[Skip to main content](#vessel-content) # Profile for lukehold ## [![lukehold's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7907-lukehold "View lukehold's Profile") **[ Offline](/forum/user/7907-lukehold)** - **User Type:** User - **Register Date:** 19 Jun 2012 - **Last login:** 12 years 8 months ago - **Time Zone:** UTC +0:00 - **Local Time:** 23:09 - **Posts:** 57 - **Profile views:** 178 - **Gender:** Unknown - **Birthdate:** Unknown - Posts # lukehold's recent posts (57 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052) | [Customer can't select terms and conditions](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052 "-- url of the page with the problem -- : notascratch.com/custom-5/product/191-iphone-5-5s-custom-photo -- HikaShop version -- : 2.1.2 -- Joomla version -- : 2.5.7 -- PHP version -- : 5.3.28 Hi, I am recently having several (but not all customers) complain of not being able to get past the stage with terms and conditions. They can select it but it won't allow them to proceed. Mostly this is happening on mobile devices but also happened on IE9. Can you please take a look (on different browsers and devices) as I have a merchant bank reviewing my site soon to make sure it works smoothly. Thanks, Luke") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 12 years 8 months ago, by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") [Last Post](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052 "Okay, thanks. I'll try it. Rockettheme always seems to be the bringer of bugs, damn RT.") 12 years 8 months ago by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") | Replies:8 Views:992 | [Last Post](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052 "Okay, thanks. I'll try it. Rockettheme always seems to be the bringer of bugs, damn RT.") by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") 12 years 8 months ago | | [](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#144981) | [Customer can't select terms and conditions](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#144981 "-- url of the page with the problem -- : notascratch.com/custom-5/product/191-iphone-5-5s-custom-photo -- HikaShop version -- : 2.1.2 -- Joomla version -- : 2.5.7 -- PHP version -- : 5.3.28 Hi, I am recently having several (but not all customers) complain of not being able to get past the stage with terms and conditions. They can select it but it won't allow them to proceed. Mostly this is happening on mobile devices but also happened on IE9. Can you please take a look (on different browsers and devices) as I have a merchant bank reviewing my site soon to make sure it works smoothly. Thanks, Luke") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 12 years 8 months ago, by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") [Last Post](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052 "Okay, thanks. I'll try it. Rockettheme always seems to be the bringer of bugs, damn RT.") 12 years 8 months ago by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") | Replies:8 Views:992 | [Last Post](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052 "Okay, thanks. I'll try it. Rockettheme always seems to be the bringer of bugs, damn RT.") by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") 12 years 8 months ago | | [](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#144944) | [Customer can't select terms and conditions](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#144944 "-- url of the page with the problem -- : notascratch.com/custom-5/product/191-iphone-5-5s-custom-photo -- HikaShop version -- : 2.1.2 -- Joomla version -- : 2.5.7 -- PHP version -- : 5.3.28 Hi, I am recently having several (but not all customers) complain of not being able to get past the stage with terms and conditions. They can select it but it won't allow them to proceed. Mostly this is happening on mobile devices but also happened on IE9. Can you please take a look (on different browsers and devices) as I have a merchant bank reviewing my site soon to make sure it works smoothly. Thanks, Luke") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 12 years 8 months ago, by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") [Last Post](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052 "Okay, thanks. I'll try it. Rockettheme always seems to be the bringer of bugs, damn RT.") 12 years 8 months ago by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") | Replies:8 Views:992 | [Last Post](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052 "Okay, thanks. I'll try it. Rockettheme always seems to be the bringer of bugs, damn RT.") by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") 12 years 8 months ago | | [](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#144879) | [Customer can't select terms and conditions](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#144879 "-- url of the page with the problem -- : notascratch.com/custom-5/product/191-iphone-5-5s-custom-photo -- HikaShop version -- : 2.1.2 -- Joomla version -- : 2.5.7 -- PHP version -- : 5.3.28 Hi, I am recently having several (but not all customers) complain of not being able to get past the stage with terms and conditions. They can select it but it won't allow them to proceed. Mostly this is happening on mobile devices but also happened on IE9. Can you please take a look (on different browsers and devices) as I have a merchant bank reviewing my site soon to make sure it works smoothly. Thanks, Luke") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 12 years 8 months ago, by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") [Last Post](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052 "Okay, thanks. I'll try it. Rockettheme always seems to be the bringer of bugs, damn RT.") 12 years 8 months ago by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") | Replies:8 Views:992 | [Last Post](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052 "Okay, thanks. I'll try it. Rockettheme always seems to be the