a backend access and a FTP access in order to look into the issue via our contact form ? www.hikashop.com/support/contact-us.html") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago |
| [](/forum/25-install-update/906920-settings-revert-when-updating-hikashop#354632) | [Settings revert when updating hikashop](/forum/25-install-update/906920-settings-revert-when-updating-hikashop#354632 "-- HikaShop version -- : 4.7.4 -- Joomla version -- : 4.3.3 -- PHP version -- : 8.1 Hi! The last 3 times we've updated hikashop on our Joomla site, several of the settings have reverted to defaults, mainly the contact email addresses, the currency (from USD to EUR), and thumbnail size settings. We've used the Joomla update dashboard, the update from inside the hikashop component, and I've tried downloading the latest version and updating manually, each time these settings were changed after updating. Is there any way around this, or do we just have to reset them after each update?") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 years 2 months ago, by [zerioni](/forum/user/51281-zerioni "View zerioni's Profile") [Last Post](/forum/25-install-update/906920-settings-revert-when-updating-hikashop#354633 "Hi, That should not happen. I've been updating our demo website with the latest version of HikaShop after each release of HikaShop for the past 14 years and never once has this happened to me.") 3 years 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:582 | [Last Post](/forum/25-install-update/906920-settings-revert-when-updating-hikashop#354633 "Hi, That should not happen. I've been updating our demo website with the latest version of HikaShop after each release of HikaShop for the past 14 years and never once has this happened to me.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 years 2 months ago |
| [](/forum/30-integrations/905998-is-it-possible-to-trigger-the-pdf-invoice-plugin-only-for-specific-products#349732) | [Is it possible to trigger the PDF Invoice plugin only for specific products](/forum/30-integrations/905998-is-it-possible-to-trigger-the-pdf-invoice-plugin-only-for-specific-products#349732 "As the title says. I'm looking at the PDF Invoice plugin on the marketplace, and I'm curious if it would be possible to only send the PDF invoice when certain specific products are included in the order. Thanks!") Category: [Integrations](/forum/30-integrations "Informations on all the different integrations available for Hikashop") Topic started 3 years 8 months ago, by [zerioni](/forum/user/51281-zerioni "View zerioni's Profile") [Last Post](/forum/30-integrations/905998-is-it-possible-to-trigger-the-pdf-invoice-plugin-only-for-specific-products#349737 "Hi, There is no option for that. It would recommend developing a custom version of the plugin to do it.") 3 years 8 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:853 | [Last Post](/forum/30-integrations/905998-is-it-possible-to-trigger-the-pdf-invoice-plugin-only-for-specific-products#349737 "Hi, There is no option for that. It would recommend developing a custom version of the plugin to do it.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 years 8 months ago |
| [](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348075) | [New email history entries have no data in the backend](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348075 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 We recently upgraded from joomla 3 to 4, following the joomla documentation. Everything is working from the front end as expected. The issue we're seeing in new emails in the Customers->email history have no details populated for the admin (emails are sending correctly). The only thing I can find out of place is this in the check database results: OK Table "hikashop_email_log" checked Error Unknown column 'action_button_type' in 'where clause' Error hikashop_config: Duplicate entry 'website' for key 'PRIMARY' Error ALTER TABLE #__hikashop_config ADD PRIMARY KEY(config_namekey) OK Product categories checked But I'm not sure if that would be related or what the best way to go about fixing it would be.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 years 10 months ago, by [zerioni](/forum/user/51281-zerioni "View zerioni's Profile") [Last Post](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348079 "Hi, Yes, you need to drop it. If you truncate it, you'll still have the same problem.") 3 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:739 | [Last Post](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348079 "Hi, Yes, you need to drop it. If you truncate it, you'll still have the same problem.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 years 10 months ago |
| [](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348072) | [New email history entries have no data in the backend](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348072 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 We recently upgraded from joomla 3 to 4, following the joomla documentation. Everything is working from the front end as expected. The issue we're seeing in new emails in the Customers->email history have no details populated for the admin (emails are sending correctly). The only thing I can find out of place is this in the check database results: OK Table "hikashop_email_log" checked Error Unknown column 'action_button_type' in 'where clause' Error hikashop_config: Duplicate entry 'website' for key 'PRIMARY' Error ALTER TABLE #__hikashop_config ADD PRIMARY KEY(config_namekey) OK Product categories checked But I'm not sure if that would be related or what the best way to go about fixing it would be.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 years 10 months ago, by [zerioni](/forum/user/51281-zerioni "View zerioni's Profile") [Last Post](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348079 "Hi, Yes, you need to drop it. If you truncate it, you'll still have the same problem.") 3 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:739 | [Last Post](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348079 "Hi, Yes, you need to drop it. If you truncate it, you'll still have the same problem.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 years 10 months ago |
