[Skip to main content](#vessel-content) # Profile for cjmicro ## [![cjmicro's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7269-cjmicro "View cjmicro's Profile") **[ Offline](/forum/user/7269-cjmicro)** - **User Type:** User - **Register Date:** 28 Apr 2012 - **Last login:** 3 years 8 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 15:51 - **Posts:** 50 - **Profile views:** 164 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # cjmicro's recent posts (50 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/27-checkout/902895-restrict-checkout-to-one-category#334087) | [Restrict Checkout to one category](/forum/27-checkout/902895-restrict-checkout-to-one-category#334087 "-- Joomla version -- : 3.9.27 -- PHP version -- : 7.4 Is there a way to restrict purchasing to one category at a time, or using vendor or warehouse for this? I need a separate area for people to purchase custom items but they cannot add these along with regular items, we need to be able to print reports out and keep them separate. thank you, Cheryl") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 5 years 3 months ago, by [cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile") [Last Post](/forum/27-checkout/902895-restrict-checkout-to-one-category#334092 "Hi, The clean solution is to use HikaMarket, setup two vendors, assigned the different products to different vendors, and set the "Limit vendors in cart" setting of HikaMarket to "one vendor". That way, the customer won't be able to add to the cart a product from another vendor than the vendor of the products already in the cart. Another solution is to use the weight or dimensions of your products to differentiate your products between different shipping methods using the min / max weight / volume so that when you have products from both types in the cart, no shipping method is available and thus it blocks the checkout. With warehouses, I don't think you'll be able to achieve what you want.") 5 years 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:506 | [Last Post](/forum/27-checkout/902895-restrict-checkout-to-one-category#334092 "Hi, The clean solution is to use HikaMarket, setup two vendors, assigned the different products to different vendors, and set the "Limit vendors in cart" setting of HikaMarket to "one vendor". That way, the customer won't be able to add to the cart a product from another vendor than the vendor of the products already in the cart. Another solution is to use the weight or dimensions of your products to differentiate your products between different shipping methods using the min / max weight / volume so that when you have products from both types in the cart, no shipping method is available and thus it blocks the checkout. With warehouses, I don't think you'll be able to achieve what you want.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 3 months ago | | [](/forum/28-shipping-methods/902414-unsecure-http-endpoint-usps-shipping#331865) | [Unsecure HTTP Endpoint USPS Shipping](/forum/28-shipping-methods/902414-unsecure-http-endpoint-usps-shipping#331865 "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3 We received this email from USPS web tools. Hello, This message explains some security improvements planned for the USPS Web Tools services. Effective June 24th, 2021, Web Tools will remove support for all unsecure HTTP endpoints. After this change, all requests to an unsecure HTTP endpoint will fail when attempting to access the Web Tools APIs and integrators may see an error message. To continue using the Web Tools APIs, all requests must be made using the secure HTTPS endpoints listed below. Integrators currently using an unsecure HTTP endpoint should transition as soon as possible to the appropriate secure HTTPS endpoint below to prevent any loss of service. This change will impact only the API endpoints; the API request and response schemas will not change. You are receiving this message because you have been identified as a user of the unsecure HTTP endpoints for Web Tools API requests. Please review the entire message carefully and share with your web developer, software vendor, and/or IT service provider to determine if your use of the Web Tools APIs will be affected. Support for the following unsecure HTTP endpoints will be discontinued in all Web Tools environments. In advance of the retirement date, please update your endpoints to the secure HTTPS endpoints listed below. Web Tools Unsecure HTTP Endpoints Retirement Schedule Environment Unsecure HTTP Endpoint Retirement Date New Secure HTTPS Endpoint TEST stg-production.shippingapis.com 06/24/2021 PROD production.shippingapis.com 06/24/2021 Does the Hikashop plugin use the old insecure endpoints? I'm not sure where else I could fix this? Any ideas? Thank you, Cheryl") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 6 months ago, by [cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile") [Last Post](/forum/28-shipping-methods/902414-unsecure-http-endpoint-usps-shipping#331952 "Hello, It was actually already added through the last Hikashop 4.4.2 version, so you'll just have to download the last Hikashop version through our website and install it. Kind regards, Mohamed.") 5 years 6 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:3 Views:837 | [Last Post](/forum/28-shipping-methods/902414-unsecure-http-endpoint-usps-shipping#331952 "Hello, It was actually already added through the last Hikashop 4.4.2 version, so you'll just have to download the last Hikashop version through our website and install it. Kind regards, Mohamed.