[Skip to main content](#vessel-content) # Profile for philgsy ## [![philgsy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8182-philgsy "View philgsy's Profile") **[ Offline](/forum/user/8182-philgsy)** - **User Type:** User - **Register Date:** 12 Jul 2012 - **Last login:** 10 years 3 months ago - **Time Zone:** UTC +1:00 - **Local Time:** 07:34 - **Posts:** 22 - **Profile views:** 360 - **Thank you received:** 3 - **Location:** [Guernsey](https://maps.google.com?q=Guernsey) - **Gender:** Unknown - **Birthdate:** 27 Mar 1980 [ Fusion Nightclub](http://www.fusion.gg) [](https://www.facebook.com/Phil.Midgley "Facebook") - Posts # philgsy's recent posts (22 messages ) All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year | [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) | |---|---|---|---|---| | [](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196203) | [Attach Serial Download missing fields for Guest](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196203 "-- url of the page with the problem -- : ticketaccess.uk/ -- HikaShop version -- : 2.4.0 (Business) -- HikaSerial version -- : 1.9.1 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.5.20 -- Browser(s) name and version -- : Chrome When a guest user purchases a product through the site the download link does not properly generate the Attach Serial and some elements appear to be missing from the download. The attachment in the email is correct, however the link generates a slightly different page with some fields missing. On the download link the following Dynamic Text items are missing from the output 1) Product_ID (In this example 13) which is prefixed as part of the QR codes and also as a prefix plain text event code printed under the QR code 2) Customer FirstName 3) Customer LastName 4) Product Price Happy to provide access to the site for debugging if required.") Category: [Serial: Bug Report](/forum/16-serial-bug-report "Please report any bugs or errors about HikaSerial here.") Topic started 11 years 7 months ago, by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile") [Last Post](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196217 "Hi, Thanks, I finally got it. Please edit the plugin "plugins/hikaserial/attachserial/attachserial.php" and replace the codeWith The function "loadFullOrder" of HikaShop generally check that the current logged user have the right to open the order (in the front-end context). Because you're using a guest account, the user is not logged so HikaShop can't see that the current user is the same than for the order. That's why we have to deactivate the check of the user with the third parameter ; and because the guest download was not available before, I didn't remove the user check before. Regards,") 11 years 7 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:5 Views:2525 | [Last Post](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196217 "Hi, Thanks, I finally got it. Please edit the plugin "plugins/hikaserial/attachserial/attachserial.php" and replace the codeWith The function "loadFullOrder" of HikaShop generally check that the current logged user have the right to open the order (in the front-end context). Because you're using a guest account, the user is not logged so HikaShop can't see that the current user is the same than for the order. That's why we have to deactivate the check of the user with the third parameter ; and because the guest download was not available before, I didn't remove the user check before. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 11 years 7 months ago | | [](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196202) | [Attach Serial Download missing fields for Guest](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196202 "-- url of the page with the problem -- : ticketaccess.uk/ -- HikaShop version -- : 2.4.0 (Business) -- HikaSerial version -- : 1.9.1 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.5.20 -- Browser(s) name and version -- : Chrome When a guest user purchases a product through the site the download link does not properly generate the Attach Serial and some elements appear to be missing from the download. The attachment in the email is correct, however the link generates a slightly different page with some fields missing. On the download link the following Dynamic Text items are missing from the output 1) Product_ID (In this example 13) which is prefixed as part of the QR codes and also as a prefix plain text event code printed under the QR code 2) Customer FirstName 3) Customer LastName 4) Product Price Happy to provide access to the site for debugging if required.") Category: [Serial: Bug Report](/forum/16-serial-bug-report "Please report any bugs or errors about HikaSerial here.") Topic started 11 years 7 months ago, by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile") [Last Post](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196217 "Hi, Thanks, I finally got it. Please edit the plugin "plugins/hikaserial/attachserial/attachserial.php" and replace the codeWith The function "loadFullOrder" of HikaShop generally check that the current logged user have the right to open the order (in the front-end context). Because you're using a guest account, the user is not logged so HikaShop can't see that the current user is the same than for the order. That's why we have to deactivate the check of the user with the third parameter ; and because the guest download was not available before, I didn't remove the user check before. Regards,") 11 years 7 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:5 Views:2525 | [Last Post](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196217 "Hi, Thanks, I finally got it. Please edit the plugin "plugins/hikaserial/attachserial/attachserial.php" and replace the codeWith The function "loadFullOrder" of HikaShop generally check that the current logged user have the right to open the order (in the front-end context). Because you're using a guest account, the user is not logged so HikaShop can't see that the current user is the same than for the order. That's why we have to deactivate the check of the user with the third parameter ; and because the guest download was not available before, I didn't remove the user check before. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 11 years 7 months ago | | [](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196201) | [Attach Serial Download missing fields for Guest](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196201 "-- url of the page with the problem -- : ticketaccess.uk/ -- HikaShop version -- : 2.4.0 (Business) -- HikaSerial version -- : 1.9.1 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.5.20 -- Browser(s) name and version -- : Chrome When a guest user purchases a product through the site the download link does not properly generate the Attach Serial and some elements appear to be missing from the download. The attachment in the email is correct, however the link generates a slightly different page with some fields missing. On the download link the following Dynamic Text items are missing from the output 1) Product_ID (In this example 13) which is prefixed as part of the QR codes and also as a prefix plain text event code printed under the QR code 2) Customer FirstName 3) Customer LastName 4) Product Price Happy to provide access to the site for debugging if required.") Category: [Serial: Bug Report](/forum/16-serial-bug-report "Please report any bugs or errors about HikaSerial here.") Topic started 11 years 7 months ago, by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile") [Last Post](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196217 "Hi, Thanks, I finally got it. Please edit the plugin "plugins/hikaserial/attachserial/attachserial.php" and replace the codeWith The function "loadFullOrder" of HikaShop generally check that the current logged user have the right to open the order (in the front-end context). Because you're using a guest account, the user is not logged so HikaShop can't see that the current user is the same than for the order. That's why we have to deactivate the check of the user with the third parameter ; and because the guest download was not available before, I didn't remove the user check before. Regards,") 11 years 7 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:5 Views:2525 | [Last Post](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196217 "Hi, Thanks, I finally got it. Please edit the plugin "plugins/hikaserial/attachserial/attachserial.php" and replace the codeWith The function "loadFullOrder" of HikaShop generally check that the current logged user have the right to open the order (in the front-end context). Because you're using a guest account, the user is not logged so HikaShop can't see that the current user is the same than for the order. That's why we have to deactivate the check of the user with the third parameter ; and because the guest download was not available before, I didn't remove the user check before. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 11 years 7 months ago | | [](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196181) | [Attach Serial Download missing fields for Guest](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196181 "-- url of the page with the problem -- : ticketaccess.uk/ -- HikaShop version -- : 2.4.0 (Business) -- HikaSerial version -- : 1.9.1 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.5.20 -- Browser(s) name and version -- : Chrome When a guest user purchases a product through the site the download link does not properly generate the Attach Serial and some elements appear to be missing from the download. The attachment in the email is correct, however the link generates a slightly different page with some fields missing. On the download link the