bringer of bugs, damn RT.") by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") 12 years 8 months ago | | [](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#144856) | [Customer can't select terms and conditions](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#144856 "-- url of the page with the problem -- : notascratch.com/custom-5/product/191-iphone-5-5s-custom-photo -- HikaShop version -- : 2.1.2 -- Joomla version -- : 2.5.7 -- PHP version -- : 5.3.28 Hi, I am recently having several (but not all customers) complain of not being able to get past the stage with terms and conditions. They can select it but it won't allow them to proceed. Mostly this is happening on mobile devices but also happened on IE9. Can you please take a look (on different browsers and devices) as I have a merchant bank reviewing my site soon to make sure it works smoothly. Thanks, Luke") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 12 years 8 months ago, by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") [Last Post](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052 "Okay, thanks. I'll try it. Rockettheme always seems to be the bringer of bugs, damn RT.") 12 years 8 months ago by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") | Replies:8 Views:992 | [Last Post](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052 "Okay, thanks. I'll try it. Rockettheme always seems to be the bringer of bugs, damn RT.") by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") 12 years 8 months ago | | [](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#144780) | [Customer can't select terms and conditions](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#144780 "-- url of the page with the problem -- : notascratch.com/custom-5/product/191-iphone-5-5s-custom-photo -- HikaShop version -- : 2.1.2 -- Joomla version -- : 2.5.7 -- PHP version -- : 5.3.28 Hi, I am recently having several (but not all customers) complain of not being able to get past the stage with terms and conditions. They can select it but it won't allow them to proceed. Mostly this is happening on mobile devices but also happened on IE9. Can you please take a look (on different browsers and devices) as I have a merchant bank reviewing my site soon to make sure it works smoothly. Thanks, Luke") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 12 years 8 months ago, by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") [Last Post](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052 "Okay, thanks. I'll try it. Rockettheme always seems to be the bringer of bugs, damn RT.") 12 years 8 months ago by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") | Replies:8 Views:992 | [Last Post](/forum/27-checkout/866022-customer-cant-select-terms-and-conditions#145052 "Okay, thanks. I'll try it. Rockettheme always seems to be the bringer of bugs, damn RT.") by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") 12 years 8 months ago | | [](/forum/25-install-update/865608-page-blank-caused-by-ssl-certificate#142613) | [Page blank caused by SSL certificate](/forum/25-install-update/865608-page-blank-caused-by-ssl-certificate#142613 "-- url of the page with the problem -- : notascratch.com -- HikaShop version -- : 2.1.2 -- Joomla version -- : 2.5.7 -- PHP version -- : 5.3.28 Hi, I have been having issues with either the SSL certificate feature or the terms and conditions fix for 'articles' showing. My host informs me that: notascratch.com/ doesn't display any images despite all the HTML being there, and the images being loaded. As you can see, the images do load over SSL, e.g. notascratch.com/images/4or5_images/4or5_02.png It looks like something in the CSS is changing depending on SSL / non-SSL. The main part of the page is in a div with the ID "rt-transition". Over non-SSL, this gets the class "rt-visible". Over SSL, for some reason it has the class "rt-hidden", which has the attribute "opacity: 0". Looks like the page has some sort of "fade in" code that doesn't work properly on the SSL version of the site Essentially what is going wrong is that a customer enters the checkout process and gets a blank screen. It is blank because it is being made hidden. Please note I had changed the 'terms' file to include the menu ID fix yesterday, before I implemented SSL last night for the first time, and experienced the same problem when entering checkout. This might be a coincidence. My site is now unable to accept orders so I would appreciate some quick help. I am happy to provide login details to admin. Can you please advise? Thanks, Luke") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 12 years 8 months ago, by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") [Last Post](/forum/25-install-update/865608-page-blank-caused-by-ssl-certificate#142613 "Thanks Nicolas, that was exactly the problem. Nifty little rocket theme function called 'transition', that also makes secure sites invisible :-o") 12 years 8 months ago by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") | Replies:2 Views:921 | [Last Post](/forum/25-install-update/865608-page-blank-caused-by-ssl-certificate#142613 "Thanks Nicolas, that was exactly the problem. Nifty little rocket theme function called 'transition', that also makes secure sites invisible :-o") by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") 12 years 8 months ago | | [](/forum/25-install-update/865608-page-blank-caused-by-ssl-certificate#142573) | [Page blank caused by SSL certificate](/forum/25-install-update/865608-page-blank-caused-by-ssl-certificate#142573 "-- url of the page with the problem -- : notascratch.com -- HikaShop version -- : 2.1.2 -- Joomla version -- : 2.5.7 -- PHP version -- : 5.3.28 Hi, I have been having issues with either the SSL certificate feature or the terms and conditions fix for 'articles' showing. My host informs me that: notascratch.com/ doesn't display any images despite all the HTML being there, and the images being loaded. As you can see, the images do load over