[Skip to main content](#vessel-content) # Profile for jrm ## [![jrm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7525-jrm "View jrm's Profile") **[ Offline](/forum/user/7525-jrm)** - **User Type:** User - **Register Date:** 21 May 2012 - **Last login:** 7 years 3 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 18:42 - **Posts:** 30 - **Profile views:** 189 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # jrm's recent posts (30 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/35-orders-management/864667-order-status-email-problem-hikashop-hikaserial#144891) | [Order Status email Problem - HikaShop/HikaSerial](/forum/35-orders-management/864667-order-status-email-problem-hikashop-hikaserial#144891 "Hi, My system has been stable for a long time, but i just looked at an Order Status email (I had to manually update a status) and noticed 2 problems: 1. My signature block is at the top of the email, just above "Your Order". Have you changed the location of the fields recently? 2. The HikaSerial table (Serial Data/Attached to Product) appears at the bottom of the email, outside and to the left of the white email area. If you give me a direct email address, I'll forward you an example. I'm sure it's quite easy, but please point me in the right direction! Best regards, John") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 12 years 10 months ago, by [jrm](/forum/user/7525-jrm "View jrm's Profile") [Last Post](/forum/35-orders-management/864667-order-status-email-problem-hikashop-hikaserial#144959 "Hi John, You're welcome :) Regards,") 12 years 8 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:5 Views:922 | [Last Post](/forum/35-orders-management/864667-order-status-email-problem-hikashop-hikaserial#144959 "Hi John, You're welcome :) Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 12 years 8 months ago | | [](/forum/35-orders-management/864667-order-status-email-problem-hikashop-hikaserial#138346) | [Order Status email Problem - HikaShop/HikaSerial](/forum/35-orders-management/864667-order-status-email-problem-hikashop-hikaserial#138346 "Hi, My system has been stable for a long time, but i just looked at an Order Status email (I had to manually update a status) and noticed 2 problems: 1. My signature block is at the top of the email, just above "Your Order". Have you changed the location of the fields recently? 2. The HikaSerial table (Serial Data/Attached to Product) appears at the bottom of the email, outside and to the left of the white email area. If you give me a direct email address, I'll forward you an example. I'm sure it's quite easy, but please point me in the right direction! Best regards, John") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 12 years 10 months ago, by [jrm](/forum/user/7525-jrm "View jrm's Profile") [Last Post](/forum/35-orders-management/864667-order-status-email-problem-hikashop-hikaserial#144959 "Hi John, You're welcome :) Regards,") 12 years 8 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:5 Views:922 | [Last Post](/forum/35-orders-management/864667-order-status-email-problem-hikashop-hikaserial#144959 "Hi John, You're welcome :) Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 12 years 8 months ago | | [](/forum/35-orders-management/864667-order-status-email-problem-hikashop-hikaserial#138328) | [Order Status email Problem - HikaShop/HikaSerial](/forum/35-orders-management/864667-order-status-email-problem-hikashop-hikaserial#138328 "Hi, My system has been stable for a long time, but i just looked at an Order Status email (I had to manually update a status) and noticed 2 problems: 1. My signature block is at the top of the email, just above "Your Order". Have you changed the location of the fields recently? 2. The HikaSerial table (Serial Data/Attached to Product) appears at the bottom of the email, outside and to the left of the white email area. If you give me a direct email address, I'll forward you an example. I'm sure it's quite easy, but please point me in the right direction! Best regards, John") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 12 years 10 months ago, by [jrm](/forum/user/7525-jrm "View jrm's Profile") [Last Post](/forum/35-orders-management/864667-order-status-email-problem-hikashop-hikaserial#144959 "Hi John, You're welcome :) Regards,") 12 years 8 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:5 Views:922 | [Last Post](/forum/35-orders-management/864667-order-status-email-problem-hikashop-hikaserial#144959 "Hi John, You're welcome :) Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 12 years 8 months ago | | [](/forum/25-install-update/861256-updating-website#119560) | [Updating website](/forum/25-install-update/861256-updating-website#119560 "Hi, We're just about to re-publish our website in Joomla 3 (it's in 2.5 at present), and we'll be moving Hikashop. I have some questions, please: 1. Are the Hikashop mySQL tables the same in Joomla 3? Can I simply install a Hikashop instance on the new site, then move the tables from old to new? 2. Is it possible to have both old and new Hikashops working at the same time until we switch over, so we can test thoroughly? I noticed that when I recently moved our site to a new domain, it didn't work at all (blank page) until I changed the url on the Hikashop website. We would like to configure the new site before switching. 