following Dynamic Text items are missing from the output 1) Product_ID (In this example 13) which is prefixed as part of the QR codes and also as a prefix plain text event code printed under the QR code 2) Customer FirstName 3) Customer LastName 4) Product Price Happy to provide access to the site for debugging if required.") Category: [Serial: Bug Report](/forum/16-serial-bug-report "Please report any bugs or errors about HikaSerial here.") Topic started 11 years 7 months ago, by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile") [Last Post](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196217 "Hi, Thanks, I finally got it. Please edit the plugin "plugins/hikaserial/attachserial/attachserial.php" and replace the codeWith The function "loadFullOrder" of HikaShop generally check that the current logged user have the right to open the order (in the front-end context). Because you're using a guest account, the user is not logged so HikaShop can't see that the current user is the same than for the order. That's why we have to deactivate the check of the user with the third parameter ; and because the guest download was not available before, I didn't remove the user check before. Regards,") 11 years 7 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:5 Views:2525 | [Last Post](/forum/16-serial-bug-report/875946-attach-serial-download-missing-fields-for-guest#196217 "Hi, Thanks, I finally got it. Please edit the plugin "plugins/hikaserial/attachserial/attachserial.php" and replace the codeWith The function "loadFullOrder" of HikaShop generally check that the current logged user have the right to open the order (in the front-end context). Because you're using a guest account, the user is not logged so HikaShop can't see that the current user is the same than for the order. That's why we have to deactivate the check of the user with the third parameter ; and because the guest download was not available before, I didn't remove the user check before. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 11 years 7 months ago | | [](/forum/15-general-talk-about-hikaserial/874400-unable-to-attach-serial-download-to-product#187535) | [Unable to attach Serial Download to Product](/forum/15-general-talk-about-hikaserial/874400-unable-to-attach-serial-download-to-product#187535 "-- HikaShop version -- : 2.3.5 -- HikaSerial version -- : 1.9.0 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Chrome 39.0.2171.99 m IE 11 -- Error-message(debug-mod must be tuned on) -- : Blank Page When trying to attach a serial download to a product, I'm just getting a blank page in the popup. This was working previously, but recently has now stopped. I've set to Debug and Maximum, but I only get the Joomla Debug output and no error messages above it.") Category: [General talk about HikaSerial](/forum/15-general-talk-about-hikaserial "Suggest your feature requests and ideas for HikaSerial") Topic started 11 years 9 months ago, by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile") [Last Post](/forum/15-general-talk-about-hikaserial/874400-unable-to-attach-serial-download-to-product#187537 "Hi, Yes, it's a bug I already reported to the team but I don't know if the latest HikaShop 2.3.5 contain the fix (but it will in the next release). You can edit the file "administrator/components/com_hikashop/controllers/product.php" and use that code in the _saveFile function Regards,") 11 years 9 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:1 Views:2021 | [Last Post](/forum/15-general-talk-about-hikaserial/874400-unable-to-attach-serial-download-to-product#187537 "Hi, Yes, it's a bug I already reported to the team but I don't know if the latest HikaShop 2.3.5 contain the fix (but it will in the next release). You can edit the file "administrator/components/com_hikashop/controllers/product.php" and use that code in the _saveFile function Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 11 years 9 months ago | | [](/forum/27-checkout/865011-login-during-checkout-redirects-to-homepage#139777) | [Login during checkout redirects to homepage](/forum/27-checkout/865011-login-during-checkout-redirects-to-homepage#139777 "-- url of the page with the problem -- : www.fusion.gg/tickets -- HikaShop version -- : Business 2.2.3 -- Joomla version -- : 2.5.17 -- PHP version -- : 5.3.27 -- Browser(s) name and version -- : CHROME 32.0.1700.72 m For some reason, during the checkout process, when logging in, the page redirects to the website home page and doesnt even log the user in. Strangely in internet explorer everything seems to work as expected..... I cannot work out why this is happening - can anyone help?") Category: [Checkout](/forum/27-checkout "Everything about the checkout process in Hikashop") Topic started 12 years 9 months ago, by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile") [Last Post](/forum/27-checkout/865011-login-during-checkout-redirects-to-homepage#139807 "Hi, Can you show me some screenshots of how did you configured your checkout workflow through "Hikashop->System->Configuration->Checkout" so that I can understand how your checkout process work :). Thank you.") 12 years 9 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") | Replies:1 Views:862 | [Last Post](/forum/27-checkout/865011-login-during-checkout-redirects-to-homepage#139807 "Hi, Can you show me some screenshots of how did you configured your checkout workflow through "Hikashop->System->Configuration->Checkout" so that I can understand how your checkout process work :). Thank you.") by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") 12 years 9 months ago | | [](/forum/15-general-talk-about-hikaserial/861630-create-an-image-field-in-attachserial#121609) | [Create an "IMAGE" Field in AttachSerial](/forum/15-general-talk-about-hikaserial/861630-create-an-image-field-in-attachserial#121609 "Would be nice to have an Image option in Attach Serial. We have just implemented this for our event ticketing store and are including the event poster on the full page ticket when people print it out (along with a promo banner and the ticket Terms & Conditions) It would be nice to be able to have image fields in the configuration which we can then link the the product image id allowing the product image to be shown on the attached serial. Also, just considering Multi_Vendor, would be nice to be able to attach the vendor logo to the ticket too using a dynamic configuration instead of having to create and maintain multiple template files.") Category: [General talk about HikaSerial](/forum/15-general-talk-about-hikaserial "Suggest your feature requests and ideas for HikaSerial") Topic started 13 years 2 months ago, by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile") [Last Post](/forum/15-general-talk-about-hikaserial/861630-create-an-image-field-in-attachserial#121613 "Hi, Good idea ! I will create a ticket for this feature. It will be interesting for the next HikaSerial build. Thanks") 13 years 2 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:1 Views:1701 | [Last Post](/forum/15-general-talk-about-hikaserial/861630-create-an-image-field-in-attachserial#121613 "Hi, Good idea ! I will create a ticket for this feature. It will be interesting for the next HikaSerial build. Thanks") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 13 years 2 months ago | | [](/forum/8-showcase/861629-nightclub-event-ticketing#121607) | [Nightclub Event Ticketing](/forum/8-showcase/861629-nightclub-event-ticketing#121607 "FUSION NIGHTCLUB. www.fusion.gg This is our website for our nightclub, which we also use to sell advance tickets to special events (along with other ad-hoc items such as advance party bookings) We use Joomla 2.5, Hikashop Business & Hika Serial. We use YooTheme (Glass) for the template Using Hikaserial we have used the Attach Serial Plugin to now start sending the generated tickets to our customers in a similar printout format to that used by Ticketscript. For "Validation" on site when customers arrive, we have build a custom page which downloads the serials to a local database (to prevent any issues with loss of external connection or slow internet speeds) and then verifies each serial and records the date & time it was scanned for audit purposes.") Category: [Showcase](/forum/8-showcase "Show us what you're capable of with HikaShop !") Topic started 13 years 2 months ago, by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile") [Last Post](/forum/8-showcase/861629-nightclub-event-ticketing#121607 "FUSION NIGHTCLUB. www.fusion.gg This is our website for our nightclub, which we also use to sell advance tickets to special events (along with other ad-hoc items such as advance party bookings) We use Joomla 2.5, Hikashop Business & Hika Serial. We use YooTheme (Glass) for the template Using Hikaserial we have used the Attach Serial Plugin to now start sending the generated tickets to our customers in a similar printout format to that used by Ticketscript. For "Validation" on site when customers arrive, we have build a custom page which downloads the serials to a local database (to prevent any issues with loss of external connection or slow internet speeds) and then verifies each serial and records the date & time it was scanned for audit purposes.") 