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 5 years 6 months ago | | [](/forum/28-shipping-methods/902390-usps-shipping-include-discount#331782) | [USPS Shipping include discount](/forum/28-shipping-methods/902390-usps-shipping-include-discount#331782 "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.4 We want to use the USPS shipping method, but it's coming out high, and we don't want to gouge our customers. We actually use Shipstation to send packages, but if i understand correctly there is no shipstation postage calculation we can use with hikashop. How can we get the calculated rates to better match our actual shipping costs? It seems like the plugin is calculating what USPS calcs to the general public, but is there a way they can add a discount to our account to make it more realistically like what we are actually charged? Cheryl") Category: [Shipping Methods](/forum/28-shipping-methods "Discussions about the different shipping methods for Hikashop") Topic started 5 years 6 months ago, by [cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile") [Last Post](/forum/28-shipping-methods/902390-usps-shipping-include-discount#331802 "Hello Cheryl, There's actually no option to control what's returned from the USPS platform as the Hikashop USPS shipping plugin is only responsible of : - Sending your customer order information (shipping address, product weight / dimensions, ..) during the checkout to the USPS platform - Retrieving and displaying data returned by the USPS platform However, a solution can be to directly add a negative value through the "Percentage" option through your shipping method configuration page to reduce the shipping price returned by USPS. Kind regards, Mohamed.") 5 years 6 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:1 Views:704 | [Last Post](/forum/28-shipping-methods/902390-usps-shipping-include-discount#331802 "Hello Cheryl, There's actually no option to control what's returned from the USPS platform as the Hikashop USPS shipping plugin is only responsible of : - Sending your customer order information (shipping address, product weight / dimensions, ..) during the checkout to the USPS platform - Retrieving and displaying data returned by the USPS platform However, a solution can be to directly add a negative value through the "Percentage" option through your shipping method configuration page to reduce the shipping price returned by USPS. Kind regards, Mohamed.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 5 years 6 months ago | | [](/forum/33-customers/902214-using-hikashop-for-cb-subs#330976) | [Using HikaShop for CB Subs](/forum/33-customers/902214-using-hikashop-for-cb-subs#330976 "-- url of the page with the problem -- : n/a We would like our customers to be able to register/purchase a subscription in the store to CB Subs (Joomlapolis.com community builder paid subscriptions). Here is what the developer said: I can force people to create an account to shop, so i think that would work, but what "events" do we need to access to have Hika update CB with our actions?") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 5 years 7 months ago, by [cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile") [Last Post](/forum/33-customers/902214-using-hikashop-for-cb-subs#331046 "Hi, I suppose they'll want to implement the events onAfterOrderCreate(&$order) and onAfterOrderUpdate(&$order) so that they can check the status of the order in $order->order_status (and for the update, compare it to the previous order_status in $order->old->order_status) so that when the order status is equal to "confirmed" they would create / extend the subscription in CB Subs. That's basically what HikaSerial Subscription does to handle subscriptions: www.hikashop.com/component/hikashop/prod...ikasubscription.html") 5 years 7 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:979 | [Last Post](/forum/33-customers/902214-using-hikashop-for-cb-subs#331046 "Hi, I suppose they'll want to implement the events onAfterOrderCreate(&$order) and onAfterOrderUpdate(&$order) so that they can check the status of the order in $order->order_status (and for the update, compare it to the previous order_status in $order->old->order_status) so that when the order status is equal to "confirmed" they would create / extend the subscription in CB Subs. That's basically what HikaSerial Subscription does to handle subscriptions: www.hikashop.com/component/hikashop/prod...ikasubscription.html") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 7 months ago | | [](/forum/35-orders-management/902119-email-error#330733) | [email error](/forum/35-orders-management/902119-email-error#330733 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox we have a new email address we want to use in the store. when i change it i get this error upon paying for checkout and we get no email confirmation to the buyer, any ideas? Also if we use paypal pro, do i need to do anything to the api for this new store address? It's already an email address associated with our PayPal account, but we need the emails to come FROM the new address to make it work for our shipping. The following from address failed: : MAIL FROM command failed,, 255.27962:0A000000, 255.27962:0E000000, 255.31418:A3000000, 0.35250:00000000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:70000000, 1.36674:32000000, 1.61250:00000000, 1.45378:75000000, 1.44866:01000000, 16.55847:DC000000, 17.43559:00000000B0030000000000002D00000000000000, 20.52176:140F328F2600101094370000, 20.50032:140F328F9617F01F95000000, 0.35180:7A000000, 255.23226:2B000000, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:AB000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:B0000000, 0.38698:05000780, 0.37692:01000000, 0.44092:0F010480, 0.41232:01000000, 0.60208:01040480, 0.37136:01000000, 0.34608:01040480, 0.55056:01000000, 0.42768:00040480, 0.56112:01000000, 0.52807:9AB63FB4, 7.36354:0100000000000109988A0400, 4.33016:DC040000, 7.40748:010000000000010B01000000, 7.57132:00000000000000002E571E94, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:7C03403E69E2D80834010000, 0.39570:08000000, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:A4000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:FB000000, 255.31418:C2300000, 0.22753:0A00CE30, 255.21817:DC040000, 0.64418:C7300000, 4.39842:DC040000, 0.41586:05010000, 4.60547:DC040000, 0.21966:0A00D030, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK ,000,SMTP server error: MAIL FROM command failed Detail: , 255.27962:0A000000, 255.27962:0E000000, 255.31418:A3000000, 0.35250:00000000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:70000000, 1.36674:32000000, 1.61250:00000000, 1.45378:75000000, 1.44866:01000000, 16.55847:DC000000, 17.43559:00000000B0030000000000002D00000000000000, 20.52176:140F328F2600101094370000, 20.50032:140F328F9617F01F95000000, 0.35180:7A000000, 255.23226:2B000000, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:AB000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:B0000000, 