3. Any other suggestions? Best regards, John") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 13 years 2 months ago, by [jrm](/forum/user/7525-jrm "View jrm's Profile") [Last Post](/forum/25-install-update/861256-updating-website#119609 "Hi, 1. Yes they are the same. The only requirement is that you use the same version of tables of HikaShop than the files of HikaShop on your website. So if install a HikaShop 2.2 on your new website, the tables coming from the old website also need to come from a HikaShop 2.2 or it won't work properly. 2. You can have both websites with HikaShop at the same time yes. But you won't have two different HikaShops on the same website. 3. I would recommend to make sure that the ids of the users in Joomla are the same between the old and the new website if you want HikaShop to display the correct addresses to the correct users. Otherwise, your users will get the addresses of other users unless you also update the user_cms_id of the hikashop_user table with the new ids.") 13 years 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:588 | [Last Post](/forum/25-install-update/861256-updating-website#119609 "Hi, 1. Yes they are the same. The only requirement is that you use the same version of tables of HikaShop than the files of HikaShop on your website. So if install a HikaShop 2.2 on your new website, the tables coming from the old website also need to come from a HikaShop 2.2 or it won't work properly. 2. You can have both websites with HikaShop at the same time yes. But you won't have two different HikaShops on the same website. 3. I would recommend to make sure that the ids of the users in Joomla are the same between the old and the new website if you want HikaShop to display the correct addresses to the correct users. Otherwise, your users will get the addresses of other users unless you also update the user_cms_id of the hikashop_user table with the new ids.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 2 months ago | | [](/forum/35-orders-management/861107-manual-order-status-update-change-email#118942) | [Manual order status update - change email](/forum/35-orders-management/861107-manual-order-status-update-change-email#118942 "Hi, Before a recent Hikashop update, if I manually changed Order Status, there was a pop-up which all owed me to send email to customer and modify that email. Now, if I select Notify Customer, there is no option to view/add to the email to the customer - or am I missing something? Best regards, John") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 13 years 2 months ago, by [jrm](/forum/user/7525-jrm "View jrm's Profile") [Last Post](/forum/35-orders-management/861107-manual-order-status-update-change-email#118942 "Hi Xavier, Ah, you're right. I was editing the order after opening it - and the popup does not appear in that case (I think it did before - but maybe not!). If you simply change the status from the order list, the popup appears, and you can edit the email. Merci beaucoup. Best regards, John") 13 years 2 months ago by [jrm](/forum/user/7525-jrm "View jrm's Profile") | Replies:2 Views:797 | [Last Post](/forum/35-orders-management/861107-manual-order-status-update-change-email#118942 "Hi Xavier, Ah, you're right. I was editing the order after opening it - and the popup does not appear in that case (I think it did before - but maybe not!). If you simply change the status from the order list, the popup appears, and you can edit the email. Merci beaucoup. Best regards, John") by [jrm](/forum/user/7525-jrm "View jrm's Profile") 13 years 2 months ago | | [](/forum/35-orders-management/861107-manual-order-status-update-change-email#118866) | [Manual order status update - change email](/forum/35-orders-management/861107-manual-order-status-update-change-email#118866 "Hi, Before a recent Hikashop update, if I manually changed Order Status, there was a pop-up which all owed me to send email to customer and modify that email. Now, if I select Notify Customer, there is no option to view/add to the email to the customer - or am I missing something? Best regards, John") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 13 years 2 months ago, by [jrm](/forum/user/7525-jrm "View jrm's Profile") [Last Post](/forum/35-orders-management/861107-manual-order-status-update-change-email#118942 "Hi Xavier, Ah, you're right. I was editing the order after opening it - and the popup does not appear in that case (I think it did before - but maybe not!). If you simply change the status from the order list, the popup appears, and you can edit the email. Merci beaucoup. Best regards, John") 13 years 2 months ago by [jrm](/forum/user/7525-jrm "View jrm's Profile") | Replies:2 Views:797 | [Last Post](/forum/35-orders-management/861107-manual-order-status-update-change-email#118942 "Hi Xavier, Ah, you're right. I was editing the order after opening it - and the popup does not appear in that case (I think it did before - but maybe not!). If you simply change the status from the order list, the popup appears, and you can edit the email. Merci beaucoup. Best regards, John") by [jrm](/forum/user/7525-jrm "View jrm's Profile") 13 years 2 months ago | | [](/forum/3-bug-report/85505-problem-with-registration#114789) | [Problem with registration](/forum/3-bug-report/85505-problem-with-registration#114789 "Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at www.bajannav.com - choose a free product to purchase. Best regards, John") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 13 years 3 months ago, by [jrm](/forum/user/7525-jrm "View jrm's Profile") [Last Post](/forum/3-bug-report/85505-problem-with-registration#114789 "Hi Nicolas and Jerome, C'est fabuleux! Merci beaucoup. It is back to normal. You guys must be the fastest coders in the business. I can now enjoy my weekend! Best regards, John") 13 years 3 months ago by [jrm](/forum/user/7525-jrm "View jrm's Profile") | Replies:8 Views:1843 | [Last Post](/forum/3-bug-report/85505-problem-with-registration#114789 "Hi Nicolas and Jerome, C'est fabuleux! Merci beaucoup. It is back to normal. You guys must be the fastest coders in the business. I can now enjoy my weekend! Best regards, John") by [jrm](/forum/user/7525-jrm "View jrm's Profile") 13 years 3 months ago | | [](/forum/3-bug-report/85505-problem-with-registration#114784) | [Problem with registration](/forum/3-bug-report/85505-problem-with-registration#114784 "Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at www.bajannav.com - choose a free product to purchase. Best regards, John") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 13 years 3 months ago, by [jrm](/forum/user/7525-jrm "View jrm's Profile") [Last Post](/forum/3-bug-report/85505-problem-with-registration#114789 "Hi Nicolas and Jerome, C'est fabuleux! Merci beaucoup. It is back to normal. You guys must be the fastest coders in the business. I can now enjoy my weekend! Best regards, John") 13 years 3 months ago by [jrm](/forum/user/7525-jrm "View jrm's Profile") | Replies:8 Views:1843 | [Last Post](/forum/3-bug-report/85505-problem-with-registration#114789 "Hi Nicolas and Jerome, C'est fabuleux! Merci beaucoup. It is back to normal. You guys must be the fastest coders in the business. I can now enjoy my weekend! Best regards, John") by [jrm](/forum/user/7525-jrm "View jrm's Profile") 13 years 3 months ago | | [](/forum/3-bug-report/85505-problem-with-registration#114750) | [Problem with registration](/forum/3-bug-report/85505-problem-with-registration#114750 "Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at www.bajannav.com - choose a free product to purchase. Best regards, John") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 13 years 3 months ago, by [jrm](/forum/user/7525-jrm "View jrm's Profile") [Last Post](/forum/3-bug-report/85505-problem-with-registration#114789 "Hi Nicolas and Jerome, C'est fabuleux! Merci beaucoup. It is back to normal. You guys must be the fastest coders in the business. I can now enjoy my weekend! Best regards, John") 13 years 3 months ago by [jrm](/forum/user/7525-jrm "View jrm's Profile") | Replies:8 Views:1843 | [Last Post](/forum/3-bug-report/85505-problem-with-registration#114789 "Hi Nicolas and Jerome, C'est fabuleux! Merci beaucoup. It is back to normal. You guys must be the fastest coders in the business. I can now enjoy my weekend! Best regards, John") by [jrm](/forum/user/7525-jrm "View jrm's Profile") 13 years 3 months ago | | [](/forum/3-bug-report/85505-problem-with-registration#114746) | [Problem with registration](/forum/3-bug-report/85505-problem-with-registration#114746 "Hi, Yesterday, I upgraded Hikashop Business to the latest version. Then, I noticed that admin registration emails were not getting through, and user registration email were slightly garbled (showing s). On testing, I found that if a user added a product to the cat, then registered as part of checkout, the user would be informed that (a) You must provide at least one recipient email address, and (b) The product is not available, your cart is empty. I cleared (a) by turning of the admin email on registration. However, I am left with (b). The user synchronisation plugin is enabled. I have carried out a further manual update to Hikashop business, with no change. I am reaching the limit of my skills on this one... help, please! You can see it happening at www.bajannav.com - choose a free product to purchase. Best regards, John") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 13 years 3 months ago, by [jrm](/forum/user/7525-jrm "View jrm's Profile") [Last Post](/forum/3-bug-report/85505-problem-with-registration#114789 "Hi Nicolas and Jerome, C'est fabuleux! Merci beaucoup. It is back to normal. You guys must be the fastest coders in the business. I can now enjoy my weekend! Best regards, John") 13 years 3 months ago by [jrm](/forum/user/7525-jrm "View jrm's Profile") | Replies:8 Views:1843 | [Last Post](/forum/3-bug-report/85505-problem-with-registration#114789 "Hi Nicolas and Jerome, C'est fabuleux! Merci beaucoup. It is back to normal. You guys must be the fastest coders in the business. I can now enjoy my weekend! Best regards, John") by [jrm](/forum/user/7525-jrm "View jrm's Profile") 13 years 3 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.075 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)