SSL, e.g. notascratch.com/images/4or5_images/4or5_02.png It looks like something in the CSS is changing depending on SSL / non-SSL. The main part of the page is in a div with the ID "rt-transition". Over non-SSL, this gets the class "rt-visible". Over SSL, for some reason it has the class "rt-hidden", which has the attribute "opacity: 0". Looks like the page has some sort of "fade in" code that doesn't work properly on the SSL version of the site Essentially what is going wrong is that a customer enters the checkout process and gets a blank screen. It is blank because it is being made hidden. Please note I had changed the 'terms' file to include the menu ID fix yesterday, before I implemented SSL last night for the first time, and experienced the same problem when entering checkout. This might be a coincidence. My site is now unable to accept orders so I would appreciate some quick help. I am happy to provide login details to admin. Can you please advise? Thanks, Luke") Category: [Install & Update](/forum/25-install-update "Having an installation or update issue? You will probably find some help here.") Topic started 12 years 8 months ago, by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") [Last Post](/forum/25-install-update/865608-page-blank-caused-by-ssl-certificate#142613 "Thanks Nicolas, that was exactly the problem. Nifty little rocket theme function called 'transition', that also makes secure sites invisible :-o") 12 years 8 months ago by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") | Replies:2 Views:921 | [Last Post](/forum/25-install-update/865608-page-blank-caused-by-ssl-certificate#142613 "Thanks Nicolas, that was exactly the problem. Nifty little rocket theme function called 'transition', that also makes secure sites invisible :-o") by [lukehold](/forum/user/7907-lukehold "View lukehold's Profile") 12 years 8 months ago | | [](/forum/4-how-to/21742-validation-error#124963) | [validation error](/forum/4-how-to/21742-validation-error#124963 "I was just checking the html validator and it found an error. I do not know where to find this to fix it? Many thanks Sarah") Category: [How to?](/forum/4-how-to "If you didn't find the answer on our documentation neither on existing posts, please ask your question here.") Topic started 15 years 3 months ago, by [sarsells](/forum/user/2567-sarsells "View sarsells's Profile") [Last Post](/forum/4-how-to/21742-validation-error#124967 "Hi, Unfortunately, most of the errors listed there do not come from HikaShop or we can't do much about them. This comes from the facebook xmln attributes as they are not standard attributes of XHTML 1.0 Transitional. This doesn't come from HikaShop. This is because you have spaces in your product code, while it should not be the case. These come from the microdata elements added by the microdata plugin. They are not standard XHTML 1.0 elements. The only solution, like for facebook, would be to not use the plugin adding them. This is because you have variants and the main image of the variants have the same id for each one. We'll change that for next version.") 13 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:4 Views:1613 | [Last Post](/forum/4-how-to/21742-validation-error#124967 "Hi, Unfortunately, most of the errors listed there do not come from HikaShop or we can't do much about them. This comes from the facebook xmln attributes as they are not standard attributes of XHTML 1.0 Transitional. This doesn't come from HikaShop. This is because you have spaces in your product code, while it should not be the case. These come from the microdata elements added by the microdata plugin. They are not standard XHTML 1.0 elements. The only solution, like for facebook, would be to not use the plugin adding them. This is because you have variants and the main image of the variants have the same id for each one. We'll change that for next version.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 13 years 1 month ago | | [](/forum/2-general-talk-about-hikashop/861266-structured-data-rich-snippets-for-articles#124634) | [Structured Data / Rich Snippets for Articles](/forum/2-general-talk-about-hikashop/861266-structured-data-rich-snippets-for-articles#124634 "Hi, As far as I could find out HikaShop does NOT support any strutured data natively (and I also did not find any joomla extension which would work with Hikashop). If this assumption is correct could this feature please be implemented in a future version? The idea is to have google use the various information in the HikaShop and displaying them as rich snippets or in the images links in the search results. Thank you!") Category: [General Talk about HikaShop](/forum/2-general-talk-about-hikashop "Suggest your feature requests and ideas for HikaShop") Topic started 13 years 2 months ago, by [BlueDragon](/forum/user/26889-bluedragon "View BlueDragon's Profile") [Last Post](/forum/2-general-talk-about-hikashop/861266-structured-data-rich-snippets-for-articles?start=20#274075 "Hello, That thread is two years old. Since the last message ; HikaShop has changed a lot and now includes directly microdata in product page. So please open a new thread and provide the basis information about your website. Regards,") 9 years 3 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") - [1](/forum/2-general-talk-about-hikashop/861266-structured-data-rich-snippets-for-articles?start=0 "Page:1") - [2](/forum/2-general-talk-about-hikashop/861266-structured-data-rich-snippets-for-articles?start=20 "Page:2") | Replies:21 Views:9907 | [Last Post](/forum/2-general-talk-about-hikashop/861266-structured-data-rich-snippets-for-articles?start=20#274075 "Hello, That thread is two years old. Since the last message ; HikaShop has changed a lot and now includes directly microdata in product page. So please open a new thread and provide the basis information about your website. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 9 years 3 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.158 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)