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# Profile for vtchalkypaint
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[](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile")
**[ Offline](/forum/user/58983-vtchalkypaint)**
- **User Type:** User
- **Register Date:** 14 Dec 2019
- **Last login:** 5 years 8 months ago
- **Time Zone:** UTC +0:00
- **Local Time:** 09:32
- **Posts:** 4
- **Profile views:** 28
- **Gender:** Unknown
- **Birthdate:** Unknown
- Posts
# vtchalkypaint's recent posts (4 messages )
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| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/30-integrations/902132-shipstation-not-receiving-orders#330684) | [Shipstation not receiving orders](/forum/30-integrations/902132-shipstation-not-receiving-orders#330684 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.15 -- Browser(s) name and version -- : Edge So every so often this plugin breaks. Not sure whose fault it is but I'm getting this error. An error occurred attempting to update orders: Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'Unexpected username and password'") Category: [Integrations](/forum/30-integrations "Informations on all the different integrations available for Hikashop") Topic started 5 years 8 months ago, by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") [Last Post](/forum/30-integrations/902132-shipstation-not-receiving-orders#330684 "It wasn't a "typo" issue. I had changed the password to the user and it did not update in the plugin. It was using an old password.") 5 years 8 months ago by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") | Replies:4 Views:984 | [Last Post](/forum/30-integrations/902132-shipstation-not-receiving-orders#330684 "It wasn't a "typo" issue. I had changed the password to the user and it did not update in the plugin. It was using an old password.") by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") 5 years 8 months ago |
| [](/forum/30-integrations/902132-shipstation-not-receiving-orders#330605) | [Shipstation not receiving orders](/forum/30-integrations/902132-shipstation-not-receiving-orders#330605 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.15 -- Browser(s) name and version -- : Edge So every so often this plugin breaks. Not sure whose fault it is but I'm getting this error. An error occurred attempting to update orders: Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'Unexpected username and password'") Category: [Integrations](/forum/30-integrations "Informations on all the different integrations available for Hikashop") Topic started 5 years 8 months ago, by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") [Last Post](/forum/30-integrations/902132-shipstation-not-receiving-orders#330684 "It wasn't a "typo" issue. I had changed the password to the user and it did not update in the plugin. It was using an old password.") 5 years 8 months ago by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") | Replies:4 Views:984 | [Last Post](/forum/30-integrations/902132-shipstation-not-receiving-orders#330684 "It wasn't a "typo" issue. I had changed the password to the user and it did not update in the plugin. It was using an old password.") by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") 5 years 8 months ago |
| [](/forum/30-integrations/902132-shipstation-not-receiving-orders#330544) | [Shipstation not receiving orders](/forum/30-integrations/902132-shipstation-not-receiving-orders#330544 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.15 -- Browser(s) name and version -- : Edge So every so often this plugin breaks. Not sure whose fault it is but I'm getting this error. An error occurred attempting to update orders: Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'Unexpected username and password'") Category: [Integrations](/forum/30-integrations "Informations on all the different integrations available for Hikashop") Topic started 5 years 8 months ago, by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") [Last Post](/forum/30-integrations/902132-shipstation-not-receiving-orders#330684 "It wasn't a "typo" issue. I had changed the password to the user and it did not update in the plugin. It was using an old password.") 5 years 8 months ago by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") | Replies:4 Views:984 | [Last Post](/forum/30-integrations/902132-shipstation-not-receiving-orders#330684 "It wasn't a "typo" issue. I had changed the password to the user and it did not update in the plugin. It was using an old password.") by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") 5 years 8 months ago |
| [](/forum/28-shipping-methods/900055-shipstation-plugin-not-working-all-of-a-sudden#320157) | [ShipStation Plugin not working all of a sudden](/forum/28-shipping-methods/900055-shipstation-plugin-not-working-all-of-a-sudden#320157 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.19 -- PHP version -- : 7.3.18 -- Browser(s) name and version -- : Edge 83.0.478.37 All of a sudden the plugin is not updating orders. I get this message when I test the connection: We received an error testing the Custom store: Invalid XML. Error: 'Root element is missing.' We received: '' When ShipStation tries to get the orders it shows this error: An error occurred attempting to update orders: The remote server returned an error: (500) Internal Server Error. I contacted my host and they are not seeing any errors The XML is a blank page") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 6 years 5 months ago, by [vtchalkypaint](/forum/user/58983-vtchalkypaint "View vtchalkypaint's Profile") [Last Post](/forum/28-shipping-methods/900055-shipstation-plugin-not-working-all-of-a-sudden#320171 "Hello, This can be for several reason, but the most common story is to have 1 or several specific character : - In a product name - In product sku code OR - Maybe in the order number format => To go forward on this subject, can you set Shisptation Debug mode to Yes, and process more test in order to see, in the what's going on. Note : Use our form to provide the log file, and don't forget to add an Url link to this topic. And just to be sure, there maybe something to check on the host side, in order to be more specific we have to be sure that your host server configuration allow communication with Shipstation servers. Awaiting news from you. Regards") 6 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile") | Replies:1 Views:1031 | [Last Post](/forum/28-shipping-methods/900055-shipstation-plugin-not-working-all-of-a-sudden#320171 "Hello, This can be for several reason, but the most common story is to have 1 or several specific character : - In a product name - In product sku code OR - Maybe in the order number format => To go forward on this subject, can you set Shisptation Debug mode to Yes, and process more test in order to see, in the what's going on. Note : Use our form to provide the log file, and don't forget to add an Url link to this topic. And just to be sure, there maybe something to check on the host side, in order to be more specific we have to be sure that your host server configuration allow communication with Shipstation servers. Awaiting news from you. Regards") by [Philip](/forum/user/34318-philip "View Philip's Profile") 6 years 5 months ago |
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