0.38698:05000780, 0.37692:01000000, 0.44092:0F010480, 0.41232:01000000, 0.60208:01040480, 0.37136:01000000, 0.34608:01040480, 0.55056:01000000, 0.42768:00040480, 0.56112:01000000, 0.52807:9AB63FB4, 7.36354:0100000000000109988A0400, 4.33016:DC040000, 7.40748:010000000000010B01000000, 7.57132:00000000000000002E571E94, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:7C03403E69E2D80834010000, 0.39570:08000000, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:A4000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:FB000000, 255.31418:C2300000, 0.22753:0A00CE30, 255.21817:DC040000, 0.64418:C7300000, 4.39842:DC040000, 0.41586:05010000, 4.60547:DC040000, 0.21966:0A00D030, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK SMTP code: 000SMTP server error: MAIL FROM command failed Detail: , 255.27962:0A000000, 255.27962:0E000000, 255.31418:A3000000, 0.35250:00000000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:70000000, 1.36674:32000000, 1.61250:00000000, 1.45378:75000000, 1.44866:01000000, 16.55847:DC000000, 17.43559:00000000B0030000000000002D00000000000000, 20.52176:140F328F2600101094370000, 20.50032:140F328F9617F01F95000000, 0.35180:7A000000, 255.23226:2B000000, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:AB000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:B0000000, 0.38698:05000780, 0.37692:01000000, 0.44092:0F010480, 0.41232:01000000, 0.60208:01040480, 0.37136:01000000, 0.34608:01040480, 0.55056:01000000, 0.42768:00040480, 0.56112:01000000, 0.52807:9AB63FB4, 7.36354:0100000000000109988A0400, 4.33016:DC040000, 7.40748:010000000000010B01000000, 7.57132:00000000000000002E571E94, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:7C03403E69E2D80834010000, 0.39570:08000000, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:A4000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:FB000000, 255.31418:C2300000, 0.22753:0A00CE30, 255.21817:DC040000, 0.64418:C7300000, 4.39842:DC040000, 0.41586:05010000, 4.60547:DC040000, 0.21966:0A00D030, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK SMTP code: 000 The following from address failed: : MAIL FROM command failed,000030020000000000000000000000000000, 20.52176:140F328F260070201F001432, 20.50032:140F328F9617101035020000, 0.35180:40001E32, 255.23226:7C220000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:5F020000, 0.35250:0300A531, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:B6000000, 1.36674:32000000, 1.61250:00000000, 1.45378:BB000000, 1.44866:01000000, 16.55847:22010000, 17.43559:00000000B0030000000000000100000000000000, 20.52176:140F328F260010104D030000, 20.50032:140F328F9617000050000000, 0.35180:5E030000, 255.23226:0A00CD30, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:76000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:7B000000, 0.38698:05000780, 0.37692:01000000, 0.44092:01040480, 0.41232:01040480, 0.60208:01040480, 0.37136:01040480, 0.34608:01040480, 0.55056:01040480, 0.42768:01000000, 0.56112:31393031, 0.52807:31323A39, 7.36354:01000000000001092D343965, 4.33016:DC040000, 7.40748:010000000000010B32393736, 7.57132:0000000000000000CB72D935, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:09C5123F69E2D8080F010480, 0.39570:0F010480, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:C3000000, 255.31418:CD060000, 0.22753:0A007231, 255.21817:DC040000, 0.64418:D2060000, 4.39842:DC040000, 0.41586:CD000000, 4.60547:DC040000, 0.21966:1F00FD31, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK ,000,SMTP server error: MAIL FROM command failed Detail: 000030020000000000000000000000000000, 20.52176:140F328F260070201F001432, 20.50032:140F328F9617101035020000, 0.35180:40001E32, 255.23226:7C220000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:5F020000, 0.35250:0300A531, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:B6000000, 1.36674:32000000, 1.61250:00000000, 1.45378:BB000000, 1.44866:01000000, 16.55847:22010000, 17.43559:00000000B0030000000000000100000000000000, 20.52176:140F328F260010104D030000, 20.50032:140F328F9617000050000000, 0.35180:5E030000, 255.23226:0A00CD30, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:76000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:7B000000, 0.38698:05000780, 0.37692:01000000, 0.44092:01040480, 0.41232:01040480, 0.60208:01040480, 0.37136:01040480, 0.34608:01040480, 0.55056:01040480, 0.42768:01000000, 0.56112:31393031, 0.52807:31323A39, 7.36354:01000000000001092D343965, 4.33016:DC040000, 7.40748:010000000000010B32393736, 7.57132:0000000000000000CB72D935, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:09C5123F69E2D8080F010480, 0.39570:0F010480, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:C3000000, 255.31418:CD060000, 0.22753:0A007231, 255.21817:DC040000, 0.64418:D2060000, 4.39842:DC040000, 0.41586:CD000000, 4.60547:DC040000, 0.21966:1F00FD31, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK SMTP code: 000SMTP server error: MAIL FROM command failed Detail: 000030020000000000000000000000000000, 20.52176:140F328F260070201F001432, 20.50032:140F328F9617101035020000, 0.35180:40001E32, 255.23226:7C220000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:5F020000, 0.35250:0300A531, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:B6000000, 1.36674:32000000, 1.61250:00000000, 1.45378:BB000000, 1.44866:01000000, 16.55847:22010000, 17.43559:00000000B0030000000000000100000000000000, 20.52176:140F328F260010104D030000, 20.50032:140F328F9617000050000000, 0.35180:5E030000, 255.23226:0A00CD30, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:76000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:7B000000, 0.38698:05000780, 0.37692:01000000, 0.44092:01040480, 0.41232:01040480, 0.60208:01040480, 0.37136:01040480, 0.34608:01040480, 0.55056:01040480, 0.42768:01000000, 0.56112:31393031, 0.52807:31323A39, 7.36354:01000000000001092D343965, 4.33016:DC040000, 7.40748:010000000000010B32393736, 7.57132:0000000000000000CB72D935, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:09C5123F69E2D8080F010480, 0.39570:0F010480, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:C3000000, 255.31418:CD060000, 0.22753:0A007231, 255.21817:DC040000, 0.64418:D2060000, 4.39842:DC040000, 0.41586:CD000000, 4.60547:DC040000, 