| [](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348071) | [New email history entries have no data in the backend](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348071 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 We recently upgraded from joomla 3 to 4, following the joomla documentation. Everything is working from the front end as expected. The issue we're seeing in new emails in the Customers->email history have no details populated for the admin (emails are sending correctly). The only thing I can find out of place is this in the check database results: OK Table "hikashop_email_log" checked Error Unknown column 'action_button_type' in 'where clause' Error hikashop_config: Duplicate entry 'website' for key 'PRIMARY' Error ALTER TABLE #__hikashop_config ADD PRIMARY KEY(config_namekey) OK Product categories checked But I'm not sure if that would be related or what the best way to go about fixing it would be.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 years 10 months ago, by [zerioni](/forum/user/51281-zerioni "View zerioni's Profile") [Last Post](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348079 "Hi, Yes, you need to drop it. If you truncate it, you'll still have the same problem.") 3 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:739 | [Last Post](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348079 "Hi, Yes, you need to drop it. If you truncate it, you'll still have the same problem.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 years 10 months ago |
| [](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348023) | [New email history entries have no data in the backend](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348023 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.1 We recently upgraded from joomla 3 to 4, following the joomla documentation. Everything is working from the front end as expected. The issue we're seeing in new emails in the Customers->email history have no details populated for the admin (emails are sending correctly). The only thing I can find out of place is this in the check database results: OK Table "hikashop_email_log" checked Error Unknown column 'action_button_type' in 'where clause' Error hikashop_config: Duplicate entry 'website' for key 'PRIMARY' Error ALTER TABLE #__hikashop_config ADD PRIMARY KEY(config_namekey) OK Product categories checked But I'm not sure if that would be related or what the best way to go about fixing it would be.") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 3 years 10 months ago, by [zerioni](/forum/user/51281-zerioni "View zerioni's Profile") [Last Post](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348079 "Hi, Yes, you need to drop it. If you truncate it, you'll still have the same problem.") 3 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:6 Views:739 | [Last Post](/forum/25-install-update/905652-new-email-history-entries-have-no-data-in-the-backend#348079 "Hi, Yes, you need to drop it. If you truncate it, you'll still have the same problem.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 3 years 10 months ago |
| [](/forum/35-orders-management/894328-confirmation-emails-intermittently-not-sending#290685) | [Confirmation emails intermittently not sending](/forum/35-orders-management/894328-confirmation-emails-intermittently-not-sending#290685 "-- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.6 -- PHP version -- : 7.0.25 The majority of emails form hikashop, both order confirmations and user account setups are sending properly, but occasionally the system will not send one. This is a problem as our team depends on the order notifications for inventory management, etc, and an even bigger problem when our customers do not get their notifications. We are hosted on Bluehost, and are using their stmp settings in Joomla. Emails go through fine if we manually resend them, but as stated occasionally the automated mails do not send.") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 8 years 7 months ago, by [zerioni](/forum/user/51281-zerioni "View zerioni's Profile") [Last Post](/forum/35-orders-management/894328-confirmation-emails-intermittently-not-sending#290700 "Hi, There is no reason HikaShop would send some emails and not some others. The best is to check the menu Customers>Email history of HikaShop. There you'll see all the emails sent by HikaShop and you should see all the emails, even the ones you thought weren't sent. This will thus mean that the problem is not with HikaShop but with the email server sending the emails. So there are two things you need to do: - check the emails with something like mail-tester.com and make sure you have 10/10 so that your emails are not considered as spam by some email services. - contact your hosting company with the details of an email in Customers>Email history that wasn't received so that they can check the logs of the email server to tell you why it wasn't delivered.") 8 years 7 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:1005 | [Last Post](/forum/35-orders-management/894328-confirmation-emails-intermittently-not-sending#290700 "Hi, There is no reason HikaShop would send some emails and not some others. The best is to check the menu Customers>Email history of HikaShop. There you'll see all the emails sent by HikaShop and you should see all the emails, even the ones you thought weren't sent. This will thus mean that the problem is not with HikaShop but with the email server sending the emails. So there are two things you need to do: - check the emails with something like mail-tester.com and make sure you have 10/10 so that your emails are not considered as spam by some email services. - contact your hosting company with the details of an email in Customers>Email history that wasn't received so that they can check the logs of the email server to tell you why it wasn't delivered.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 years 7 months ago |
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