13 years 2 months ago by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile") | Replies:0 Views:2957 | [Last Post](/forum/8-showcase/861629-nightclub-event-ticketing#121607 "FUSION NIGHTCLUB. www.fusion.gg This is our website for our nightclub, which we also use to sell advance tickets to special events (along with other ad-hoc items such as advance party bookings) We use Joomla 2.5, Hikashop Business & Hika Serial. We use YooTheme (Glass) for the template Using Hikaserial we have used the Attach Serial Plugin to now start sending the generated tickets to our customers in a similar printout format to that used by Ticketscript. For "Validation" on site when customers arrive, we have build a custom page which downloads the serials to a local database (to prevent any issues with loss of external connection or slow internet speeds) and then verifies each serial and records the date & time it was scanned for audit purposes.") by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile") 13 years 2 months ago | | [](/forum/14-hikaserial/861513-attach-serial-not-working#120929) | [Attach Serial Not Working](/forum/14-hikaserial/861513-attach-serial-not-working#120929 "-- url of the page with the problem -- : www.fusion.gg -- HikaShop version -- : Business 2.2.1 -- HikaSerial version -- : 1.7.4 -- Joomla version -- : 2.5.14 -- PHP version -- : 5.3.26 I've recently upgraded our Hika Serial version and trying to implement the attach serial function to replace our current method of including tickets in customer emails, however I seem to have an issue with Attach Serial not working correctly. I have gone through the tutorial, and when an order "confirmed" email comes through for the relevant pack then I do receive "something" attached to the email, but I cannot open it with any image viewer. I have tried to remove every field on the form except just SERIAL DATA as RAW but I still cannot seem to get a properly generated image sent via email. Please can you help. Happy to give access to back end if necessary.") Category: [HikaSerial](/forum/14-hikaserial "A Joomla! component for HikaShop which add new features around serials/licences and unique content assignation.") Topic started 13 years 2 months ago, by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile") [Last Post](/forum/14-hikaserial/861513-attach-serial-not-working#120965 "Hi, We updated the documentation of the "attach serial" plugin in order to fix a recurrent problem about the sample image. You have to be sure that is a good working image file named "coupon_01.png" in your "images" folder. Or you can try to use the new image that we include directly in the HikaSerial package : /media/com_hikaserial/images/coupon_01.png www.hikashop.com/support.html?id=152:hik...ns-attachserial-form If with the new sample you can't even make it work, you can send me a backend access to your website (by private message) and I will check and fix your configuration. Regards,") 13 years 2 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:1 Views:1545 | [Last Post](/forum/14-hikaserial/861513-attach-serial-not-working#120965 "Hi, We updated the documentation of the "attach serial" plugin in order to fix a recurrent problem about the sample image. You have to be sure that is a good working image file named "coupon_01.png" in your "images" folder. Or you can try to use the new image that we include directly in the HikaSerial package : /media/com_hikaserial/images/coupon_01.png www.hikashop.com/support.html?id=152:hik...ns-attachserial-form If with the new sample you can't even make it work, you can send me a backend access to your website (by private message) and I will check and fix your configuration. Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 13 years 2 months ago | | [](/forum/3-bug-report/61902-payment-notification-does-not-work-with-cbuilder#61902) | [Payment notification does not work with CBuilder](/forum/3-bug-report/61902-payment-notification-does-not-work-with-cbuilder#61902 "I'm not sure why and I'm hoping that someone can help me. With our site, we've been working with our payment provider to create a plugin for HikaSHop which is now complete. For some reason though, the return nnotifications from the provider are not working on the site. I've tested this on a "clean" site and it seemed to work ok, which I cant explain...") Category: [Bug Report](/forum/3-bug-report "Please report any bugs or errors here.") Topic started 14 years 2 months ago, by [philgsy](/forum/user/8182-philgsy "View philgsy's Profile") [Last Post](/forum/3-bug-report/61902-payment-notification-does-not-work-with-cbuilder#62006 "Hi, In which function does your code source came from ? Does the notification url is right ? Are you sure that the notification is called ? What's "HikashopPPages" ? Does it right included and defined ? Do you check your PHP log file ? Regards,") 14 years 2 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile") | Replies:1 Views:2394 | [Last Post](/forum/3-bug-report/61902-payment-notification-does-not-work-with-cbuilder#62006 "Hi, In which function does your code source came from ? Does the notification url is right ? Are you sure that the notification is called ? What's "HikashopPPages" ? Does it right included and defined ? Do you check your PHP log file ? Regards,") by [Jerome](/forum/user/80-jerome "View Jerome's Profile") 14 years 2 months ago | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.076 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)