0.21966:1F00FD31, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.naxxxxx.prod.outlook.com] 250 2.1.0 Sender OK SMTP code: 000") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 5 years 7 months ago, by [cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile") [Last Post](/forum/35-orders-management/902119-email-error#330741 "Hi, Hard to say. HikaShop just provides the content of the email and the from / to / reply-to email addresses to the Joomla email library, which then, based on your Joomla email settings sends the email to your email server which can then accept or refuse. Seeing the error message in your first message here, your email server seems to be refusing the email because of the from email address. I don't know why. You should be able to get more information about this in the log of the email server. If you're using your own SMTP server, then try again and look at the end of the log of the email server to get more information about the error. If you're not using your own SMTP server but the one provided by your hosting provider, then you'll have to contact their support so that they can check the log and tell you. I would recommend to provide them with a copy of the information about the email in the Customers>Emails history menu of HikaShop. It contains everything the support should need to be able to find it in the log of the email server.") 5 years 7 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:700 | [Last Post](/forum/35-orders-management/902119-email-error#330741 "Hi, Hard to say. HikaShop just provides the content of the email and the from / to / reply-to email addresses to the Joomla email library, which then, based on your Joomla email settings sends the email to your email server which can then accept or refuse. Seeing the error message in your first message here, your email server seems to be refusing the email because of the from email address. I don't know why. You should be able to get more information about this in the log of the email server. If you're using your own SMTP server, then try again and look at the end of the log of the email server to get more information about the error. If you're not using your own SMTP server but the one provided by your hosting provider, then you'll have to contact their support so that they can check the log and tell you. I would recommend to provide them with a copy of the information about the email in the Customers>Emails history menu of HikaShop. It contains everything the support should need to be able to find it in the log of the email server.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 7 months ago | | [](/forum/35-orders-management/902119-email-error#330529) | [email error](/forum/35-orders-management/902119-email-error#330529 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox we have a new email address we want to use in the store. when i change it i get this error upon paying for checkout and we get no email confirmation to the buyer, any ideas? Also if we use paypal pro, do i need to do anything to the api for this new store address? It's already an email address associated with our PayPal account, but we need the emails to come FROM the new address to make it work for our shipping. The following from address failed: : MAIL FROM command failed,, 255.27962:0A000000, 255.27962:0E000000, 255.31418:A3000000, 0.35250:00000000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:70000000, 1.36674:32000000, 1.61250:00000000, 1.45378:75000000, 1.44866:01000000, 16.55847:DC000000, 17.43559:00000000B0030000000000002D00000000000000, 20.52176:140F328F2600101094370000, 20.50032:140F328F9617F01F95000000, 0.35180:7A000000, 255.23226:2B000000, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:AB000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:B0000000, 0.38698:05000780, 0.37692:01000000, 0.44092:0F010480, 0.41232:01000000, 0.60208:01040480, 0.37136:01000000, 0.34608:01040480, 0.55056:01000000, 0.42768:00040480, 0.56112:01000000, 0.52807:9AB63FB4, 7.36354:0100000000000109988A0400, 4.33016:DC040000, 7.40748:010000000000010B01000000, 7.57132:00000000000000002E571E94, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:7C03403E69E2D80834010000, 0.39570:08000000, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:A4000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:FB000000, 255.31418:C2300000, 0.22753:0A00CE30, 255.21817:DC040000, 0.64418:C7300000, 4.39842:DC040000, 0.41586:05010000, 4.60547:DC040000, 0.21966:0A00D030, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK ,000,SMTP server error: MAIL FROM command failed Detail: , 255.27962:0A000000, 255.27962:0E000000, 255.31418:A3000000, 0.35250:00000000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:70000000, 1.36674:32000000, 1.61250:00000000, 1.45378:75000000, 1.44866:01000000, 16.55847:DC000000, 17.43559:00000000B0030000000000002D00000000000000, 20.52176:140F328F2600101094370000, 20.50032:140F328F9617F01F95000000, 0.35180:7A000000, 255.23226:2B000000, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:AB000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:B0000000, 0.38698:05000780, 0.37692:01000000, 0.44092:0F010480, 0.41232:01000000, 0.60208:01040480, 0.37136:01000000, 0.34608:01040480, 0.55056:01000000, 0.42768:00040480, 0.56112:01000000, 0.52807:9AB63FB4, 7.36354:0100000000000109988A0400, 4.33016:DC040000, 7.40748:010000000000010B01000000, 7.57132:00000000000000002E571E94, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:7C03403E69E2D80834010000, 0.39570:08000000, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:A4000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:FB000000, 255.31418:C2300000, 0.22753:0A00CE30, 255.21817:DC040000, 0.64418:C7300000, 4.39842:DC040000, 0.41586:05010000, 4.60547:DC040000, 0.21966:0A00D030, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK SMTP code: 000SMTP server error: MAIL FROM command failed Detail: , 255.27962:0A000000, 255.27962:0E000000, 255.31418:A3000000, 0.35250:00000000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:70000000, 1.36674:32000000, 1.61250:00000000, 1.45378:75000000, 1.44866:01000000, 16.55847:DC000000, 17.43559:00000000B0030000000000002D00000000000000, 20.52176:140F328F2600101094370000, 20.50032:140F328F9617F01F95000000, 0.35180:7A000000, 255.23226:2B000000, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:AB000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:B0000000, 0.38698:05000780, 0.37692:01000000, 0.44092:0F010480, 0.41232:01000000, 0.60208:01040480, 0.37136:01000000, 0.34608:01040480, 0.55056:01000000, 0.42768:00040480, 0.56112:01000000, 0.52807:9AB63FB4, 7.36354:0100000000000109988A0400, 4.33016:DC040000, 7.40748:010000000000010B01000000, 7.57132:00000000000000002E571E94, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:7C03403E69E2D80834010000, 0.39570:08000000, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:A4000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:FB000000, 255.31418:C2300000, 0.22753:0A00CE30, 255.21817:DC040000, 0.64418:C7300000, 4.39842:DC040000, 0.41586:05010000, 4.60547:DC040000, 0.21966:0A00D030, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK SMTP code: 000 The following from address failed: : MAIL FROM command failed,000030020000000000000000000000000000, 20.52176:140F328F260070201F001432, 20.50032:140F328F9617101035020000, 0.35180:40001E32, 255.23226:7C220000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:5F020000, 0.35250:0300A531, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:B6000000, 1.36674:32000000, 1.61250:00000000, 1.45378:BB000000, 1.44866:01000000, 16.55847:22010000, 17.43559:00000000B0030000000000000100000000000000, 20.52176:140F328F260010104D030000, 20.50032:140F328F9617000050000000, 0.35180:5E030000, 255.23226:0A00CD30, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:76000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:7B000000, 0.38698:05000780, 0.37692:01000000, 0.44092:01040480, 0.41232:01040480, 0.60208:01040480, 0.37136:01040480, 0.34608:01040480, 0.55056:01040480, 0.42768:01000000, 0.56112:31393031, 0.52807:31323A39, 7.36354:01000000000001092D343965, 4.33016:DC040000, 7.40748:010000000000010B32393736, 7.57132:0000000000000000CB72D935, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:09C5123F69E2D8080F010480, 0.39570:0F010480, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:C3000000, 255.31418:CD060000, 0.22753:0A007231, 255.21817:DC040000, 0.64418:D2060000, 4.39842:DC040000, 0.41586:CD000000, 4.60547:DC040000, 0.21966:1F00FD31, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK ,000,SMTP server error: MAIL FROM command failed Detail: 000030020000000000000000000000000000, 20.52176:140F328F260070201F001432, 20.50032:140F328F9617101035020000, 0.35180:40001E32, 255.23226:7C220000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:5F020000, 0.35250:0300A531, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:B6000000, 1.36674:32000000, 1.61250:00000000, 1.45378:BB000000, 1.44866:01000000, 16.55847:22010000, 17.43559:00000000B0030000000000000100000000000000, 20.52176:140F328F260010104D030000, 20.50032:140F328F9617000050000000, 0.35180:5E030000, 255.23226:0A00CD30, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:76000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:7B000000, 0.38698:05000780, 0.37692:01000000, 0.44092:01040480, 0.41232:01040480, 0.60208:01040480, 0.37136:01040480, 0.34608:01040480, 0.55056:01040480, 0.42768:01000000, 0.56112:31393031, 0.52807:31323A39, 7.36354:01000000000001092D343965, 4.33016:DC040000, 7.40748:010000000000010B32393736, 7.57132:0000000000000000CB72D935, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:09C5123F69E2D8080F010480, 0.39570:0F010480, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:C3000000, 255.31418:CD060000, 0.22753:0A007231, 255.21817:DC040000, 0.64418:D2060000, 4.39842:DC040000, 0.41586:CD000000, 4.60547:DC040000, 0.21966:1F00FD31, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK SMTP code: 000SMTP server error: MAIL FROM command failed Detail: 000030020000000000000000000000000000, 20.52176:140F328F260070201F001432, 20.50032:140F328F9617101035020000, 0.35180:40001E32, 255.23226:7C220000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:5F020000, 0.35250:0300A531, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:B6000000, 1.36674:32000000, 1.61250:00000000, 1.45378:BB000000, 1.44866:01000000, 16.55847:22010000, 17.43559:00000000B0030000000000000100000000000000, 20.52176:140F328F260010104D030000, 20.50032:140F328F9617000050000000, 0.35180:5E030000, 255.23226:0A00CD30, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:76000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:7B000000, 0.38698:05000780, 0.37692:01000000, 0.44092:01040480, 0.41232:01040480, 0.60208:01040480, 0.37136:01040480, 0.34608:01040480, 0.55056:01040480, 0.42768:01000000, 0.56112:31393031, 0.52807:31323A39, 7.36354:01000000000001092D343965, 4.33016:DC040000, 7.40748:010000000000010B32393736, 7.57132:0000000000000000CB72D935, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:09C5123F69E2D8080F010480, 0.39570:0F010480, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:C3000000, 255.31418:CD060000, 0.22753:0A007231, 255.21817:DC040000, 0.64418:D2060000, 4.39842:DC040000, 0.41586:CD000000, 4.60547:DC040000, 0.21966:1F00FD31, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.naxxxxx.prod.outlook.com] 250 2.1.0 Sender OK SMTP code: 000") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 5 years 7 months ago, by [cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile") [Last Post](/forum/35-orders-management/902119-email-error#330741 "Hi, Hard to say. HikaShop just provides the content of the email and the from / to / reply-to email addresses to the Joomla email library, which then, based on your Joomla email settings sends the email to your email server which can then accept or refuse. Seeing the error message in your first message here, your email server seems to be refusing the email because of the from email address. I don't know why. You should be able to get more information about this in the log of the email server. If you're using your own SMTP server, then try again and look at the end of the log of the email server to get more information about the error. If you're not using your own SMTP server but the one provided by your hosting provider, then you'll have to contact their support so that they can check the log and tell you. I would recommend to provide them with a copy of the information about the email in the Customers>Emails history menu of HikaShop. It contains everything the support should need to be able to find it in the log of the email server.") 5 years 7 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:700 | [Last Post](/forum/35-orders-management/902119-email-error#330741 "Hi, Hard to say. HikaShop just provides the content of the email and the from / to / reply-to email addresses to the Joomla email library, which then, based on your Joomla email settings sends the email to your email server which can then accept or refuse. Seeing the error message in your first message here, your email server seems to be refusing the email because of the from email address. I don't know why. You should be able to get more information about this in the log of the email server. If you're using your own SMTP server, then try again and look at the end of the log of the email server to get more information about the error. If you're not using your own SMTP server but the one provided by your hosting provider, then you'll have to contact their support so that they can check the log and tell you. I would recommend to provide them with a copy of the information about the email in the Customers>Emails history menu of HikaShop. It contains everything the support should need to be able to find it in the log of the email server.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 7 months ago | | [](/forum/35-orders-management/902119-email-error#330491) | [email error](/forum/35-orders-management/902119-email-error#330491 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox we have a new email address we want to use in the store. when i change it i get this error upon paying for checkout and we get no email confirmation to the buyer, any ideas? Also if we use paypal pro, do i need to do anything to the api for this new store address? It's already an email address associated with our PayPal account, but we need the emails to come FROM the new address to make it work for our shipping. The following from address failed: : MAIL FROM command failed,, 255.27962:0A000000, 255.27962:0E000000, 255.31418:A3000000, 0.35250:00000000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:70000000, 1.36674:32000000, 1.61250:00000000, 1.45378:75000000, 1.44866:01000000, 16.55847:DC000000, 17.43559:00000000B0030000000000002D00000000000000, 20.52176:140F328F2600101094370000, 20.50032:140F328F9617F01F95000000, 0.35180:7A000000, 255.23226:2B000000, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:AB000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:B0000000, 0.38698:05000780, 0.37692:01000000, 0.44092:0F010480, 0.41232:01000000, 0.60208:01040480, 0.37136:01000000, 0.34608:01040480, 0.55056:01000000, 0.42768:00040480, 0.56112:01000000, 0.52807:9AB63FB4, 7.36354:0100000000000109988A0400, 4.33016:DC040000, 7.40748:010000000000010B01000000, 7.57132:00000000000000002E571E94, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:7C03403E69E2D80834010000, 0.39570:08000000, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:A4000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:FB000000, 255.31418:C2300000, 0.22753:0A00CE30, 255.21817:DC040000, 0.64418:C7300000, 4.39842:DC040000, 0.41586:05010000, 4.60547:DC040000, 0.21966:0A00D030, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK ,000,SMTP server error: MAIL FROM command failed Detail: , 255.27962:0A000000, 255.27962:0E000000, 255.31418:A3000000, 0.35250:00000000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:70000000, 1.36674:32000000, 1.61250:00000000, 1.45378:75000000, 1.44866:01000000, 16.55847:DC000000, 17.43559:00000000B0030000000000002D00000000000000, 20.52176:140F328F2600101094370000, 20.50032:140F328F9617F01F95000000, 0.35180:7A000000, 255.23226:2B000000, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:AB000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:B0000000, 0.38698:05000780, 0.37692:01000000, 0.44092:0F010480, 0.41232:01000000, 0.60208:01040480, 0.37136:01000000, 0.34608:01040480, 0.55056:01000000, 0.42768:00040480, 0.56112:01000000, 0.52807:9AB63FB4, 7.36354:0100000000000109988A0400, 4.33016:DC040000, 7.40748:010000000000010B01000000, 7.57132:00000000000000002E571E94, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:7C03403E69E2D80834010000, 0.39570:08000000, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:A4000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:FB000000, 255.31418:C2300000, 0.22753:0A00CE30, 255.21817:DC040000, 0.64418:C7300000, 4.39842:DC040000, 0.41586:05010000, 4.60547:DC040000, 0.21966:0A00D030, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK SMTP code: 000SMTP server error: MAIL FROM command failed Detail: , 255.27962:0A000000, 255.27962:0E000000, 255.31418:A3000000, 0.35250:00000000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:70000000, 1.36674:32000000, 1.61250:00000000, 1.45378:75000000, 1.44866:01000000, 16.55847:DC000000, 17.43559:00000000B0030000000000002D00000000000000, 20.52176:140F328F2600101094370000, 20.50032:140F328F9617F01F95000000, 0.35180:7A000000, 255.23226:2B000000, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:AB000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:B0000000, 0.38698:05000780, 0.37692:01000000, 0.44092:0F010480, 0.41232:01000000, 0.60208:01040480, 0.37136:01000000, 0.34608:01040480, 0.55056:01000000, 0.42768:00040480, 0.56112:01000000, 0.52807:9AB63FB4, 7.36354:0100000000000109988A0400, 4.33016:DC040000, 7.40748:010000000000010B01000000, 7.57132:00000000000000002E571E94, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:7C03403E69E2D80834010000, 0.39570:08000000, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:A4000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:FB000000, 255.31418:C2300000, 0.22753:0A00CE30, 255.21817:DC040000, 0.64418:C7300000, 4.39842:DC040000, 0.41586:05010000, 4.60547:DC040000, 0.21966:0A00D030, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK SMTP code: 000 The following from address failed: : MAIL FROM command failed,000030020000000000000000000000000000, 20.52176:140F328F260070201F001432, 20.50032:140F328F9617101035020000, 0.35180:40001E32, 255.23226:7C220000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:5F020000, 0.35250:0300A531, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:B6000000, 1.36674:32000000, 1.61250:00000000, 1.45378:BB000000, 1.44866:01000000, 16.55847:22010000, 17.43559:00000000B0030000000000000100000000000000, 20.52176:140F328F260010104D030000, 20.50032:140F328F9617000050000000, 0.35180:5E030000, 255.23226:0A00CD30, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:76000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:7B000000, 0.38698:05000780, 0.37692:01000000, 0.44092:01040480, 0.41232:01040480, 0.60208:01040480, 0.37136:01040480, 0.34608:01040480, 0.55056:01040480, 0.42768:01000000, 0.56112:31393031, 0.52807:31323A39, 7.36354:01000000000001092D343965, 4.33016:DC040000, 7.40748:010000000000010B32393736, 7.57132:0000000000000000CB72D935, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:09C5123F69E2D8080F010480, 0.39570:0F010480, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:C3000000, 255.31418:CD060000, 0.22753:0A007231, 255.21817:DC040000, 0.64418:D2060000, 4.39842:DC040000, 0.41586:CD000000, 4.60547:DC040000, 0.21966:1F00FD31, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK ,000,SMTP server error: MAIL FROM command failed Detail: 000030020000000000000000000000000000, 20.52176:140F328F260070201F001432, 20.50032:140F328F9617101035020000, 0.35180:40001E32, 255.23226:7C220000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:5F020000, 0.35250:0300A531, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:B6000000, 1.36674:32000000, 1.61250:00000000, 1.45378:BB000000, 1.44866:01000000, 16.55847:22010000, 17.43559:00000000B0030000000000000100000000000000, 20.52176:140F328F260010104D030000, 20.50032:140F328F9617000050000000, 0.35180:5E030000, 255.23226:0A00CD30, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:76000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:7B000000, 0.38698:05000780, 0.37692:01000000, 0.44092:01040480, 0.41232:01040480, 0.60208:01040480, 0.37136:01040480, 0.34608:01040480, 0.55056:01040480, 0.42768:01000000, 0.56112:31393031, 0.52807:31323A39, 7.36354:01000000000001092D343965, 4.33016:DC040000, 7.40748:010000000000010B32393736, 7.57132:0000000000000000CB72D935, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:09C5123F69E2D8080F010480, 0.39570:0F010480, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:C3000000, 255.31418:CD060000, 0.22753:0A007231, 255.21817:DC040000, 0.64418:D2060000, 4.39842:DC040000, 0.41586:CD000000, 4.60547:DC040000, 0.21966:1F00FD31, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.namprd19.prod.outlook.com] 250 2.1.0 Sender OK SMTP code: 000SMTP server error: MAIL FROM command failed Detail: 000030020000000000000000000000000000, 20.52176:140F328F260070201F001432, 20.50032:140F328F9617101035020000, 0.35180:40001E32, 255.23226:7C220000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:5F020000, 0.35250:0300A531, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:B6000000, 1.36674:32000000, 1.61250:00000000, 1.45378:BB000000, 1.44866:01000000, 16.55847:22010000, 17.43559:00000000B0030000000000000100000000000000, 20.52176:140F328F260010104D030000, 20.50032:140F328F9617000050000000, 0.35180:5E030000, 255.23226:0A00CD30, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:76000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:7B000000, 0.38698:05000780, 0.37692:01000000, 0.44092:01040480, 0.41232:01040480, 0.60208:01040480, 0.37136:01040480, 0.34608:01040480, 0.55056:01040480, 0.42768:01000000, 0.56112:31393031, 0.52807:31323A39, 7.36354:01000000000001092D343965, 4.33016:DC040000, 7.40748:010000000000010B32393736, 7.57132:0000000000000000CB72D935, 1.63016:32000000, 4.39640:DC040000, 8.45434:17EDA09C6384B445B8EB386EE5D311A500000000, 1.46798:04000000, 5.10786:0000000031352E32302E333839302E3033383A424C305052313930314D42323231323A39343165353732652D656531652D343965372D396162362D3366623462346634393937343A32393736323400104F000000, 7.51330:09C5123F69E2D8080F010480, 0.39570:0F010480, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258:DC040000, 255.1750:C3000000, 255.31418:CD060000, 0.22753:0A007231, 255.21817:DC040000, 0.64418:D2060000, 4.39842:DC040000, 0.41586:CD000000, 4.60547:DC040000, 0.21966:1F00FD31, 4.30158:DC040000 [Hostname=BL0PR1901MB2212.naxxxxx.prod.outlook.com] 250 2.1.0 Sender OK SMTP code: 000") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 5 years 7 months ago, by [cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile") [Last Post](/forum/35-orders-management/902119-email-error#330741 "Hi, Hard to say. HikaShop just provides the content of the email and the from / to / reply-to email addresses to the Joomla email library, which then, based on your Joomla email settings sends the email to your email server which can then accept or refuse. Seeing the error message in your first message here, your email server seems to be refusing the email because of the from email address. I don't know why. You should be able to get more information about this in the log of the email server. If you're using your own SMTP server, then try again and look at the end of the log of the email server to get more information about the error. If you're not using your own SMTP server but the one provided by your hosting provider, then you'll have to contact their support so that they can check the log and tell you. I would recommend to provide them with a copy of the information about the email in the Customers>Emails history menu of HikaShop. It contains everything the support should need to be able to find it in the log of the email server.") 5 years 7 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:700 | [Last Post](/forum/35-orders-management/902119-email-error#330741 "Hi, Hard to say. HikaShop just provides the content of the email and the from / to / reply-to email addresses to the Joomla email library, which then, based on your Joomla email settings sends the email to your email server which can then accept or refuse. Seeing the error message in your first message here, your email server seems to be refusing the email because of the from email address. I don't know why. You should be able to get more information about this in the log of the email server. If you're using your own SMTP server, then try again and look at the end of the log of the email server to get more information about the error. If you're not using your own SMTP server but the one provided by your hosting provider, then you'll have to contact their support so that they can check the log and tell you. I would recommend to provide them with a copy of the information about the email in the Customers>Emails history menu of HikaShop. It contains everything the support should need to be able to find it in the log of the email server.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 5 years 7 months ago | | [](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330490) | [Customers' shipping address being overridden on email](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330490 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox on the customer's email, it is using the billing address in both billing and shipping, so the admin and the customer get the wrong shipping address. In the actual ORDER it is correct. Order on Hika admin: billling address= A shipping address= B Email to client billing address = A shipping address = A Email to admin billing addresss = A shipping address = A I do not have any customization in the emails. Also the edit/delete icons have gone missing so customers can't figure out how to change their address. Screen shot attached. How can i fix this?") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 5 years 7 months ago, by [cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile") [Last Post](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330734 "Hello, Thanks for your elements we are now able to reach your checkout, but please we need that you provide as well an order reference that present the relative issue (as requested by Nicolas). And note that you haven't the last HikaShop version, yours is actually almost a year old, currently we are at 4.4.1 (). Regards") 5 years 7 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile") | Replies:6 Views:796 | [Last Post](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330734 "Hello, Thanks for your elements we are now able to reach your checkout, but please we need that you provide as well an order reference that present the relative issue (as requested by Nicolas). And note that you haven't the last HikaShop version, yours is actually almost a year old, currently we are at 4.4.1 (). Regards") by [Philip](/forum/user/34318-philip "View Philip's Profile") 5 years 7 months ago | | [](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330414) | [Customers' shipping address being overridden on email](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330414 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox on the customer's email, it is using the billing address in both billing and shipping, so the admin and the customer get the wrong shipping address. In the actual ORDER it is correct. Order on Hika admin: billling address= A shipping address= B Email to client billing address = A shipping address = A Email to admin billing addresss = A shipping address = A I do not have any customization in the emails. Also the edit/delete icons have gone missing so customers can't figure out how to change their address. Screen shot attached. How can i fix this?") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 5 years 7 months ago, by [cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile") [Last Post](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330734 "Hello, Thanks for your elements we are now able to reach your checkout, but please we need that you provide as well an order reference that present the relative issue (as requested by Nicolas). And note that you haven't the last HikaShop version, yours is actually almost a year old, currently we are at 4.4.1 (). Regards") 5 years 7 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile") | Replies:6 Views:796 | [Last Post](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330734 "Hello, Thanks for your elements we are now able to reach your checkout, but please we need that you provide as well an order reference that present the relative issue (as requested by Nicolas). And note that you haven't the last HikaShop version, yours is actually almost a year old, currently we are at 4.4.1 (). Regards") by [Philip](/forum/user/34318-philip "View Philip's Profile") 5 years 7 months ago | | [](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330378) | [Customers' shipping address being overridden on email](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330378 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox on the customer's email, it is using the billing address in both billing and shipping, so the admin and the customer get the wrong shipping address. In the actual ORDER it is correct. Order on Hika admin: billling address= A shipping address= B Email to client billing address = A shipping address = A Email to admin billing addresss = A shipping address = A I do not have any customization in the emails. Also the edit/delete icons have gone missing so customers can't figure out how to change their address. Screen shot attached. How can i fix this?") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 5 years 7 months ago, by [cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile") [Last Post](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330734 "Hello, Thanks for your elements we are now able to reach your checkout, but please we need that you provide as well an order reference that present the relative issue (as requested by Nicolas). And note that you haven't the last HikaShop version, yours is actually almost a year old, currently we are at 4.4.1 (). Regards") 5 years 7 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile") | Replies:6 Views:796 | [Last Post](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330734 "Hello, Thanks for your elements we are now able to reach your checkout, but please we need that you provide as well an order reference that present the relative issue (as requested by Nicolas). And note that you haven't the last HikaShop version, yours is actually almost a year old, currently we are at 4.4.1 (). Regards") by [Philip](/forum/user/34318-philip "View Philip's Profile") 5 years 7 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.166 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)